Download more than 100 examples of thesis, proposal and project topics about the relationship between crm and the quality of services provided in the bank in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Dissertation for Master's Degree in Management Abstract Today, companies and organizations operate in the era of customer-oriented economy, in which the customer is the real ruler of the market, and this approach is the result of excess production capacity. Therefore, companies should learn how to focus on the quality of the introductory service, which is actually the first ...
Dissertation for Master's Degree (M.A.) Direction: Public Administration Abstract Online banking has caused a widespread revolution in the entire communication system of the world, and like any other new technology, it has specific costs and issues such as system security and the possibility of unforeseen problems. On the other hand, there is a growing segment of customers who ...
Thesis for receiving the master's degree ""M.A."" Field: Business Management, Orientation: Domestic Business Abstract: Today, the economic and commercial progress of the country depends on the progress of the banking industry, in line with other industries of the country, as well as the banking industries of other advanced countries. Currently, a high percentage of the ownership ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Dissertation for receiving the master's degree ""M.A."" Trend: ""Marketing"" Abstract: In this research, factors affecting brand value and brand image in the hospital industry have been investigated. In this research, factors such as brand value, brand image, and factors affecting a successful relationship with customers include: trust, satisfaction, commitment, brand awareness, ...
To receive a master's degree in business administration (marketing) Abstract: Knowledge management provides access to experiences, knowledge and expertise, which creates new capabilities, improves performance, increases innovation, uses information and knowledge capital in the organization, facilitates the distribution of knowledge and information in different organizational ...
Dissertation for Master's Degree (M.A.) Dissertation Abstract (including summary, objectives, implementation methods and results): This research was conducted with the aim of evaluating the quality of services provided in Kend and Kav Machine from the customers' point of view. For this purpose, a standard questionnaire containing 22 questions was used to collect the required ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for obtaining a master's degree in the field of business management, financial orientation. Abstract: The main purpose of this research is to investigate the relationship between each of Garvin's comprehensive quality management principles on the financial performance of companies admitted to the Tehran Stock Exchange. This research is a descriptive survey research. ...
Dissertation for Master's Degree (M.A.) Direction: Domestic Business Abstract The increasing changes in banking in Iran and the entry of private competitors in the field of providing services have prompted bank managers to increase the share of each customer and retain customers for a long time. The requirement of customer retention and turning them into loyal customers and ...
Dissertation for Master's Degree (M.A.) Business Management-Internal Abstract: In this research, the relationship between mobile phone electronic services and customer attraction and increasing the productivity of the banking system in Kermanshah province has been examined. In this research, the Pearson correlation method and spss software have been used to analyze the collected ...
Dissertation for Master's Degree in Executive Management, Marketing and Export Orientation Abstract: Efficient management of customer relations is an important challenge in business competition. Organizations need information about who their customers are, what their expectations and needs are, and how to meet their needs. This research investigates the relationship between ...
Dissertation for Master's Degree in Financial Management Abstract: Along with the advancement of technology and due to the comprehensive connection of human life with communication technologies and especially the Internet, the banking system in all countries has undergone changes and transformations in the last century. All these efforts have been aimed at reducing the cost of ...
Master's Sports Management Abstract: The purpose of this research was to identify the gap in the quality of services provided and expected in the General Directorate of Sports and Youth of Kohgiluyeh Vivir Ahmad province. This research is a descriptive-survey type of study. The statistical population of this research was the referrals of Sports and Youth Department of Kohgiluyeh ...
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Dissertation for Master's Degree (M.A) Field: Accounting Major: Accounting Dissertation Abstract (including summary, objectives, implementation methods and results obtained): The growth and development of capital markets and the emergence of investment funds as an important institution in the capital markets to attract small savings and funds to the capital markets has made the ...
Dissertation for Master's Degree in Business Administration (M.A. Major: Marketing) Abstract Today, brand names are very important in consumer markets. They are among the most valuable intangible assets and are the link between a company's consumers. Consumers also trust the brand name and become loyal to them. Therefore, the brand name acts as a mechanism that involves ...
Academic Dissertation for Master's degree in the field: Business Management, International Business. Abstract The use of new quality engineering methods has been increasing in recent years, so that industrial and service companies use these quality engineering methods to produce and provide their products and services in accordance with the changing demands of customers.
Abstract: In recent years, information and communication technology has had the greatest impact in the economic, social and cultural fields, so that today, with the use of computers, communication networks, and the growth of a wide global network, a revolution has occurred in the field of banking and providing banking services, which is called electronic banking, since one of ...
Master's Thesis of Public Administration, Information Systems, Abstract: Working environments are changing significantly, and the demand for high-quality goods and services is increasing. In order for organizations to maintain their competitive position in the face of such pressures, quality is considered a vital factor. Maybe the first step for companies to be competitive is to ...
Dissertation for receiving a master's degree in the field of executive management with a focus on marketing. Abstract The purpose of this research is to investigate the relative importance of the dimensions of service encounter quality and service quality in the satisfaction of Mellat Bank customers in Meshginshahr city using the descriptive-correlational research method. For ...
Dissertation for Master's Degree (M.A.) in Human Resources Abstract In today's competitive and challenging environment, organizations emphasize more than anything else on creating stable and profitable relationships with customers. Traditional marketing in theory and practice has always emphasized attracting new customers and increasing sales; But today, this view has changed ...
Dissertation for Master's Degree (M.A.) Field: Business Management Abstract Customer relationship management is one of the achievements of the information and knowledge age, and due to its characteristics, today organizations are seriously seeking to benefit from its results. The present research has been conducted with the aim of investigating the factors influencing the ...
Dissertation for M.Sc. major: agricultural economics, investigating the effect of service quality on customer satisfaction in Iran's Qarz al-Hasneh Mehr Bank (Shiraz and Maroodasht branches). Since banks operate in an environment with undifferentiated products, service quality is recognized as the first weapon of competition. The present study aims to measure the quality of ...
MBA Master's Thesis Summer 2013 Abstract: The purpose of this research is to investigate the relationship between spiritual intelligence, job satisfaction and organizational commitment among the employees of the National Bank of Mazandaran Province. It is Ama community
Thesis for receiving the degree of master's degree (M.A) in the field of executive management
Thesis for obtaining a master's degree in the field: public management, winter 91 Abstract The main purpose of this research is to determine the relationship between the quality of working life (fair and adequate pay, safe and healthy work environment,
Dissertation for master's degree in accounting research abstract: The purpose of financial reporting is to provide appropriate information for decision making by the users of financial information. Financial reporting may take the form of financial statements or other information transfer tools. Much of the information provided by financial reporting is based on predictions ...
Academic thesis for obtaining a master's degree in the field: business management, specialization: marketing. Abstract: The competition between banks and the complexity of the marketing system of banking services have created a situation that if the competitive arena and smart solutions are not paid attention to, sometimes the banks fail in their goals and are gradually removed ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's Degree in Attitude Management: Executive Summary Behavioral interactions are an area that has received increasing attention from researchers and managers. However, there is still little knowledge about the effects of face-to-face interactions in the financial field. One of the basic ways that an organization can differentiate itself from other ...
Thesis for obtaining a master's degree in the field of business management. International Marketing Trend Abstract The success of all organizations and institutions, whether manufacturing or service, for-profit or non-profit, governmental or non-governmental, is influenced by several factors, one of the most important of which is customer satisfaction in order to achieve ...
An academic thesis for obtaining a master's degree in the field of business management with a financial focus. Urban renovation and urban development charges are considered one of the most stable and healthy sources of income for municipalities, which are received from citizens according to the urban renovation and urban development law (1347). However, an important and ...
Master's Thesis in Family Counseling Abstract: The present study was conducted with the aim of investigating the relationship between emotional intelligence of female teachers and violence against them. In addition, subscales of emotional intelligence were used to predict violence against female teachers. For this purpose, 280 female teachers were selected by cluster sampling ...
Dissertation for M.A. Major: Accounting Abstract: In Iran, the role of money markets (banks) in financing various economic sectors is much stronger and bolder than the capital markets (stock exchange). In the law of banking operations without usury, the provision and allocation of monetary resources is declared as a part of the main task of the banking system.
Dissertation for Master's Degree (M.A.) Orientation: International Abstract: The purpose of this research is to investigate the effect of CRM on the quality of customer communication. The method used in the current research is review (documentary-library) and survey, which is the most common method in quantitative research. In this research, in order to collect the desired data ...
Master's Thesis of Business Management-Marketing Knowledge Management (KM) and Customer Relationship Management (CRM) are two key tools for any company in the current competitive environment. Also, knowledge management is an important issue in the implementation of customer relationship management. Customer relationship management begins with a work strategy. This strategy ...
Thesis for obtaining a master's degree in the field: business management, orientation: international business. Abstract Previously and even until the end of the 20th century, ensuring customer satisfaction and loyalty was more of a slogan. Today, many efforts are made to improve quality management tools and expand the culture of customer orientation by researchers, experts and ...
Dissertation for Master's degree (M.A.) specialization: urban planning. Today, evaluating the quality of the company's services and its relationship with customer satisfaction plays a significant role in the company's performance and strategic goals. In the case of proper service, it leads to common satisfaction and ultimately leads to an increase in the company's performance in ...
Dissertation for Master's Degree in Business Administration Abstract Effective advertising is one of the elements of the growth and development process in the banking system and has a direct relationship with the economic prosperity of the banking system. Evaluating the effectiveness of advertising in order to investigate its role in achieving banking goals can help the ...
Master's Thesis of Marketing Management Abstract: Creating strong and powerful brands has become one of the priorities of every organization today because it brings countless benefits. Strong brands help companies to establish themselves in the market, to be less exposed to potential competitive risk and to have a stronger intermediary role in cooperation and support for brand ...
Thesis for obtaining a master's degree in the field: Business Management, International Business Abstract: In today's world, banking is one of the vital factors in the development of countries. In this way, customers have a special priority as the reason for existence and in the continuation of banking life. This research aims to investigate the effect of internet banking ...
Dissertation for Master's Degree in Geography and Urban Planning Abstract Social justice means respecting the rights of others and respecting public interests. In fact, social justice is the result of social evolution. The realization of social justice depends on the proper distribution of urban public uses and services. The purpose of this research is to investigate the ...
Dissertation for Master's Degree in Information Technology Management, Advanced Information Systems, Abstract Air transportation is one of the most important types of transportation in today's life. Considering the considerable importance of the customer as a source of revenue for airports and as a result the increasing importance of effective customer relationship management, ...
Dissertation for receiving a master's degree in the field of business management, orientation: Marketing Abstract Electronic banking is one of the main strategies of all banks in the world due to its countless advantages. Today, banking cannot be imagined without the use of electronic banking. Marketing is also one of the tools that can increase the growth of the bank's income. ...
Dissertation for Master's Degree (M.A) in Internal Business Management Abstract Today, the use of information technology in service industries has grown a lot, the most obvious example of which is the banking industry. By using this technology, banks invent products that can provide diverse services to their customers with less manpower. The banking network of our country, ...
Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...
The final research of the DBA strategic management course in Tir 1391 Abstract The purpose of this research is to determine the components of the development of the leather industry infrastructure and to develop a suitable model for the development of the leather industry infrastructure.
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation for Master's Degree in Public Management, Organizational Transformation Orientation Winter 1391 Abstract The current research aims to investigate the relationship between transformational leadership and Empowerment of psychology
Master's thesis in the field of business management (marketing) Abstract: The present research was conducted with the aim of determining the relationship between internal marketing and organizational citizenship behavior with regard to the moderating role of distributional leadership in Bank Mellat branches of Ilam province. The research method used is descriptive and ...
Dissertation to receive a master's degree in accounting, accounting major. Abstract: The strong position of a production gives the company a lot of staying power. Pricing power gives these companies more profit and allows them to maintain their superior position. High security of these companies against lack of cash, their ability to face unfavorable economic situation
Dissertation for Master's degree (M.A.) orientation: industrial and organizational, examining the relationship between knowledge management and marketing related to customer relationship management among bank employees in Sepidan city. Abstract The purpose of this research was to explain the relationship between knowledge management and marketing related to customer relationship ...
Master's Thesis of Business Administration, Domestic Business, Abstract: Intellectual capital is one of the most important organizational assets known in organizations today. In modern management attitudes, the use of assets such as human capital, structural capital, and communication capital plays a significant role in the development of businesses, among which banks, as one of ...
The thesis for receiving a master's degree (M.A) in the field of accounting, the abstract quality of profit from various aspects including (having predictive value, feedback value, neutrality, timeliness and honest expression) has been evaluated and considered by researchers. The purpose of this research is to examine the relationship between some corporate governance mechanisms ...
Master's Thesis in Public Administration Major: Human Resources Abstract: This research was conducted with the aim of investigating and analyzing the relationship between the dimensions of spiritual leadership and job satisfaction of the employees of Parsian Bank branches in Tehran province. The target statistical population in this research was the employees of Parsian Bank ...
Dissertation for Master's Degree (M.A.) in Public Administration with Human Resource Orientation Abstract Justice is considered one of the most beautiful, sacred and noble words in the dictionary of human civilization, and observing it is one of the most necessary things from the point of view of every sane person. In fact, justice is one of the concepts that the collective ...
Dissertation for obtaining a master's degree in the field: business management, specialization: international business\ Abstract The purpose of this study is to investigate the relationship between brand equity, customer satisfaction and brand loyalty. The current research is descriptive and practical in terms of purpose. In terms of data collection, it is also considered field. ...
Thesis for obtaining a master's degree in the field: business management, orientation: transformation. Abstract: The purpose of this research is to investigate the effect of the relationship between the emotional intelligence of managers and the financial performance of bank branches. The statistical population of the research is the branch managers of banks (Saman, Sepe, ...
Dissertation for Master's Degree in Business Administration, Marketing Orientation Abstract One of the very basic pillars of new marketing is to have market culture and insight at all levels of the organization, which is interpreted as market orientation. Marketing means tendency and inclination towards the market and people and the customer, and for this reason it is important ...
Dissertation for obtaining a master's degree in the field of public administration, human resources orientation. Abstract: The main purpose of this research is to investigate and identify the relationship between the personality and organizational citizenship behavior of employees of Melli Bank branches in Gilan province. This research is applied in terms of purpose, and ...
Dissertation for Master's Degree (M.A) Chapter 1 Introduction: In today's world, which has made it possible to mass produce goods and services to increase supply compared to demand, producers have no choice but to satisfy customers, and it is no longer possible to define the scope of the market and supply with the limited tools of the past. Experience has shown that ...
Dissertation for obtaining a master's degree in business management, orientation: internal, abstract: the topic of service quality in today's world has a special place in customer marketing. But this issue is doubly important in relation to patients. Because following the correct tips and principles of providing services to patients can play a significant role in the physical ...
Executive Management Master's Thesis Abstract Even the best service providers make mistakes in providing their services. Since many services are dependent on the labor force and service production and consumption are inseparable, the lack of service in service organizations is quite obvious, that is why brands are very vital for the service sector, because the intangible nature ...
Dissertation for Master's Degree (M.A) in Business Management - Marketing Orientation Abstract: The customer is one of the important elements that managers of any organization care about. Now, organizations can have a competitive advantage in marketing matters, especially in marketing, if they can recognize the needs of customers before their request. that these demands are ...
Master's Thesis. Major: Executive Management. Abstract: The purpose of this research is to investigate the relationship between job satisfaction and organizational commitment of nurses working in Shahid Mohammadi Bandar Abbas educational and therapeutic center. The statistical population of this research is made up of all nurses and medical staff who have post-diploma degrees ...
Executive Management Master's Thesis Abstract: Over the past few decades, the quality of electronic services has attracted the attention of many researchers due to its strong impact on business performance, customer satisfaction, and customer loyalty. Service quality is considered as a criterion in evaluating the degree of coordination of the level of service provided with the ...
Dissertation for obtaining a master's degree (A..M) Field: Public Management Major: Human Resources Abstract Career passion is a relatively new and broad concept in the field. Psychology and human resource management. Paying attention to job passion was created in the heart of research related to job burnout. During the studies conducted on job burnout, the logical question was ...
Master's thesis in the field of public administration, human resources orientation. Abstract This research was conducted with the aim of investigating the relationship between servant leadership and organizational trust and employee empowerment in Gas Company of Mazandaran province. The statistical population in this research is 459 employees of Mazandaran gas company and the ...
Dissertation for master's degree in public administration majoring in financial management Abstract Intellectual capital [1] is a new topic that has been raised theoretically in the last few years at the global level, but since it is considered a valuable resource for countries and organizations, its growth and development rate is quickly becoming an indicator in the development ...
Dissertation to receive a master's degree in intensive care nursing Introduction: Maintaining safety and preventing side effects, especially in patients hospitalized in wards, has become a global concern in the field of health and health, and has led to the issue of the effectiveness of working environment conditions. Objectives: This study was conducted with the aim of ...
Master's Thesis in Industrial Management - Production Orientation Abstract The purpose of this research is to investigate the quality of two-way services between producers and suppliers in Shiraz Narges Vegetable Oil Company. It is practical in terms of purpose and survey-analytical in nature. To achieve the purpose of the research, Shiraz Narges vegetable oil company and its ...
Dissertation for obtaining a master's degree, direction: accounting. Abstract: This research examines the relationship between conservative accounting and bankruptcy risk, which conservatism causes an increase in property and cash, and bankruptcy as a condition in which there is not enough cash. Therefore, accounting theory indicates the existence of a relationship between these ...
Dissertation for obtaining a master's degree, specialization: accounting, abstract: It is generally believed that the presence of institutional investors may lead to a change in the behavior of companies. The influence of institutional investors on management decisions regarding financial decisions has been proven in previous researches. The purpose of this research is to ...
Master's Thesis Field: M.A. Orientation: Strategic Academic Year: 2013 - 1392 Abstract of this research in order to investigate the effect of spiritual intelligence on the quality of nursing care in Derm teaching hospitals.
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...
Dissertation for Master's Degree in Nursing Education (Pediatrics) Abstract Introduction: The birth of a low birth weight baby is considered one of the most serious health problems in the world, which imposes great pressure on the health service system and family members. Among the maternal factors related to underweight, the lifestyle of the mother during pregnancy plays the ...
Dissertation for M.A. specialization: Insurance Management Abstract The most important factor in achieving the goals of any organization is human resources, and the success and progress of any organization depends on its human resources. Several factors affect the efficiency of people in the organization. According to the theoretical foundations, one of the factors that can ...