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Number of pages: 135 Category: Paramedical

Doctoral Dissertation for Doctoral Degree in Physiotherapy Abstract The aim of this study was to investigate the effect of cognitive load and walking speed on the variability and dynamics of intra-organ synchrony phase in young and elderly people with and without a history of falling. 30 young people and 32 elderly people (20 elderly people with a history of falling and 12 ...

Number of pages: 170 Category: Social Sciences - Sociology

Master's Thesis Abstract Thinking about the surrounding social phenomena begins when a question occupies the mind of the thinker. Philosophers of science believe that science begins with a problem and the problem will be extracted from the heart of the theory. In this research, while agreeing with the first part of this statement, the author refuses to accept the monopoly of ...

Number of pages: 83 Category: Civil Engineering

Master's Thesis (M.sc) Civil Engineering, Soil and Foundation Mechanics Abstract In this research, the stability of soil reinforced with geogrid located on an underground cavity was analyzed using plaxis software, and the effect of several factors such as the number of geogrid layers, the length of the geogrid layer, the stiffness of the geogrid layer, the optimal location of ...

Number of pages: 114 Category: Psychiatry

Psychology and Education of Exceptional Children Thesis for Master's Degree Abstract Lack of attention is one of the most common problems in mentally retarded children and this problem leads to psychological, academic and social damage. Helping mentally challenged children to increase their attention span will moderate many of their basic problems. Among the many therapeutic ...

Number of pages: 114 Category: Philosophy - Ethics

Abstract Anthropologists of religion study religious rites and rituals to understand religious experiences and actions. Meanwhile, Victor Turner is one of the most famous researchers in the field of anthropology of religion. One of his most important measures is to obtain the necessary tools to conduct anthropological studies on complex rituals such as pilgrimage. Now this ...

Number of pages: 111 Category: Management

Dissertation for Obtaining an M.A. degree in the field of educational management in the academic year 1393-1394. Abstract: Recently, a new concept has been proposed in the theoretical foundations of management, which is called organizational maturity.

Number of pages: 106 Category: Management

Thesis of the master's degree in the educational field: MBA 2013 Farsi Abstract Many business managers consider marketing to mean sales or advertising, while the concept of market

Number of pages: 229 Category: Architectural Engineering

Master's Thesis (M.A) in the field of architectural engineering for the academic year 2011-2018 Abstract: The similarity between cinema and architecture in terms of concept, idea development and the process of producing a work, can be read into these two artistic categories.

Number of pages: 182 Category: Architectural Engineering

Abstract Architecture, as a scientific-artistic profession, has always covered a part of human needs. After modernity and entering the industrial age in Iran, public buildings, especially markets, in urban scale

Number of pages: 146 Category: Management

Thesis of master's degree, field of industrial management, research trend in operations, Shahrivar 2019. Abstract How and what to choose has long been the subject of discussion among philosophers and scientists, therefore, obtaining satisfactory results requires

Number of pages: 128 Category: Social Sciences - Sociology

The abstract of the present research has studied the extent and manner of representation of national identity in the 21:00 detailed news section of the first channel of Sima using the method of categorical content analysis. The first channel of Sima is a national network and can be found all over the country, and its detailed news section at 21:00 is one of the late and popular ...

Number of pages: 186 Category: Social Sciences - Sociology

Master's Thesis in the field of Propaganda and Cultural Communication. The abstract of the present study is an attempt to explain the preaching career of Imam Sadiq (a.s.) for the dissemination and expansion of Islamic knowledge and his audience. In this research, after describing various schools of communication, finally, a synthesis of the school of transmission and ritual ...

Number of pages: 301 Category: Geography - Urban Planning

The effectiveness of the regulations of detailed plans on the renovation and improvement of the dilapidated fabric of Isfahan city. Abstract Considering the problems existing in big cities, such as the expansion of the city on the surrounding valuable agricultural lands and the spatial-physical wear and tear of the inner fabrics of the city, the need to adopt methods and ...

Number of pages: 107 Category: Educational Sciences

Master's thesis in the field of educational psychology. Abstract: Prediction of fear of intimacy, based on attachment styles and identity processing styles in male and female students. The purpose of this study was to investigate the prediction of fear of intimacy, based on attachment styles and identity processing styles in male and female students. The participants of this ...

Number of pages: 147 Category: Educational Sciences

Master's thesis in the field of educational sciences, orientation, abstract, the purpose of this research was to examine the relationship between the use of information technology and the expansion of equal educational opportunities in Mazandaran province, which was carried out in a survey way. The statistical population consisted of all the employees of the education ...

Number of pages: 95 Category: Psychology

Dissertation for Master's Degree in Psychology (M.A.) Direction: Clinical The purpose of education and training is to flourish and actualize all human talents with well-considered programs, this requires identifying and realizing their strengths and weaknesses, counselors have played a sensitive and effective role in this field for a long time, so the main goal of this research ...

Number of pages: 127 Category: Psychology

Dissertation for Master's Degree in Counseling and Guidance Abstract The purpose of this study was to investigate the effectiveness of life skills training on the mental health of bright female students in Kermanshah city. The current research was a pilot study of pre-test-post-test design with a control group. The statistical population of this research was made up of bright ...

Number of pages: 109 Category: Psychology

Master's Thesis in Psychology (M.A.) Orientation: Clinical Abstract The main goal of people with rhinoplasty is to achieve an imaginary shape of the nose that they think is more in harmony with their face in order to achieve a more favorable image of their body. Research has shown that there is a relationship between metacognitive components and cosmetic surgery. The present ...

Number of pages: 191 Category: Geography - Urban Planning

Dissertation for Master's Degree, Field: Human Geography, Orientation: Urban Planning Abstract In the not-so-distant past, the entrance to the city, as the first urban space, was the first image of the city that was formed in the minds of travelers. Therefore, these spaces were not only of high spatial qualities, but they were part of the characteristic features of the cities. ...

Number of pages: 106 Category: Psychology

Field of Psychology - General Thesis for Master's Degree Abstract Risky behavior is behavior that exposes a person to bad or unpleasant consequences. The purpose of this research is to determine and measure the relationship between illogical beliefs and negative spontaneous thoughts with a tendency to risky behaviors in female students. Based on the nature and method, the ...

Number of pages: 73 Category: Social Sciences - Sociology

Dissertation for Master of Social Sciences (M.A) Degree: Research Abstract The general purpose of this research is to investigate the level of particularism among the citizens of Ardabil city and the factors related to it. The theoretical framework of the research is derived from the theories of Parsons, George Herbert Mead, Giddens, Fukuyama, Putnam, Inglehart, Malekpour, ...

Number of pages: 158 Category: Psychology

Faculty of Humanities, Department of Psychology, specialization: Industrial and Organizational Dissertation for Master's degree (M.A.) Examining the relationship between occupational stress and mental health with emphasis on the mediating role of coping strategies in the employees of the Jihad Agricultural Organization of Zanjan province. Abstract The main purpose of this ...

Number of pages: 178 Category: Geography - Urban Planning

Dissertation for master's degree in urban planning, department of geography. Abstract The most important criterion for analyzing the state of spatial justice in the city is the distribution of urban facilities and services, and the amount and distribution of facilities can play an effective role in the spatial movement of the population and demographic changes in urban areas. ...

Number of pages: 132 Category: Educational Sciences

Master's Thesis of Educational Management (M.A.) Abstract Job stress variables and organizational commitment are among the important issues that are considered in successful organizations today. One of the variables that has been associated with job stress and organizational commitment is work ethic. Therefore, the aim of the present study was to investigate the relationship ...

Number of pages: 131 Category: Psychology

Master's Thesis Major: Psychology Major: General Abstract The main aim of the upcoming study is to investigate the relationship between family functioning, attachment styles and social adjustment of high school students in Bandar Abbas. The method used in this research is descriptive and correlational. The statistical population of this research includes all male and female high ...

Number of pages: 201 Category: Social Sciences - Sociology

Dissertation for Master's Degree in Social Sciences Title: Examining Types of Urban Comprehensive Plan Planning Abstract: Today, urban planning is one of the most important issues in cities. Several factors are effective in city master plans. An effective factor in comprehensive urban plans is social problems. According to the studies, the factors of social damage such as ...

Number of pages: 122 Category: Art - Graphics

Theoretical thesis of master's course in dramatic literature, screenwriting orientation. Abstract: The research problem is to examine the assumptions to reach a religious screenplay. A descriptive-analytical method has been used to answer this question. The theoretical framework, the transformation of the sensible world into the sensible world in the theory of Ayatollah Javadi ...

Number of pages: 117 Category: Psychology

Dissertation for Master's Degree (M.A.) Direction: Industrial and Organizational Research Abstract: The aim of this research is to investigate the relationship between occupational and personality characteristics and the level of organizational commitment among the exploration management staff of National Iranian Oil Company. Descriptive research method is correlation type. The ...

Number of pages: 159 Category: Geography - Urban Planning

Introduction: The present research is devoted to the investigation and study of the bottlenecks of the physical development of Shiraz from the perspective of geomorphology. In a general definition, geomorphology is: The science of swimming is the unevenness of the earth's surface and its task is to recognize and classify (classify) these shapes for planning in the environment. ...

Number of pages: 142 Category: Geography - Urban Planning

Dissertation for Master's Degree (M.Sc) Field: Natural Geography - Applied Climatology Abstract Due to its location in a special geographical location, topographic conditions and climatic systems affecting the region, the city of Kavus has a relatively cold climate. So that the air temperature in the coldest month of the year reaches 9.2 degrees Celsius and has the highest ...

Number of pages: 158 Category: Geography - Urban Planning

Thesis for obtaining a master's degree in the field: geography, urban planning, abstract. Sustainable development is one of the concepts that has been receiving serious attention in international forums for several decades due to the negative and sometimes irreparable effects of development plans. It can be said that improvement and renovation are in harmony with the goals of ...

Number of pages: 97 Category: Geography - Urban Planning

Dissertation for M.Sc degree in natural geography-geomorphology in environmental planning. Abstract The city expands in the geographical environment not based on capacity and facilities but on the basis of urgency and necessity. This issue is very noticeable in today's cities. It is noteworthy that the city must be in harmony with its natural location and it is essential that ...

Number of pages: 167 Category: Geography - Urban Planning

Thesis for obtaining a master's degree (MA) field: Geography, orientation: political. Abstract The Islamic world has a set of heterogeneous geopolitical features. Muslim countries have extremely important facilities for regional convergence and the formation of a regional system based on indigenous elements and mixtures. This thesis was done with the aim of analyzing the ...

Number of pages: 85 Category: Psychology

Dissertation for receiving a master's degree in the field of psychology ""M.A."" Objective Abstract: Social health is a function of various social and cultural factors, and after entering high school and adolescence and adulthood, the elementary school student faces a new environment and conditions that are different from his previous life and past social environment. This ...

Number of pages: 138 Category: Geography - Urban Planning

Master's thesis in natural geography, climatological orientation in environmental planning, abstract: the abundance of altitudes and extreme changes in altitude, and of course wide fluctuations in temperature, humidity, annual precipitation, etc., have caused Kohgiluyeh and Boyer Ahmad provinces, located in the southwestern half of the country, to be a bridge between the ...

Number of pages: 184 Category: Psychology

Papannameh for receiving a master's degree in the field of psychology, general orientation. The abstract of the present research was conducted in order to construct and standardize the academic compatibility test. To make this test, all tests related to compatibility were studied and reviewed, and after conducting interviews with a number of students and removing and changing a ...

Number of pages: 210 Category: Art - Graphics

Dissertation for master's degree in handicrafts, Iranian painting. Abstract: The rise of the religion of Islam and the emergence of the word of revelation prompted the Muslims of the beginning of Islam to seek to preserve and record the Qur'an. Therefore, the writing of the Holy Quran in the first centuries of the Hijri began, and calligraphy and gilding were given special ...

Number of pages: 106 Category: Geography - Urban Planning

Dissertation for receiving the master's degree ""M.A."" Orientation: urban planning Abstract One of the criteria of sustainable urban development is paying attention to the balanced distribution of the population and the amount and manner of distribution of urban services, which can play an effective role in the displacement of population space and demographic changes in urban ...

Number of pages: 125 Category: Art - Graphics

Dissertation for M.A. Master's degree, specialization: illustration, abstract of thesis (including summary, objectives, implementation methods and results obtained): Tiling is an art that has high prestige and importance in Iranian architecture, especially religious architecture. In the meantime, the seven-color tiling of an image that has been installed on Iranian buildings ...

Number of pages: 118 Category: Management

Dissertation for obtaining a master's degree in human resources. Abstract The general purpose of this research is to examine the relationship between servant leadership and trust in the leader. The research method is descriptive and its purpose is practical, and the method of collecting data is field and the instrument is a questionnaire. In the current research, the statistical ...

Number of pages: 164 Category: Management

Thesis for obtaining a master's degree in the field: business management, marketing orientation. Abstract: Serious attention to service management and marketing can bring about a new transformation and orientation in banks. Some discomforts and dissatisfactions are the result of ignorance and carelessness of people who are weak in managing services, understanding contacts and ...

Number of pages: 122 Category: Geography - Urban Planning

Pasture and Watershed Department Thesis for Master's Degree in Desertification Abstract Menarid International Project is the first multi-land project that seeks to establish partnership and organizational cohesion at three levels of people, governmental organizations and non-governmental organizations for the purpose of sustainable land management with an emphasis on sustainable ...

Number of pages: 120 Category: Art - Graphics

Dissertation abstract (including summary, objectives, implementation methods and results obtained): In the subject of designing and illustrating and compiling a textbook, expertise is required and illustrators in this field can design and present the best images according to the characteristics of their audience. The educational books of the primary school period have a special ...

Number of pages: 191 Category: Geography - Urban Planning

Dissertation for obtaining a master's degree Abstract: Organizing and designing the entry way to cities is always considered one of the important issues in today's urban spaces. The reason for this is the transformation of the concept of the city and the category of entry and exit of the city in the eyes of people in the past. So that the first image of any city that was ...

Number of pages: 174 Category: Literature - Persian Language

Abstract: Music is the prominent element of poetic language and the main factor that differentiates poetry from everyday language and normal speech. It also creates an emotional relationship between the creator of the work and the audience and the reader. In fact, by writing poetry, the poet puts the audience in an emotional space and thereby evokes different mental and ...

Number of pages: 99 Category: Computer Engineering

Master's Thesis in Computer Engineering (Artificial Intelligence) Abstract Extracting common and understandable classifications[1] from data is an important role in many fields and issues. So far, several methods for classification [2] and pattern recognition [3] have been introduced. One of the successful and unique methods in the field of classification and pattern recognition ...

Number of pages: 87 Category: Architectural Engineering

Dissertation for the degree of Master of Islamic Architecture Engineering Abstract: In the design of many existing buildings of our time, instead of considering the psychological and cultural needs of users, paying attention to organ functions and the latest examples built in advanced countries without regard to the culture of that region has been prioritized. This weakness is ...

Number of pages: 43 Category: Art - Graphics

Master's thesis in composition Abstract: The present piece named ""Fantasy for violin and symphony orchestra"" is written in the form of the first movement of a concerto (sonate form) and contains various parts of the first movement of a violin concerto, including introduction, exposition, development, cadenza, reprise and coda. Although this piece is written in the form of a ...

Number of pages: 147 Category: Management

The thesis for receiving the master's degree (M.A) in the field of business management, marketing, the abstract of this research with the title ""Comparison of the effect of emotional intelligence and marketing intelligence on the success of economic enterprises in marketing"" was carried out with this overall goal and 5 sub-goals in 2013 in Bo Ali Industrial Town, Hamedan. This ...

Number of pages: 160 Category: Management

Master's Thesis in Tourism Management Abstract: Tourism is one of the major industries that has been highly regarded by various countries in the last decades of the 20th century and has turned this industry into one of the largest industries in the world. The importance of this industry necessitates the existence of comprehensive and up-to-date studies, among which the study of ...

Number of pages: 78 Category: Management

Dissertation for Master's Degree in Public Administration, Human Resource Management, Abstract The purpose of this research is to investigate the relationship between social capital and talent management system in Iran's National Drilling Company located in Ahvaz. This research is applied and correlational in terms of purpose. The employees of Iran National Drilling Company ...

Number of pages: 78 Category: Management

Dissertation for Master's Degree in Public Administration, Human Resource Management, Abstract The purpose of this research is to investigate the relationship between social capital and talent management system in Iran's National Drilling Company located in Ahvaz. This research is applied and correlational in terms of purpose. The employees of Iran National Drilling Company ...

Number of pages: 123 Category: Literature - Persian Language

Master's Thesis in Persian Language and Literature Abstract: In the eyes of linguists, movement means the movement and transfer of a body from one place to another. Movement and dynamism are created in the poem when the poet is rich in thought and emotion, and his poem is a reflection of nature and life and is tied to human emotions, and the poet, relying on goodness and purity ...

Number of pages: 88 Category: Physical Education - Sports

Dissertation for Master's Degree (M.A) major: sports biomechanics Abstract: The general purpose of this research was the effect of an eight-week yoga and aerobic training course on a selection of biomechanical parameters of women aged 30 to 40. The type of research was semi-experimental and the subjects were 36 women from the Tehran Region 4 Festival sports complex with an ...

Number of pages: 59 Category: Physical Education - Sports

Master's thesis in the field of physical education and sports sciences, majoring in sports physiology. Abstract The purpose of this research was to compare the effects of three types of music (loud, soft, and loud) on the results of physical fitness tests. 16 healthy overnight students voluntarily participated in the tests with the average age (22.6±2.38 years), height ...

Number of pages: 89 Category: Literature - Persian Language

Dissertation for Master's Degree in Arabic Language and Literature (M.A) The summary of the Holy Quran sometimes deals with the method of expressing the truth without explicitly considering a case and teaches its reader what pure truth is, and sometimes it deals with what it is with a critical view and while analyzing and explaining the existing beliefs, it criticizes it in two ...

Number of pages: 113 Category: Management

Dissertation for obtaining a master's degree (M.Sc.) field: business management, domestic business, abstract. Today, organizations not only need to cultivate entrepreneurial behavior in order to successfully compete in this changing and complex environment, but also to be more creative and innovative in order to survive and grow. Therefore, in order for organizations to be more ...

Number of pages: 104 Category: Law and Jurisprudence

Abstract The progress of medical knowledge has caused that it can almost be said that there is no such thing as infertility or it has become very rare and abandoned. Modern methods of artificial insemination have solved this problem of families thanks to human knowledge and there are few people who have been deprived of having a child. Artificial insemination is one of the ...

Number of pages: 146 Category: Facilities - Mechanics

Mechanical Engineering - Applied Design Orientation Abstract: Vibration is one of the important and basic concepts in engineering sciences. In simple words, any system that has mass and spring property has the ability to vibrate and can vibrate at a natural frequency. It can be said with certainty that 95% of vibrations in industries are harmful to systems. If the system is in ...

Number of pages: 266 Category: Philosophy - Ethics

Master's Thesis of Nahj al-Balagheh Education, abstract of what passes the culture of a society and causes the growth and advancement and regularity of human life; It is adherence to the wise norms and traditions that religion has determined for humans. However, since divine norms may change based on various factors (personal desires, different times and places, types of ...

Number of pages: 107 Category: Management

Thesis of master's degree in seafaring, sea transport orientation (case study of Bandar Shahid Rajaei container terminal), February 2019, abstract in this research, the future scenarios of Bandar Shahid container traffic

Number of pages: 124 Category: Civil Engineering

Thesis - Master's Degree in Geophysics - Seismology 2012 Abstract Seismic hazard estimation to calculate a certain level of damage and vulnerability in the design of structures is one of the most important topics and principles of earthquake engineering, but

Number of pages: 138 Category: Civil Engineering

Dissertation for M.Sc degree in soil and soil mechanics engineering, summer 2013, first chapter, introduction of micro candles 1-1 Micro-candles in general in dealing with problematic soils

Number of pages: 234 Category: Management

The final research of the DBA strategic management course in Tir 1391 Abstract The purpose of this research is to determine the components of the development of the leather industry infrastructure and to develop a suitable model for the development of the leather industry infrastructure.

Number of pages: 148 Category: Management

Master's Thesis Field: Executive Management Focus: Strategic Management Academic Year: 1389-1391 Abstract of Research Measuring market risk is a problem that has been on researchers' minds for a long time

Number of pages: 111 Category: Educational Sciences

Dissertation for Master's Degree in Preschool Education Abstract The aim of this research is to examine the aesthetic elements in the design of the educational environment of preschool centers based on the guidelines of the country's welfare organization and to comply with the existing standards. The design of the educational environment is very important in order to create ...

Number of pages: 87 Category: Psychology

Dissertation for Master's Degree in Clinical Psychology Abstract The purpose of this research is to investigate the effectiveness of the Dosa method on the theory of mind of high-functioning autistic children. The present research is a quasi-experimental type and the design used is a single-group pre-test-post-test design with follow-up and without the use of random selection. ...

Number of pages: 74 Category: Social Sciences - Sociology

Thesis for Master's Degree in Family Counseling Abstract The main purpose of the present study is to examine the relationship between mothers' self-differentiation with parent-child conflict and the responsibility of female middle school students. The tools used in this research are 1- Self-Differentiation Questionnaire (DSI-R) of Yonesi. 2- Parent-Child Conflict Questionnaire ...

Number of pages: 136 Category: Social Sciences - Sociology

Master's Thesis in Family Counseling Abstract: The present study was conducted with the aim of investigating the relationship between emotional intelligence of female teachers and violence against them. In addition, subscales of emotional intelligence were used to predict violence against female teachers. For this purpose, 280 female teachers were selected by cluster sampling ...

Number of pages: 117 Category: Industrial Engineering

Master's Thesis M.Sc. Industrial Engineering Industries-Industries trend of academic year 1389-1392 Abstract: With increasing government supervision and the increasing attention of public opinion to environmental issues, companies

Number of pages: 125 Category: Geography - Urban Planning

Dissertation for M.A. Degree: Political Geography Abstract: The illegal entry of foreign nationals from the eastern borders to various cities of our country, especially Afghan and Pakistani nationals, has long been considered as one of the problems of the Iranian society, and this issue has been analyzed by experts and experts over the past years from the perspective of social ...

Number of pages: 155 Category: Educational Sciences

Dissertation for Master's Degree (M.A.) Major: General Abstract The purpose of this research was to predict children's mental health and resilience based on marital satisfaction and mothers' attachment styles. The method of the present research was descriptive correlation of the predictive type. The statistical population of this research is made up of all the 10-12-year-old ...

Number of pages: 89 Category: Educational Sciences

Dissertation for obtaining a master's degree in the field of psychology for exceptional children. Abstract The field of independence is an important topic of study and research in the field of mental health and education in the world. Cognitive-behavioral play therapy methods are offered to deal with concerns such as anger, anxiety, perfectionism, aggression, separation, social ...

Number of pages: 126 Category: Educational Sciences

Dissertation for the Master's Degree in Educational Technology (M.A.) Abstract The purpose of this research was to investigate the effect of using the simulation method in a constructivist environment on students' creativity in the first secondary mathematics course. In this study, the research method was quasi-experimental. The statistical population of the research was 6200 ...

Number of pages: 158 Category: Psychology

Dissertation for Master's Degree in Clinical Psychology Abstract: Teenagers who are brought up with a correct parenting style have better lives and mental states. For this purpose, the current study was conducted with the aim of investigating the effect of family life education (F.L.E) on changing the parenting style of mothers with teenage sons who are studying in Shahid Dr. ...

Number of pages: 127 Category: Psychology

Faculty of Psychology and Social Sciences, Department of Psychology Thesis for Master's Degree (M.A) Major: Educational Psychology Dissertation Abstract (including summary, objectives, implementation methods and obtained results): This research was conducted with the aim of predicting students' academic motivation based on spiritual intelligence and mother's marital ...

Number of pages: 100 Category: Psychiatry

Dissertation for receiving a master's degree (M.A) in the field of school counseling. The effectiveness of teaching children's behavior management to mothers on the mental health of mothers and symptoms of attention deficit hyperactivity disorder in children. The purpose of this study was the effectiveness of teaching behavior management to mothers of children with attention ...

Number of pages: 124 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: General Examining the relationship between mental health and academic progress in a group of middle school girls taking into account the employment status of mothers; Shiraz 2013 Abstract: The present study was conducted in order to investigate the relationship between mothers' employment and mental health and the academic progress ...

Number of pages: 92 Category: Psychology

Master's Thesis in Clinical Psychology Abstract: Objective: Social anxiety is a very debilitating disorder that can disrupt many aspects of a person's life. In this research, the researcher seeks treatment using neurofeedback methods and the presence of mind as new treatments in the field of psychology. Method: The design of this research is quasi-experimental with pre-test and ...

Number of pages: 85 Category: Insurance

Master's Thesis of Faculty of Technical Engineering, Department of Industrial Management (Production) Abstract Now that in the global economy, customers determine the company's survival, companies can no longer ignore the expectations and demands of customers. They should focus all their activities and capabilities on customer satisfaction. The level of customer satisfaction ...