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Number of pages: 71 Category: Chemical - Petrochemical Engineering

Thesis for obtaining a master's degree in organic chemistry. Abstract: Title: Effective three-component synthesis of new 4-aryl-5-(tert-butylamino)-2-(1-methyl-1H-pyrrol-2-yl)furan-3-carbonitrile derivatives. In this research, a direct and efficient method for preparing new 4-aryl-5-aminofuran derivatives through a three-component one-pot reaction ...

Number of pages: 74 Category: Paramedical

Persian summary: Coumarin derivatives are of great interest due to their biological importance and medicinal activities. A number of coumarin derivatives, especially biscoumarins, are known to be anti-inflammatory due to their numerous and prominent features such as anti-blood clots. In this regard, one-pot synthesis of biscoumarin derivatives using aromatic aldehydes, ...

Number of pages: 109 Category: Chemical - Petrochemical Engineering

Master's Thesis, Department of Chemistry, Organic Chemistry, Abstract An effective method for the synthesis of pyrido[3,2-d]pyrimidine derivatives from the three-component condensation of 6-aminouracil, 6-amino2-thiouracil or 6-amino-1,3-dimethyluracil with aryl aldehydes and malononitrile, a class of pyrido[3,2-d]pyrimidine derivatives in the presence of high performance basic ...

Number of pages: 85 Category: Chemical - Petrochemical Engineering

Dissertation for Master's Degree (M.Sc.) Field: Chemistry Major: Organic Abstract 1,3-Indandione and its derivatives are of great interest due to their importance in organic chemistry. Many products, which are a sub-branch of 3,1-indandione, show useful and diverse biological activities such as antibacterial properties, blood anticoagulant, mouse death, painkiller, pesticide and ...

Number of pages: 103 Category: Chemical - Petrochemical Engineering

Dissertation for Master's Degree in Organic Chemistry Abstract of the research done in this thesis consists of two parts, the first part includes the one-pot synthesis of new spiro compounds using 4,5,5-trimethyl 4,5-dihydropyrrolo{1,2,3-hi}indole 1,2-dione with aromatic amines and vectors. The second part includes the synthesis of new derivatives of spiro compounds using ...

Number of pages: 55 Category: Educational Sciences

Dissertation for Master's Degree in General Psychology, Winter 2019. Abstract of the present research was conducted in order to investigate the effectiveness of emotion regulation training on the social competence of preschool children. In this research, an experimental design with an experimental and control group was used. The statistical population includes all preschool ...

Number of pages: 149 Category: Management

Abstract The main purpose of the research is to investigate the relationship between business strategy and profit quality in companies admitted to the Tehran Stock Exchange market. The statistical sample of the research includes 145 companies accepted in Bo

Number of pages: 149 Category: Librarianship

Abstract The main purpose of the research is to investigate the relationship between business strategy and profit quality in companies admitted to the Tehran Stock Exchange market. The statistical sample of the research includes 145 accepted companies

Number of pages: 123 Category: Civil Engineering

Summer 1390 Expertise Master of the field: Civil Engineering Orientation: Structure Abstract: In this thesis, the effect of nanosilica on the mechanical properties and durability of concrete containing polypropylene fibers

Number of pages: 122 Category: Civil Engineering

Dissertation for receiving a master's degree. " M.Sc» Orientation: road and transportation winter 2013 Abstract Traffic analysis is a necessary and complex component­ Transportation systems­

Number of pages: 122 Category: Management

Thesis for receiving the degree of master's degree (M.A.) orientation: ""domestic trade"" winter 2011, the first chapter of the general research Introduction: the word risk in the word means risk and hazard, but in the definition

Number of pages: 104 Category: Art - Graphics

Master's Thesis of Faculty of Art and Architecture, Department: Carpet (Painting), October 2013 Abstract: Today, in today's advanced and industrialized world, using new methods, it is trying to make Tul products

Number of pages: 128 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: General Abstract The purpose of this research was to investigate the possibility of predicting the academic self-efficacy of high school students based on social anxiety and the psycho-social atmosphere of the class. For this purpose, a sample of 360 people (173 girls and 188 boys) of third year high school students in Shiraz city ...

Number of pages: 141 Category: Literature - Persian Language

Theoretical thesis for master's degree in dramatic literature. Abstract In this research, popular culture has been defined and investigated, considering that the current era is an era of extensive changes and transformations, and communication technology is one of the important tools in the transfer and exchange of information and culture. The role and importance of culture is ...

Number of pages: 115 Category: Librarianship

Dissertation to receive master's degree in accounting. Abstract In the conditions of the realism of the presented financial statements, the profit based on the accrual accounting system should be able to reflect valuable information about the current situation and future prospects of the company to the market. In this case, the profit may reflect the personal interests of the ...

Number of pages: 138 Category: Psychology

Master's Thesis of the Department of Psychology and Education of Exceptional Children Abstract The aim of the present study was to determine the effectiveness of the psychological immunization program on the writing style of dyslexic students. The present study was a pilot study with a pre-test-post-test design with a control group. The research sample consisted of 60 dyslexic ...

Number of pages: 96 Category: Literature - Persian Language

Master's Thesis Dramatic Literature Abstract In this thesis, the characterization of evil in screenwriting based on Islamic thinking is examined. The purpose of this review is to reach a style in characterizing that is more compatible with Islamic thinking about evil. The method of this research was observation and library and by using related sources, it was done through taking ...

Number of pages: 142 Category: Industrial Engineering

To receive a master's degree in polymer engineering - polymer industries, May 2013 abstract With the progress of various sciences and knowledge, the boundaries of knowledge have converged and in some fields we are witnessing

Number of pages: 91 Category: Psychology

Dissertation for Master's Degree (M.A) in Clinical Psychology Abstract The main purpose of this research was to study the effectiveness of reality therapy on reducing shyness and emotional deficiency of students and its components including reality therapy, reducing shyness, and emotional deficiency. The statistical population of the current research is all students studying in ...

Number of pages: 120 Category: Geography - Urban Planning

Master's Thesis in Geography and Urban Planning Abstract Today, cities are expanding and developing with rapid growth, so that the process of urban development is currently one of the most important issues facing researchers of urban issues. In addition to the rate of growth of cities, how the uses change at the macro level is also of interest. The current research is provided ...

Number of pages: 120 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Orientation: General Abstract Cancer is one of the chronic diseases that carries a heavy economic, social and psychological burden for the patient, family and society. The purpose of this study is to investigate the effectiveness of spiritual intelligence and mindfulness training on psychological well-being and life expectancy ...

Number of pages: 108 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Major: General Abstract The purpose of this research is to investigate the relationship between the perception of God and social identity in the lifestyle of students and employees of the Islamic Azad University of Dere Shahr and tries to answer the question of whether there is a relationship between the above-mentioned ...

Number of pages: 299 Category: Social Sciences - Sociology

Thesis for receiving a master's degree in the field of women's studies, women and family orientation, abstract, introduction to knowing the family, getting involved in family-related matters and examining the dimensions, branches and surrounding issues of the family, even though it is known as the first social unit, but it has many complications. So that knowing its importance, ...

Number of pages: 193 Category: Social Sciences - Sociology

The first chapter of the general research, introduction, active citizenship is one of the issues that can be measured with different indicators, but family and social capital can play an effective role on this issue. Young people who

Number of pages: 100 Category: Psychiatry

Dissertation for receiving a master's degree (M.A) in the field of school counseling. The effectiveness of teaching children's behavior management to mothers on the mental health of mothers and symptoms of attention deficit hyperactivity disorder in children. The purpose of this study was the effectiveness of teaching behavior management to mothers of children with attention ...

Number of pages: 221 Category: Psychiatry

Thesis for Master's Degree in Educational Psychology Abstract: The present study was conducted with the aim of determining the effectiveness of ""resilience training"" on the quality of life and reducing risky behaviors in middle school students. The research method is semi-experimental and its design is pre-test-post-test with experimental and control groups. The statistical ...

Number of pages: 109 Category: Psychology

Master's Thesis in Psychology (M.A.) Orientation: Clinical Abstract The main goal of people with rhinoplasty is to achieve an imaginary shape of the nose that they think is more in harmony with their face in order to achieve a more favorable image of their body. Research has shown that there is a relationship between metacognitive components and cosmetic surgery. The present ...

Number of pages: 124 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: General Examining the relationship between mental health and academic progress in a group of middle school girls taking into account the employment status of mothers; Shiraz 2013 Abstract: The present study was conducted in order to investigate the relationship between mothers' employment and mental health and the academic progress ...

Number of pages: 117 Category: Educational Sciences

Thesis for receiving a master's degree in the field of Educational Sciences (Educational Technology Orientation) Abstract of the present research examines the relationship between computer anxiety and academic progress and the motivation of middle school students in smart schools in Borujen city in the academic year of 2013-2013. The research method in this study is descriptive ...

Number of pages: 123 Category: Psychology

The thesis for receiving a master's degree in the field of psychology (M.A.) clinical orientation is an abstract of the family, the center of love, affection and upbringing and the basis of the formation of social life. It is the most basic and main social form and component. A healthy society depends on the health of the family and the realization of its health depends on the ...

Number of pages: 119 Category: Psychology

Dissertation for Master's Degree in General Psychology Abstract research evidence shows that metacognitive beliefs have significant effects on all psychological aspects of human life. Individual-social compatibility and happiness are two of the most important aspects of teenagers' lives that can have a direct impact on their metacognitive beliefs. For this purpose, the present ...

Number of pages: 106 Category: Psychology

Field of Psychology - General Thesis for Master's Degree Abstract Risky behavior is behavior that exposes a person to bad or unpleasant consequences. The purpose of this research is to determine and measure the relationship between illogical beliefs and negative spontaneous thoughts with a tendency to risky behaviors in female students. Based on the nature and method, the ...

Number of pages: 106 Category: Psychology

Dissertation for M.A. Degree: Counseling and Guidance Abstract In this research, determining the relationship between self-efficacy and mental health among parents with normal and borderline children aged 7-12 in Al-Shatar city in 1992 was investigated. According to the objectives of the research, it is a practical and correlational design, and the statistical population of this ...

Number of pages: 73 Category: Educational Sciences

Dissertation for master's degree in psychology and education of exceptional children Abstract The purpose of this research was to compare the facial recognition of basic emotions in people with early-onset and late-onset behavior disorders. The research method was descriptive. The statistical population of the research consisted of all students with early-onset and late-onset ...

Number of pages: 114 Category: Educational Sciences

Master's Thesis in Family Counseling Abstract: Objective: The present study was conducted with the aim of comparing resilience, marital instability and psychological well-being in two groups of mothers of normal and hearing-impaired children in Tehran using a quantitative-qualitative method. Method: In the quantitative part, using available sampling, a sample consisting of 100 ...

Number of pages: 122 Category: Psychology

Master's Thesis in Clinical Psychology Abstract: Anxiety disorders include disorders whose common feature is fear and severe anxiety and related behavioral disturbances. In this research, the importance of diagnosing anxiety disorders in the general population has been investigated. The aim of the present study is the epidemiology of anxiety disorders in South Khorasan. From the ...

Number of pages: 126 Category: Psychology

Dissertation for M.A. Degree: Psychology Abstract: The purpose of this research was to evaluate the relationship between stress coping styles and general self-efficacy with job satisfaction of male and female nursing staff in Dezful city health centers. The sample of the research was 123 people (equivalent to the total research population) male and female residents of the health ...

Number of pages: 109 Category: Educational Sciences

The abstract of the present research was conducted to investigate the relationship between emotional skills and emotional security with the quality of married life of couples living in Rodan city. This research was designed and carried out by descriptive-correlation method. The tools used in this research were the Enrich Marital Satisfaction Test, the Toronto Emotional Awareness ...

Number of pages: 346 Category: Social Sciences - Sociology

Master's degree thesis in advertising and cultural communication, the abstract of the upcoming research has been written so that the reader can get a relatively comprehensive and complete knowledge of the factors affecting the issue of women's clothing in today's Iranian society. This research has been done with the assumption that Iranian women's clothing is largely influenced ...

Number of pages: 102 Category: Educational Sciences

Dissertation for Master's Degree in Educational Technology (M.A) Abstract: The purpose of this research is to investigate the role of music-based education in reducing the learning disorder of elementary school students in Gilangreb city. The method used in this type of research is quasi-experimental with post-test and pre-test and two experimental and control groups. The ...

Number of pages: 112 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Major: Clinical Abstract Considering that addiction is one of the most common psychiatric disorders, ""Cognitive Therapy"" is a tool that therapists use to control and treat addiction by influencing thoughts and beliefs. For this purpose, the present study was conducted with the aim of investigating the effectiveness of ...

Number of pages: 142 Category: Social Sciences - Sociology

Dissertation for Master's Degree (M.A.) Major: Social Communication Research Dissertation Abstract (including summary, goals, implementation methods and results): Feminism is one of the epistemic and social phenomena of the new era, which was formed with special historical contexts, has had a great impact in its evolution in the Western world and Islamic countries, and has ...

Number of pages: 379 Category: Social Sciences - Sociology

Dissertation for PhD in Sociology (Cultural Theory) Abstract This research aims to present Islamic propositions in the form of sociological concepts and reach a final conclusion in the form of a view attributed to the teachings of the Qur'an about social control. The main question of the research is ""what is the social perspective that can be attributed to the teachings of the ...

Number of pages: 191 Category: Social Sciences - Sociology

Master's thesis in the field of sociology, abstract of the meaning of orientation; People's orientation towards various topics and issues of the society, and specifically in this research, people's political orientations. In fact, people of every society tend to different political tendencies such as reformism, conservatism and radicalism due to several factors. Based on this, ...

Number of pages: 77 Category: Educational Sciences

Dissertation for Master's degree (M.A) field: educational research. The abstract of the present study was prepared and compiled in order to investigate the effect of job pressures on the performance of secondary school female teachers. Data collection in this research is a descriptive survey method. The statistical population of this research is made up of 285 female education ...

Number of pages: 152 Category: Librarianship

Dissertation for Master's Degree in Accounting Abstract Accepted principles of accounting have a lot of flexibility in some methods, which potentially makes managers make accounting estimates based on their personal judgments. This flexibility may affect the reliability of accrual items and consequently the stability of these items in successive periods. The main goal of the ...

Number of pages: 147 Category: Social Sciences - Sociology

Dissertation for Master's Degree (M.A) in Social Communication. Abstract Paying attention to thematic theaters and their functions is an important issue due to their commonness in our country. It seems that the work of these theaters and being in their inflexible and framed form prevents the artist from freely dealing with this strong art and medium and creating creativity in ...

Number of pages: 117 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Major: General Abstract Expression of emotion is the bridge between inner experiences and the outer world and plays a key role in mental health. Therefore, considering the importance and significant impact of emotional expression on health, the present study was conducted with the aim of investigating the relationship between ...

Number of pages: 108 Category: Management

Dissertation for M.A. Abstract industrial tendency in a situation where manufacturing companies are engaged in activities under intense competition, they produce diverse products and sometimes they do not pay attention to the environmental effects of using different materials. This is while the implementation of environmental management practices such as green supply chain ...

Number of pages: 146 Category: Educational Sciences

Dissertation for Master's degree (M.A.) in the field of Educational Sciences Abstract The purpose of this research was to investigate the relationship between moral intelligence and social skills with students' academic performance. This research is applied in terms of purpose and descriptive-correlation type of research and its statistical population is made up of Shiraz ...

Number of pages: 144 Category: Psychology

Master's Thesis in Psychology - Assessment and Measurement Abstract The psychometric properties of Harry's stress questionnaire were examined after translation and validity of appearance and content were checked with factor analysis method. A sample of four hundred people from Tehran city were selected by simple random method and available sampling and completed the 66-question ...

Number of pages: 131 Category: Psychology

Master's Thesis Major: Psychology Major: General Abstract The main aim of the upcoming study is to investigate the relationship between family functioning, attachment styles and social adjustment of high school students in Bandar Abbas. The method used in this research is descriptive and correlational. The statistical population of this research includes all male and female high ...

Number of pages: 107 Category: Psychology

Academic Thesis for Master's Degree in Clinical Psychology Abstract The general purpose of this research is to investigate the relationship between emotional dyslexia and introversion/extroversion with marital satisfaction. This research is a correlational research. The statistical population in this study includes all married undergraduate, master's and doctoral students in the ...

Number of pages: 160 Category: Management

Academic Thesis for Master's Degree Field: Executive Management Direction: Strategic Abstract The purpose of this research is to investigate the relationship between learning motivation factors and learning performance among master's students of Islamic Azad University, Gilan Science and Research Branch. The statistical population of this research includes 422 students in 5 ...

Number of pages: 101 Category: Educational Sciences

Dissertation for Master's Degree (M.A) in Curriculum Planning Abstract The purpose of this research was to examine the relationship between social skills and test anxiety with the academic performance of high school girls in Morvdasht city. In terms of its nature and objectives, this research is of an applied type and correlational method has been used for its implementation. ...

Number of pages: 113 Category: Psychology

Abstract Marital satisfaction is the result of the satisfaction and compatibility of the husband and wife in different aspects of their joint life and guarantees the strength of the family foundation and the health of the parents. Marital satisfaction of parents plays a vital role in maintaining the balance of life and the emotional atmosphere of the family and is an effective ...

Number of pages: 101 Category: Librarianship

Master's Thesis: Financial Management Abstract: In the special concept of a growing economy, emphasis on cost reduction is important. Cost management is one of the most strategic areas to achieve financial success and organizational performance in the competitive market. Through cost management, it is possible to choose the best revenue-generating path and strategy for the ...

Number of pages: 111 Category: Psychology

Master's thesis in the field of educational psychology. Abstract: Investigating the relationship between emotional intelligence and moral intelligence with quality of life: the mediating role of empathy. The present study was conducted with the aim of investigating the mediating role of empathy in the relationship between emotional intelligence and moral intelligence with ...

Number of pages: 127 Category: Management

Thesis for obtaining a master's degree in the field: business management, transformation orientation, background and purpose: employees are known as a potential source of resistance to change (Okumos and Hemmington, 1998), as the experiences of an organization change, its members have different interpretations and expectations for those changes. Cognitive understanding of the ...

Number of pages: 232 Category: Educational Sciences

Doctoral dissertation in the field of educational psychology, abstract of the role of attachment dimensions in adaptive and maladaptive strategies of emotion regulation through the mediation of cognitive capacity to suppress unwanted thoughts, social self-efficacy, and self-disclosure. based on inactivation of the attachment system) with

Number of pages: 196 Category: Management

Dissertation for Master's Degree in Business Administration (M.A. Major: Marketing) Abstract Today, brand names are very important in consumer markets. They are among the most valuable intangible assets and are the link between a company's consumers. Consumers also trust the brand name and become loyal to them. Therefore, the brand name acts as a mechanism that involves ...

Number of pages: 132 Category: Psychology

Faculty of Educational Sciences and Counseling Dissertation Master's Dissertation, Education Management, Abstract The present research compares the level of depression and anxiety among female teachers of exceptional and normal schools in Karaj city. The statistical population of the present study includes all female primary school teachers in the city of Karaj, of which 105 are ...

Number of pages: 114 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A) Major: Clinical Abstract Introduction: This study was conducted with the aim of comparing the personality traits and academic performance of normal students and under the cover of the Imam Relief Committee of the universities of Dere Shahr city. Cases and methods: This research is descriptive-analytical. The statistical ...

Number of pages: 105 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: Clinical Psychology Abstract: The purpose of this research is to compare the dimensions of perfectionism, brain/behavioral system and resilience in coronary artery patients and normal people. For this purpose, 150 people with coronary heart disease and 150 healthy people with an average age of 44 years were selected as the sample ...

Number of pages: 176 Category: Psychology

Dissertation for Master's Degree in Educational Psychology Abstract of the present research is to determine the relationship between personality traits, styles and dimensions of attachment with cognitive strategies of emotion regulation in second year high school boys and girls of Mehriz city. The research method was descriptive and correlational. The statistical population ...

Number of pages: 184 Category: Psychology

Papannameh for receiving a master's degree in the field of psychology, general orientation. The abstract of the present research was conducted in order to construct and standardize the academic compatibility test. To make this test, all tests related to compatibility were studied and reviewed, and after conducting interviews with a number of students and removing and changing a ...

Number of pages: 160 Category: Management

Master's Thesis Field: Public Administration Major: Human Resources Abstract The purpose of this research is to investigate the effect of organizational justice on the organizational commitment of Refah Bank employees in Khuzestan province. The independent variable of this research is organizational justice. In this research, the three-dimensional model of Alavi and Abbasi 2012 ...

Number of pages: 109 Category: Management

Dissertation for obtaining a master's degree in the field of educational management. Abstract The present research was conducted to investigate the relationship between the thinking styles of managers and the acceptance of change in secondary school employees of Jolfa city in 2012-2013. This research is based on the purpose of applied research and based on ...

Number of pages: 130 Category: Management

Dissertation for Master's Degree (M.A.) Direction: ""International Business"" Introduction It can be said that exchange rate fluctuations create a kind of risk in the field of foreign interactions, which can disrupt exports, imports and capital flows. Therefore, if the exchange rate changes are adjusted in the right direction, it can provide a suitable and more favorable ...

Number of pages: 169 Category: Management

Dissertation for Master's Degree (M.A.) in Public Administration with Human Resource Orientation Abstract Justice is considered one of the most beautiful, sacred and noble words in the dictionary of human civilization, and observing it is one of the most necessary things from the point of view of every sane person. In fact, justice is one of the concepts that the collective ...

Number of pages: 138 Category: Management

Dissertation for Master's Degree in Executive Management Abstract: The purpose of this research was to determine the factors affecting housing prices in Bandar Abbas. The statistical community in this research includes all the experts of the housing foundation organization in Bandar Abbas city. Sampling was done by cluster method and among the experts in the subordinate offices ...

Number of pages: 172 Category: Management

Master's Thesis of Marketing Management Abstract: Creating strong and powerful brands has become one of the priorities of every organization today because it brings countless benefits. Strong brands help companies to establish themselves in the market, to be less exposed to potential competitive risk and to have a stronger intermediary role in cooperation and support for brand ...

Number of pages: 189 Category: Management

Thesis for Master's Degree in Executive Management (Strategic Management) Abstract Creativity is one of the most important and fundamental characteristics of a human being, which affects almost all dimensions and aspects of his life and civilization. In the era of rapid changes and developments, organizations are among the successful institutions that regularly produce new ...

Number of pages: 128 Category: Management

Dissertation for Master's Degree in Business Administration Abstract: In this project, the title of the research is the specific value of the brand name and brand on the buying behavior of food consumers (case study: Mana pasta in Alborz province).

Number of pages: 82 Category: Computer Engineering

Master's Thesis in Computer Engineering-Artificial Intelligence Abstract Identifying Overlapping Organizations in Dynamic Networks Many complex natural and social structures can be considered as networks [1]. Roads, Internet sites, social networks, organizational communication, kinship relationships, electronic mail exchange, telephone calls and financial transactions are just a ...

Number of pages: 170 Category: Management

Dissertation for Master's degree (M.A.) orientation: human resource management Abstract Work motivation refers to situations and conditions that stimulate, guide and continue behaviors related to people's job positions. Experts believe that creating motivation plays an important role in determining the performance level of employees and their performance is also effective in ...

Number of pages: 102 Category: Physical Education - Sports

Dissertation for Master's Degree (M.A.) Major: Sports Physiology Abstract of Dissertation (including summary, objectives, implementation methods and results obtained): The purpose of this research was to study the effect of the combination of resistance exercise and water thistle extract on liver enzymes in healthy male rats, and according to the objectives and nature of the ...

Number of pages: 85 Category: Physical Education - Sports

Educational Department of Physical Education and Sports Sciences, Academic Thesis for Master's Degree Abstract The purpose of this study was to investigate the effect of ten days of ginger consumption on delayed muscle contusion in Langrod high school girls. For this purpose, 30 female high school students (average age 15-18 years, height 1.55±0.05 m, weight 53.9±5.83 kg, and ...

Number of pages: 165 Category: Management

Thesis for obtaining a master's degree in the field: business management, insurance, abstract. Today, service industries play a fundamental and important role in the economic growth and development of countries, and among them, the role and importance of the insurance industry as a productive industry and supporter of other industries is not hidden from anyone. It is necessary ...

Number of pages: 146 Category: Management

Thesis for obtaining a master's degree in the field of business management. International Marketing Trend Abstract The success of all organizations and institutions, whether manufacturing or service, for-profit or non-profit, governmental or non-governmental, is influenced by several factors, one of the most important of which is customer satisfaction in order to achieve ...