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Number of pages: 124 Category: Geography - Urban Planning

Academic Thesis for Master's Degree (M.A.) Field: Geography / Political Orientation Abstract: Border refers to a spatial phenomenon that reflects the territory of a government's political sovereignty and, according to certain rules, creates an obstacle to human movement, the transfer of goods, the dissemination of ideas, etc. One of the important topics about international ...

Number of pages: 106 Category: Psychology

Dissertation for M.A. Degree: Counseling and Guidance Abstract In this research, determining the relationship between self-efficacy and mental health among parents with normal and borderline children aged 7-12 in Al-Shatar city in 1992 was investigated. According to the objectives of the research, it is a practical and correlational design, and the statistical population of this ...

Number of pages: 121 Category: Geography - Urban Planning

Thesis for obtaining a master's degree in the field: Geography, Tourism Planning, Abstract: In recent years, rural tourism has received serious attention as one of the aspects of rural development in the whole world. In this type of tourism, the goal is to identify the various natural and human talents of the villages and develop the factors that cause tourists to enter and use ...

Number of pages: 141 Category: Geography - Urban Planning

Master's Thesis in Political Geography Abstract Providing national security is considered one of the priorities of governments in national and regional policy-making, which is always tried in its formulation; Threats, challenges and opportunities should be identified and the impact of different geographical locations should be considered. National security refers to the ...

Number of pages: 107 Category: Psychology

Dissertation for Master's Degree in General Psychology (M.A.) Abstract of the present study was conducted with the aim of comparing the psychological profile of parents with and without mentally retarded children based on Milon's multi-axis questionnaire. This descriptive research is causal-comparative. 50 parents of mentally retarded children of exceptional schools in Tabriz ...

Number of pages: 144 Category: Geography - Urban Planning

Dissertation for Master's Degree in Political Geography Abstract: Iran's foreign policy in the last three centuries was based on the country's western borders, but in practice, this country has suffered significant injuries from its eastern borders, especially after the division of the subcontinent into three independent countries in 1947 and the occurrence of border disputes ...

Number of pages: 109 Category: Economics

Dissertation for Master's Degree (M.A) in Business Management Abstract In today's world, companies compete with each other to achieve higher sales and profits. It is vital to pay attention to the marketing mix in companies to increase sales, especially in Pegah Golpayegan Company. In a competitive structure, the market, above all, is the management's knowledge and understanding ...

Number of pages: 82 Category: Chemical - Petrochemical Engineering

Dissertation for obtaining a master's degree (M.Sc) in the field of organic chemistry. Dissertation abstract (including summary, objectives, implementation methods and results obtained): Investigating the effect of cationic polymer compounds in hair care products including shampoo and conditioner on the hair strand, especially its effect on the cuticle of the hair strand. The ...

Number of pages: 107 Category: Management

Thesis of master's degree in seafaring, sea transport orientation (case study of Bandar Shahid Rajaei container terminal), February 2019, abstract in this research, the future scenarios of Bandar Shahid container traffic

Number of pages: 85 Category: Management

Field: executive management, abstract, introduction and purpose of research: Outsourcing means finding new service providers and new methods to provide materials, goods, components and services to them with confidence.

Number of pages: 128 Category: Management

Dissertation for obtaining a master's degree in industrial management (production orientation) (case study of universities in Semnan and Golestan provinces) Summer 2011 Abstract: In the world economic system and increasing competition

Number of pages: 234 Category: Management

The final research of the DBA strategic management course in Tir 1391 Abstract The purpose of this research is to determine the components of the development of the leather industry infrastructure and to develop a suitable model for the development of the leather industry infrastructure.

Number of pages: 67 Category: Biology - Environment

Abstract: Today, air pollution has become one of the main management challenges in different countries of the world, so that countries, in addition to internal policies and measures, organize pollution in the field of

Number of pages: 89 Category: Architectural Engineering

Dissertation for Master's Degree Orientation: Architecture, summer 2013, industrial life has created fewer places for people to rest and relax. for

Number of pages: 175 Category: Geography - Urban Planning

The first chapter of research overview Introduction: In a world that is rapidly increasing urbanization, the role of cities as a means of economic growth is more important. This issue has made the need to use informed decisions and adopt new approaches in urban development planning inevitable in less developed countries that are facing an unprecedented increase in the rate of ...

Number of pages: 207 Category: Management

Master's Thesis: MBA Management Abstract In recent years, the organization's participation in economic, social and environmental issues is considered one of the basic issues for organizations and society. In this regard, various researchers are trying to provide practical and creative models by obtaining new methods, through which, on the one hand, they improve the attitude of ...

Number of pages: 136 Category: Psychology

Thesis for Master's Degree in Clinical Psychology Abstract The purpose of this research is to determine the effectiveness of healthy lifestyle education based on the global health model on death anxiety and life satisfaction of the elderly. The statistical population of this research consists of all the elderly living in nursing homes, comprehensive rehabilitation centers, and ...

Number of pages: 96 Category: Literature - Persian Language

Master's Thesis Dramatic Literature Abstract In this thesis, the characterization of evil in screenwriting based on Islamic thinking is examined. The purpose of this review is to reach a style in characterizing that is more compatible with Islamic thinking about evil. The method of this research was observation and library and by using related sources, it was done through taking ...

Number of pages: 124 Category: Social Sciences - Sociology

Dissertation for Master's degree in Social Sciences - Sociology major Abstract: The purpose of this research is to investigate the effect of social causes on the tendency of young people aged 18-35 in Bandar Abbas to consume alcoholic beverages in 2013. The sample of study is 400 young people of this city who were selected using multi-stage cluster sampling. Some of the data ...

Number of pages: 187 Category: Social Sciences - Sociology

Master's Thesis in Advertising and Cultural Communication Abstract Investigating the manner in which competing media pay to the news of the day - on July 18, when the political history of the opposition events in Iran took place, and on October 9, when the Palestine Conference was held with the participation of Islamic countries as the cause of the Islamic Revolution and the ...

Number of pages: 186 Category: Psychology

Dissertation for Master's degree (M.A.) Major: General Predicting resilience based on parenting styles and emotional intelligence of high school students in Sirjan city Abstract: The aim of this research was to predict resilience based on parenting styles and emotional intelligence in high school students in Sirjan city. The statistical population of the present study included ...

Number of pages: 66 Category: Economics

Master's thesis in the field of economic sciences for the academic year 2013-1394 The first chapter Generalities of the research Introduction Today in many countries, especially in the developing countries, besides the economy

Number of pages: 191 Category: Geography - Urban Planning

Dissertation for Master's Degree, Field: Human Geography, Orientation: Urban Planning Abstract In the not-so-distant past, the entrance to the city, as the first urban space, was the first image of the city that was formed in the minds of travelers. Therefore, these spaces were not only of high spatial qualities, but they were part of the characteristic features of the cities. ...

Number of pages: 206 Category: Geography - Urban Planning

Chapter 1: General 1-Introduction: Social capital is considered one of the emerging and controversial fields in the interdisciplinary studies of sociology and economics. Economic stability, enjoying health and wellness and having friendly relations with others are part of the essential elements needed to improve the quality of life. After World War II, most development theories ...

Number of pages: 94 Category: Psychology

Master's Thesis in Psychology (M. Sc.) Direction: Clinical Abstract Hypothyroidism is a chronic disease that can cause depression and sleep problems in people, therefore, the purpose of this study was to investigate the effectiveness of teaching emotional distress tolerance skills based on dialectical behavior therapy on depression and sleep problems of women with hypothyroidism ...

Number of pages: 166 Category: Management

Master's thesis in the field of technology management, technology transfer trend, first chapter, generalities of the research 1-1) statement of the problem: commercialization[1] is an important category both in theory and in practice. The competition crisis of the 70s and 80s in the United States was not the crisis of creating new scientific and technological ideas, but the ...

Number of pages: 346 Category: Social Sciences - Sociology

Master's degree thesis in advertising and cultural communication, the abstract of the upcoming research has been written so that the reader can get a relatively comprehensive and complete knowledge of the factors affecting the issue of women's clothing in today's Iranian society. This research has been done with the assumption that Iranian women's clothing is largely influenced ...

Number of pages: 132 Category: Geography - Urban Planning

Abstract In geography, geographic facts or geographic information are different from other facts and information. Thus, every geographical fact and information is linked with a place. When this link is made, we enter the topic and field of political geography, political geography is a branch of human geography. Today, according to the latest definition, the special role of ...

Number of pages: 165 Category: Educational Sciences

Dissertation for receiving the master's degree ""M.A."" » Field of Educational Research Abstract The purpose of this research is to investigate the establishment of the Pars Energy Special Economic Zone on the quality of life of the people of Asalouye region. This research is applied in terms of purpose and descriptive survey in terms of data collection. The statistical ...

Number of pages: 173 Category: Psychology

Dissertation for M.A. Master's Degree Abstract Objective: Paying attention to social support and mental health and coping skills of addicts during addiction recovery is an important and valuable issue for success in addiction recovery. The general purpose of this research is to determine the social support, coping strategies, and mental health of addicts anonymous and addicts ...

Number of pages: 164 Category: Educational Sciences

Dissertation for receiving the master's degree ""M.A."" » Field of Educational Research Abstract The purpose of this research is to investigate the establishment of the Pars Energy Special Economic Zone on the quality of life of the people of Asalouye region. This research is applied in terms of purpose and descriptive survey in terms of data collection. The statistical ...

Number of pages: 73 Category: Social Sciences - Sociology

Dissertation for Master of Social Sciences (M.A) Degree: Research Abstract The general purpose of this research is to investigate the level of particularism among the citizens of Ardabil city and the factors related to it. The theoretical framework of the research is derived from the theories of Parsons, George Herbert Mead, Giddens, Fukuyama, Putnam, Inglehart, Malekpour, ...

Number of pages: 95 Category: Social Sciences - Sociology

Master's Thesis of Social Communication Sciences Abstract Iran, despite Iran's capabilities in the field of tourism, unfortunately has not yet been able to achieve a worthy position in this industry, and the most important thing is the weakness of the advertising industry in attracting tourists to Iran. The internet and electronic tools provide the basis for displaying tourism ...

Number of pages: 92 Category: Geography - Urban Planning

Thesis for obtaining a master's degree, field: Geography, specialization: tourism planning. Abstract The scope of study in this research is certain parts of the mountainous areas of Lahijan and Masal cities in Gilan province, which are known as Bam Sabz. The green roof of Lahijan, which has attracted the attention of many tourists in recent years, is located in the middle of ...

Number of pages: 126 Category: Geography - Urban Planning

No abstract 1.Introduction ""The foreign policy of any country is the continuation of the domestic policy of that country"", this phrase is considered one of the famous and classic phrases in the field of political science, which can be seen as a real example in the field of domestic and foreign developments of a country like Türkiye. In fact, the course of historical ...

Number of pages: 218 Category: Educational Sciences

Dissertation for Master's Degree in Educational Sciences: Curriculum Planning. Abstract The present study was conducted with the aim of investigating the place of the culture of sacrifice and martyrdom in the approved goals of the secondary school and the effective ways to institutionalize it in schools according to the teachers of Qom city. The current descriptive research ...

Number of pages: 116 Category: Tourism - Tourism

Dissertation for Master's Degree in Geomorphology in Environmental Planning Abstract Geotourism is one of the newest and most popular branches of tourism and its fans are increasing every day and it is considered a tool for sustainable development. Geotourism or geotourism is a branch of tourism whose purpose is to enjoy seeing beautiful and amazing geological and ...

Number of pages: 147 Category: Geography - Urban Planning

Dissertation for obtaining a master's degree in the field of geography and rural planning, abstract considering that today, empowerment has become one of the main concepts of sustainable development and its relationship with sustainable development is in such a way that it is either considered as one of its components or as a factor or as a result of sustainable development, ...

Number of pages: 255 Category: Management

Dissertation for Master's Degree (M.A) in Business Administration, Administrative Transformation, Abstract Nowadays, in addition to research and education, universities play a role in the new mission of participation in the economic development of society. In the current research, an attempt has been made to explain the process of commercialization and the results of university ...

Number of pages: 173 Category: Geography - Urban Planning

Master's thesis in the field of natural geography, climatology and environmental planning, abstract human civilization is based on the stability of climatic conditions, therefore climate change can be considered a threat to human civilization. In recent years, climate scientists have tried to trace these changes for some climatic elements, the most important of which is ...

Number of pages: 208 Category: Social Sciences - Sociology

Social capital is considered one of the emerging and controversial fields in the interdisciplinary studies of sociology and economics. Economic stability, enjoying health and wellness and having friendly relations with others are part of the essential elements needed to improve the quality of life. After the Second World War, most development theories and theories that tried to ...

Number of pages: 90 Category: Social Sciences - Sociology

In the current situation known as late modernity, where the lines and borders of social distinctions are formed based on lifestyles and cultural consumption, the dimensions, levels, qualities and methods of body management [1] have become very complex and important. In general, in this era when the world has become a multicultural phenomenon [2], advanced technology has pushed ...

Number of pages: 157 Category: Psychology

Thesis for obtaining a master's degree, field: psychology, orientation: clinical, abstract: the present study was conducted with the aim of comparing social anxiety, body image, and hope for life in men and women applying for cosmetic surgery with normal people. Research method: This research is a causal-comparative study. In this research, 100 people applying for cosmetic ...

Number of pages: 200 Category: Management

Thesis for Master's Degree in Industrial Management Abstract Maintenance and repairs play an important role in maintaining reliability, availability, product quality, reducing risk, increasing efficiency and security of equipment. Manufacturing companies are always trying to reduce production costs. One of the basic costs of these enterprises is the cost of repairs, which mainly ...

Number of pages: 144 Category: Management

Dissertation for receiving the master's degree ""M.A."" Orientation: International Trade Abstract: During the last two decades, export has been recognized as one of the activities that accelerate economic growth. Exporting plays the role of a key factor for companies in achieving a competitive advantage in today's turbulent market. On the other hand, the relationship between ...

Number of pages: 118 Category: Management

Master's Thesis of Business Management-Marketing Knowledge Management (KM) and Customer Relationship Management (CRM) are two key tools for any company in the current competitive environment. Also, knowledge management is an important issue in the implementation of customer relationship management. Customer relationship management begins with a work strategy. This strategy ...

Number of pages: 179 Category: Management

Master's Thesis (M.A.) Orientation: Transformation Abstract Today, organizations or in broader terms businesses are faced with many challenges such as globalization, value chain for business competitiveness, technological changes, etc. (Elrich, 2018). And considering the competitive environment, it is necessary to create suitable platforms for the effective management of human ...

Number of pages: 123 Category: Geography - Urban Planning

Department of Graduate Studies in Geography to obtain a master's degree ""M. A » Summary The important role of stamps in the transportation of postal items, both within the countries and for sending them to the countries of the world, is not hidden by anyone; Considering its location in the political geography of countries, it becomes more important. And countries can use it, in ...

Number of pages: 149 Category: Geography - Urban Planning

Thesis for obtaining a master's degree in the field: Geography and Tourism Planning. Abstract Tourism industry is one of the largest and most productive economic activities in the world, which creates the highest added value and directly and indirectly affects other economic and cultural activities. The development of tourism in any place can lead to development. The current ...

Number of pages: 130 Category: Management

Dissertation for Master's Degree (M.A.) Direction: ""International Business"" Introduction It can be said that exchange rate fluctuations create a kind of risk in the field of foreign interactions, which can disrupt exports, imports and capital flows. Therefore, if the exchange rate changes are adjusted in the right direction, it can provide a suitable and more favorable ...

Number of pages: 105 Category: Management

Thesis for obtaining a master's degree in the field: business management, orientation: financial management. Abstract In today's world, due to the increasing speed of science and knowledge, organizations are forced to use communication technology to adapt to the changing environmental conditions, and in this direction, they must invest. With the entry of a telecommunication ...

Number of pages: 188 Category: Management

Academic certificate for obtaining a master's degree, field: public administration, specialization: human resources. Abstract: The purpose of this research is to investigate the role of knowledge absorption in innovation, flexibility, and agility of the units of Gilan Central Broadcasting Organization. Considering the importance of acquiring information in today's competitive ...

Number of pages: 131 Category: Computer Engineering

Thesis for obtaining a master's degree in the field: computer, software, abstract. In a sensor network, which is a pervasive distributed system, communication synchronization is one of the discussed cases. One of the main tasks of synchronizing processes is mutual exclusivity. The new algorithms provided are more fair compared to the old algorithms. In this thesis, we present a ...

Number of pages: 165 Category: Management

The thesis for receiving a master's degree in the field of export development management and internationalization of companies in a general division is dependent on the status of two factors: l) domestic environment organization and b) environment outside the organization. A set of external factors affecting the organization's export performance can be called service ...

Number of pages: 144 Category: Management

Dissertation for obtaining a master's degree in the field of business management, orientation: international. Abstract: Increasing the power of competition in the business field requires detailed and continuous planning in order to facilitate business. Various factors can affect trade facilitation. Therefore, in the above research, we identified and ranked the factors affecting ...

Number of pages: 191 Category: Geography - Urban Planning

Dissertation for obtaining a master's degree Abstract: Organizing and designing the entry way to cities is always considered one of the important issues in today's urban spaces. The reason for this is the transformation of the concept of the city and the category of entry and exit of the city in the eyes of people in the past. So that the first image of any city that was ...

Number of pages: 97 Category: Geography - Urban Planning

Letter for Master's Degree in Remote Sensing and GIS Abstract Using remote sensing data leads to the comprehensive knowledge and investigation of geographic areas in a short period of time and at low cost. The use of satellite data analysis techniques leads to the optimal use of these data in order to know the study area and the phenomena and geographical complications in it as ...

Number of pages: 167 Category: Art - Graphics

Master's thesis in Islamic art, metal specialization. Abstract The present abstract is written with the aim of identifying, introducing and reviving water art in the contemporary era, and in the current research, this goal can be realized with the structural and aesthetic analysis of the works in contemporary Iran, as well as its sale in the prestigious world markets. In ...

Number of pages: 140 Category: Social Sciences - Sociology

Dissertation in Master's Degree Abstract The subject of this research is the analysis of the content of religious Facebook pages, and during it, an attempt has been made to analyze the structure of religious pages in the Facebook space, considering the importance of Facebook in the virtual space and also the place of religion in life. The existence of many religious pages raises ...

Number of pages: 211 Category: Geography - Urban Planning

An academic thesis for obtaining a master's degree in the field: Geography, specialization: tourism planning, abstract of this research, using descriptive-analytical method, using library studies, documents along with field observations and extracting a questionnaire, analyzed the guidance and traffic stations and its role in the sense of security of tourism in the western Gilan ...

Number of pages: 84 Category: Management

Letter for Master's Degree in Business Administration, Marketing (M.A) Abstract: In the concept of marketing, it is believed that achieving organizational goals depends on defining and determining the needs and demands of target markets and providing customer satisfaction in a more favorable and effective manner than competitors. The present research has examined the value from ...

Number of pages: 178 Category: Management

Thesis for obtaining a master's degree in the field: business management, orientation: international. Abstract: Customs as a commercial gateway has long played a significant role in foreign trade and, as a result, in the economy of countries. Therefore, according to the key topic of the relative advantage of the ever-increasing expansion of trade, creating suitable grounds for ...

Number of pages: 124 Category: Civil Engineering

Dissertation for Master's Degree in Civil Engineering - Abstract Hydraulic structures in high dams of spillways, as one of the dependent hydraulic structures, have the important role of discharging the incoming floods into the dam reservoir with sufficient safety in free flow or under pressure downstream. In tunnel overflows where the flow is at a high speed and often under ...

Number of pages: 108 Category: Literature - Persian Language

Dissertation for receiving a master's degree, universal orientation, abstract critical discourse analysis is that aspect of linguistics science that uncovers the underlying elements of language, reveals its hidden aspects, and influences people's thinking and the way they perceive social issues, and can clarify the facts for people, in order to think better and make a more ...

Number of pages: 141 Category: Tourism - Tourism

Master's thesis in the field of tourism management, planning and development, abstract: The rural environment is one of the most important assets of any region and is the reason for starting many leisure trips and one-day trips around the world. The formation of new types of tourism and changes in the forms of tourism supply and demand have increased its importance. This ...

Number of pages: 215 Category: Management

(M.A. Thesis for Master's Degree) Field: Public Administration Major: Information Systems Management Abstract The purpose of this research is to examine the relationship between the knowledge leadership style and the level of application of the human resource information system in the executive bodies of Kerman city in 2013. The statistical population of this study includes ...

Number of pages: 130 Category: Management

Master's Thesis Field: Management, Orientation: Government Abstract: Considering the importance and position of electronic banking and the growing trend of bank-related services in recent years in the country, now financial and credit institutions and banks have well understood that maintaining the position and effective development is not possible without using scientific and ...

Number of pages: 170 Category: Literature - Persian Language

Master's Thesis for M.A. degree Abstract: The popular culture and literature of the Ravera people is like the popular literature of other regions of the country, which is spread orally among the people. It is necessary to preserve these precious works that have been passed down from breast to breast. In this treatise, firstly, the geographical, climatic and historical location ...

Number of pages: 173 Category: Literature - Persian Language

Dissertation for Master's Degree (M.A.) Major: Persian Literature Language Abstract A collection of knowledge including customs, superstitions, feelings and emotions that encompass a person's material and spiritual life and a person is in a relationship with them from birth to death, the culture of the people is called ""Folklore"". The customs and traditions of Makhzan and ...

Number of pages: 140 Category: Literature - Persian Language

Dissertation for Master's degree (M.A.) specialization: Persian language and literature Abstract Undoubtedly, in every nation, especially among the people of Iran, the culture and manners of every nation, more than what is recorded in written sources and treatises, has flowed in the chest and mind of common people. Folk culture, which is based on the heritage and ancient ...

Number of pages: 95 Category: Civil Engineering

Dissertation for the degree of Master of Civil Engineering ""M.Sc."" In this research, an attempt is made to conduct case studies in a number of villages in the cities of Noorabad and Rostam in Fars province to determine the amount and factors affecting the error of the subscribers' meters in the rural water sector under different conditions, and finally, based on that, a ...

Number of pages: 138 Category: Physical Education - Sports

Dissertation to receive master's degree in physical education, general orientation, keywords: sports, globalization, Iran, abstract, introduction and purpose: globalization is one of the most important aspects of power in today's world. This phenomenon is the most influential force in determining the position of countries in the future. Many believe that globalization is an ...

Number of pages: 57 Category: Medical Sciences

Abstract Introduction: One of the most common types of fractures in the jaw and face area is the fractures of the middle area of ??the face and cheekbones, in which the anterior wall of the sinus is involved in the majority of these fractures. Following the fracture of the front wall of the sinus, soft tissue prolapse, sinusitis, rhinitis, pain and tenderness can occur when ...

Number of pages: 127 Category: Psychology

Dissertation for Master's Degree in Nursing (Pediatric Nursing) Abstract Introduction: The way parents communicate with their children is related to their parenting style. Parenting styles play an important role in the formation of normal and abnormal personality in children, and if ineffective styles are used in raising children, it can lead to numerous negative consequences, ...

Number of pages: 197 Category: Health - Health

Dissertation for Master's Degree in Nursing Education (Community Health Orientation) Abstract: Introduction: Overweight and obesity are one of the health related problems, the prevalence of which is increasing in developed and developing countries and has become a health problem. Obesity in childhood and adolescence, especially during the second decade of life, is a strong ...

Number of pages: 111 Category: Management

Dissertation for Master's Degree (M.A.) Direction: Executive Management Abstract Human economic efforts have always been aimed at obtaining the maximum result with the least available facilities and factors. This tendency can be called achieving higher efficiency. Performance measurement is the most basic step to improve its level. The banking system plays a very important role ...

Number of pages: 198 Category: Paramedical

Dissertation for Master's Degree in Nursing Education (Community Health Orientation) Abstract: Introduction: Overweight and obesity are one of the health related problems, the prevalence of which is increasing in developed and developing countries and has become a health problem. Obesity in childhood and adolescence, especially during the second decade of life, is a strong ...

Number of pages: 65 Category: Medical Sciences

Dissertation to obtain a doctorate degree in general dentistry. Findings: The vertical changes of the soft tissue in all the measured points were lower in the test group compared to the control group, and this difference was not significant only in the midbuccal region, but it is significant in other places. The horizontal dimensional changes of the soft tissue were also less at ...

Number of pages: 82 Category: Agricultural Engineering

Dissertation for receiving the master's degree ""M.Sc. » Orientation: Agriculture Abstract This study was conducted in order to compare the effect of biological and chemical fertilizers on the yield and morphological traits of the spruce plant in the form of a randomized complete block design in 9 treatments and 4 replications in a plot of land with an area of ??800 square ...

Number of pages: 73 Category: Economics

Dissertation for M.Sc. major: agricultural economics, investigating the effect of service quality on customer satisfaction in Iran's Qarz al-Hasneh Mehr Bank (Shiraz and Maroodasht branches). Since banks operate in an environment with undifferentiated products, service quality is recognized as the first weapon of competition. The present study aims to measure the quality of ...