Download more than 100 examples of thesis, proposal and project topics about two way service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Master's Thesis in Industrial Management - Production Orientation Abstract The purpose of this research is to investigate the quality of two-way services between producers and suppliers in Shiraz Narges Vegetable Oil Company. It is practical in terms of purpose and survey-analytical in nature. To achieve the purpose of the research, Shiraz Narges vegetable oil company and its ...
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Master's Thesis in Computer-Software (M.Sc) Abstract The quality of service in wireless sensor networks is very different compared to traditional networks. Some of the parameters that are used in evaluating the quality of service in these networks are: network coverage, optimal number of active nodes in the network, network lifetime and energy consumption. In this thesis, three ...
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Dissertation for Master's Degree in Business Administration (M.A. Major: Marketing) Abstract Today, brand names are very important in consumer markets. They are among the most valuable intangible assets and are the link between a company's consumers. Consumers also trust the brand name and become loyal to them. Therefore, the brand name acts as a mechanism that involves ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's Degree (M.A.) Major: ""Production and Operations Management"" Thesis abstract (including summary, objectives, implementation methods and results): With the increase in competition in the global trade arena, the way to supply and select suppliers of machinery and spare parts in the supply chain is considered an important challenge for most organizations. ...
Academic transcript for obtaining a master's degree in the field: business management, major: insurance. Abstract In this research, the general goal of the development and stability of the insurance industry is to achieve this goal, we must focus on attracting, retaining and loyalty of policyholders. With the increasing competition between insurance companies in the field of ...
Dissertation for Master's Degree in Business Administration (M.A) Major: Marketing Abstract Following new ideas and researches in management, social intelligence has gained great importance in the country. In recent years, several researches have been conducted in this regard, which shows the interest of organizations in this matter. Service quality is one of the classic topics ...
Dissertation for Master's Degree (M.A.) Direction: Public Administration Abstract Online banking has caused a widespread revolution in the entire communication system of the world, and like any other new technology, it has specific costs and issues such as system security and the possibility of unforeseen problems. On the other hand, there is a growing segment of customers who ...
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Field: Executive Management Abstract Today, internal marketing has become an important issue for service marketing and service quality in organizations. Organizations try to provide good service quality and better satisfaction to their external customers through external marketing concepts and approaches. One of the important features of services is the direct interaction of ...
Master's Thesis of Public Administration, Information Systems, Abstract: Working environments are changing significantly, and the demand for high-quality goods and services is increasing. In order for organizations to maintain their competitive position in the face of such pressures, quality is considered a vital factor. Maybe the first step for companies to be competitive is to ...
Dissertation for receiving a master's degree in the field of executive management with a focus on marketing. Abstract The purpose of this research is to investigate the relative importance of the dimensions of service encounter quality and service quality in the satisfaction of Mellat Bank customers in Meshginshahr city using the descriptive-correlational research method. For ...
Executive Management Master's Thesis Abstract: Over the past few decades, the quality of electronic services has attracted the attention of many researchers due to its strong impact on business performance, customer satisfaction, and customer loyalty. Service quality is considered as a criterion in evaluating the degree of coordination of the level of service provided with the ...
Master's Thesis of Electrical Engineering-Telecommunications Abstract Wireless mesh networks are one of the technologies of interest for creating next generation wireless networks. Because these networks can provide users with a wide coverage area and high capacity with low power consumption and low cost due to less path loss and also reducing the effect of the shadowing factor, ...
Thesis for obtaining a master's degree in the field: business management, specialization: domestic business, abstract Organizations currently operate in a dynamic and confusing environment. One of the most obvious features of the present era is the continuous and dramatic changes that occur in their social, cultural, political, economic and technological conditions. The main ...
Dissertation for master's degree in public administration majoring in financial management Abstract Intellectual capital [1] is a new topic that has been raised theoretically in the last few years at the global level, but since it is considered a valuable resource for countries and organizations, its growth and development rate is quickly becoming an indicator in the development ...
Abstract: Introduction: Providing quality services is one of the main functions of the health system. Customer satisfaction is at the heart of every organization and is considered as the ultimate goal of every organizational strategy. Patient satisfaction is a concept that has become very important in medical care today and plays an important role in the health care process. ...
Abstract: Today, dental clinics are adapting to environmental changes. Although marketing may have been considered frowned upon in the past, these days dental clinics are beginning to embrace the benefits of marketing. Customer involvement in choosing healthcare services has grown exponentially. Therefore, clinics must learn to respect the client, discover their needs and ...
Abstract Service quality has been considered in all service industries as a basic issue for competitiveness in the market. The purpose of this research is to evaluate service quality with the approach of failure analysis and its effects and fuzzy data overlay analysis that identifies service quality failure items. The statistical population in this research includes the managers ...
Dissertation of Master's Degree Course in Curriculum Planning Semester: 94-93 First chapter: General -1. Introduction: Teachers need to be one of the most effective elements in education
Thesis of Master's Degree in Business Management, Marketing Orientation, Summer 2013 Abstract With the emergence of phenomena such as e-commerce and e-business, the methods used in the field of increasing
Thesis for obtaining a master's degree in the field: public management, winter 91 Abstract The main purpose of this research is to determine the relationship between the quality of working life (fair and adequate pay, safe and healthy work environment,
Master's thesis in accounting, the present research was done to provide evidence to clarify the relationship between the quality of profit and the liquidity of stocks, as well as to evaluate the impact of the quality of profit on the liquidity of stocks. In this research, 96 companies admitted to the Tehran Stock Exchange in the 5-year period of 1387-1392 (with one year in ...
Dissertation for Master's Degree in Public Administration, Financial Orientation Abstract: In recent years, the private sector has gradually tended to use temporary labor contracts in order to escape from the restrictions of the labor law. Under these contracts, workers are hired with contracts of less than 90 days and under the minimums set by the Supreme Labor Council. In this ...
The abstract of the current research was conducted with the aim of knowing the role of the internal factors of the newsroom on the quantity and quality of television news. In this research, which was conducted through a survey method by distributing a questionnaire among a statistical sample of the employees of the Central News Unit of the Islamic Republic of Iran; The ...
In order to receive a master's degree in industrial engineering in July 2014, the intense market competition of banks and the establishment of new private financial institutions and banks in Iran obliges banks every
1- General 1- 1- Introduction Quality can be defined in different ways, most people only have a conceptual understanding of quality, or in other words, an understanding of one or more specific features in a product or service. Conceptual understanding of a point
Dissertation for Master's degree (M.A.) Abstract Due to the great attention paid to the dimensions of environmental sustainability and quality of life and healthy communities in recent years, the debate and examination of the qualitative dimensions of urban residential environments has become extremely hot and the quality of the urban environment has become one of the new ...
Master's thesis in the field of information technology management, e-business orientation Abstract: In today's era, one of the most important human inventions that have brought about tremendous changes in the life of humanity is the emergence of the computer, followed by the Internet, which has created a virtual world and an incentive for universities to invest in the field of ...
Dissertation for Master's Degree in Geography and Urban Planning, Department of Geography Abstract: Cities are complex and dynamic systems that have undergone physical, social, economic, etc. changes over time. In order to achieve urban development, achieving social welfare and improving the quality of life is one of the inalienable rights of every individual and society; thus, ...
Dissertation for Master's Degree in Educational Research Abstract The purpose of this research was to investigate the effectiveness of the educational objectives of the in-service training courses of Refah Bank in Hormozgan province, which was sampled by 150 employees of Refah Bank branches in Hormozgan province. The two tools used in this research include a) a 50-question ...
Master's Thesis in Accounting Abstract: The strength and credibility of financial and credit institutions is the money that depositors have deposited in them, and the progress and survival of each of the mentioned institutions depends on the share of the total market resources, and increasing the share of the market resources requires continuous effort and a strong, ...
Dissertation for Master's degree (MS.C) specialization: Human Resource Management Abstract By referring to different organizations and taking a deep and expert look at the communication process in these organizations, this issue becomes clear to every observer, that one of the important problems that is always felt in organizations and that the employees of organizations ...
To receive a master's degree in geography and urban planning. Abstract: The extent of how urban services are distributed can play an effective role in the spatial displacement of population and population changes in urban areas, and since one of the criteria of sustainable urban development is paying attention to the balanced distribution of population. Therefore, urban services ...
Dissertation for Ph.D. Abstract Statement of the Problem The purpose of this research was to design a generic model of strategic partnership in the banking and insurance industry based on the process of value creation and allocation. The main issue in conducting this research is the ever-increasing intensification in the competitive environment and the application of ...
Dissertation for Master's degree (M.A) field: industrial management, production orientation. Abstract: In the age of knowledge, not using the benefits of knowledge can have negative effects on the performance and innovation of today's organizations. The main goal of this research is to investigate the impact of knowledge management strategies on product quality in ...
Dissertation for the Master's Degree in Business Administration, Orientation: International. Abstract The purpose of this research is the impact of service customization on the satisfaction, trust and loyalty of customers of Bank Melli branches in Langrod city. The statistical population of the research consists of all the customers of Bank Melli branches in Langrod city. Based ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract The purpose of this research is to ""investigate the role of quality culture in the establishment of knowledge management"". Quality culture, which is a subset of organizational culture, helps the continuous improvement of the organization. The quality culture at the university level is defined as a set of ...
Master's Degree Industrial Management Dissertation Abstract In recent years, a lot of attention has been paid to the concepts and meanings of quality. The main focus of organizations and companies' thinking has been to improve quality in order to survive in the competitive world. But the issue that has not been specifically measured in relation to quality and its amount in ...
Master's Thesis of Business Administration - Internal Business Orientation Abstract Considering the development of a competitive environment between the challenge of customer satisfaction and creating more loyalty, it suggests that companies and organizations resort to new marketing strategies in order to satisfy their customers as much as possible. One of the strategies to ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for receiving the master's degree ""M.A."" Orientation: urban planning Abstract One of the criteria of sustainable urban development is paying attention to the balanced distribution of the population and the amount and manner of distribution of urban services, which can play an effective role in the displacement of population space and demographic changes in urban ...
Dissertation for master's degree in geography and urban planning. Abstract: The sustainability of sustainable transportation systems is not only limited to their creation. The spaces resulting from these systems are also important due to the evaluation of the efficiency of the above systems that provide the possibility of presence, movement and access in them. For this purpose, ...
Master thesis of information technology engineering, information systems management, abstract cloud computing as a new computing model in which software, hardware, infrastructure, platform, data and other resources are provided to cloud users virtually and as a service, on demand and through the internet by cloud providers. This model is based on pay-per-use, that is, users pay ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Dissertation for obtaining a master's degree in the field of business management, domestic business. Abstract The purpose of this research is to investigate the relationship between marketing tactics related to the quality of relationships and the relationship between the quality of relationships and the loyalty of customers of hotels in East Gilan. A sample size of 196 people ...
Dissertation for Master's Degree in Geography and Urban Planning Abstract: The quality of urban life is one of the most important areas of urban studies in different countries. This is important because of the increasing importance of quality of life studies in monitoring public policies and its role as an efficient tool in urban management and planning. Urban areas are the main ...
Master's Thesis in Electronics Abstract Nowadays, according to the advantages of wireless sensor networks, which are simple and cheap implementation, low power consumption and high scalability, they are used in many applications. Designing sustainable wireless sensor networks is a very challenging issue. Sensors with limited energy are expected to operate automatically for a ...
Thesis for obtaining a master's degree in the field: business management - marketing orientation. Abstract Today, information technology has influenced all the different areas of life and the business environment and has caused transformation, acceleration and facilitation of affairs. This impact on the tourism industry as one of the most employment-generating industries in the ...
Dissertation for master's degree, specialization: Power, Power, Abstract One of the important design challenges in wireless sensor networks (WSN) is to prolong the lifetime of the system (node), while achieving an acceptable quality of service for the applications. Extending the life of the node is directly related to reducing energy consumption. In WSN, each sensor node works ...
Dissertation for master's degree in the field: Power Electrical Engineering Abstract Due to the extent and complexity of distribution networks, the probability of an accident occurring in them is very high, and the occurrence of an accident can affect many subscribers. Therefore, reliability is one of the key parameters determining the success rate of the system in providing ...
Dissertation for Master's degree (M.Sc) Abstract: A sensor network consists of a large number of sensor nodes that are widely distributed in an environment and collect information from the environment. Since the nodes are powered by batteries, an important issue that is considered in sensor networks is the issue of energy consumption. One of the methods that are very common in ...
Dissertation to receive master's degree in management Abstract: In this research, the level of talent and acceptance of knowledge management in Darya Gostar Container Services and Transport Company of Kish has been investigated. The main purpose of this research is: to investigate the ability of Darya Gostar Kish company to implement knowledge management. In this research, we ...
Dissertation for Master's Degree in Computer Networks Chapter 1 Introduction 1-1 What is mobile ad hoc network? A mobile ad hoc network [1] is a network formed by wireless hosts [2] that can also be mobile. In these networks, no prefabricated infrastructure is necessarily used. This means that there is no infrastructure such as a central station, router[3], switch[4] or anything ...
Dissertation for Master's degree (M.A.) Field: Public Administration Abstract Quality of work life as a goal that improves organizational performance by creating more challenging and effective jobs and work environment for people in all organizations. The main purpose of this research is to investigate the effect of dimensions of quality of work life on the job satisfaction of ...
Thesis for obtaining a master's degree in the field: business management, specialization: marketing, research abstract in today's organizations, the highest strategic priorities, improving competition and excellence in the supply chain. But not knowing the strengths and weaknesses of the supply chain prevents its improvement. Evaluating supply chain performance provides managers ...
Master's Thesis in Information Technology Abstract: Today, Service Oriented Architecture (SOA) is considered as a suitable approach to improve the agility and increase the efficiency of systems. Since organizations face many challenges in the process of using this technology, such as the complexity of designing the decision-making structure, management and governance of ...
Abstract: In recent years, information and communication technology has had the greatest impact in the economic, social and cultural fields, so that today, with the use of computers, communication networks, and the growth of a wide global network, a revolution has occurred in the field of banking and providing banking services, which is called electronic banking, since one of ...
Field of study: executive management, orientation: marketing, introduction, with the expansion of information technology, all aspects of human life have undergone a fundamental transformation, so that the current world has undergone a complete transformation, perhaps it can be said that the current industrial world has no choice but to choose this transformation, and stagnation ...
Faculty of Electrical Engineering and Computers Electrical Engineering Doctoral Dissertation Abstract: The purpose of this thesis is to improve the performance of optimal rate allocation algorithms based on the utility function in data networks. The optimal rate allocation algorithm based on the utility function was first proposed by Dr. Golestani. Then Kelly showed that the ...
Dissertation to receive a Master's degree (M.Sc) domestic orientation research abstract: Today, most organizations have realized that improving the quality of goods and services is a necessary and necessary condition for survival and presence in the market and global competition. ""ISO"" includes requirements for establishing, establishing, implementing and maintaining the ...
Dissertation for Master's Degree (M.A.) in Human Resources Abstract In today's competitive and challenging environment, organizations emphasize more than anything else on creating stable and profitable relationships with customers. Traditional marketing in theory and practice has always emphasized attracting new customers and increasing sales; But today, this view has changed ...
Master's Thesis: MBA Executive Management Abstract In this research, we investigate and identify the factors influencing the choice of travel packages by travelers. First, according to the knowledge of the existing market and the current activity of travel service offices, and according to the knowledge of the behavior of travelers and tourists, we prepare a model for choosing ...
Master's Thesis of Electrical Engineering - Restructuring Abstract The trustees of distribution systems, as the last link in the chain of electricity supply to subscribers, face problems in their long-term decisions. Paying attention to electricity markets and rates affected by the performance of electricity market players challenges distribution companies, which are responsible ...
Dissertation for master's degree in public administration, human resource management, abstract of the present research was conducted with the aim of investigating the relationship between total service compensation system and human resource productivity. Based on the objectives and nature of the research, this research is a descriptive research based on the survey data ...
Dissertation for the degree of Master of Civil Engineering ""M.Sc."" In this research, an attempt is made to conduct case studies in a number of villages in the cities of Noorabad and Rostam in Fars province to determine the amount and factors affecting the error of the subscribers' meters in the rural water sector under different conditions, and finally, based on that, a ...
Dissertation for Master's Degree (M.A.) Business Management-Internal Abstract: In this research, the relationship between mobile phone electronic services and customer attraction and increasing the productivity of the banking system in Kermanshah province has been examined. In this research, the Pearson correlation method and spss software have been used to analyze the collected ...
Master's Thesis Abstract: Background and purpose: Today, the importance of the problem of library anxiety as a deterrent factor in the proper use of libraries, especially University libraries are not hidden from anyone. Various researches have been conducted in order to provide solutions to reduce this type of anxiety; The present study aims to determine the relationship between ...
Dissertation for Master's Degree in Nursing (Community Health Nursing Orientation) Abstract Introduction: Non-exercise and ineffective methods of dealing with stress are common among nursing students, which leads to negative health consequences, since these students will be role models for them as health service providers in the future. Purpose: The purpose of the present study ...
Social work, master's thesis, abstract: Paying attention to students' health, especially their psychosocial health, has a special place. Entering the university is considered a very sensitive phase in the life of efficient and active young forces in any country and is often associated with many changes in their social and human relations. Along with this change, it should also ...
Dissertation for Master's degree (M.Sc) Major: Electronics Abstract: A sensor network consists of a large number of sensor nodes that are widely distributed in an environment and collect information from the environment. Since the nodes are powered by batteries, an important issue that is considered in sensor networks is energy consumption. One of the methods that are very ...
Dissertation for Master's Degree (M.Sc.) Orientation: Power Abstract In recent years, with the advances made in data processing and transmission technology, distribution companies are more and more interested in using distribution automation systems. One of the most effective users of automation is the renewal of the distribution network, which is often analyzed as an ...