Contents & References of Evaluation of aspects and indicators of organization improvement based on balanced scorecard in oil company
List:
Chapter One: Research Overview
1-1-Introduction 1
2-1- Problem Statement 12
3-1- Theoretical Framework 15
4-1- Research Objectives 15
5-1- Research Questions 15
6-1- Special Needs for Conducting Research 15
7-1 - Special words 16
Chapter Two: Research literature
1-2- Introduction 18
2-2-Balanced score card 19
3-2-Advantages of balanced score card 20
4-2- Reasons for not implementing strategies formulated in the organization 22
1-4-2- Non-participation of employees in the company's strategic planning process 22
2-4-2- Management obstacles 22
5-2- Operational obstacles (lack of integration) 22
6-2- Employee obstacles 23
7-2- Evolution of the balanced scorecard 25
8-2- Using the balanced scorecard in the organization 26
9-2- Superior model balanced score card 29
10-2- Living with score cards 30
1-10-2- Creating and using score cards - process view 30
11-2- Project preparation 30
12-2- Index requirements 32
A
2-13- Comparison of two models in terms of origin, path, goal, approach and success factors 34
2-14- Comparison between two models using Otley's five questions 35
2-15- Why should work with both models? 37
16-2- Combined use of balanced scorecard and excellence model 38
17-2- IT application in balanced scorecard 40
1-17-2- Software as a solution 40
2-17-2- Evaluation of different solutions 41
18-2 Planning 41
1-18-2 Different dimensions of a plan 42
2-18-2 Importance of planning 43
3-18-2 Nature of planning 43
4-18-2- Product of planning 43
5-18-2 Types of planning 44
1-4-5-18-2- Planning Respondent 46
2-4-5-18-2- Passive planning 47
3-4-5-18-2- Active planning 47
19-2- Human resource planning 48
20-2- Planning from the point of view of duration and implementation 49
21-2- Other types of planning 50
22-2- The process of creating a balanced scorecard 50
1-22-2- Support and participation 51
2-22-2- Project group composition 51
3-22-2- Project extent 52
4-22-2- Building a balanced scorecard based on the organization's strategy 52
5-22-2- Connection with the current system Control 52
Statistics 54 5-3-Sampling method 55 6-3-Methods and tools of information gathering 57 6-1-3 - Questionnaire 57 7-3- Check validity and reliability of research 58 1-7-3 Validity of research questionnaires 59 2-7-3 Reliability of questionnaire Research 59
8-3-Data analysis method 60
1-8-3-Analysis in the financial aspect 61
2-8-3-Analysis in the aspect of customers 61
3-8-3-Analysis in the aspect of internal processes 61
4-8-3-Analysis in the aspect of growth and development 62
Chapter four: Data analysis
1-4 - Introduction 63
2-4 Analysis of the first research question 64
3-4 - Analysis of the second research question 83
Chapter five: Conclusions and suggestions
1-5 Introduction 86
2-5 - The first research question 86
1-2-5 - Review of indicators in the financial aspect 86
2-2-5- Review of indicators in the aspect of customers 87
3-2-5- Review of indicators in the aspect of internal processes 87
4-2-5 - Review of indicators in the aspect of growth and development 88
3-5- Conclusion of the first question Research 88
4-5 - Second research question 89
1-4-5- Financial aspect 89
2-4-5 - Internal processes aspect 89
3-4-5- Customers aspect 90
4-4-5- Growth and development aspect 90
5-5- Conclusion from the first research question 90
6-5 - Suggestions to the organization 91
5-7 - Suggestions for future research 91
5-8 - Research limitations 92
Appendices and attachments
Customer satisfaction measurement form 93
Resources
List of Persian sources..84 List of non-resources85
Source:
Jahanbin, Afshin and Sadeghi, self-evaluation approaches and its implementation techniques, Roshsazan Sanat consulting engineers publications, Tehran, 1385
Alwani, Seyed Mehdi, principles of performance management, Nei Publications, Tehran, 1380
Khaki (1382), research method, first edition, Tehran, publications Reflection
Bakhtiari, B., 1383, Balanced Evaluation, Tadbir, No. 150
Bakhtiari, B., 1385, Strategy-Oriented Organization, Industrial Management Organization Publications
Shabahang, R., Ebrahimi Sarv Alia, M., 1384, BSC design and implementation as a comprehensive performance evaluation system, economics and management, No. 67
Namazi, M., Ramezani, 1382, balanced evaluation in accounting, Journal of Social and Human Sciences, Shiraz University, 19th period, number 2
Najafi, Haghi, J., 1382, balanced evaluation method of the performance of the new strategy management approach, Tadbir No. 151
Solimani, Balanced Scorecard, Publications of Iran Industrial Research and Education Center, Tehran, 1384
External sources:
1- the balanced score card: translating strategy into action, by roberrt s. Kaplan and David. Norton, harvarrd business school press 1996.
2- performance measurement & control systems for implementing strategy: text & cases by Robert simons, Antonio Davila and Robert s. Kaplan, Prentice Hall College Div. , 1999
3- Performance drivers: a practical guide to using the balanced scorecard by Nils-Goran Olve, Jan Roy and Magnus Wetter, John Wiley & Sons 1999.
4- Balanced score card in the federal government by James B Whittaker, Management Concepts, Inc, 2000
5- The consultant is scorecard: tracking results and bottom-line impact of consulting projects by Jack Phillips, McGraw Hill 2000
6- The strategy focused organization: how balanced scorecard companies thrive in the new business environment by Robert s. Kaplan and David p. Norton, Harvard business school press, 2000
7- the HR scorecard: linking people, strategy, and performance by Brian E. Becker, Mark A. Huselid and Dave Ulrich, Harvard business school press, 2000
8- burke, w, warner, a. and litwin, g. (1992) A causal model of organizational performance and change. 9- Kaplan, r,s. and Norton, d.p. the balanced scorecard- measures the driving performance. 1992
10-Kaplan, r.s and Norton, d. p, (1996) using the balanced scorecard as a strategic management system. r & Neale, B, (1997) linking the balanced scorecard to strategy.
12- Stifan Waltere, (2000), the balanced score card institute.
13- David Capran, Stifan Walter, (2002), performance and management
14- lanter, (2000) performance and management.
15-chandler, A. D, jr, (1962), strategy and structure: chapters in the history of the industrial enterprise.
16-ittner, c. d. & Larcker, d.f, (1997) quality strategy, strategic control systems, organizational performance.