Download more than 100 examples of thesis, proposal and project topics about electronic service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Executive Management Master's Thesis Abstract: Over the past few decades, the quality of electronic services has attracted the attention of many researchers due to its strong impact on business performance, customer satisfaction, and customer loyalty. Service quality is considered as a criterion in evaluating the degree of coordination of the level of service provided with the ...
Thesis of Master's Degree in Business Management, Marketing Orientation, Summer 2013 Abstract With the emergence of phenomena such as e-commerce and e-business, the methods used in the field of increasing
Academic Dissertation for Master's degree in the field: Business Management, International Business. Abstract The use of new quality engineering methods has been increasing in recent years, so that industrial and service companies use these quality engineering methods to produce and provide their products and services in accordance with the changing demands of customers.
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Thesis for obtaining a master's degree in the field of business management. International Marketing Trend Abstract The success of all organizations and institutions, whether manufacturing or service, for-profit or non-profit, governmental or non-governmental, is influenced by several factors, one of the most important of which is customer satisfaction in order to achieve ...
Dissertation for Master's Degree (M.A.) Direction: Public Administration Abstract Online banking has caused a widespread revolution in the entire communication system of the world, and like any other new technology, it has specific costs and issues such as system security and the possibility of unforeseen problems. On the other hand, there is a growing segment of customers who ...
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Thesis for obtaining a master's degree (M.A) in the field of business management, marketing orientation Abstract: Today, considering the strong competitive structure of banks in the supply of electronic services, the use of advertisements to introduce services plays an important role in persuading and encouraging customers to use products and services and finally attracting them ...
Dissertation for Master's Degree (M.A) in Business Management - Marketing Orientation Abstract: The customer is one of the important elements that managers of any organization care about. Now, organizations can have a competitive advantage in marketing matters, especially in marketing, if they can recognize the needs of customers before their request. that these demands are ...
Field of study: executive management, orientation: marketing, introduction, with the expansion of information technology, all aspects of human life have undergone a fundamental transformation, so that the current world has undergone a complete transformation, perhaps it can be said that the current industrial world has no choice but to choose this transformation, and stagnation ...
Dissertation for Master's Degree (M.A.) Business Management-Internal Abstract: In this research, the relationship between mobile phone electronic services and customer attraction and increasing the productivity of the banking system in Kermanshah province has been examined. In this research, the Pearson correlation method and spss software have been used to analyze the collected ...
Dissertation for Master's Degree (M.A.) Field: Educational Sciences Orientation: Elementary Education Summer/ 2013 Abstract The purpose of this research is to investigate the role of electronic education classes
Master's thesis in the field of tourism management, tourism development planning trend. Abstract In this research, using Hedman and Kaling's conceptual model of e-business, it aims to provide an ontology for the e-business model in the tourism industry. Based on this, in this thesis, the components of the tourism business model are first explained based on the seven components ...
Dissertation for Master's Degree (M.A.) Orientation: International Abstract: The purpose of this research is to investigate the effect of CRM on the quality of customer communication. The method used in the current research is review (documentary-library) and survey, which is the most common method in quantitative research. In this research, in order to collect the desired data ...
Dissertation for receiving a master's degree, specialization: Marketing, Abstract: Today, financial service institutions have taken over a major part of economic and commercial activities. In institutions where services play an important role, it is the human force that provides services to customers, and it is the employees who determine the success or failure of the ...
Dissertation for the Master's Degree in Business Administration, Orientation: International. Abstract The purpose of this research is the impact of service customization on the satisfaction, trust and loyalty of customers of Bank Melli branches in Langrod city. The statistical population of the research consists of all the customers of Bank Melli branches in Langrod city. Based ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract The purpose of this research is to ""investigate the role of quality culture in the establishment of knowledge management"". Quality culture, which is a subset of organizational culture, helps the continuous improvement of the organization. The quality culture at the university level is defined as a set of ...
Thesis for obtaining a master's degree in the field: business management, orientation: international business. Abstract Previously and even until the end of the 20th century, ensuring customer satisfaction and loyalty was more of a slogan. Today, many efforts are made to improve quality management tools and expand the culture of customer orientation by researchers, experts and ...
Thesis for obtaining a master's degree in the field: business management - marketing orientation. Abstract Today, information technology has influenced all the different areas of life and the business environment and has caused transformation, acceleration and facilitation of affairs. This impact on the tourism industry as one of the most employment-generating industries in the ...
Dissertation for the Master's degree ""M.A"" field of business management - marketing orientation Abstract E-commerce provides a potential field to help create simple, smooth, productive, transparent and effective relationships between commercial sectors and consumers, consumers with commercial sectors, consumers with each other and commercial sectors with each other. Therefore, ...
Academic Thesis for Master's degree (M.A.) Field: Business Management Abstract With the increasing development of technology and industrialization of countries, bank managers are trying to increase new banking services, which, being different from the services of other competitors, has a special advantage to attract customer deposits. The purpose of this research is to ...
Abstract: In recent years, information and communication technology has had the greatest impact in the economic, social and cultural fields, so that today, with the use of computers, communication networks, and the growth of a wide global network, a revolution has occurred in the field of banking and providing banking services, which is called electronic banking, since one of ...
Thesis for obtaining a master's degree in the field: business management, orientation: international. Abstract: Customs as a commercial gateway has long played a significant role in foreign trade and, as a result, in the economy of countries. Therefore, according to the key topic of the relative advantage of the ever-increasing expansion of trade, creating suitable grounds for ...
Thesis for obtaining a master's degree in the field of: business management, specialization: marketing. Abstract In recent years, the subject of brand and especially the special value of the brand has attracted the attention of researchers and practitioners in the field of marketing. The purpose of this research is to investigate the factors affecting the special value of the ...
Dissertation for Master's Degree in Information Technology Management, Information Systems, Abstract The Imam Khomeini (RA) Relief Committee, as one of the popular institutions, in drawing its basic policies, emphasizes support, cooperation and popular participation, and on this basis, it considers the attraction of popular aid as a mechanism for guiding popular participation ...
Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...
Master's Thesis of Electrical Engineering-Telecommunications Abstract Wireless mesh networks are one of the technologies of interest for creating next generation wireless networks. Because these networks can provide users with a wide coverage area and high capacity with low power consumption and low cost due to less path loss and also reducing the effect of the shadowing factor, ...
Dissertation for Master's Degree in Financial Management Abstract: Along with the advancement of technology and due to the comprehensive connection of human life with communication technologies and especially the Internet, the banking system in all countries has undergone changes and transformations in the last century. All these efforts have been aimed at reducing the cost of ...
Master's degree thesis of Master's degree: MBA ???? Abstract: In recent years, the importance of the experience of buying pleasure
Department of Industrial Management Winter 2019 Abstract: The current research is about the mutual effect of supply chain management and customer relationship management in Esfrain Steel Company. In order to answer the research questions
Thesis of Master's Degree in Business Management for the year 2010-2011 The first chapter
Thesis of master's degree in business management, international business orientation, winter 90, abstract, rapid growth under the structures of the Internet, new opportunities and methods for doing business to all the world.
The thesis for obtaining a master's degree in the field of librarianship and communication. The abstract of the present research examines and compares the information-seeking behavior of graduate students of Islamic Azad and Kurdistan University, Sasandaj branch, on the global web based on the Ellis model. The research method is a survey and the data is collected through a ...
1 Introduction Today, customers have high expectations from banks to provide various services. They demand new levels of comfort and flexibility along with the power and ease of use of financial management products and services that traditional banking is not able to provide these services at this level (Tan and Teo [1], 2000). Compared to traditional banking, electronic banking ...
Master's thesis in the field of information technology management, e-business orientation Abstract: In today's era, one of the most important human inventions that have brought about tremendous changes in the life of humanity is the emergence of the computer, followed by the Internet, which has created a virtual world and an incentive for universities to invest in the field of ...
Dissertation for the Master's Degree (M.A) in Public Administration, Financial Orientation Abstract: In this research, the identification and ranking of the factors influencing the attraction of financial resources based on the mixed marketing model in the branches of the Agricultural Bank of Central Province has been investigated. The research method used in this research was ...
Master's thesis in information technology management, comprehensive quality trend, first chapter, introduction, the emergence of the global village, which has been in existence for several decades, has brought about tremendous changes in matters related to the management and organization of organizations, which unfortunately, not only did our country not contribute to its ...
Abstract Auditors generally evaluate the quality of the internal control system in companies to determine and design the audit plan. The generally accepted principles of auditing state that evaluating the quality of the internal control system in determining the ability of the internal control system of the units in the control environment is necessary and essential before ...
Dissertation for Master's Degree (M.A.) Direction: Government Introduction Over the past few decades, the concept of intelligence has been increasingly introduced in the history and research of psychology and management as a structure that is related to multiple human behaviors in different environments. On the other hand, nowadays intelligence [1] has become the prefix of many ...
Master's Thesis of Financial Management (M.A) Abstract Today, information technology has become an important factor in the future development of the financial services industry, especially companies and small businesses. Developments in information and communication technology have significantly contributed to the growth and profitability of financial institutions around the ...
Dissertation for the Master's degree ""M.A."" Field of Geography and Tourism Planning Abstract: Although higher education systems have had aspects of globalization since their formation, this concept has gained wider dimensions in the present era, so that many experts have described the phenomenon of globalization in higher education as the internationalization of universities ...
Academic thesis for obtaining a master's degree in the field: business management, financial orientation. Abstract: Information technology, by bringing electronic commerce [1], has caused a fundamental change in the quantitative exchange of commercial information and required products and services. Among the goals that information technology pursues are cost reduction, ...
Dissertation for Master's Degree (M.A.) Direction: Human Resource Management Abstract With the expansion of the globalization phenomenon, the importance of trust in social, economic, political and organizational relations has been significantly noticed, so that most experts in various sciences have pointed out the importance of the role of trust in organizations. The purpose of ...
Thesis for obtaining a master's degree in the field: Business Management, International Business Abstract: In today's world, banking is one of the vital factors in the development of countries. In this way, customers have a special priority as the reason for existence and in the continuation of banking life. This research aims to investigate the effect of internet banking ...
Master's Thesis in Electronics Abstract Nowadays, according to the advantages of wireless sensor networks, which are simple and cheap implementation, low power consumption and high scalability, they are used in many applications. Designing sustainable wireless sensor networks is a very challenging issue. Sensors with limited energy are expected to operate automatically for a ...
Master's Thesis in Software Abstract Today, the world of communication is developing at an indescribable speed, and the Internet plays a significant role in this evolution. Mobile users want access to the Internet and wireless networks have provided this possibility. {Formatting Citation} Establishing secure communication and user security and maintaining service quality[1] at ...
Dissertation for master's degree, specialization: Power, Power, Abstract One of the important design challenges in wireless sensor networks (WSN) is to prolong the lifetime of the system (node), while achieving an acceptable quality of service for the applications. Extending the life of the node is directly related to reducing energy consumption. In WSN, each sensor node works ...
Master's Thesis in Mechatronic Engineering Introduction Recent developments in flexible manufacturing and information technology have made it possible for production systems to provide a wider range of products or services at a lower cost. In addition, the increase in competition at the global level has led to the confrontation of industries with the approach of increasing ...
Dissertation for Master's degree (M.Sc) Abstract: A sensor network consists of a large number of sensor nodes that are widely distributed in an environment and collect information from the environment. Since the nodes are powered by batteries, an important issue that is considered in sensor networks is the issue of energy consumption. One of the methods that are very common in ...
Dissertation for the Master's degree ""M.A."" Abstract E-business is a phenomenon that requires comprehensive transformation in all aspects of business activities of companies to achieve business facilitation. This, in addition to micro-developments that happen at the company level, strongly requires changes in the environment governing commercial companies and countries, which ...
The thesis for master's degree in industrial management, based on the studies conducted, Khuzestan province is important in the country due to its many centers of manufacturing and production of all kinds of industrial goods in 7 groups of metal, non-metallic mineral, chemical, cellulose, food, electricity and electronics, textile and access to raw materials as well as other ...
Dissertation for Master's degree (M.A) in the field of public administration, the trend of transformation, the first chapter, the generalities of the research, the abstract of organizational communication, has always been one of the major topics of interest in organizations. With the advent of information and communication technology, tremendous changes in this field occurred in ...
Dissertation for obtaining a master's degree in the field: business management, orientation: internal management. Brand is an important relational tool in the company's customer relationship management. Because brand credibility is defined as the believability of the product information contained in a brand, which requires consumers to perceive that the brand has the ability (in ...
Dissertation for Master's Degree in Marketing Management, Internal Orientation Abstract: The increasing progress and development of information and communication technology has created deep and extensive effects in business processes, and the Internet as the most effective electronic marketing platform with wide coverage has made it possible for companies to reach various ...
Master's thesis in the field of computer software, the use of context, as dynamic information that describes the status of users and items, and affects the decision-making process and selection of users, is necessary in order to improve the quality of the offer by the recommender systems in mobile commerce. In this research, a new multidimensional method for context-aware ...
Dissertation for Master's Degree in Computer Science (M.Sc) Software Orientation Abstract Smart phones and other mobile devices are becoming an ideal platform for continuous measurement of user activities by a large number of embedded sensors. In this way, energy consumption has become the most important challenge for mobile devices. Individual activity detection on smart phones ...
Abstract: The ever-increasing expansion of information and communication technology on one hand and competitive pressures as well as the changing expectations of customers on the other hand have made the use of information and communication technology more necessary for all industries, organizations and businesses. E-insurance as a part of e-commerce and a wave that is no less ...
Dissertation for Master's Degree (M.A.) Direction: ""Marketing"" Abstract Today, with the advancement of technology, all the concepts related to the market and consumer have undergone fundamental changes. The prevalence of computer use as one of the most effective technologies of this century, as well as the spread of the Internet and its combination with the supply and sale of ...
Chapter 1: Introduction Introduction In today's era, organizations are increasingly faced with dynamic and changing environments, so in order to survive and dynamism, they have to adapt themselves to environmental changes. In other words, considering the accelerating speed of scientific, technological, social, cultural changes and developments in the present era, successful and ...
Dissertation for Master's Degree (M.A) in Business Management-Change Management Abstract One of the factors that plays an important role in increasing productivity is information technology. One of the main reasons for using information technology in office environments is to increase the productivity of those who work in these offices. Office automation is a new idea that has ...
Dissertation for receiving a master's degree in the field of business management, orientation: Marketing Abstract Electronic banking is one of the main strategies of all banks in the world due to its countless advantages. Today, banking cannot be imagined without the use of electronic banking. Marketing is also one of the tools that can increase the growth of the bank's income. ...
Dissertation for Master's Degree (M.A) in Internal Business Management Abstract Today, the use of information technology in service industries has grown a lot, the most obvious example of which is the banking industry. By using this technology, banks invent products that can provide diverse services to their customers with less manpower. The banking network of our country, ...
Dissertation for obtaining the master's degree ""M.A"" Field: Business Management Orientation: Domestic Abstract: Today, mobile banking enables customers to carry out their financial activities in a virtual environment. The research results show that the unique feature of mobile banking, such as usefulness, convenience, and high speed, has caused customers to show their desire ...
Dissertation for the master's degree in the field of executive management, marketing orientation. The abstract of this research deals with ""investigating the impact of price flexibility on the buying behavior of online customers"". The present research is practical in terms of purpose and the research method is descriptive and survey type. It asks for people's views and ...
Dissertation for obtaining a master's degree in the field of public administration, orientation: transformation and improvement in the organization. Abstract: The purpose of this research was to determine the factors affecting the satisfaction of telecommuting among the employees of the National Library and Records Organization of Iran. The statistical community consists of all ...
Industrial Management Doctoral Dissertation, Production and Operations, Abstract: The global automobile industry has grown a lot in recent decades compared to other industries. Every day, the intensity of competition in this industry increases to gain global market share. Iran's automobile industry has also taken effective steps to gain global market share through exports. In ...
Dissertation for receiving a master's degree in business management, specialization: marketing. The present research has investigated the effect of the country of brand creation on brand equity: a case study of the elevator industry. The type of descriptive research is survey type. The statistical population of the research was employers, engineers, consultants and other ...
Dissertation for Master's degree (M.Sc) Major: Electronics Abstract: A sensor network consists of a large number of sensor nodes that are widely distributed in an environment and collect information from the environment. Since the nodes are powered by batteries, an important issue that is considered in sensor networks is energy consumption. One of the methods that are very ...
Dissertation for Master's Degree Abstract Today, preventing losses caused by blackouts and undistributed energy is very important. Therefore, one of the most important issues in the operation of the distribution network is the renewal of the load, which has a great impact on the constant service to the subscribers. When a part of the network is cut off due to an error or ...
The thesis of the Master's course in manufacturing and production, the abstract of this research, with an emphasis on the Traceable Resource Unit (TRU), information management and information exchange technology from livestock farming to the consumer's table, examines the concept of electronic traceability of food throughout the supply chain. To fulfill this responsibility, UML ...
Dissertation for receiving a master's degree major: Accounting Abstract: Accounting is an information system and managers must obtain appropriate and quality information from all formal and informal channels in order to make better decisions. Therefore, considering the potential capabilities of accounting information systems and ready-made software packages as computerized ...
Dissertation for Master's Degree in Educational Planning Summer 2019 Abstract: This research aims to investigate the quality of services of educational complexes in districts 1 and 2 of A
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time