Download more than 100 examples of thesis, proposal and project topics about commitment to service quality in editable WORD file format at undergraduate, graduate and doctoral levels for use and reference in research, articles, theses, student and academic projects.
Master's degree thesis of Trend School of Management and Business Administration: Marketing Management - Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect most of all countries that have a single product economy (such as oil). In ...
The first chapter of the general research 1-1- Introduction Today, we live in a world that is rapidly moving towards globalization, and in this way, the supply of a product takes place in a global cycle. Developments in today's world will affect countries that have a single-product economy (such as oil) the most. In today's world, oil has lost its role as black gold. The current ...
Thesis for obtaining a master's degree in the field: business management, specialization: domestic business, abstract Organizations currently operate in a dynamic and confusing environment. One of the most obvious features of the present era is the continuous and dramatic changes that occur in their social, cultural, political, economic and technological conditions. The main ...
Dissertation for Master's Degree (M.A) Major: Sports Management Abstract The general purpose of this research is the relationship between service quality, exercise commitment, brand and brand loyalty of participants in health centers in Tehran. The current research is contemporary in terms of time. Also, this research is applied in terms of its purpose, and in terms of research ...
Thesis for obtaining a master's degree (M.A., business management, international orientation, academic year 92-91, abstract, increasing competition, especially in the service sector, paying more attention to customer retention.
Thesis for obtaining a master's degree in the field: public management, winter 91 Abstract The main purpose of this research is to determine the relationship between the quality of working life (fair and adequate pay, safe and healthy work environment,
The abstract of the current research was conducted with the aim of knowing the role of the internal factors of the newsroom on the quantity and quality of television news. In this research, which was conducted through a survey method by distributing a questionnaire among a statistical sample of the employees of the Central News Unit of the Islamic Republic of Iran; The ...
In order to receive a master's degree in industrial engineering in July 2014, the intense market competition of banks and the establishment of new private financial institutions and banks in Iran obliges banks every
Dissertation for Master's Degree (M.A.) Orientation: International Abstract: The purpose of this research is to investigate the effect of CRM on the quality of customer communication. The method used in the current research is review (documentary-library) and survey, which is the most common method in quantitative research. In this research, in order to collect the desired data ...
Dissertation for receiving a master's degree, specialization: Marketing, Abstract: Today, financial service institutions have taken over a major part of economic and commercial activities. In institutions where services play an important role, it is the human force that provides services to customers, and it is the employees who determine the success or failure of the ...
Dissertation for M.A. degree. Abstract Considering the importance of customer satisfaction in the use of new technologies in the distribution of goods and services, as well as the widespread use of smart fuel cards, which are being implemented as one of the new methods of providing services; Therefore, investigating the impact of providing services in the form of new methods on ...
Dissertation for Master's Degree in Business Administration Abstract: The main purpose of the current research is to investigate the quality of service provision in different branches of the New Economy Bank in Bandar Abbas. In this research, by using the SERQUAL model, the evaluation and evaluation of the quality of service delivery and also the prioritization of the factors ...
Dissertation for obtaining a master's degree in the field of business management, domestic business. Abstract The purpose of this research is to investigate the relationship between marketing tactics related to the quality of relationships and the relationship between the quality of relationships and the loyalty of customers of hotels in East Gilan. A sample size of 196 people ...
Academic transcript for obtaining a master's degree in the field: business management, major: insurance. Abstract In this research, the general goal of the development and stability of the insurance industry is to achieve this goal, we must focus on attracting, retaining and loyalty of policyholders. With the increasing competition between insurance companies in the field of ...
Dissertation for Master's degree (MA) Persian Abstract: Modern business requires appropriate tools and infrastructures to expand economic processes. When we talk about the link between information and communication technology and various affairs, the link between information and communication technology and banking is one of the most tangible and obvious points that comes to ...
Dissertation for Master's Degree in Business Administration-Marketing Abstract Successful implementation and implementation of customer relationship management requires the correct design and formulation of goals and strategies with structure, culture (or human resources) and organizational technology. Although there has been a lot of research on the reasons for the failure of ...
Dissertation for the degree of ""M.A."" Executive Management (Strategic) Abstract The general purpose of the research was to investigate the impact of comprehensive quality management on customer satisfaction in the telecommunications company of Hormozgan province. The descriptive research method is survey type. The statistical population of this research included all the ...
Dissertation for Master's Degree (M.A.) in Human Resources Abstract In today's competitive and challenging environment, organizations emphasize more than anything else on creating stable and profitable relationships with customers. Traditional marketing in theory and practice has always emphasized attracting new customers and increasing sales; But today, this view has changed ...
Statement of the problem today, ethics is the focus and center of many developments in the current world. Humanity goes through different periods to have a rational and moral approach in meeting its material and spiritual needs. For this reason, ethics can be considered the focus and center of developments in the future world. This approach mostly affects the disciplines that ...
Abstract Service quality has been considered in all service industries as a basic issue for competitiveness in the market. The purpose of this research is to evaluate service quality with the approach of failure analysis and its effects and fuzzy data overlay analysis that identifies service quality failure items. The statistical population in this research includes the managers ...
end Letter for receiving a master's degree (M.A.) in the field of business management, financial orientation, fall 2013. Abstract of this research is a group of items from the exploration of the basics of research evaluation regarding motivation.
Master's degree thesis of Master's degree: MBA ???? Abstract: In recent years, the importance of the experience of buying pleasure
MBA Master's Thesis Summer 2013 Abstract: The purpose of this research is to investigate the relationship between spiritual intelligence, job satisfaction and organizational commitment among the employees of the National Bank of Mazandaran Province. It is Ama community
Dissertation for M.A. specialization: Marketing Winter 2011-1-Introduction Today, with the competitive markets and continuous changes in the environment, organizations have realized the fact that human
Dissertation of master's degree in public administration for the academic year 2010-2013 abstract Considering today's competitive environment, the importance of quality improvement programs in order to achieve product quality
Dissertation for receiving the master's degree (M.A) in public financial management summer 2013 abstract The purpose of the current research is to determine the relationship between empowerment factors and the organizational commitment of SA employees
Thesis of master's degree, field of industrial management, research trend in operations, Shahrivar 2019. Abstract How and what to choose has long been the subject of discussion among philosophers and scientists, therefore, obtaining satisfactory results requires
Dissertation for obtaining a master's degree (M.A. public management, human resources orientation) Abstract In today's changing and complex conditions that govern the administrative, economic and social environment, one of the factors that can help increase efficiency, effectiveness and client satisfaction in the public sector is productivity. For this reason, in this research, ...
Master's Thesis of Faculty of Technical Engineering, Department of Industrial Management (Production) Abstract Now that in the global economy, customers determine the company's survival, companies can no longer ignore the expectations and demands of customers. They should focus all their activities and capabilities on customer satisfaction. The level of customer satisfaction ...
Dissertation for Master's Degree in Accounting Abstract Determining the performance of a business unit using a limited number of financial ratios has been an interesting and challenging issue for most researchers. Identifying the factors that can correctly predict the performance of the business unit is very interesting for every decision maker. In recent years, more traditional ...
Dissertation for Master's Degree in Social Sciences (M.A.) Research Orientation Abstract The main purpose of this research was to investigate the sociological relationship between job attachment and job satisfaction among secondary school teachers in Kausar city. The statistical population of this research is made up of all education teachers of Kausar city who were working in ...
Master's Thesis Field: Educational Management Major: Educational Management [1] Abstract: This research was conducted with the aim of investigating the relationship between psychological ability and quality of work life with the job satisfaction of professors of Islamic Azad University, Bandar Abbas branch. The method of this descriptive research is a correlational type. To ...
Dissertation for receiving a continuous master's degree in Psychology (M.A.) Major: General Abstract The present study was conducted with the aim of investigating the relationship between job stress, organizational commitment and constructive thinking with emotional burnout of nurses. This design is a descriptive design of the correlation type. The statistical population was ...
Dissertation for Master's degree ""M.A"" in Business Management International Business Abstract The aim of this research was to investigate the effect of brand personality on trust, attachment and commitment to the brand in the detergent industry. For this purpose, 385 consumers of detergents who buy from chain stores in Tehran were selected as a sample and answered the standard ...
Dissertation for Master's degree (MS.C) specialization: Human Resource Management Abstract By referring to different organizations and taking a deep and expert look at the communication process in these organizations, this issue becomes clear to every observer, that one of the important problems that is always felt in organizations and that the employees of organizations ...
Dissertation for Master's degree (M.A) specialization: ""Marketing"" Introduction Exporting is the most common way for companies to start marketing activities abroad. One of the most important reasons for this is that exporting requires fewer resources compared to other methods of internationalization. Different countries encourage their companies to export because this ...
Dissertation for Master's Degree (M.A) in Public Administration Abstract The purpose of this research is to ""investigate the role of quality culture in the establishment of knowledge management"". Quality culture, which is a subset of organizational culture, helps the continuous improvement of the organization. The quality culture at the university level is defined as a set of ...
Dissertation for M.A. Abstract: The purpose of this research is to investigate the factors affecting the export tendency of companies located in the industrial towns of Gilan province. For this purpose, the manufacturing companies in the industrial towns of Gilan province were selected for research. And this research seeks to answer the question: What characteristics
(Dissertation for Master of Business Administration (International Marketing) Abstract In the crowded market where we see the activity of many mobile phone brands, on the one hand, we are facing a decrease in the purchase of such phones due to the economic recession and the decrease in people's purchasing power, and on the other hand, we are witnessing the great efforts of these ...
Dissertation for obtaining a master's degree in the field: System Management and Productivity Abstract: Job enrichment is a concept that is discussed in many organizations, companies, and institutions these days. Job enrichment is aimed at improving performance and employee satisfaction by expanding the scope of individual activity and providing more information for the success ...
Master's Thesis in Public Administration Abstract: This research was conducted with the aim of investigating the relationship between job satisfaction and organizational commitment among the employees of Bandar Abbas Airport in 2012-2013. The type of research is applied according to the purpose and in terms of the nature and descriptive method, which investigated the current ...
Master's Thesis Field: Public Administration Major: Human Resources Abstract The purpose of this research is to investigate the effect of organizational justice on the organizational commitment of Refah Bank employees in Khuzestan province. The independent variable of this research is organizational justice. In this research, the three-dimensional model of Alavi and Abbasi 2012 ...
Dissertation for Master's degree (M.A.) Abstract: At this time, the use of marketing methods and techniques has been given attention. Surveys have shown that the failure of companies and organizations is due to their inability to use private and public organizations and banks. For this reason, organizations have been forced to change their reaction to the market, they have ...
Dissertation for obtaining a master's degree in human resources. Abstract The general purpose of this research is to examine the relationship between servant leadership and trust in the leader. The research method is descriptive and its purpose is practical, and the method of collecting data is field and the instrument is a questionnaire. In the current research, the statistical ...
Dissertation for obtaining a master's degree in the field: business management, insurance, abstract. Customer loyalty is a major topic in marketing research and is considered as a major concern of managers and a permanent strategic thinking for many organizations. The reason for the double importance of this topic is due to the intense competition especially in service ...
Master thesis of information technology engineering, information systems management, abstract cloud computing as a new computing model in which software, hardware, infrastructure, platform, data and other resources are provided to cloud users virtually and as a service, on demand and through the internet by cloud providers. This model is based on pay-per-use, that is, users pay ...
Thesis for obtaining a master's degree in the field: Business Management, International Business Abstract: In today's world, banking is one of the vital factors in the development of countries. In this way, customers have a special priority as the reason for existence and in the continuation of banking life. This research aims to investigate the effect of internet banking ...
Dissertation for Master's Degree (M.A) in Business Management, Transformational Orientation Abstract: Purpose: This research was designed with the aim of determining the relationship between human resource capability and the rate of acceptance of banking services and attracting financial resources in the branches of the National Bank of Greater Shahr-Rasht. Method: The current ...
Dissertation for obtaining a master's degree in the field: business management, specialization: international business\ Abstract The purpose of this study is to investigate the relationship between brand equity, customer satisfaction and brand loyalty. The current research is descriptive and practical in terms of purpose. In terms of data collection, it is also considered field. ...
Academic thesis for obtaining a master's degree in the field of public administration, human resource orientation. The basic abstract that managers are faced with is improving the performance of employees to increase the productivity of the organization and cultivating employees who will use all their experiences, abilities and capacities to improve organizational goals. This ...
Master's Thesis of Tourism Management Abstract Nowadays, the importance of customer orientation has increased more and more and it has been presented as the most important competitive advantage of organizations and its role in the success and progress of businesses is undeniable. The way of doing marketing operations has changed because the fields in which marketing takes place ...
Dissertation for M.A. degree Abstract: In this article, the effective factors in empowering the employees of the General Directorate of Technical and Vocational Education of Tehran province have been examined. The main question of the research is whether the factors (feeling of meaning, feeling of being effective, feeling of choice, feeling of competence, feeling of trust) are ...
Thesis for receiving the degree of Master of Business Administration (M.A.) ""Insurance"" Abstract: This research was conducted with the aim of investigating the relationship between organizational commitment and employee performance of insurance companies in Gilan Province (Iran-Dana-Asia Insurance). The present research is applied in terms of purpose, descriptive in terms of ...
Thesis for receiving the master's degree ""M.A."" Orientation: Transformation Abstract: Investigating and identifying factors affecting organizational citizenship behavior can be very important for all organizations and companies, including the social security organization. In this regard, the present research was conducted with the aim of determining the relationship between ...
Thesis for obtaining a master's degree in the field: business management, insurance, abstract. Today, service industries play a fundamental and important role in the economic growth and development of countries, and among them, the role and importance of the insurance industry as a productive industry and supporter of other industries is not hidden from anyone. It is necessary ...
Thesis for obtaining a master's degree in the field: business management, specialization: insurance management. Abstract Customer satisfaction means fully satisfying his needs and desires at the same time or in the same way as he wants. Various models have been investigated to check customer satisfaction in the world's insurance industry. The purpose of this research is to ...
Dissertation for Master's Degree (M.A.) Major: ""Production and Operations Management"" Thesis abstract (including summary, objectives, implementation methods and results): With the increase in competition in the global trade arena, the way to supply and select suppliers of machinery and spare parts in the supply chain is considered an important challenge for most organizations. ...
Academic thesis for obtaining a master's degree in the field of: business management, international business orientation. The abstract of the insurance industry is one of the growing industries in the current society of the world and Iran. Due to the increase in the number of different companies and its nature; Increasing competition in the market requires conducting various ...
Dissertation for obtaining a master's degree in the field: business management, specialization: insurance. The aim of this study is to investigate the relationship between customer satisfaction and business performance of insurance companies in Gilan province. The statistical population includes 28 branches in the insurance industry. The sample size is 20 branches (including ...
Dissertation for Master's degree (M.A.) Field: Public Administration Abstract Quality of work life as a goal that improves organizational performance by creating more challenging and effective jobs and work environment for people in all organizations. The main purpose of this research is to investigate the effect of dimensions of quality of work life on the job satisfaction of ...
Dissertation for Master's Degree (M.A) Chapter 1 Introduction: In today's world, which has made it possible to mass produce goods and services to increase supply compared to demand, producers have no choice but to satisfy customers, and it is no longer possible to define the scope of the market and supply with the limited tools of the past. Experience has shown that ...
Master's Thesis of Business Management International Business Abstract In the business world today, any organization that cannot produce faster, cheaper and with higher quality than its global competitors will be removed from the market. In this highly competitive field, organizations can be successful if they use all their human capacity. Today, one of the most important ...
Dissertation for Master's degree (M.A.) Abstract The success of service organizations in line with market-oriented activities requires that the commitment of employees is guaranteed. One of the ways to achieve such a commitment is to implement internal marketing programs. Considering the importance of internal marketing and market orientation, the present research tries to ...
Dissertation for Master's Degree in Public Administration Abstract: The purpose of this research is to determine the relationship between spiritual intelligence, job satisfaction, and organizational commitment among the employees of Tehran Pharmaceutical Company. The statistical population of the research includes all the male and female employees of Daro Pasha company in ...
Dissertation for the degree of ""M.A."" Executive Management (Strategic) Abstract The purpose of this research is to investigate the impact of the human resource retention system on organizational productivity in the Hormozgan Telecommunication Joint Stock Company. The descriptive research method is survey type. The statistical population of this research includes all employees ...
Dissertation for Master's Degree in Public Administration (M.A.) Major: Human Resource Management Abstract: The main purpose of this research is the relationship between managers' commitment to employees and their job performance in the General Department of Tax Affairs of Gilan Province. The statistical population of the current research is 840 employees of the General ...
Master's Thesis. Major: Executive Management. Abstract: The purpose of this research is to investigate the relationship between job satisfaction and organizational commitment of nurses working in Shahid Mohammadi Bandar Abbas educational and therapeutic center. The statistical population of this research is made up of all nurses and medical staff who have post-diploma degrees ...
Dissertation for the Master's Degree (M.A) in Business Management International Orientation Abstract Strategic flexibility and the effects this has on export performance are of particular importance. Researchers believe that strategic flexibility can potentially improve performance and increase profitability. The main question of this research: ""What effect does strategic ...
Academic Thesis for Master's degree (M.A) Field: Business Management-Insurance Management Abstract The increase in competition, the dynamism and complexity of the environment, the growth of customer expectations and the emergence of new innovations in the country's service industry have created many changes in the attitude of organizations towards the customer and made them ...
Public Administration Master's Thesis Abstract Human resource management is one of the management and support processes [1] in all large organizations. It is expected from this process, like other management and support processes, to provide the necessary support for strategic plans and support the queue units. (Abul Alaei and Ghaffari, 2015: 2) One of the factors of achieving ...
Dissertation for Master's Degree (M.A.) Direction: Domestic Business Abstract The increasing changes in banking in Iran and the entry of private competitors in the field of providing services have prompted bank managers to increase the share of each customer and retain customers for a long time. The requirement of customer retention and turning them into loyal customers and ...
Dissertation for Master's degree (M.A.) Major: Financial Management Abstract The purpose of this research is to investigate the factors affecting the job satisfaction of employees of National and Pasargad Banks. The research method is descriptive-survey and a researcher-made questionnaire with a reliability of 0.86 was used to collect information. The statistical population of ...
Dissertation for Master's Degree in Public Administration, Financial Management, Abstract The purpose of this research is to investigate the impact of various factors on employee empowerment. This research is applied in terms of purpose and descriptive-correlation in terms of research method, which library method was used to collect the information needed to compile the ...
Dissertation for M.A. public administration, human resources orientation. Job burnout is a psychological syndrome consisting of emotional exhaustion, depersonalization (negative reaction and lack of feelings towards the client) and reduced sense of sufficiency, which creates a negative attitude towards oneself, job and others and endangers the general health of the individual. ...
Dissertation for obtaining a master's degree (M.Sc.) field: business management, domestic business, abstract. Today, organizations not only need to cultivate entrepreneurial behavior in order to successfully compete in this changing and complex environment, but also to be more creative and innovative in order to survive and grow. Therefore, in order for organizations to be more ...
Dissertation for Master's Degree in Sports Management Abstract: The survival of any organization in today's competitive world depends on high productivity and appropriate management methods to achieve it. This research was conducted with the purpose of the relationship between customer experience management and organizational productivity in indoor swimming pools in West ...
Dissertation for receiving the master's degree ""M.A."" Trend: ""Marketing"" Abstract: In this research, factors affecting brand value and brand image in the hospital industry have been investigated. In this research, factors such as brand value, brand image, and factors affecting a successful relationship with customers include: trust, satisfaction, commitment, brand awareness, ...
Dissertation for Master's Degree in Nursing Education (Internal-Surgical Orientation) Gadama: Professional socialization is a process during which people acquire values, norms, behaviors and social skills related to a profession and internalize a sense of identity towards a specialized field. This process begins with entering the nursing education program and continues with the ...
Introduction summary: Marital satisfaction indicates the strength of the family system; It increases physical and mental health, economic progress, job satisfaction and satisfaction with life as a whole. Considering that nurses are directly and indirectly exposed to numerous physical and psychological injuries due to exposure to various stressors at work to achieve the goal of ...