Download more than 100 examples of thesis, proposal and project topics about quality of service delivery in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for Master's Degree (M.A.) Dissertation Abstract (including summary, objectives, implementation methods and results): This research was conducted with the aim of evaluating the quality of services provided in Kend and Kav Machine from the customers' point of view. For this purpose, a standard questionnaire containing 22 questions was used to collect the required ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for Master's degree (M.A.) specialization: urban planning. Today, evaluating the quality of the company's services and its relationship with customer satisfaction plays a significant role in the company's performance and strategic goals. In the case of proper service, it leads to common satisfaction and ultimately leads to an increase in the company's performance in ...
Dissertation for obtaining a master's degree in business management, orientation: internal, abstract: the topic of service quality in today's world has a special place in customer marketing. But this issue is doubly important in relation to patients. Because following the correct tips and principles of providing services to patients can play a significant role in the physical ...
Field: Executive Management Abstract Today, internal marketing has become an important issue for service marketing and service quality in organizations. Organizations try to provide good service quality and better satisfaction to their external customers through external marketing concepts and approaches. One of the important features of services is the direct interaction of ...
Dissertation for receiving a master's degree in the field of executive management with a focus on marketing. Abstract The purpose of this research is to investigate the relative importance of the dimensions of service encounter quality and service quality in the satisfaction of Mellat Bank customers in Meshginshahr city using the descriptive-correlational research method. For ...
Executive Management Master's Thesis Abstract Even the best service providers make mistakes in providing their services. Since many services are dependent on the labor force and service production and consumption are inseparable, the lack of service in service organizations is quite obvious, that is why brands are very vital for the service sector, because the intangible nature ...
Dissertation to receive a Master's degree (M.Sc) domestic orientation research abstract: Today, most organizations have realized that improving the quality of goods and services is a necessary and necessary condition for survival and presence in the market and global competition. ""ISO"" includes requirements for establishing, establishing, implementing and maintaining the ...
Master's Thesis in Industrial Management - Production Orientation Abstract The purpose of this research is to investigate the quality of two-way services between producers and suppliers in Shiraz Narges Vegetable Oil Company. It is practical in terms of purpose and survey-analytical in nature. To achieve the purpose of the research, Shiraz Narges vegetable oil company and its ...
Dissertation for Master's Degree in Educational Research Abstract The purpose of this research was to investigate the effectiveness of the educational objectives of the in-service training courses of Refah Bank in Hormozgan province, which was sampled by 150 employees of Refah Bank branches in Hormozgan province. The two tools used in this research include a) a 50-question ...
Dissertation for Master of Social Sciences (M.A) Degree: Researcher Abstract Professional values ??are the basis of employees' performance, which guide employees' interactions with citizens, colleagues, other professionals, and the general public, and provide a framework for commitment to the welfare of citizens and guidance for ethical behavior in the provision of humanitarian ...
Dissertation for the Master's Degree in Business Administration, Orientation: International. Abstract The purpose of this research is the impact of service customization on the satisfaction, trust and loyalty of customers of Bank Melli branches in Langrod city. The statistical population of the research consists of all the customers of Bank Melli branches in Langrod city. Based ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract The purpose of this research is to ""investigate the role of quality culture in the establishment of knowledge management"". Quality culture, which is a subset of organizational culture, helps the continuous improvement of the organization. The quality culture at the university level is defined as a set of ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Dissertation for the Master's degree ""M.A."" Abstract E-business is a phenomenon that requires comprehensive transformation in all aspects of business activities of companies to achieve business facilitation. This, in addition to micro-developments that happen at the company level, strongly requires changes in the environment governing commercial companies and countries, which ...
Dissertation for the degree of ""M.A."" Executive Management (Strategic) Abstract The general purpose of the research was to investigate the impact of comprehensive quality management on customer satisfaction in the telecommunications company of Hormozgan province. The descriptive research method is survey type. The statistical population of this research included all the ...
Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...
Master's Thesis Field: Physical Education and Sports Science (M.A) Major: Sports Management Abstract The purpose of this research is to examine the obstacles and provide suitable solutions for the establishment of a comprehensive quality management system in Hormozgan province, for this purpose, a descriptive research method was used to conduct the research. The statistical ...
Dissertation to receive a Master's degree (M.Sc.) in the field of Animal Science, Animal Nutrition, Abstract: Poultry breeding has taken a special place to provide part of the nutritional needs of the society, and the current society has correctly recognized this position and it is expanding every day. Therefore, it is very important to try as much as possible to improve the ...
Field: executive management, abstract, introduction and purpose of research: Outsourcing means finding new service providers and new methods to provide materials, goods, components and services to them with confidence.
Department of Industrial Management Winter 2019 Abstract: The current research is about the mutual effect of supply chain management and customer relationship management in Esfrain Steel Company. In order to answer the research questions
Dissertation for obtaining a master's degree M. A) Field: Geography and Urban Planning Chapter 1 (Research Plan) 1-1- Introduction The establishment of any urban element in a specific physical-spatial location of the city is subject to specific principles and rules and mechanisms (mechanisms) which, if followed, will lead to the success and functional efficiency of that element ...
Dissertation of Master's Degree in Industrial Engineering – Summer Industries 2013 Abstract A supply chain is a collection of suppliers, manufacturers, and distributors.
Master's Thesis M.Sc. Industrial Engineering Industries-Industries trend of academic year 1389-1392 Abstract: With increasing government supervision and the increasing attention of public opinion to environmental issues, companies
Dissertation for Master's Degree in Industrial Engineering, Industrial Orientation, Esfand 90, Abstract Today, due to the progress in technology, the globalization of markets, the diversity of customer demand, and the increase
Dissertation for Master's Degree in GIS and Remote Sensing in Urban and Rural Studies Abstract: Choosing a suitable place for activity at the neighborhood and regional level is one of the basic decisions to carry out a research project that requires research in a studied place from different perspectives. At the scale of localities and regions, locating is an activity that ...
Abstract: The Social Security Organization, as the largest insurance organization in Iran, is the only complete provider of social support that can be operationalized in an organization. Such as: retirement pension, disability of survivors, provision of medical expenses, provision of unemployment insurance, family assistance, marriage allowance, compensation for sickness wages ...
Master's thesis in the field of information technology management, e-business orientation Abstract: In today's era, one of the most important human inventions that have brought about tremendous changes in the life of humanity is the emergence of the computer, followed by the Internet, which has created a virtual world and an incentive for universities to invest in the field of ...
MBA Master's Thesis Strategy Orientation Abstract In global competition, customer demand for high quality and fast service has made companies unable to handle all the work alone. Based on this, activities such as material procurement, product production and planning, product storage service, inventory control, distribution, delivery and customer service have now been transferred ...
Master's thesis in information technology management, comprehensive quality trend, first chapter, introduction, the emergence of the global village, which has been in existence for several decades, has brought about tremendous changes in matters related to the management and organization of organizations, which unfortunately, not only did our country not contribute to its ...
Master's Thesis in Business Administration (Marketing) Abstract: Along with universities becoming more competitive in attracting students at the national and international level, many universities in the world are trying to identify the tastes of their candidates and plan for the university based on them. For this purpose, they use marketing methods and tools. In Iran, ...
Dissertation for Master's Degree (M.A) in Business Administration, Orientation: ""Transformation Management"" Abstract: Currently, the success of organizations directly depends on the effective use of human resources. In contemporary attitudes to organizations, human beings play a pivotal role in organizational transformation, and great organizational transformations originate ...
Dissertation for Master's degree (M.A) specialization: ""Marketing"" Introduction Exporting is the most common way for companies to start marketing activities abroad. One of the most important reasons for this is that exporting requires fewer resources compared to other methods of internationalization. Different countries encourage their companies to export because this ...
Academic thesis for obtaining a master's degree in the field: business management, specialization: marketing. Abstract: The competition between banks and the complexity of the marketing system of banking services have created a situation that if the competitive arena and smart solutions are not paid attention to, sometimes the banks fail in their goals and are gradually removed ...
Dissertation for M.A. Abstract: The purpose of this research is to investigate the factors affecting the export tendency of companies located in the industrial towns of Gilan province. For this purpose, the manufacturing companies in the industrial towns of Gilan province were selected for research. And this research seeks to answer the question: What characteristics
Dissertation for Master's Degree in Executive Management Abstract: Introduction: Hospital information system is one of the effective factors in the knowledge management of healthcare and medical organizations, this research was conducted with the aim of determining the impact of the use of hospital information system on the knowledge management of managers in teaching-treatment ...
Thesis for obtaining a master's degree in the field: business management, insurance orientation. Abstract Nowadays, consumers have become a suitable advertising tool for companies. A customer satisfied with the goods and services of an economic enterprise can stand against all its competitors and attract existing customers in the market. One of the most effective and efficient ...
Dissertation to receive a master's thesis on the impact of organizational resource planning system on supply chain performance in Iran Khodro Company 1-1) Introduction In today's era, the global competition, customer demand for high quality, increased variety of products and fast service, has increased pressures on organizations that did not exist before. As a result, ...
Dissertation for Master's Degree in Business Management (International Business) Abstract In today's ultra-competitive world, the secret of survival and success of organizations is to understand the competitive structure of the market. Achieving this understanding requires the management's knowledge and understanding of the customer's opinions and wishes, and the evaluation and ...
Dissertation for obtaining a master's degree in the field: business management, insurance, abstract. Customer loyalty is a major topic in marketing research and is considered as a major concern of managers and a permanent strategic thinking for many organizations. The reason for the double importance of this topic is due to the intense competition especially in service ...
Dissertation for Master's Degree in Attitude Management: Executive Summary Behavioral interactions are an area that has received increasing attention from researchers and managers. However, there is still little knowledge about the effects of face-to-face interactions in the financial field. One of the basic ways that an organization can differentiate itself from other ...
Master's Thesis in Mechatronic Engineering Introduction Recent developments in flexible manufacturing and information technology have made it possible for production systems to provide a wider range of products or services at a lower cost. In addition, the increase in competition at the global level has led to the confrontation of industries with the approach of increasing ...
Dissertation for obtaining a master's degree in the field of management, investigating the level of satisfaction of third party victims with the insurance performance of Iran. Study: Bushehr city. Abstract: In today's highly competitive world, it is difficult to achieve a suitable position in the market, and in order to have a stable position in the market, providing superior ...
Dissertation for Master's Degree in Information Technology Management, Advanced Information Systems, Abstract Air transportation is one of the most important types of transportation in today's life. Considering the considerable importance of the customer as a source of revenue for airports and as a result the increasing importance of effective customer relationship management, ...
Dissertation for Master's Degree ""MSC"" Field: Computer, Orientation: Software Abstract One of the most important issues in the supply chain today, and extensive studies have been conducted in its field, is the routing of freight vehicles to deliver goods to applicants. To solve this problem, the objective function should be optimized in such a way that criteria such as the ...
Chapter 1: Introduction Introduction In today's era, organizations are increasingly faced with dynamic and changing environments, so in order to survive and dynamism, they have to adapt themselves to environmental changes. In other words, considering the accelerating speed of scientific, technological, social, cultural changes and developments in the present era, successful and ...
Dissertation for receiving a master's degree in the field: executive management, direction: strategic. Abstract: The purpose of this research is to investigate the possibility of using a balanced scorecard to implement its strategies in Saipa Automobile Company. Balanced scorecard is one of the performance evaluation techniques of organizations that evaluates the organization ...
Master's Thesis in Computer Engineering-Software Abstract Continuous improvement of processes is one of the goals that all industries are looking for today. In this regard, the Integrated Maturity/Capability Model (CMMI) has been proposed at the international level for more than two decades by providing an effective framework. Configuration management (CM) is one of the ...
Faculty of Management and Accounting, Department of Business Management, Dissertation for Master's Degree (M.A) in Business Management, Change Management Abstract In today's world, with the increase in population and rapid growth of changes, societies are rapidly expanding, growing and flourishing, among which entrepreneurship in today's modern era is considered one of the main ...
Dissertation for the Master's degree (M.A) in the field of business management, specialization: internal, the abstract of the present research is to investigate the relationship between lean production and the commercial performance of manufacturing companies in Gilan province, in order to provide the possibility of helping the production sector of the country and the province ...
Dissertation for Master's Degree in Business Administration-Marketing Abstract Successful implementation and implementation of customer relationship management requires the correct design and formulation of goals and strategies with structure, culture (or human resources) and organizational technology. Although there has been a lot of research on the reasons for the failure of ...
Dissertation for obtaining a master's degree in the field: business management, orientation: insurance. Abstract The insurance industry, as a service sector, has a compensatory and protective role in the economy of any country, so that the successful operation of this industry creates a motivation and stimulus for other industries and the development of that economy. Therefore, ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract Globalization causes companies and organizations to act in a more effective way in product development, because due to continuous changes and the emergence of complex technologies, fierce competition has formed to achieve opportunities. Therefore, preparing to provide a faster response in order to benefit ...
Dissertation for Master's Degree in Financial Management Abstract: Along with the advancement of technology and due to the comprehensive connection of human life with communication technologies and especially the Internet, the banking system in all countries has undergone changes and transformations in the last century. All these efforts have been aimed at reducing the cost of ...
Master's Thesis Abstract: Short-term load forecasting, in the form of one-hour to several days load forecasting, has a significant impact on the operation of power systems. Because many energy management measures, such as setting up a cost-effective plan to use existing power plants, planning the purchase of fuel needed by power plants, entering and exiting units, developing ...
Dissertation to receive a master's degree in special care nursing. Introduction: Hospitals need creative and innovative nurses in order to improve the quantity and quality of care, increase competition and efficiency, and reduce costs. The need for such nurses in special departments that provide complex and unique care to seriously ill patients is felt more. The present study ...
Dissertation for Master's Degree in Special Nursing Abstract: Introduction: The working environment of nurses working in special care units can have major effects on the results related to nurses and also on patient safety. Studying the factors in the working environment of nurses can provide useful and specific information for redesigning the work and thus improving the work of ...
Master's Thesis in Electrical Engineering - Renewal Abstract The trustees of distribution systems, as the last link in the chain of electricity supply to subscribers, face problems in their long-term decisions. Paying attention to electricity markets and rates affected by the performance of electricity market players challenges distribution companies, which are responsible and ...
Introduction: Human power is considered as the most important development factor in any organization. In the healthcare system, it is also a service provider and has an important contribution to the health of society. The quality of service delivery requires maintaining and improving the health of service providers. On the other hand, one of the aspects affecting health is a ...
Abstract The main purpose of the research is to investigate the relationship between business strategy and profit quality in companies admitted to the Tehran Stock Exchange market. The statistical sample of the research includes 145 companies accepted in Bo
Abstract The main purpose of the research is to investigate the relationship between business strategy and profit quality in companies admitted to the Tehran Stock Exchange market. The statistical sample of the research includes 145 accepted companies
Dissertation for Master's Degree in Educational Planning Summer 2019 Abstract: This research aims to investigate the quality of services of educational complexes in districts 1 and 2 of A
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation for master's degree in accounting, accounting major. Abstract: The present research was conducted in order to provide evidence regarding the effect of ""privatization"" on the quality of profit of companies admitted to the Tehran Stock Exchange. The spatial domain of this research is Tehran Stock Exchange and its temporal domain is 1382 to 1392. In order to test the ...
Master's thesis in accounting, the present research was done to provide evidence to clarify the relationship between the quality of profit and the liquidity of stocks, as well as to evaluate the impact of the quality of profit on the liquidity of stocks. In this research, 96 companies admitted to the Tehran Stock Exchange in the 5-year period of 1387-1392 (with one year in ...
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Dissertation for Master's Degree in Business Administration (M.A. Major: Marketing) Abstract Today, brand names are very important in consumer markets. They are among the most valuable intangible assets and are the link between a company's consumers. Consumers also trust the brand name and become loyal to them. Therefore, the brand name acts as a mechanism that involves ...
Academic Dissertation for Master's degree in the field: Business Management, International Business. Abstract The use of new quality engineering methods has been increasing in recent years, so that industrial and service companies use these quality engineering methods to produce and provide their products and services in accordance with the changing demands of customers.
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's Degree in Management Abstract Today, companies and organizations operate in the era of customer-oriented economy, in which the customer is the real ruler of the market, and this approach is the result of excess production capacity. Therefore, companies should learn how to focus on the quality of the introductory service, which is actually the first ...
Academic transcript for obtaining a master's degree in the field: business management, major: insurance. Abstract In this research, the general goal of the development and stability of the insurance industry is to achieve this goal, we must focus on attracting, retaining and loyalty of policyholders. With the increasing competition between insurance companies in the field of ...
Dissertation for Master's Degree in Business Administration (M.A) Major: Marketing Abstract Following new ideas and researches in management, social intelligence has gained great importance in the country. In recent years, several researches have been conducted in this regard, which shows the interest of organizations in this matter. Service quality is one of the classic topics ...
Dissertation for Master's Degree (M.A.) Direction: Public Administration Abstract Online banking has caused a widespread revolution in the entire communication system of the world, and like any other new technology, it has specific costs and issues such as system security and the possibility of unforeseen problems. On the other hand, there is a growing segment of customers who ...