Download more than 100 examples of thesis, proposal and project topics about measurement of service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Academic Dissertation for Master's degree in the field: Business Management, International Business. Abstract The use of new quality engineering methods has been increasing in recent years, so that industrial and service companies use these quality engineering methods to produce and provide their products and services in accordance with the changing demands of customers.
Dissertation for Master's Degree (M.A.) Dissertation Abstract (including summary, objectives, implementation methods and results): This research was conducted with the aim of evaluating the quality of services provided in Kend and Kav Machine from the customers' point of view. For this purpose, a standard questionnaire containing 22 questions was used to collect the required ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Academic transcript for obtaining a master's degree in the field: business management, major: insurance. Abstract In this research, the general goal of the development and stability of the insurance industry is to achieve this goal, we must focus on attracting, retaining and loyalty of policyholders. With the increasing competition between insurance companies in the field of ...
Dissertation for Master's Degree in Business Administration (M.A) Major: Marketing Abstract Following new ideas and researches in management, social intelligence has gained great importance in the country. In recent years, several researches have been conducted in this regard, which shows the interest of organizations in this matter. Service quality is one of the classic topics ...
Dissertation for obtaining a master's degree in business management, orientation: internal, abstract: the topic of service quality in today's world has a special place in customer marketing. But this issue is doubly important in relation to patients. Because following the correct tips and principles of providing services to patients can play a significant role in the physical ...
Dissertation for Master's Degree in Physical Education and Sports Science, Sports Management, Abstract The purpose of this study was to investigate the role of service quality in predicting the behavioral decisions of the spectators of the Premier Basketball League. The research method of the current research is descriptive of the correlation type and according to the purpose of ...
Master's Sports Management Abstract: The purpose of this research was to identify the gap in the quality of services provided and expected in the General Directorate of Sports and Youth of Kohgiluyeh Vivir Ahmad province. This research is a descriptive-survey type of study. The statistical population of this research was the referrals of Sports and Youth Department of Kohgiluyeh ...
Abstract: Introduction: Providing quality services is one of the main functions of the health system. Customer satisfaction is at the heart of every organization and is considered as the ultimate goal of every organizational strategy. Patient satisfaction is a concept that has become very important in medical care today and plays an important role in the health care process. ...
1- General 1- 1- Introduction Quality can be defined in different ways, most people only have a conceptual understanding of quality, or in other words, an understanding of one or more specific features in a product or service. Conceptual understanding of a point
Dissertation for Master's degree (M.A.) Abstract Due to the great attention paid to the dimensions of environmental sustainability and quality of life and healthy communities in recent years, the debate and examination of the qualitative dimensions of urban residential environments has become extremely hot and the quality of the urban environment has become one of the new ...
Master's thesis in the field of philosophy of education Abstract Study of professional ethics from the point of view of secondary school counselors The purpose of this research is to investigate the study of professional ethics from the point of view of secondary school counselors. This research was conducted in a qualitative paradigm using the dominant-less dominant model. In ...
Master's Thesis Field: Public Administration Major: Human Resources Abstract The purpose of this research is to investigate the effect of in-service training and its dimensions on the level of job satisfaction of nurses in public hospitals in Rasht city. The independent variable of this research is in-service training. In this research, Latif's 2012 four-dimensional model ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Special Care Nursing Master's Thesis Abstract Introduction and Objective: Hemodialysis leads to a change in a person's lifestyle and health status, which endangers not only physical health but also other aspects of health that all these factors affect the patient's quality of life, therefore, the present study was conducted with the aim of determining the effect of ...
Master's Thesis Abstract: Background and purpose: Today, the importance of the problem of library anxiety as a deterrent factor in the proper use of libraries, especially University libraries are not hidden from anyone. Various researches have been conducted in order to provide solutions to reduce this type of anxiety; The present study aims to determine the relationship between ...
Dissertation for Master's Degree (M.A) in Business Management, Marketing Orientation, Winter 2013 Abstract In this research, the effect of key factors on the development of new products in carpet companies in Aran and
Dissertation for receiving a master's degree. " M.Sc» Orientation: road and transportation winter 2013 Abstract Traffic analysis is a necessary and complex component Transportation systems
M.A. Thesis for obtaining a master's degree (Tension: Human Resource Management, Summer 2013) Abstract: This research is aimed at investigating the relationship between managers' awareness of management duties and decision making.
Thesis for obtaining a master's degree in accounting. Abstract: Auditing institutions have important theoretical and empirical concepts for determining audit fees. They use various factors for the pricing of auditing services, and many researches have been done in relation to the identification and evaluation of these factors. The factors considered in most studies include risk ...
Master's Thesis of Industrial Engineering, Financial Orientation, November 2013. Abstract: Evaluation of the performance of organizations and intra-organizational units is a necessary tool for their continued life and growth. Among various models and techniques.
Dissertation for obtaining a master's degree (M.A. public management, human resources orientation) Abstract In today's changing and complex conditions that govern the administrative, economic and social environment, one of the factors that can help increase efficiency, effectiveness and client satisfaction in the public sector is productivity. For this reason, in this research, ...
Abstract: Evaluating employees' performance is one of the most effective tools for measuring efficiency and making decisions about their careers. Recruitment and training, retention, relocation, encouragement and punishment, retrenchment and other issues related to employees are all related to the performance evaluation system. The purpose of this research is to provide a ...
Abstract: The Social Security Organization, as the largest insurance organization in Iran, is the only complete provider of social support that can be operationalized in an organization. Such as: retirement pension, disability of survivors, provision of medical expenses, provision of unemployment insurance, family assistance, marriage allowance, compensation for sickness wages ...
Master's thesis in the field of information technology management, e-business orientation Abstract: In today's era, one of the most important human inventions that have brought about tremendous changes in the life of humanity is the emergence of the computer, followed by the Internet, which has created a virtual world and an incentive for universities to invest in the field of ...
Master's thesis in the field of business management (marketing) Abstract: The present research was conducted with the aim of determining the relationship between internal marketing and organizational citizenship behavior with regard to the moderating role of distributional leadership in Bank Mellat branches of Ilam province. The research method used is descriptive and ...
Dissertation for the Master's Degree (M.A) in Public Administration, Financial Orientation Abstract: In this research, the identification and ranking of the factors influencing the attraction of financial resources based on the mixed marketing model in the branches of the Agricultural Bank of Central Province has been investigated. The research method used in this research was ...
Master's thesis in information technology management, comprehensive quality trend, first chapter, introduction, the emergence of the global village, which has been in existence for several decades, has brought about tremendous changes in matters related to the management and organization of organizations, which unfortunately, not only did our country not contribute to its ...
Dissertation for receiving the master's degree in accounting. Abstract: Activity-based costing system is one of the new costing systems for products and services, which provides better and more accurate information needed by managers and helps users in making correct and appropriate decisions. This research is a part of the scientific and practical research that was conducted in ...
Dissertation for Master's Degree in Accounting Abstract Determining the performance of a business unit using a limited number of financial ratios has been an interesting and challenging issue for most researchers. Identifying the factors that can correctly predict the performance of the business unit is very interesting for every decision maker. In recent years, more traditional ...
Master's thesis in accounting, decision-making is one of the issues that humans have always faced. Decision making requires information. Managers and investors are among the people who always face this problem. Among the various information that managers and decision makers need to make their decisions, financial and accounting information has a special place. Accounting is one ...
Master's Thesis in Accounting Abstract: The strength and credibility of financial and credit institutions is the money that depositors have deposited in them, and the progress and survival of each of the mentioned institutions depends on the share of the total market resources, and increasing the share of the market resources requires continuous effort and a strong, ...
Master's Thesis of Business Administration, Insurance Management, Abstract The success of an organization is determined only by the set of clear goals that the organization sets for itself. For many service organizations, profit is an important goal and can be a combination of short-term financial results (increased resources or cash flow) and increased brand equity. Factors ...
Thesis for obtaining a master's degree, field: business management, orientation: internal business, abstract. Experts and researchers believe that performance evaluation is the main issue in all organizational analysis, and it seems practically impossible to imagine an organization that does not include performance evaluation and measurement. Today, purchasing and supply ...
Dissertation for Master's Degree (M.A.) Summary Insurance sales network is one of the most important parts of insurance companies, because on one hand it provides the income from insurance operations through the sale of insurance products and receiving the relevant insurance premiums, and on the other hand, this unit is in close contact with customers, and how this unit ...
Dissertation for Master's degree (M.A) in public administration, specialization: ""Finance"", examining the challenging factors of the organization as one of the useful and primary measures to identify the damage and weaknesses of the organizational processes for organizations that are thinking of excellence, therefore, it is necessary to use models that can create a correct ...
Dissertation for Master's Degree (M.A) in the field of Geography and Urban Planning Abstract: The increase in the population of cities and how to settle them is one of the problems of today's cities, and due to the need to preserve agricultural and natural lands as well as reduce urban costs, the issue of the optimal distribution of population density is of particular ...
Dissertation for the master's degree in the field of executive management, strategic orientation, abstract of the traditional approaches of urban management in Iran has created a confrontational atmosphere instead of an interactive atmosphere between citizens and municipalities, which good urban governance is one of the ways to deal with it. The purpose of this research is to ...
Dissertation for Master's Degree in Industrial Management (Financial Orientation) Abstract Today, the importance of performance measurement for organizations has been identified and it plays an important role in many organizations. In the information age, organizations need to measure all financial and non-financial aspects of their organization. One of the performance ...
To receive a master's degree in business administration (marketing) Abstract: Knowledge management provides access to experiences, knowledge and expertise, which creates new capabilities, improves performance, increases innovation, uses information and knowledge capital in the organization, facilitates the distribution of knowledge and information in different organizational ...
Thesis for obtaining a master's degree in the field of business management, orientation: internal, abstract: management research emphasizes the importance of the role of business models in improving organizational performance. In recent years, we have seen the business field become more competitive in various industries. According to business researchers, achieving a suitable ...
Master's Thesis in Public Administration Abstract: This research was conducted with the aim of investigating the relationship between job satisfaction and organizational commitment among the employees of Bandar Abbas Airport in 2012-2013. The type of research is applied according to the purpose and in terms of the nature and descriptive method, which investigated the current ...
Dissertation for the degree of Master of Executive Management (M.A.) Orientation: Strategic Abstract: The present research was conducted with the aim of determining the impact of human resources development in achieving organizational agility in the urban water and sewage company of Ilam province. The current research is applied in terms of purpose and descriptive in terms of ...
Dissertation for Master's Degree in Executive Management Abstract: The purpose of this research was to determine the factors affecting housing prices in Bandar Abbas. The statistical community in this research includes all the experts of the housing foundation organization in Bandar Abbas city. Sampling was done by cluster method and among the experts in the subordinate offices ...
Master's Thesis in Electronics Abstract Nowadays, according to the advantages of wireless sensor networks, which are simple and cheap implementation, low power consumption and high scalability, they are used in many applications. Designing sustainable wireless sensor networks is a very challenging issue. Sensors with limited energy are expected to operate automatically for a ...
Master's Thesis in Executive Management (M.A) Abstract Based on empirical research and proposed theories, marketing includes three basic and important principles: creating value for customers, creating competitive advantage, and focusing on customers' wants and needs. The task of marketing is to create more value for customers than competitors. Tacit knowledge is knowledge that ...
Dissertation for obtaining a master's degree (M.A) field: business management, marketing orientation. Abstract In today's competitive world, there are successful companies that can create more values ??for customers and, according to Sergio Ziman[1], provide more reasons to customers to encourage them to buy and create a long-term relationship with the company. Creating superior ...
Academic thesis for obtaining a master's degree in the field of public administration, human resource orientation. The basic abstract that managers are faced with is improving the performance of employees to increase the productivity of the organization and cultivating employees who will use all their experiences, abilities and capacities to improve organizational goals. This ...
Thesis for obtaining a master's degree in the field: business management, orientation: transformation. Abstract: The purpose of this research is to investigate the effect of the relationship between the emotional intelligence of managers and the financial performance of bank branches. The statistical population of the research is the branch managers of banks (Saman, Sepe, ...
Dissertation for the Master's degree ""M.A."" Abstract E-business is a phenomenon that requires comprehensive transformation in all aspects of business activities of companies to achieve business facilitation. This, in addition to micro-developments that happen at the company level, strongly requires changes in the environment governing commercial companies and countries, which ...
Thesis for obtaining a master's degree in the field: business management, insurance, abstract. Today, service industries play a fundamental and important role in the economic growth and development of countries, and among them, the role and importance of the insurance industry as a productive industry and supporter of other industries is not hidden from anyone. It is necessary ...
Dissertation for Master's Degree in Marketing Management, Internal Orientation Abstract: The increasing progress and development of information and communication technology has created deep and extensive effects in business processes, and the Internet as the most effective electronic marketing platform with wide coverage has made it possible for companies to reach various ...
Master's Thesis Field: Executive Management (M.A) Direction: Strategic Planning Abstract With the rapid changes in technology and increasing competitiveness in today's world, the important role of skill training should not be neglected. Due to the fact that associate trainings are created to train skilled and efficient human resources, these trainings can open the way for future ...
Dissertation for obtaining a master's degree in the field: business management, specialization: insurance. The aim of this study is to investigate the relationship between customer satisfaction and business performance of insurance companies in Gilan province. The statistical population includes 28 branches in the insurance industry. The sample size is 20 branches (including ...
Thesis for obtaining a master's degree in the field: business management, specialization: marketing, research abstract in today's organizations, the highest strategic priorities, improving competition and excellence in the supply chain. But not knowing the strengths and weaknesses of the supply chain prevents its improvement. Evaluating supply chain performance provides managers ...
Dissertation for Master's Degree in Computer Science (M.Sc) Software Orientation Abstract Smart phones and other mobile devices are becoming an ideal platform for continuous measurement of user activities by a large number of embedded sensors. In this way, energy consumption has become the most important challenge for mobile devices. Individual activity detection on smart phones ...
Department of Business Management - Policy Direction of Doctoral Dissertation Abstract of the studies conducted on strategies related to performance evaluation, shows that there is no comprehensive model of performance evaluation for regulatory organizations in Iran. The main purpose of this research is to design a pattern of performance evaluation strategies for the regulatory ...
Dissertation for obtaining the master's degree ""MA"" Field: Business Management Abstract: Mental image and loyal customers have many advantages. They usually tend to increase the income of the organization in terms of helping organizations to determine the predictable flow of sales and profits, and they also buy surplus goods and services. In addition, customers who are ...
Dissertation for the Master's degree (M.A) in the field of business management, specialization: internal, the abstract of the present research is to investigate the relationship between lean production and the commercial performance of manufacturing companies in Gilan province, in order to provide the possibility of helping the production sector of the country and the province ...
Dissertation for Master's degree (M.A.) orientation of organizations and methods Abstract Human resources are considered the most important factor in organizations, the development of human resources is related to the training and development of human activities in organizations and helps organizations to create special cultural conditions in which employees achieve the ...
Dissertation for Master's Degree in Public Administration (M.A.) Major: Human Resource Management Abstract: The main purpose of this research is the relationship between managers' commitment to employees and their job performance in the General Department of Tax Affairs of Gilan Province. The statistical population of the current research is 840 employees of the General ...
Dissertation for the master's degree in the field of executive management, marketing orientation. The abstract of this research deals with ""investigating the impact of price flexibility on the buying behavior of online customers"". The present research is practical in terms of purpose and the research method is descriptive and survey type. It asks for people's views and ...
Dissertation for obtaining a master's degree in the field of industrial management, production orientation. Today, business organizations are facing a more complex and competitive environment than in the past. The commercial success of an organization is not only limited to the analysis of the internal situation of that organization, but also includes its supply and distribution ...
Dissertation to receive the master's degree MA field: business management specialization: insurance Abstract: One of the solutions for governments to reduce poverty has been to establish a social security system. The present research is devoted to investigating the relationship between the medical expenses paid by the people or the people's share of these expenses and oil ...
Dissertation for the degree of Master of Civil Engineering ""M.Sc."" In this research, an attempt is made to conduct case studies in a number of villages in the cities of Noorabad and Rostam in Fars province to determine the amount and factors affecting the error of the subscribers' meters in the rural water sector under different conditions, and finally, based on that, a ...
Dissertation to receive a master's degree (community health) abstract title: ""Couple's understanding of family functioning when cancer occurs in one of them, Tabriz, 2013"" Introduction: Cancer disease can affect the family functioning of patients. Implementation of support programs for these patients requires the identification of aspects of family life that are disturbed ...
Master's thesis in the field of electrical engineering, system communication Abstract: Investigating routing algorithms in radiological networks and presenting a method to improve the output of the radiological technology network was first expressed by Dr. Mitola in 1999 and in recent years has created an emerging evolution in the field of radio communication that can provide ...
Dissertation for Master's Degree in Educational Planning Summer 2019 Abstract: This research aims to investigate the quality of services of educational complexes in districts 1 and 2 of A
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation for receiving a master's degree, specialization: accounting, is an abstract of the present research and research work in order to determine the effective factors in the selection of accounting methods for the inventory of materials and goods and its effect on the quality of profitability of companies admitted to the stock exchange. This thesis prepares a framework ...
Dissertation for master's degree in accounting, accounting major. Abstract: The present research was conducted in order to provide evidence regarding the effect of ""privatization"" on the quality of profit of companies admitted to the Tehran Stock Exchange. The spatial domain of this research is Tehran Stock Exchange and its temporal domain is 1382 to 1392. In order to test the ...
Master's thesis in accounting, the present research was done to provide evidence to clarify the relationship between the quality of profit and the liquidity of stocks, as well as to evaluate the impact of the quality of profit on the liquidity of stocks. In this research, 96 companies admitted to the Tehran Stock Exchange in the 5-year period of 1387-1392 (with one year in ...
Master's Thesis in Accounting (M.A) Abstract In this research, the relationship between the joint board of directors, discretionary disclosures and profit quality in 57 companies admitted to the Tehran Stock Exchange from the beginning of 2015 to the end of 2010 is examined. In this research, stock volatility, joint management board and independent director are considered as ...
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...