Download more than 100 examples of thesis, proposal and project topics about improve service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Academic Dissertation for Master's degree in the field: Business Management, International Business. Abstract The use of new quality engineering methods has been increasing in recent years, so that industrial and service companies use these quality engineering methods to produce and provide their products and services in accordance with the changing demands of customers.
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Dissertation for Master's Degree in Educational Planning Summer 2019 Abstract: This research aims to investigate the quality of services of educational complexes in districts 1 and 2 of A
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation of master's degree in public administration for the academic year 2010-2013 abstract Considering today's competitive environment, the importance of quality improvement programs in order to achieve product quality
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Dissertation for Master's Degree in Business Administration (M.A. Major: Marketing) Abstract Today, brand names are very important in consumer markets. They are among the most valuable intangible assets and are the link between a company's consumers. Consumers also trust the brand name and become loyal to them. Therefore, the brand name acts as a mechanism that involves ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for Master's Degree (M.A.) Dissertation Abstract (including summary, objectives, implementation methods and results): This research was conducted with the aim of evaluating the quality of services provided in Kend and Kav Machine from the customers' point of view. For this purpose, a standard questionnaire containing 22 questions was used to collect the required ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's degree (M.A.) specialization: urban planning. Today, evaluating the quality of the company's services and its relationship with customer satisfaction plays a significant role in the company's performance and strategic goals. In the case of proper service, it leads to common satisfaction and ultimately leads to an increase in the company's performance in ...
Dissertation for Master's Degree in Management Abstract Today, companies and organizations operate in the era of customer-oriented economy, in which the customer is the real ruler of the market, and this approach is the result of excess production capacity. Therefore, companies should learn how to focus on the quality of the introductory service, which is actually the first ...
Master's degree thesis of Trend School of Management and Business Administration: Marketing Management - Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect most of all countries that have a single product economy (such as oil). In ...
Dissertation for obtaining a master's degree in business management, orientation: internal, abstract: the topic of service quality in today's world has a special place in customer marketing. But this issue is doubly important in relation to patients. Because following the correct tips and principles of providing services to patients can play a significant role in the physical ...
Field: Executive Management Abstract Today, internal marketing has become an important issue for service marketing and service quality in organizations. Organizations try to provide good service quality and better satisfaction to their external customers through external marketing concepts and approaches. One of the important features of services is the direct interaction of ...
Master's Thesis of Public Administration, Information Systems, Abstract: Working environments are changing significantly, and the demand for high-quality goods and services is increasing. In order for organizations to maintain their competitive position in the face of such pressures, quality is considered a vital factor. Maybe the first step for companies to be competitive is to ...
Dissertation for receiving a master's degree in the field of executive management with a focus on marketing. Abstract The purpose of this research is to investigate the relative importance of the dimensions of service encounter quality and service quality in the satisfaction of Mellat Bank customers in Meshginshahr city using the descriptive-correlational research method. For ...
The first chapter of the general research 1-1- Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect countries that have a single-product economy (such as oil) the most. In today's world, oil has lost its role as black gold. The current ...
Executive Management Master's Thesis Abstract: Over the past few decades, the quality of electronic services has attracted the attention of many researchers due to its strong impact on business performance, customer satisfaction, and customer loyalty. Service quality is considered as a criterion in evaluating the degree of coordination of the level of service provided with the ...
An academic thesis for obtaining a master's degree in the field of business management with a financial focus. Urban renovation and urban development charges are considered one of the most stable and healthy sources of income for municipalities, which are received from citizens according to the urban renovation and urban development law (1347). However, an important and ...
Dissertation for master's degree in public administration majoring in financial management Abstract Intellectual capital [1] is a new topic that has been raised theoretically in the last few years at the global level, but since it is considered a valuable resource for countries and organizations, its growth and development rate is quickly becoming an indicator in the development ...
Dissertation for Master's Degree (M.A) Major: Sports Management Abstract The general purpose of this research is the relationship between service quality, exercise commitment, brand and brand loyalty of participants in health centers in Tehran. The current research is contemporary in terms of time. Also, this research is applied in terms of its purpose, and in terms of research ...
Master's Sports Management Abstract: The purpose of this research was to identify the gap in the quality of services provided and expected in the General Directorate of Sports and Youth of Kohgiluyeh Vivir Ahmad province. This research is a descriptive-survey type of study. The statistical population of this research was the referrals of Sports and Youth Department of Kohgiluyeh ...
Master's Thesis in Industrial Management - Production Orientation Abstract The purpose of this research is to investigate the quality of two-way services between producers and suppliers in Shiraz Narges Vegetable Oil Company. It is practical in terms of purpose and survey-analytical in nature. To achieve the purpose of the research, Shiraz Narges vegetable oil company and its ...
Abstract: Introduction: Providing quality services is one of the main functions of the health system. Customer satisfaction is at the heart of every organization and is considered as the ultimate goal of every organizational strategy. Patient satisfaction is a concept that has become very important in medical care today and plays an important role in the health care process. ...
Dissertation for M.Sc. major: agricultural economics, investigating the effect of service quality on customer satisfaction in Iran's Qarz al-Hasneh Mehr Bank (Shiraz and Maroodasht branches). Since banks operate in an environment with undifferentiated products, service quality is recognized as the first weapon of competition. The present study aims to measure the quality of ...
Master's Thesis in Electrical Engineering (Power) Abstract Optimum placement of fault current limiters in microgrids in order to improve service continuity due to the increase in consumption demand and the ever-increasing penetration of scattered production sources into the power network, production and distribution systems are becoming more and more complex. Connecting these ...
Abstract Service quality has been considered in all service industries as a basic issue for competitiveness in the market. The purpose of this research is to evaluate service quality with the approach of failure analysis and its effects and fuzzy data overlay analysis that identifies service quality failure items. The statistical population in this research includes the managers ...
Dissertation of Master's Degree Course in Curriculum Planning Semester: 94-93 First chapter: General -1. Introduction: Teachers need to be one of the most effective elements in education
Dissertation for Master's Degree (M.A.) Orientation: Educational Management Summer 2019 Abstract: The main purpose of this research is to evaluate the effectiveness of the special educational course while serving faculty speech writers.
Expert thesis Master of Civil Engineering, Structural Orientation, September 2013 Abstract Today, with the progress of science in the construction industry, many methods have been presented to improve reinforced concrete structures
Thesis for receiving the degree of master's degree (M.A) in the field of executive management
Master's Thesis Field: M.A. Orientation: Strategic Academic Year: 2013 - 1392 Abstract of this research in order to investigate the effect of spiritual intelligence on the quality of nursing care in Derm teaching hospitals.
Thesis for obtaining a master's degree (M.A., business management, international orientation, academic year 92-91, abstract, increasing competition, especially in the service sector, paying more attention to customer retention.
Thesis for obtaining a master's degree in the field: public management, winter 91 Abstract The main purpose of this research is to determine the relationship between the quality of working life (fair and adequate pay, safe and healthy work environment,
Dissertation for master's degree in accounting, accounting major. Abstract: The present research was conducted in order to provide evidence regarding the effect of ""privatization"" on the quality of profit of companies admitted to the Tehran Stock Exchange. The spatial domain of this research is Tehran Stock Exchange and its temporal domain is 1382 to 1392. In order to test the ...
Master's Thesis in Accounting, Abstract The purpose of this research is to investigate the relationship between the components of quality costs and quality in the company. In this research, the traditional method was used to collect the quality costs and the PAF model was used to determine the components of the quality costs. Research hypotheses based on a statistical sample for ...
Dissertation for Master's degree (M.A.) orientation: industrial and organizational evaluation of the effect of the quality of work life and organizational citizenship behavior on the organizational effectiveness of the employees of the Fars Medical Emergency Management Center. The statistical population of this research is made up of all the employees of Fars Medical Accident ...
In order to receive a master's degree in industrial engineering in July 2014, the intense market competition of banks and the establishment of new private financial institutions and banks in Iran obliges banks every
1- General 1- 1- Introduction Quality can be defined in different ways, most people only have a conceptual understanding of quality, or in other words, an understanding of one or more specific features in a product or service. Conceptual understanding of a point
Dissertation for Master's degree (M.A.) Abstract Due to the great attention paid to the dimensions of environmental sustainability and quality of life and healthy communities in recent years, the debate and examination of the qualitative dimensions of urban residential environments has become extremely hot and the quality of the urban environment has become one of the new ...
Dissertation for Master's Degree in General Psychology Abstract This research was conducted with the aim of investigating the relationship between mental well-being and job performance and quality of life of employees of Bandar Shahid Rajaei in the academic year of 2011-2012. The current research method is correlational. Also, due to the fact that in this research the prediction ...
Dissertation for Master's Degree in Geography and Urban Planning, Department of Geography Abstract: Cities are complex and dynamic systems that have undergone physical, social, economic, etc. changes over time. In order to achieve urban development, achieving social welfare and improving the quality of life is one of the inalienable rights of every individual and society; thus, ...
Master's Thesis of Industrial Management (M.A) Abstract: The purpose of this research is to evaluate the performance of on-the-job training (OJT) on the quality of passenger cars in Pars Khodro's paint shop based on the achieve model. The research method is survey. To collect data, the library-field method was used in the form of a questionnaire. The tool for collecting this ...
Dissertation for Master's degree (M.A) in the field of educational management Abstract The purpose of this research was to investigate the relationship between total quality management and creativity with the empowerment of secondary school female teachers in Darab. The research method was correlational and the statistical population of the study was 320 female secondary school ...
Dissertation for receiving the master's degree ""M.A."" » Field of Educational Research Abstract The purpose of this research is to investigate the establishment of the Pars Energy Special Economic Zone on the quality of life of the people of Asalouye region. This research is applied in terms of purpose and descriptive survey in terms of data collection. The statistical ...
Dissertation for receiving Master's degree (M.A) in the field of business management, financial orientation. Abstract: The current research seeks to examine the pathology of the internal and external factors of the urban service outsourcing system using the SWOT model. This research is applied in terms of purpose and descriptive-survey in terms of research method. The ...
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...
Abstract The old neighborhoods of the cities not only because of their cultural heritage, but because they are located inside the cities, they have provided a valuable opportunity to improve and modernize and respond to the growing needs of the city. Many such dilapidated structures have been left alone in Iranian cities, and planning to renovate and organize such areas has ...
Dissertation for receiving master's degree in social sciences, the abstract of Hadi village project is one of the rural development projects that can play a fundamental role in the development of all aspects of rural areas. This project, using its potential and capabilities, can become the basis for improving public and welfare facilities such as renovation of rural housing, ...
Dissertation for Master's Degree in Educational Research Abstract The purpose of this research was to investigate the effectiveness of the educational objectives of the in-service training courses of Refah Bank in Hormozgan province, which was sampled by 150 employees of Refah Bank branches in Hormozgan province. The two tools used in this research include a) a 50-question ...
Dissertation for Master's Degree (M.A.) Orientation: International Abstract: The purpose of this research is to investigate the effect of CRM on the quality of customer communication. The method used in the current research is review (documentary-library) and survey, which is the most common method in quantitative research. In this research, in order to collect the desired data ...
Dissertation for Master's degree (MS.C) specialization: Human Resource Management Abstract By referring to different organizations and taking a deep and expert look at the communication process in these organizations, this issue becomes clear to every observer, that one of the important problems that is always felt in organizations and that the employees of organizations ...
Dissertation for receiving a master's degree, specialization: Marketing, Abstract: Today, financial service institutions have taken over a major part of economic and commercial activities. In institutions where services play an important role, it is the human force that provides services to customers, and it is the employees who determine the success or failure of the ...
Dissertation for Ph.D. Abstract Statement of the Problem The purpose of this research was to design a generic model of strategic partnership in the banking and insurance industry based on the process of value creation and allocation. The main issue in conducting this research is the ever-increasing intensification in the competitive environment and the application of ...
Dissertation for Master's degree (M.A) field: industrial management, production orientation. Abstract: In the age of knowledge, not using the benefits of knowledge can have negative effects on the performance and innovation of today's organizations. The main goal of this research is to investigate the impact of knowledge management strategies on product quality in ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract The purpose of this research is to ""investigate the role of quality culture in the establishment of knowledge management"". Quality culture, which is a subset of organizational culture, helps the continuous improvement of the organization. The quality culture at the university level is defined as a set of ...
Master's Degree Industrial Management Dissertation Abstract In recent years, a lot of attention has been paid to the concepts and meanings of quality. The main focus of organizations and companies' thinking has been to improve quality in order to survive in the competitive world. But the issue that has not been specifically measured in relation to quality and its amount in ...
Master's Thesis Field: Public Administration Major: Human Resources Abstract The purpose of this research is to investigate the effect of in-service training and its dimensions on the level of job satisfaction of nurses in public hospitals in Rasht city. The independent variable of this research is in-service training. In this research, Latif's 2012 four-dimensional model ...
Master's Thesis of Business Administration - Internal Business Orientation Abstract Considering the development of a competitive environment between the challenge of customer satisfaction and creating more loyalty, it suggests that companies and organizations resort to new marketing strategies in order to satisfy their customers as much as possible. One of the strategies to ...
Dissertation for Master's Degree in Geography and Urban Planning (M.A.) Summary of quality of life as a concept to show the level of satisfaction of a person with life and in other words a measure to determine the satisfaction and dissatisfaction of individuals and groups from different aspects of life. The quality of urban life is one of the most important areas of urban ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Dissertation for obtaining a master's degree in the field of business management, domestic business. Abstract The purpose of this research is to investigate the relationship between marketing tactics related to the quality of relationships and the relationship between the quality of relationships and the loyalty of customers of hotels in East Gilan. A sample size of 196 people ...
Dissertation for Master's Degree in Geography and Urban Planning Abstract: The quality of urban life is one of the most important areas of urban studies in different countries. This is important because of the increasing importance of quality of life studies in monitoring public policies and its role as an efficient tool in urban management and planning. Urban areas are the main ...
Master's Thesis in Electronics Abstract Nowadays, according to the advantages of wireless sensor networks, which are simple and cheap implementation, low power consumption and high scalability, they are used in many applications. Designing sustainable wireless sensor networks is a very challenging issue. Sensors with limited energy are expected to operate automatically for a ...
Thesis for obtaining a master's degree in the field: business management - marketing orientation. Abstract Today, information technology has influenced all the different areas of life and the business environment and has caused transformation, acceleration and facilitation of affairs. This impact on the tourism industry as one of the most employment-generating industries in the ...
Dissertation for Master's Degree in Information Technology Engineering - Computer Networks Major Abstract Wireless surveillance networks are an important branch of wireless multimedia sensor networks with some unique features. The quality of service in wireless surveillance networks is closely related to the packet loss rate. Occurrence of congestion is one of the main and most ...
Dissertation to receive master's degree in management Abstract: In this research, the level of talent and acceptance of knowledge management in Darya Gostar Container Services and Transport Company of Kish has been investigated. The main purpose of this research is: to investigate the ability of Darya Gostar Kish company to implement knowledge management. In this research, we ...
Dissertation for Master's degree (M.A) in the field of public administration, the trend of transformation, the first chapter, the generalities of the research, the abstract of organizational communication, has always been one of the major topics of interest in organizations. With the advent of information and communication technology, tremendous changes in this field occurred in ...
Dissertation for Master's Degree in Computer Networks Chapter 1 Introduction 1-1 What is mobile ad hoc network? A mobile ad hoc network [1] is a network formed by wireless hosts [2] that can also be mobile. In these networks, no prefabricated infrastructure is necessarily used. This means that there is no infrastructure such as a central station, router[3], switch[4] or anything ...
Academic thesis for obtaining a master's degree in the field of: business management, international business orientation. The abstract of the insurance industry is one of the growing industries in the current society of the world and Iran. Due to the increase in the number of different companies and its nature; Increasing competition in the market requires conducting various ...
Dissertation for Master's degree (M.A.) Field: Public Administration Abstract Quality of work life as a goal that improves organizational performance by creating more challenging and effective jobs and work environment for people in all organizations. The main purpose of this research is to investigate the effect of dimensions of quality of work life on the job satisfaction of ...
Master's Thesis in Information Technology Abstract: Today, Service Oriented Architecture (SOA) is considered as a suitable approach to improve the agility and increase the efficiency of systems. Since organizations face many challenges in the process of using this technology, such as the complexity of designing the decision-making structure, management and governance of ...
Dissertation for obtaining a master's degree in the field of business management, financial orientation. Abstract: The main purpose of this research is to investigate the relationship between each of Garvin's comprehensive quality management principles on the financial performance of companies admitted to the Tehran Stock Exchange. This research is a descriptive survey research. ...
Thesis for obtaining a master's degree (M.A) in the field of business management, marketing orientation Abstract: Today, considering the strong competitive structure of banks in the supply of electronic services, the use of advertisements to introduce services plays an important role in persuading and encouraging customers to use products and services and finally attracting them ...