Download more than 100 examples of thesis, proposal and project topics about dimensions of service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Dissertation for receiving a master's degree in the field of executive management with a focus on marketing. Abstract The purpose of this research is to investigate the relative importance of the dimensions of service encounter quality and service quality in the satisfaction of Mellat Bank customers in Meshginshahr city using the descriptive-correlational research method. For ...
The first chapter of the general research 1-1- Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect countries that have a single-product economy (such as oil) the most. In today's world, oil has lost its role as black gold. The current ...
Master's Thesis - Allameh Tabatabayi University Summer 2018 Abstract The purpose of this research is to evaluate the quality of services provided from the perspective of customers of 4 and 5 star hotels in Isfahan province. Based on the Seroqual model
Dissertation for Master's Degree in Psychology Abstract: The present research was conducted with the aim of evaluating the quality of services in the secondary schools of Garmsar city. This research is applied and descriptive (survey). The number of the statistical population is 2029 people, of which 322 people were randomly selected as a sample and examined. To collect ...
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...
Measuring the components of service quality provided to customers by two stores, Citizen and Hyperstar, and comparing them. Abstract: In the highly competitive market of the service industry, the services provided by different service organizations are very similar, and the lack of differentiation with competitors will cause customers to tend to them, creating a tool for ...
Dissertation for Master's Degree (M.A.) Dissertation Abstract (including summary, objectives, implementation methods and results): This research was conducted with the aim of evaluating the quality of services provided in Kend and Kav Machine from the customers' point of view. For this purpose, a standard questionnaire containing 22 questions was used to collect the required ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's Degree in Management Abstract Today, companies and organizations operate in the era of customer-oriented economy, in which the customer is the real ruler of the market, and this approach is the result of excess production capacity. Therefore, companies should learn how to focus on the quality of the introductory service, which is actually the first ...
Academic thesis for obtaining a master's degree in the field of: business management, international business orientation. The abstract of the insurance industry is one of the growing industries in the current society of the world and Iran. Due to the increase in the number of different companies and its nature; Increasing competition in the market requires conducting various ...
Dissertation for Master's Degree in Business Administration (M.A) Major: Marketing Abstract Following new ideas and researches in management, social intelligence has gained great importance in the country. In recent years, several researches have been conducted in this regard, which shows the interest of organizations in this matter. Service quality is one of the classic topics ...
Dissertation for Master's Degree (M.A.) Direction: Public Administration Abstract Online banking has caused a widespread revolution in the entire communication system of the world, and like any other new technology, it has specific costs and issues such as system security and the possibility of unforeseen problems. On the other hand, there is a growing segment of customers who ...
Dissertation for Master's degree (M.A.) Field: Public Administration Abstract Quality of work life as a goal that improves organizational performance by creating more challenging and effective jobs and work environment for people in all organizations. The main purpose of this research is to investigate the effect of dimensions of quality of work life on the job satisfaction of ...
Master's degree thesis of Trend School of Management and Business Administration: Marketing Management - Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect most of all countries that have a single product economy (such as oil). In ...
Dissertation for obtaining a master's degree in the field of business management, financial orientation. Abstract: The main purpose of this research is to investigate the relationship between each of Garvin's comprehensive quality management principles on the financial performance of companies admitted to the Tehran Stock Exchange. This research is a descriptive survey research. ...
Dissertation for obtaining a master's degree in business management, orientation: internal, abstract: the topic of service quality in today's world has a special place in customer marketing. But this issue is doubly important in relation to patients. Because following the correct tips and principles of providing services to patients can play a significant role in the physical ...
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Field: Executive Management Abstract Today, internal marketing has become an important issue for service marketing and service quality in organizations. Organizations try to provide good service quality and better satisfaction to their external customers through external marketing concepts and approaches. One of the important features of services is the direct interaction of ...
Dissertation to receive a Master's degree (M.Sc) domestic orientation research abstract: Today, most organizations have realized that improving the quality of goods and services is a necessary and necessary condition for survival and presence in the market and global competition. ""ISO"" includes requirements for establishing, establishing, implementing and maintaining the ...
Dissertation for Master's Degree in Physical Education and Sports Science, Sports Management, Abstract The purpose of this study was to investigate the role of service quality in predicting the behavioral decisions of the spectators of the Premier Basketball League. The research method of the current research is descriptive of the correlation type and according to the purpose of ...
Master's Sports Management Abstract: The purpose of this research was to identify the gap in the quality of services provided and expected in the General Directorate of Sports and Youth of Kohgiluyeh Vivir Ahmad province. This research is a descriptive-survey type of study. The statistical population of this research was the referrals of Sports and Youth Department of Kohgiluyeh ...
Abstract: Introduction: Providing quality services is one of the main functions of the health system. Customer satisfaction is at the heart of every organization and is considered as the ultimate goal of every organizational strategy. Patient satisfaction is a concept that has become very important in medical care today and plays an important role in the health care process. ...
Master's Thesis Field: M.A. Orientation: Strategic Academic Year: 2013 - 1392 Abstract of this research in order to investigate the effect of spiritual intelligence on the quality of nursing care in Derm teaching hospitals.
Master's thesis in the field of executive management Mehr 2013 Abstract: The issue of corporate social responsibility in the modern economy and in management issues is one of the most prominent issues in the past 20 years.
Thesis for receiving a master's degree in the field of educational management in the field of educational sciences. Abstract: The problem of many companies and educational centers today is the problem of human resources and the lack of proper efficiency of these forces in organizations. This research has been prepared for all industries, companies, organizations and educational ...
Dissertation for Master's degree (M.A.) orientation: industrial and organizational evaluation of the effect of the quality of work life and organizational citizenship behavior on the organizational effectiveness of the employees of the Fars Medical Emergency Management Center. The statistical population of this research is made up of all the employees of Fars Medical Accident ...
The abstract of the current research was conducted with the aim of knowing the role of the internal factors of the newsroom on the quantity and quality of television news. In this research, which was conducted through a survey method by distributing a questionnaire among a statistical sample of the employees of the Central News Unit of the Islamic Republic of Iran; The ...
Dissertation for Master's degree (M.A.) Abstract Due to the great attention paid to the dimensions of environmental sustainability and quality of life and healthy communities in recent years, the debate and examination of the qualitative dimensions of urban residential environments has become extremely hot and the quality of the urban environment has become one of the new ...
Department of Business Management Thesis for receiving a master's degree (M.A.) orientation: transformation, the challenges faced by organizations due to environmental changes, have created the need to establish new behaviors, especially readiness for change, and the components of the learning organization are a response to this need. The purpose of this study is to examine the ...
Dissertation for Master's Degree in Geography and Urban Planning, Department of Geography Abstract: Cities are complex and dynamic systems that have undergone physical, social, economic, etc. changes over time. In order to achieve urban development, achieving social welfare and improving the quality of life is one of the inalienable rights of every individual and society; thus, ...
Master's thesis in the field of philosophy of education Abstract Study of professional ethics from the point of view of secondary school counselors The purpose of this research is to investigate the study of professional ethics from the point of view of secondary school counselors. This research was conducted in a qualitative paradigm using the dominant-less dominant model. In ...
Master's Thesis of Industrial Management (M.A) Abstract: The purpose of this research is to evaluate the performance of on-the-job training (OJT) on the quality of passenger cars in Pars Khodro's paint shop based on the achieve model. The research method is survey. To collect data, the library-field method was used in the form of a questionnaire. The tool for collecting this ...
Dissertation for receiving Master's degree (M.A) in the field of business management, financial orientation. Abstract: The current research seeks to examine the pathology of the internal and external factors of the urban service outsourcing system using the SWOT model. This research is applied in terms of purpose and descriptive-survey in terms of research method. The ...
Dissertation for Master of Social Sciences (M.A) Degree: Researcher Abstract Professional values ??are the basis of employees' performance, which guide employees' interactions with citizens, colleagues, other professionals, and the general public, and provide a framework for commitment to the welfare of citizens and guidance for ethical behavior in the provision of humanitarian ...
Dissertation for Master's degree (MS.C) specialization: Human Resource Management Abstract By referring to different organizations and taking a deep and expert look at the communication process in these organizations, this issue becomes clear to every observer, that one of the important problems that is always felt in organizations and that the employees of organizations ...
To receive a master's degree in geography and urban planning. Abstract: The extent of how urban services are distributed can play an effective role in the spatial displacement of population and population changes in urban areas, and since one of the criteria of sustainable urban development is paying attention to the balanced distribution of population. Therefore, urban services ...
Dissertation for Master's degree (M.A) field: industrial management, production orientation. Abstract: In the age of knowledge, not using the benefits of knowledge can have negative effects on the performance and innovation of today's organizations. The main goal of this research is to investigate the impact of knowledge management strategies on product quality in ...
Dissertation for obtaining a master's degree in the field: Geography, Rural Planning, Abstract: Without a doubt, education is one of the foundations that, by fulfilling its main functions, can be one of the main stakeholders of change and transformation in the direction of development. The purpose of this research is to evaluate educational services according to the population, ...
Master's Degree Industrial Management Dissertation Abstract In recent years, a lot of attention has been paid to the concepts and meanings of quality. The main focus of organizations and companies' thinking has been to improve quality in order to survive in the competitive world. But the issue that has not been specifically measured in relation to quality and its amount in ...
Master's Thesis Field: Public Administration Major: Human Resources Abstract The purpose of this research is to investigate the effect of in-service training and its dimensions on the level of job satisfaction of nurses in public hospitals in Rasht city. The independent variable of this research is in-service training. In this research, Latif's 2012 four-dimensional model ...
Master's Thesis in Public Administration Major: Human Resources Abstract: This research was conducted with the aim of investigating and analyzing the relationship between the dimensions of spiritual leadership and job satisfaction of the employees of Parsian Bank branches in Tehran province. The target statistical population in this research was the employees of Parsian Bank ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for receiving the master's degree ""M.A."" Orientation: urban planning Abstract One of the criteria of sustainable urban development is paying attention to the balanced distribution of the population and the amount and manner of distribution of urban services, which can play an effective role in the displacement of population space and demographic changes in urban ...
Dissertation for receiving a master's degree in the field of business management, specialization: insurance. Abstract: The main purpose of this research was to measure the relationship between the nature of the job (the main independent variable) and the level of creativity (the dependent variable) of insurance employees in Gilan province. The research questions were raised and ...
Master's Thesis - Industrial Management, Financial Orientation Abstract: The purpose of this research is to investigate the effect of market competition on the profit fluctuations of food industry companies that are members of the Tehran Stock Exchange. In this research, which is practical in terms of its purpose and semi-experimental research in terms of its method; After an ...
Dissertation for Master's Degree in Geography and Urban Planning (M.A.) Summary of quality of life as a concept to show the level of satisfaction of a person with life and in other words a measure to determine the satisfaction and dissatisfaction of individuals and groups from different aspects of life. The quality of urban life is one of the most important areas of urban ...
Dissertation for Master's Degree in Geography and Urban Planning Abstract: The quality of urban life is one of the most important areas of urban studies in different countries. This is important because of the increasing importance of quality of life studies in monitoring public policies and its role as an efficient tool in urban management and planning. Urban areas are the main ...
Dissertation for Master's Degree (M.A.) Public Administration (Human Resource Management) Abstract: In this research, the relationship between organizational learning components and human resource productivity was investigated. The statistical population of this research is all senior, middle and executive managers of Mahalat city. The number of main managers is 15 people, the ...
Dissertation for Master's Degree (M.A.) Direction: ""Transformation"" Abstract In the hyper-competitive era, organizations face an environment that is characterized by increasing complexity, globalization and dynamism. Therefore, organizations are facing new challenges for their continuity and establishment, and overcoming these challenges requires more attention to the ...
Thesis for obtaining a master's degree in the field of: business management, specialization: marketing. Abstract In recent years, the subject of brand and especially the special value of the brand has attracted the attention of researchers and practitioners in the field of marketing. The purpose of this research is to investigate the factors affecting the special value of the ...
Dissertation for the degree of ""M.A."" Executive Management (Strategic) Abstract The general purpose of the research was to investigate the impact of comprehensive quality management on customer satisfaction in the telecommunications company of Hormozgan province. The descriptive research method is survey type. The statistical population of this research included all the ...
Dissertation for Master's Degree in Information Technology Management, Information Systems, Abstract The Imam Khomeini (RA) Relief Committee, as one of the popular institutions, in drawing its basic policies, emphasizes support, cooperation and popular participation, and on this basis, it considers the attraction of popular aid as a mechanism for guiding popular participation ...
Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...
Representation of Mazandaran (North) Field: Industrial Engineering - System and Efficiency Management to obtain a master's degree Abstract: Developing countries must choose the appropriate model and strategy in order to achieve economic development. The experiences of developed and newly industrialized countries show that in order to achieve economic development, it is necessary ...
Dissertation for obtaining a master's degree in the field of health and medical services management abstract background and purpose: the aging of the population is one of the most important social changes. Old age is associated with many costs, one of the most important of which is in the healthcare sector. The main goal of health organizations in providing services to the ...
Special Care Nursing Master's Thesis Abstract Introduction and Objective: Hemodialysis leads to a change in a person's lifestyle and health status, which endangers not only physical health but also other aspects of health that all these factors affect the patient's quality of life, therefore, the present study was conducted with the aim of determining the effect of ...
Social work, master's thesis, abstract: Paying attention to students' health, especially their psychosocial health, has a special place. Entering the university is considered a very sensitive phase in the life of efficient and active young forces in any country and is often associated with many changes in their social and human relations. Along with this change, it should also ...
Dissertation for Master's Degree in Nursing Education (Internal-Surgical Orientation) Gadama: Professional socialization is a process during which people acquire values, norms, behaviors and social skills related to a profession and internalize a sense of identity towards a specialized field. This process begins with entering the nursing education program and continues with the ...
Introduction: Human power is considered as the most important development factor in any organization. In the healthcare system, it is also a service provider and has an important contribution to the health of society. The quality of service delivery requires maintaining and improving the health of service providers. On the other hand, one of the aspects affecting health is a ...
Department of Industrial Management Winter 2019 Abstract: The current research is about the mutual effect of supply chain management and customer relationship management in Esfrain Steel Company. In order to answer the research questions
Master's Thesis in Educational Management (M.A.) Academic Year 2012-1393 Abstract The subject of the current research is to examine the relationship between the organizational excellence model (EFQM) and the performance of education
Abstract Today, word of mouth advertising as One of the common tools of marketing and advertising has gained great importance among marketers, so that studies show that advertising
Field: Executive Management Fall 2019 Abstract: The purpose of this research is to investigate the relationship between organizational justice and job performance of employees of Ardabil gas company. Organizational justice, the role of fairness and especially the perception of fairness in the environment
Dissertation for receiving the master's degree (M.A.) orientation ""transformation"" Fall 1993 Thesis abstract (including summary, objectives, implementation methods and results obtained): The purpose of the current research is to investigate the relationship between
Thesis for receiving the M.A. degree. State management of summer financial trend 2011 Abstract Today, almost all those who are in favor of development and reforms everywhere
Dissertation for receiving the master's degree (M.A) in public financial management summer 2013 abstract The purpose of the current research is to determine the relationship between empowerment factors and the organizational commitment of SA employees
Dissertation of Master's Degree in Economic Sciences October 1392 abstract In economic literature, population, both in terms of level and size and in terms of its growth rate, is one of the most important variables.
Master's degree thesis Industrial Engineering - Social Economic Systems August 1391 Abstract of the project scheduling problem with limited resources is one of the most famous problems raised in research topics in general
Thesis for obtaining a master's degree in accounting. Abstract: Auditing institutions have important theoretical and empirical concepts for determining audit fees. They use various factors for the pricing of auditing services, and many researches have been done in relation to the identification and evaluation of these factors. The factors considered in most studies include risk ...
Dissertation of Master's Course in Auditing Abstract: The pressures caused by conflicts of interest, busy working periods and the like make auditing a stressful job; Such tensions affect many aspects of auditors' lives and activities; A person's physical and mental health is threatened, his personal and family life is affected, his social relations are weakened in the workplace ...
Master's thesis in the field of demography, abstract of the study of the relationship between women's independence and fertility behavior (case study: women aged 15-49 in Shiraz city) Despite the different conditions under which many women live around the world, population growth rates have decreased significantly over the past 30 years. Reproduction is a key factor in women's ...
Master's thesis in the field of rural development, the causes of the underdevelopment of rural areas: the case study of Margun district in Boyar Ahmad city, abstract is the goal of development, growth and all-round excellence of human societies. Therefore, in the development planning process, recognition and understanding of the conditions and requirements of human societies and ...
Dissertation for Master's Degree in Geography and Rural Planning Abstract Rural spaces are part of human societies and sustainable and integrated national development is aimed at sustainable development at the regional, urban and rural levels. In this regard, the second, third, and fourth economic, social, and cultural development plans have made rural development one of its ...
Abstract: Evaluating employees' performance is one of the most effective tools for measuring efficiency and making decisions about their careers. Recruitment and training, retention, relocation, encouragement and punishment, retrenchment and other issues related to employees are all related to the performance evaluation system. The purpose of this research is to provide a ...
Dissertation for Master's Degree in Educational Management Abstract: The purpose of this research was to investigate the relationship between spiritual intelligence and work motivation of teachers in secondary public schools of Kamiyaran city. The research method is descriptive and correlational. The statistical population includes all teachers in the number of 203 people, and ...
Master's thesis in the field of educational sciences, orientation, abstract, the purpose of this research was to examine the relationship between the use of information technology and the expansion of equal educational opportunities in Mazandaran province, which was carried out in a survey way. The statistical population consisted of all the employees of the education ...
Master's Thesis in Sociology Abstract: The purpose of the research: The present research has been investigated with the aim of knowing the relationship between social influencing factors on the economic participation of working women in cultural institutions. In this research, the influential components of social factors have been discussed. Then, the relationship of each ...