Download more than 100 examples of thesis, proposal and project topics about communication with the customer in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Dissertation for Master's Degree (M.A.) Orientation: International Abstract: The purpose of this research is to investigate the effect of CRM on the quality of customer communication. The method used in the current research is review (documentary-library) and survey, which is the most common method in quantitative research. In this research, in order to collect the desired data ...
Department of Industrial Management Winter 2019 Abstract: The current research is about the mutual effect of supply chain management and customer relationship management in Esfrain Steel Company. In order to answer the research questions
Thesis of the master's degree in the educational field: MBA 2013 Farsi Abstract Many business managers consider marketing to mean sales or advertising, while the concept of market
Thesis of Master's Degree in Business Management, Marketing Orientation, Summer 2013 Abstract With the emergence of phenomena such as e-commerce and e-business, the methods used in the field of increasing
Master's Degree in Architectural Engineering (M. A) June 2013 Abstract: This article is taken from a research that aims to identify the factors affecting the communication of spaces.
Thesis of master's degree in business management, international business orientation, winter 90, abstract, rapid growth under the structures of the Internet, new opportunities and methods for doing business to all the world.
Dissertation for obtaining a master's degree in public management Human Resources Winter 2013 The aim of this research is to investigate the relationship between the quality of work life and customer relationship management in
Thesis of master's degree in the field of education and improvement of human resources) Winter 2013 Abstract Work and man are two main and inseparable components of life, which should be planned in a way that fits each other. Time
Master's Thesis of Business Administration, Insurance Management, Abstract The success of an organization is determined only by the set of clear goals that the organization sets for itself. For many service organizations, profit is an important goal and can be a combination of short-term financial results (increased resources or cash flow) and increased brand equity. Factors ...
Academic thesis for obtaining a master's degree in the field: business management, specialization: marketing. Abstract: The competition between banks and the complexity of the marketing system of banking services have created a situation that if the competitive arena and smart solutions are not paid attention to, sometimes the banks fail in their goals and are gradually removed ...
Thesis for obtaining a master's degree in the field: business management, marketing trend, factors affecting the loyalty of GSM customers in West Mazandaran. Abstract: The secret of staying in today's business world is to have satisfied customers who not only buy from the company's services again and again, but also minimize the cost of attracting new customers by introducing ...
Thesis for obtaining a master's degree in business management, domestic business orientation. Abstract Nowadays, internet banking, using web and internet technology, enables customers to carry out their financial activities in a virtual environment. The research conducted on the acceptance of internet banking by customers enhances the understanding of customer's opinions about ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for Master's Degree in Public Administration ""M.A"" Direction: Finance Abstract It is believed that customer relationship management (CRM) can be very useful in empowering organizations to realize customer focus and therefore it is on the agenda of many organizations. Although many studies have been conducted on the category of customer relationship management, ...
Dissertation for Master's Degree in ""MA"" field: Business Management, Major: Marketing\Abstract The amazing development of information technology and its expansion to the financial and banking markets of the world, in addition to facilitating the affairs of bank customers, has revolutionized and changed the current banking methods. The speed of development of the IT industry ...
Dissertation for Master's Degree (M.A.) Major: Public Administration (Human Resources) Dissertation Abstract (including summary, objectives, implementation methods and results obtained): Today's challenging world is based on organizations having competent and capable people. In addition to new technologies, the main source of competitive advantage of organizations is having ...
Thesis for obtaining a master's degree in the field: business management, orientation: financial management. Abstract In today's world, due to the increasing speed of science and knowledge, organizations are forced to use communication technology to adapt to the changing environmental conditions, and in this direction, they must invest. With the entry of a telecommunication ...
Dissertation for obtaining a master's degree in the field of business management, domestic business. Abstract The purpose of this research is to investigate the relationship between marketing tactics related to the quality of relationships and the relationship between the quality of relationships and the loyalty of customers of hotels in East Gilan. A sample size of 196 people ...
Master's Degree Thesis Abstract This thesis is a research on the recognition of surrealism, not as an artistic style, but in terms of philosophical and artistic thought and perspective and the entry of this thought into the field of photography and its surrealistic application in contemporary graphics. For this reason, a major part of the treatise is dedicated to examining and ...
Thesis for obtaining a master's degree in the field: business management, internal orientation. Dissertation abstract: Due to the competitiveness of the banking industry in today's era, banks must be able to have a long-term and stable relationship with their customers in order to stand out from their competitors. For this purpose, banks must identify the expectations of ...
Thesis for obtaining a master's degree in the field of business management. International Marketing Trend Abstract The success of all organizations and institutions, whether manufacturing or service, for-profit or non-profit, governmental or non-governmental, is influenced by several factors, one of the most important of which is customer satisfaction in order to achieve ...
Dissertation for Master's Degree in Information Technology Management, Advanced Information Systems, Abstract Air transportation is one of the most important types of transportation in today's life. Considering the considerable importance of the customer as a source of revenue for airports and as a result the increasing importance of effective customer relationship management, ...
Dissertation to receive a master's degree in business management - trend of transformation Abstract Despite the many investments made in the field of using information technologies in the field of banking, reports indicate that some users do not use it despite having access to electronic payment technologies and systems. Meanwhile, the trust and security perceived by customers ...
Dissertation for Master's Degree (M.A) Chapter 1 Introduction: In today's world, which has made it possible to mass produce goods and services to increase supply compared to demand, producers have no choice but to satisfy customers, and it is no longer possible to define the scope of the market and supply with the limited tools of the past. Experience has shown that ...
Thesis for obtaining a master's degree in the field of: business management, specialization: marketing. Abstract In recent years, the subject of brand and especially the special value of the brand has attracted the attention of researchers and practitioners in the field of marketing. The purpose of this research is to investigate the factors affecting the special value of the ...
Abstract Today, the business world is based on ""customer satisfaction"" in such a way that expanding services and even providing them without considering this principle is not only difficult, but also impossible. The intensity of competition in the markets and the understanding of the importance of keeping customers has made banks gradually take steps towards maintaining ...
Dissertation for obtaining the master's degree ""M.A"" Field: Business Management Orientation: Domestic Abstract: Today, mobile banking enables customers to carry out their financial activities in a virtual environment. The research results show that the unique feature of mobile banking, such as usefulness, convenience, and high speed, has caused customers to show their desire ...
Dissertation for the master's degree in the field of executive management, marketing orientation. The abstract of this research deals with ""investigating the impact of price flexibility on the buying behavior of online customers"". The present research is practical in terms of purpose and the research method is descriptive and survey type. It asks for people's views and ...
Academic Thesis for Master's degree (M.A) Field: Business Management-Insurance Management Abstract The increase in competition, the dynamism and complexity of the environment, the growth of customer expectations and the emergence of new innovations in the country's service industry have created many changes in the attitude of organizations towards the customer and made them ...
Master's Thesis of MBA, Marketing Orientation Considering the environment of global competition and the changes and transformations that occur rapidly in today's world, organizations must take measures to keep their customers and provide the conditions to make the organizational performance more effective. Maintaining and strengthening customer loyalty in line with a company's ...
Field of study: executive management, orientation: marketing, introduction, with the expansion of information technology, all aspects of human life have undergone a fundamental transformation, so that the current world has undergone a complete transformation, perhaps it can be said that the current industrial world has no choice but to choose this transformation, and stagnation ...
Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...
Dissertation for Master's Degree (M.A) in Public Administration, Transformation Management, Abstract: In the present research, under the title of studying the relationship between the use of ICT and the empowerment of employees from the point of view of all the personnel of the headquarters working in the central organization of the Islamic Azad University, the objectives of the ...
Dissertation for Master of Electrical Engineering (M.A.) Direction: Power Abstract Reliability assessment in power networks is essential. With the discussion of smart grids in traditional power systems, a lot of attention has been paid to the use of renewable resources, electric cars that can be connected to the grid, and also other types of energy sources such as CHPs[1]. On ...
Dissertation for Master's Degree in Mechatronics Abstract Today, the use of inter-vehicle communication as one of the technologies to increase the safety and comfort of travel in the field of transportation and many car manufacturing companies is being considered. A type of waste of time and energy that includes a major part of street traffic is the problem of car parking. The ...
Master's thesis in the field of public administration, human resources orientation. Management is the most important factor in the life, growth and development or death of organizations, and it is undoubtedly the duty of managers to guide the process of moving from the current situation to the desired situation according to the organizational goals. In management, it is ...
Dissertation for Master's Degree in Executive Management, Marketing and Export Orientation Abstract: Efficient management of customer relations is an important challenge in business competition. Organizations need information about who their customers are, what their expectations and needs are, and how to meet their needs. This research investigates the relationship between ...
Dissertation for Master's Degree (M.A.) Field: Business Management Abstract Customer relationship management is one of the achievements of the information and knowledge age, and due to its characteristics, today organizations are seriously seeking to benefit from its results. The present research has been conducted with the aim of investigating the factors influencing the ...
Dissertation for M.Sc. major: agricultural economics, investigating the effect of service quality on customer satisfaction in Iran's Qarz al-Hasneh Mehr Bank (Shiraz and Maroodasht branches). Since banks operate in an environment with undifferentiated products, service quality is recognized as the first weapon of competition. The present study aims to measure the quality of ...
Master's degree thesis of Master's degree: MBA ???? Abstract: In recent years, the importance of the experience of buying pleasure
Abstract Today, word of mouth advertising as One of the common tools of marketing and advertising has gained great importance among marketers, so that studies show that advertising
Thesis of Master's Degree in Business Management for the year 2010-2011 The first chapter
Dissertation of master's degree in the field: MBA management with marketing orientation Fall 2011 Persian Abstract: This research seeks to extract a model for selecting brand development strategies. In this research, S
Thesis for receiving the degree of master's degree (M.A.) orientation: ""domestic trade"" winter 2011, the first chapter of the general research Introduction: the word risk in the word means risk and hazard, but in the definition
Dissertation for M.A. Major: Accounting Abstract: In Iran, the role of money markets (banks) in financing various economic sectors is much stronger and bolder than the capital markets (stock exchange). In the law of banking operations without usury, the provision and allocation of monetary resources is declared as a part of the main task of the banking system.
Presented to receive a master's degree in accounting. Abstract: Emotions play an important role in organization management, emotional intelligence is a skill that improves people's performance in the fields of leadership, teamwork, communication with customers, and decision-making. The purpose of this study is to investigate the relationship between the teaching of accounting ...
Dissertation for Master's Degree (M.A) in Public Administration - Finance Major Abstract Considering that the world is becoming more and more interconnected and organizations are becoming more and more multinational and culturally diverse, it is vital and necessary that people have the knowledge and skills to effectively face the challenges and requirements of a global society. ...
Dissertation for Master's Degree in Economic Sciences March 2013 Abstract The role and importance of concepts such as " innovation"" and "creativity" in formation
Master's Thesis of Geography and Rural Planning Abstract In the past, tourism and tourism were special for nobles and elites and due to economic and technical bottlenecks and..... It did not play a significant role in the social, economic, and environmental aspects of human life. But in sync with the events and profound social and economic developments in the life of societies ...
Master's thesis in the field of tourism management, tourism development planning trend. Abstract In this research, using Hedman and Kaling's conceptual model of e-business, it aims to provide an ontology for the e-business model in the tourism industry. Based on this, in this thesis, the components of the tourism business model are first explained based on the seven components ...
Dissertation for receiving Master's degree (M.A) in the field of business management, financial orientation. Abstract: The current research seeks to examine the pathology of the internal and external factors of the urban service outsourcing system using the SWOT model. This research is applied in terms of purpose and descriptive-survey in terms of research method. The ...
Dissertation for Master's Degree (.MA) in Public Administration, Financial Orientation Chapter 1: Research Overview 1-1 Introduction In the field of dynamic financing, continuous performance improvement is a vital issue for most banks in order to strengthen competition. Monitoring and improving post-funding performance has increased the complexity of the task. A complex ...
Department of Business Management - Evolution of Master's Thesis The abstract of the study of companies indicates that, due to the many changes in the business environment, successful companies, in addition to working better than their competitors, are also more adaptable to their environmental changes and have the necessary planning in facing the changing environment. In such a ...
Master's thesis in the field of management, business management, financial management, abstract of the present research has evaluated the acceptance of internet banking by customers using Davis's technology acceptance model. The research method used is descriptive and correlational research. The target statistical population is those who have accounts in Parsian Bank branches in ...
Dissertation for Master's Degree (M.A) in Business Administration, Orientation: ""Transformation Management"" Abstract: Currently, the success of organizations directly depends on the effective use of human resources. In contemporary attitudes to organizations, human beings play a pivotal role in organizational transformation, and great organizational transformations originate ...
Dissertation for Master's degree (M.A.) Direction: International Business Abstract of the thesis (including summary, objectives, implementation methods and results obtained): With the increase in global competition, organizations have become more competitive, and more reliance on the knowledge of employees for innovation, motivation and commitment has become important. Having ...
Dissertation for Master's Degree (M.A) in Information Systems Management Abstract Today, insurance companies play an important role in the distribution of financial resources. Meanwhile, insurance companies try to make the most of information systems in order to gain a competitive advantage. The main goal of this research is to determine the impact of information systems ...
Dissertation for Master's Degree in Public Administration, Financial Orientation Abstract The main purpose of this research was to investigate the factors affecting resource allocation according to importance and priority in Refah Bank branches (Isfahan city). For this purpose, the effective factors have been divided into five general categories including: service factors, ...
Dissertation for Master's Degree Abstract: One of the most important issues in Iran's insurance companies has always been to improve and improve performance and increase productivity in employees and organizations. One of the ways to increase the productivity and effectiveness of Iranian insurance companies in this situation is to produce, share and transfer knowledge among ...
Dissertation for Master's degree (M.A) 1-1- Introduction For many years, the categories called intellectual capital [1] have become very important in the opinion of managers and technical owners. We know that the assets [2] in the organization are divided into two parts, visible and invisible assets, including visible assets can be known as working capital or the bank account of ...
An academic thesis for obtaining a master's degree (M.A.) in the field: business management. Abstract After the start of private banks and the expansion of competition between banks and public and private financial institutions for attracting resources from the money market as well as attracting and retaining customers, it has expanded.
Master's Degree Industrial Management Dissertation Abstract In recent years, a lot of attention has been paid to the concepts and meanings of quality. The main focus of organizations and companies' thinking has been to improve quality in order to survive in the competitive world. But the issue that has not been specifically measured in relation to quality and its amount in ...
Dissertation for Master's Degree in Executive Management Abstract: Introduction: Hospital information system is one of the effective factors in the knowledge management of healthcare and medical organizations, this research was conducted with the aim of determining the impact of the use of hospital information system on the knowledge management of managers in teaching-treatment ...
(Dissertation for Master of Business Administration (International Marketing) Abstract In the crowded market where we see the activity of many mobile phone brands, on the one hand, we are facing a decrease in the purchase of such phones due to the economic recession and the decrease in people's purchasing power, and on the other hand, we are witnessing the great efforts of these ...
Academic thesis for obtaining a master's degree in the field: business management, orientation: transformation, re-engineering and organizational architecture are comprehensive plans for the current and future description of the structure and behavior of processes, information systems, personnel and organizational units, and in fact, they seek to align them with the goals and ...
Dissertation for Master's Degree ""MA"" Field: Business Management Major: Marketing Abstract This research was conducted with the aim of identifying factors affecting tourism marketing in Shiraz city in 2013. The research method was applied in terms of purpose and descriptive survey in terms of data collection method. The statistical population of the research consisted of ...
Evaluating the readiness to use an enterprise solution (ERP) based on critical success factors (case study: Iran Khodro Diesel Company) Abstract The enterprise resource planning system is a software package with a wide application that integrates all the functions of the organization in a single system. In order to successfully implement an ERP[i] project in the organization, it ...
Dissertation for obtaining a master's degree in electrical engineering, electronics, abstract. The many advantages of on-site calibration compared to calibration in the calibration center have led to the formation of mobile calibration teams in all companies that work in the field of calibration. Therefore, in recent years, the design of standards and equipment suitable for ...
Academic Dissertation for Master's Degree Field: Business Management Major: Marketing Abstract Today, companies are increasingly under new attacks from disgruntled customers, grumpy employees, and in short, anyone who is equipped with a personal computer and a motive to destroy the company's reputation and reputation. And due to the special features of the brand in the service ...
Dissertation for Master's Degree in Tourism Management (M.A.) Major: Planning and Development Abstract: Introduction: The increasing growth and expansion of information and communication technology in today's era has caused various economic and industrial sectors to be affected by it. The tourism industry as a dynamic and growing industry has been able to gain a favorable ...
Dissertation for Master's Degree in Information Technology Management Abstract Today, in most organizations, especially those that are not customer-oriented, and especially in government bodies that have employees who have more idle time, a phenomenon called cyberlofig is spreading. Employees who appear to be sitting at their desks and are busy working with computers are ...
Dissertation for receiving a master's degree in the field of business management, specialization: insurance. Abstract: The main purpose of this research was to measure the relationship between the nature of the job (the main independent variable) and the level of creativity (the dependent variable) of insurance employees in Gilan province. The research questions were raised and ...
Dissertation to receive a master's thesis on the impact of organizational resource planning system on supply chain performance in Iran Khodro Company 1-1) Introduction In today's era, the global competition, customer demand for high quality, increased variety of products and fast service, has increased pressures on organizations that did not exist before. As a result, ...
The thesis for receiving a master's degree in business management (international marketing orientation) is a research abstract of the electronic market of an inter-organizational information system that allows buyers and sellers participating in some markets, independent of third parties, to provide information and suggestions about prices and products. The use of this new ...
Dissertation for Master's Degree in Business Administration Abstract Effective advertising is one of the elements of the growth and development process in the banking system and has a direct relationship with the economic prosperity of the banking system. Evaluating the effectiveness of advertising in order to investigate its role in achieving banking goals can help the ...
Dissertation for Master's degree (MA) majoring in ""International Business"" Introduction: The banking industry is undoubtedly considered one of the valuable foundations of any country's economy. The dynamism, effectiveness and capability of the banking system not only benefits the business environment of banks, but also has many effects on the external environment and the ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Thesis for Master's Degree in Executive Management (Strategic Management) Abstract Creativity is one of the most important and fundamental characteristics of a human being, which affects almost all dimensions and aspects of his life and civilization. In the era of rapid changes and developments, organizations are among the successful institutions that regularly produce new ...