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Number of pages: 237 Category: Art - Graphics

Master's Thesis of Islamic Arts, metal specialization Abstract: Art suffered stagnation and decline in the early centuries of Islam's arrival in Iran due to the instability of the governments. However, the 3rd to 5th centuries of Hijri were a fruitful era in all cultural aspects including Islamic art. This part of history played a significant role in the formation, expansion and ...

Number of pages: 226 Category: History

Master's thesis in the field of Shia history studies, the issue of Ahl al-Bayt marriages and their children has been one of the most controversial topics throughout history, which today has received the special attention of Shiites and Sunnis. This issue is not only raised in academic circles such as universities by Shias and Sunnis, but Sunnis by publishing books on this topic ...

Number of pages: 148 Category: Geography - Urban Planning

Dissertation for Master's Degree in Geography and Urban Planning Abstract Today, one of the most obvious problems of contemporary urban planning is the crisis of meaning, both social and physical, in place. After the victory of the Islamic Revolution, the expectation of changes in various cultural fields gradually entered the physical realms and created the desire to restore the ...

Number of pages: 159 Category: Social Sciences - Sociology

Master's thesis in the field of social sciences Today, psychological operations include various methods and techniques, but this meaning cannot be limited to a specific technique or method, from this point of view, psychological operations is a process that affects the audience through various tools and devices, a process that has changed over the centuries and has produced ...

Number of pages: 126 Category: Political Science

Dissertation for Master's Degree (M.A.) Field: Political Geography Abstract Iran-Turkey relations throughout history have always gone through many ups and downs and these relations are not specific to the recent decades, because the two countries are neighbors with each other since the time of the Ottoman Empire, their relations have continued in the usual way. As can be seen ...

Number of pages: 190 Category: Psychology

Master's Thesis in Psychology (M.A.) Orientation: Clinical Abstract The purpose of this research was to compare the emotional schemas and cognitive distortions in people with migraine with healthy people. To do it, a causal comparative (post-event) research method was used. The statistical population was all people with migraine under treatment in the neuropsychiatric clinics of ...

Number of pages: 149 Category: Geography - Urban Planning

Dissertation for master's degree in geography and urban planning Abstract Today, one of the most obvious problems of contemporary urban planning is the crisis of meaning, both social and physical, in place. After the victory of the Islamic Revolution, the expectation of changes in various cultural fields gradually entered the physical realms and created the desire to restore the ...

Number of pages: 157 Category: Literature - Persian Language

Thesis for obtaining a master's degree, field: Persian language, literature, specialization: Persian literature. Abstract One of the various methods in the direction of knowledge of existence and its creator is mysticism. Mystical prose texts are important for the understanding of mysticism, the use of mystical terms and the influence of writers, especially the two terms ""trust ...

Number of pages: 138 Category: Literature - Persian Language

Dissertation for Master's Degree in Persian Language and Literature (M.A.) Abstract: Nasser Khosrow's travel book is a book attributed to Nasser Khosrow Qabadiani Balkhi, this book is a report of a seven-year journey of 2220 miles. This trip started from Marv on the 6th of Jumadi al-Akhr 437 lunar year and ended on the last Jumadi al-Akhr year 444 lunar year by returning to ...

Number of pages: 82 Category: Chemical - Petrochemical Engineering

Dissertation for Master's Degree in Chemical Engineering Abstract According to reports, heterogeneous photocatalysts are suitable for photodegradation of polluting compounds. Many semiconducting metal oxides such as: TiO2, SnO2, ZnO2, etc. can be used as photocatalysts in water splitting reactions, synthesis of organic compounds and removal of wastewater pollution. synthesized ...

Number of pages: 124 Category: Philosophy - Ethics

Master's Thesis of Nahj al-Balagheh Abstract: Islam attaches great importance and value to mental health. If he considers a believer to be a person with a healthy heart and is mentally healthy, he considers the source of many moral vices to be some kind of mental problems. On the other hand, envy can be mentioned as one of the vices that plays an important role in the deviation ...

Number of pages: 235 Category: History

Abstract The region of Gilan and Dillman is one of the oldest centers of Shia activity. The historical investigation of the emergence, expansion and religious, political and social continuity of Shiism in the area of ??Gil and Daylam helps us to understand the pathology and analysis of the weaknesses and strengths of this presence in addition to drawing the historical ...

Number of pages: 161 Category: History

Master's Thesis in Non-Abrahamic Religions Abstract Generally, true believers of religions consider their beliefs to be the complete and clear expression of truth and truth, and they try to support their religious beliefs with all their heart and soul. Meanwhile, the clerics of each religion have a more important role as guardians and agents of religion. The Zoroastrian ...

Number of pages: 115 Category: History

Master's Thesis Department: Shia Theology Summary of Thesis: Bani Umayyad is a branch of the Quraysh dynasty that ruled from 41 A.H. to 132 A.H. throughout the Islamic world and from 138 A.H. to 422 A.H. They ruled Spain. At the time of the Prophet's mission, they adopted strict obstacles towards the Prophet, they apparently accepted Islam in the conquest of Makkah, but inwardly ...

Number of pages: 111 Category: History

Abstract: Shiite movements and uprisings have a special prominence in the history of Shiism and have appeared in a special way in every period of time. The serious manifestation of these uprisings followed the fatal incident of Karbala, which had a deep impact on the spirit of Muslims, especially the Alawites. The killing of Imam Hussain (a.s.) and his companions aroused the ...

Number of pages: 103 Category: Philosophy - Ethics

Master's Thesis Field of Study: Shia Theology Summary of Thesis: One of the well-founded beliefs of Shia is that the Messenger of God appointed someone after him as his successor. There are countless proofs in the Holy Quran and in the Prophetic tradition to prove this claim. One of the important evidences regarding the authenticity of the Ahl al-Baytb, or more correctly, the ...

Number of pages: 173 Category: Philosophy - Ethics

Master's Thesis in the field of Sufism and Islamic Mysticism Abstract The great mystics have played a role in the crucial stages of the social and intellectual life of Muslims; Perhaps the most important period that can be mentioned is the period after the Mongol invasion and the collapse of the Abbasid Caliphate. These mystics and mystics, despite all the criticisms, were able ...

Number of pages: 144 Category: Philosophy - Ethics

Master's thesis in the field of Shiism, abstract, jurisprudence can be considered as the foundation of every religion. The Ismaili sect, as one of the religious sects with a historical background, has a distinct jurisprudence. The history of Ismaili jurisprudence and Shari'ah and its position among Ismaili theologians and jurists has led the researcher to analyze the adherence ...

Number of pages: 85 Category: History

Master's Thesis of Shia History Studies Abstract Imam Khomeini (may God have mercy on him) believe that most Shia scholars have opposed or fought against illegitimate governments following Imam Athar (peace be upon him). According to Sharia, no one has the right to rule without the permission of the Holy Prophet (peace be upon him and his family) and Imams (peace be upon them), ...

Number of pages: 135 Category: History

The summary of the subject of the research is the criticism of Abu Bakr's virtue based on the seventeenth verse of Surah Mubaraka Lail from the point of view of Sunnis. Ahl al-Sunnah prove Abu Bakr's virtue based on the seventeenth verse of Surah Lail due to the consensus that, by adhering to historical traditions and currents, in order to spend his wealth in the way of freeing ...

Number of pages: 107 Category: Management

Thesis of master's degree in seafaring, sea transport orientation (case study of Bandar Shahid Rajaei container terminal), February 2019, abstract in this research, the future scenarios of Bandar Shahid container traffic

Number of pages: 98 Category: Educational Sciences

Thesis for receiving the master's degree “M. A.” Field of Educational Sciences, Curriculum Planning, Year 1993, Effectiveness of Family Education on Maternal Educational Perspective

Number of pages: 108 Category: Management

Dissertation for receiving a master's degree in the field of entrepreneurship management, 91 Shahrivar Abstract: Researches show that in recent years, the trend towards entrepreneurship and related issues in the country

Number of pages: 148 Category: Management

Dissertation for receiving the master's degree (M.A.) public management, human resources orientation, summer 2019, abstract knowledge in today's advanced world of organizations, is rapidly becoming a competitive advantage.

Number of pages: 135 Category: Civil Engineering

Thesis for obtaining a master's degree in the field of civil engineering, oriented towards soil and foundation mechanics, Shahrivar   2013 Abstract Dams are always considered as infrastructure structures

Number of pages: 85 Category: Educational Sciences

Master's Thesis Field: M.A. Orientation: Strategic Academic Year: 2013 - 1392 Abstract of this research in order to investigate the effect of spiritual intelligence on the quality of nursing care in Derm teaching hospitals.

Number of pages: 112 Category: Nutritional Sciences

Dissertation of master's course in the field of educational sciences, history and philosophy of education, winter 93 Abstract: This research aims to analyze the content of moral concepts and themes in the Holy Quran and with the aim of

Number of pages: 138 Category: Civil Engineering

Dissertation for M.Sc degree in soil and soil mechanics engineering, summer 2013, first chapter, introduction of micro candles 1-1 Micro-candles in general in dealing with problematic soils

Number of pages: 234 Category: Management

The final research of the DBA strategic management course in Tir 1391 Abstract The purpose of this research is to determine the components of the development of the leather industry infrastructure and to develop a suitable model for the development of the leather industry infrastructure.

Number of pages: 148 Category: Management

Master's Thesis Field: Executive Management Focus: Strategic Management Academic Year: 1389-1391 Abstract of Research Measuring market risk is a problem that has been on researchers' minds for a long time

Number of pages: 111 Category: Educational Sciences

Dissertation for Master's Degree in Preschool Education Abstract The aim of this research is to examine the aesthetic elements in the design of the educational environment of preschool centers based on the guidelines of the country's welfare organization and to comply with the existing standards. The design of the educational environment is very important in order to create ...

Number of pages: 87 Category: Psychology

Dissertation for Master's Degree in Clinical Psychology Abstract The purpose of this research is to investigate the effectiveness of the Dosa method on the theory of mind of high-functioning autistic children. The present research is a quasi-experimental type and the design used is a single-group pre-test-post-test design with follow-up and without the use of random selection. ...

Number of pages: 158 Category: Psychology

Master's Thesis in Family Counseling Abstract Introduction and Purpose: The aim of the present study was to investigate the effectiveness of Hastinger's cognitive therapy on reducing the symptoms of depression in patients with human immunodeficiency virus. Method: The study was a single-case study using a purpose-based sampling method. Three women infected with human ...

Number of pages: 105 Category: Psychology

Dissertation for Master's Degree in Counseling and Guidance (M.A) Abstract The purpose of this study was to investigate the effect of painting therapy on the mental health of male students of primary schools in Gachsaran city. The variables of the current research were mental health with dimensions (anxiety, hostility, physicalization, interpersonal sensitivity, obsession, ...

Number of pages: 74 Category: Social Sciences - Sociology

Thesis for Master's Degree in Family Counseling Abstract The main purpose of the present study is to examine the relationship between mothers' self-differentiation with parent-child conflict and the responsibility of female middle school students. The tools used in this research are 1- Self-Differentiation Questionnaire (DSI-R) of Yonesi. 2- Parent-Child Conflict Questionnaire ...

Number of pages: 136 Category: Social Sciences - Sociology

Master's Thesis in Family Counseling Abstract: The present study was conducted with the aim of investigating the relationship between emotional intelligence of female teachers and violence against them. In addition, subscales of emotional intelligence were used to predict violence against female teachers. For this purpose, 280 female teachers were selected by cluster sampling ...

Number of pages: 123 Category: Economics

Master's Thesis of Industrial Engineering, Financial Orientation, November 2013. Abstract: Evaluation of the performance of organizations and intra-organizational units is a necessary tool for their continued life and growth. Among various models and techniques.

Number of pages: 117 Category: Industrial Engineering

Master's Thesis M.Sc. Industrial Engineering Industries-Industries trend of academic year 1389-1392 Abstract: With increasing government supervision and the increasing attention of public opinion to environmental issues, companies

Number of pages: 125 Category: Geography - Urban Planning

Dissertation for M.A. Degree: Political Geography Abstract: The illegal entry of foreign nationals from the eastern borders to various cities of our country, especially Afghan and Pakistani nationals, has long been considered as one of the problems of the Iranian society, and this issue has been analyzed by experts and experts over the past years from the perspective of social ...

Number of pages: 122 Category: Industrial Engineering

Master's Thesis of Mehr Department of Technical and Engineering Faculty ???? Abstract: In some countries, including Iran, motorcycles and their riders are a non-essential part of traffic and as a result, they are safe.

Number of pages: 153 Category: Educational Sciences

Dissertation for the Master's degree in the field: Educational Sciences. The present research was conducted in order to investigate and compare the ability of problem solving in experimental science and Persian literature courses of the 7th grade students (first year secondary school) in the traditional and thematic classes of Miandoab city in the academic year of 1992-1993. ...

Number of pages: 155 Category: Educational Sciences

Dissertation for Master's Degree (M.A.) Major: General Abstract The purpose of this research was to predict children's mental health and resilience based on marital satisfaction and mothers' attachment styles. The method of the present research was descriptive correlation of the predictive type. The statistical population of this research is made up of all the 10-12-year-old ...

Number of pages: 79 Category: Psychology

Master's Thesis in Psychiatry Abstract The union of couples is an official social initiation, the continuation of which strengthens the foundation of the family. Nowadays, spouses benefit from interventions and specialized training in order to increase intimacy and improve marital relations. The general purpose of the current research is to investigate the effectiveness of group ...

Number of pages: 312 Category: Psychology

Dissertation: clinical for obtaining the degree of Master of Psychology (MA) The abstract of the present study was conducted with the aim of determining the effectiveness of therapy schemas on reducing marital conflicts and increasing the mental health of married students. In this study, a quasi-experimental method (pre-test, post-test with a control group) was used.

Number of pages: 150 Category: Social Sciences - Sociology

Abstract of the concept of people's trust in the media and the news that is published is considered to be the most important factor in the favorable and effective functioning of the media. This research examines the factors affecting the trust of the audience in the southeastern cities of Tehran province to the news of May 30/18 channel. In this research, we have used the survey ...

Number of pages: 89 Category: Educational Sciences

Dissertation for obtaining a master's degree in the field of psychology for exceptional children. Abstract The field of independence is an important topic of study and research in the field of mental health and education in the world. Cognitive-behavioral play therapy methods are offered to deal with concerns such as anger, anxiety, perfectionism, aggression, separation, social ...

Number of pages: 103 Category: Psychology

Dissertation for Master's Degree in Counseling Abstract The purpose of this research was to determine the effectiveness of teaching positivity on students' sense of belonging to school and relationships with others. The statistical population in this research included all male high school students in the 18th district of Tehran. In this research, a multi-stage cluster sampling ...

Number of pages: 286 Category: Architectural Engineering

Academic Thesis for Master's Degree in Islamic Architectural Engineering, second year of academic year 1392-93 Abstract: Endowments in establishment and continuation

Number of pages: 91 Category: Psychology

Dissertation for Master's Degree (M.A) in Clinical Psychology Abstract The main purpose of this research was to study the effectiveness of reality therapy on reducing shyness and emotional deficiency of students and its components including reality therapy, reducing shyness, and emotional deficiency. The statistical population of the current research is all students studying in ...

Number of pages: 126 Category: Educational Sciences

Dissertation for the Master's Degree in Educational Technology (M.A.) Abstract The purpose of this research was to investigate the effect of using the simulation method in a constructivist environment on students' creativity in the first secondary mathematics course. In this study, the research method was quasi-experimental. The statistical population of the research was 6200 ...

Number of pages: 98 Category: Educational Sciences

Graduate School of Thesis for Master's Degree (M.A.) Abstract The general purpose of the current research is the design of mathematics courseware (1) and its effect on the learning and memorization of first-year male high school students in Kermanshah. The research is applied and semi-experimental. The statistical population includes all male students in the first grade of high ...

Number of pages: 148 Category: Management

Abstract: The Social Security Organization, as the largest insurance organization in Iran, is the only complete provider of social support that can be operationalized in an organization. Such as: retirement pension, disability of survivors, provision of medical expenses, provision of unemployment insurance, family assistance, marriage allowance, compensation for sickness wages ...

Number of pages: 158 Category: Psychology

Dissertation for Master's Degree in Clinical Psychology Abstract: Teenagers who are brought up with a correct parenting style have better lives and mental states. For this purpose, the current study was conducted with the aim of investigating the effect of family life education (F.L.E) on changing the parenting style of mothers with teenage sons who are studying in Shahid Dr. ...

Number of pages: 127 Category: Psychology

Faculty of Psychology and Social Sciences, Department of Psychology Thesis for Master's Degree (M.A) Major: Educational Psychology Dissertation Abstract (including summary, objectives, implementation methods and obtained results): This research was conducted with the aim of predicting students' academic motivation based on spiritual intelligence and mother's marital ...

Number of pages: 116 Category: Psychology

The thesis for receiving a master's degree in the field of educational psychology. Abstract of the present study was conducted with the aim of investigating the effect of teaching self-regulated learning strategies on essay writing in children with attention deficit/hyperactivity disorder. A two-group quasi-experimental design with pre-test-post-test was used. Two elementary ...

Number of pages: 126 Category: Economics

Master's Thesis in Economic Sciences, 2012 Abstract: In recent years, the wage-efficiency theory has provided a clear explanation for involuntary unemployment and the difference in wages. The main idea of ??this theory is this

Number of pages: 205 Category: Psychology

Dissertation for Master's Degree in General Psychology Abstract This study was conducted with the aim of investigating the effectiveness of mental resilience training on the quality of life and life expectancy of mothers of deaf children in Rasht city. The statistical population of this research includes all mothers with deaf children, and in this research, 30 mothers whose ...

Number of pages: 100 Category: Psychiatry

Dissertation for receiving a master's degree (M.A) in the field of school counseling. The effectiveness of teaching children's behavior management to mothers on the mental health of mothers and symptoms of attention deficit hyperactivity disorder in children. The purpose of this study was the effectiveness of teaching behavior management to mothers of children with attention ...

Number of pages: 112 Category: Educational Sciences

Master's thesis in the field of educational sciences, history and philosophy of education. Abstract: This research was conducted in order to analyze the content of moral concepts and themes in the Holy Quran and with the aim of presenting a model of the educational moral system based on the moral concepts of the Quran. In this study, descriptive, analytical, and inferential ...

Number of pages: 124 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: General Examining the relationship between mental health and academic progress in a group of middle school girls taking into account the employment status of mothers; Shiraz 2013 Abstract: The present study was conducted in order to investigate the relationship between mothers' employment and mental health and the academic progress ...

Number of pages: 92 Category: Psychology

Master's Thesis in Clinical Psychology Abstract: Objective: Social anxiety is a very debilitating disorder that can disrupt many aspects of a person's life. In this research, the researcher seeks treatment using neurofeedback methods and the presence of mind as new treatments in the field of psychology. Method: The design of this research is quasi-experimental with pre-test and ...

Number of pages: 251 Category: Psychology

To receive a Ph.D. in the field of General Psychology Abstract Objective: This research was conducted with the aim of comparing the effectiveness and continuity of the effect of schema therapy and metacognitive therapy in a group manner on reducing symptoms, social health and quality of life of students with social anxiety disorder. Method: The current study was ...

Number of pages: 85 Category: Insurance

Master's Thesis of Faculty of Technical Engineering, Department of Industrial Management (Production) Abstract Now that in the global economy, customers determine the company's survival, companies can no longer ignore the expectations and demands of customers. They should focus all their activities and capabilities on customer satisfaction. The level of customer satisfaction ...

Number of pages: 94 Category: Psychology

Master's Thesis in Psychology (M. Sc.) Direction: Clinical Abstract Hypothyroidism is a chronic disease that can cause depression and sleep problems in people, therefore, the purpose of this study was to investigate the effectiveness of teaching emotional distress tolerance skills based on dialectical behavior therapy on depression and sleep problems of women with hypothyroidism ...

Number of pages: 114 Category: Educational Sciences

Master's Thesis in Family Counseling Abstract: Objective: The present study was conducted with the aim of comparing resilience, marital instability and psychological well-being in two groups of mothers of normal and hearing-impaired children in Tehran using a quantitative-qualitative method. Method: In the quantitative part, using available sampling, a sample consisting of 100 ...

Number of pages: 146 Category: Psychology

Dissertation: To receive a master's degree in the field of clinical psychology, abstract depression is a well-known term, but a challenging issue in the field of mental health. The purpose of the present study was to determine the effect of cognitive-behavioral group therapy on the feeling of loneliness and general self-efficacy of patients with major depression. The statistical ...

Number of pages: 90 Category: Economics

Social-Economic Systems Engineering Abstract: In this research, by studying, examining and applying the principles of game theory, a new hypothesis has been presented in the field of using game theory in the strategic planning of organizations in order to reduce the impact of environmental changes that have occurred over time on the formulated strategies of companies. In other ...

Number of pages: 138 Category: Psychology

Dissertation for M.A. Master's Degree Field: Psychology Orientation: Clinical Abstract A common problem in substance abuse disorders is drug relapse even among treated individuals, which is more applicable to the narcotic drug glass. On the other hand, mindfulness is a cognitive structure that can be monitored and intervened in psychology. The main goal of this research is to ...

Number of pages: 175 Category: Social Sciences - Sociology

Dissertation for Master's degree (MA) specialization: research in communication Abstract of the thesis (including summary, objectives, implementation methods and results obtained): At first, the main idea of ??this project was formed from the poverty of a comprehensive and general plan regarding the place of rationality and its evolution as communication rationality in ...

Number of pages: 180 Category: Psychology

Master's Thesis Abstract: The present study investigated the effectiveness of emotional intelligence training on parenting stress of mothers of children with physical-motor disabilities in Zanjan city. For this purpose, in addition to the research question of ""determining the effect of emotional intelligence training on reducing the stress of parenting mothers of children with ...

Number of pages: 138 Category: Psychology

Dissertation for obtaining a master's degree in the field of guidance and counseling. The purpose of this research was to investigate the effectiveness of narrative therapy on the quality of married life of women in Isfahan city. . The current research is a semi-experimental type of research. The statistical population of this research was women who referred to cultural centers ...

Number of pages: 112 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Major: Clinical Abstract Considering that addiction is one of the most common psychiatric disorders, ""Cognitive Therapy"" is a tool that therapists use to control and treat addiction by influencing thoughts and beliefs. For this purpose, the present study was conducted with the aim of investigating the effectiveness of ...

Number of pages: 103 Category: Geography - Urban Planning

Dissertation for Master's Degree (M.A) in the field of Natural Geography, Climate Hazards Abstract Dust storms are destructive weather phenomena that cause irreparable damage to urban areas, fields, facilities, roads, etc. every year. This phenomenon is affected by special weather conditions, and if the mechanism of its development and expansion is known, it is possible to ...

Number of pages: 170 Category: Social Sciences - Sociology

Master's Thesis Abstract Thinking about the surrounding social phenomena begins when a question occupies the mind of the thinker. Philosophers of science believe that science begins with a problem and the problem will be extracted from the heart of the theory. In this research, while agreeing with the first part of this statement, the author refuses to accept the monopoly of ...

Number of pages: 147 Category: Social Sciences - Sociology

Dissertation for Master's Degree (M.A) in Social Communication. Abstract Paying attention to thematic theaters and their functions is an important issue due to their commonness in our country. It seems that the work of these theaters and being in their inflexible and framed form prevents the artist from freely dealing with this strong art and medium and creating creativity in ...

Number of pages: 144 Category: Psychology

Master's Thesis in Psychology (M.A) Major: Clinical Abstract Objective: The purpose of this study was to compare parenting practices and mental health of mothers of children with behavioral disorders and mothers of normal children aged 5 to 12 years old in Bandar Lange and Bandar Kang cities. Method: This research was designed and implemented using a descriptive-causal ...

Number of pages: 186 Category: Management

Master's Thesis of Industrial Management (M.A.) Abstract The increasing acceleration of the process of growth and development as well as the increasing complexity of industrial projects along with the progress of science and technology has caused the issue and process of selecting a contractor to be considered as an important and key factor in the success of industrial projects ...

Number of pages: 113 Category: Psychology

Abstract Marital satisfaction is the result of the satisfaction and compatibility of the husband and wife in different aspects of their joint life and guarantees the strength of the family foundation and the health of the parents. Marital satisfaction of parents plays a vital role in maintaining the balance of life and the emotional atmosphere of the family and is an effective ...

Number of pages: 126 Category: Tourism - Tourism

Abstract: So far, extensive researches have been conducted in relation to the choice of destination, personality and typology of tourists and it has been proven that there is a very close relationship between the personality of tourists and their motivation to choose a destination. In this field, research has also been done in Iran, but not with this interpretation and title. ...

Number of pages: 152 Category: Management

Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...