Investigating the relationship between emotional intelligence and library anxiety among students of Bushehr University of Medical Sciences and Health Services and Persian Gulf University

Number of pages: 135 File Format: word File Code: 32085
Year: 2012 University Degree: Master's degree Category: Librarianship
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  • Summary of Investigating the relationship between emotional intelligence and library anxiety among students of Bushehr University of Medical Sciences and Health Services and Persian Gulf University

    Master thesis

    Abstract:

    Scope and purpose: Nowadays, the importance of the problem of library anxiety as a deterrent factor in the proper use of libraries, especially university libraries, is not hidden from anyone. Various researches have been conducted in order to provide solutions to reduce this type of anxiety; The current research also aims to determine the relationship between emotional intelligence and library anxiety of students of Bushehr University of Medical Sciences and Persian Gulf University, and tries to introduce emotional intelligence skills as one of the solutions to reduce library anxiety.

    Research method: The method of this research is descriptive survey and correlation type. A total of 700 students from Bushehr University of Medical Sciences (affiliated to the Ministry of Health, Treatment and Medical Education) and Persian Gulf University (affiliated to the Ministry of Science, Research and Technology) were selected by stratified random sampling. The data was collected using the standardized Siberian Shrink emotional intelligence questionnaire and the localized Bostick library anxiety questionnaire, and was analyzed using SPSS software and statistical tests of variable t-test, independent t, F test, Kruskal-Wallis, Mann-Whitney, Pearson correlation test and linear regression test at a significant level (P value>0.05).

    Findings: The findings of the research showed that the students of these two universities have library anxiety lower than the average level (73/91) and this anxiety is higher than the average level only in the "mechanical factors" component. By comparing male and female students, it was observed that they have no difference in terms of library anxiety at a significance level of 0.97; Of course, in terms of comparing the components, there is a significant difference between male and female students only in terms of "factors caused by interaction with librarians". The level of emotional intelligence of students is also above the average (106/03), which is the highest level of emotional intelligence related to the component of social skills. By comparing male and female students, it was observed that they have no difference in terms of emotional intelligence at a significant level of 0.9; Of course, in terms of comparing the components, male and female students have a significant difference only in terms of "social awareness". Also, there was an inverse and significant relationship between emotional intelligence and library anxiety of students (r = -0.41). This result was also obtained in Bushehr University of Medical Sciences (r = -0.39) and Khaij Fars University (r = -0.43). Also, there was an inverse and significant relationship between the components of emotional intelligence - apart from the self-motivation component - and library anxiety and its components.

    Conclusion: According to the research findings and the existence of a significant relationship between emotional intelligence and library anxiety, it seems that paying attention to emotional intelligence is effective and valuable for reducing students' anxiety level when using the library and as a result, better library productivity. At the end, suggestions have been given for librarians and library managers.

    Keywords: Library anxiety, emotional intelligence, Bushehr University of Medical Sciences, Persian Gulf University, Bushehr, students

    Statement of the problem

    Introduction

    Library is a social institution where people are looking for a way to solve their information needs. This institution plays an important role in identifying information needs (both potential and actual needs), providing, retrieving and making available the content of information resources needed by users. In order to fulfill such a role, in addition to the usual tasks of every library, including providing, organizing and making available information resources, examining the emotional and psychological barriers to using the library can have an effect on providing better services and using the library as appropriate as possible for users. This is important because a library, despite having a suitable collection of all kinds of information resources, will not be able to properly support its users and provide them with appropriate services if it does not have a calm environment without anxiety-causing factors. Hence, the issue of anxiety as one of the major emotional and psychological obstacles facing users should be considered.Until now, the discussion of anxiety and its various types such as computer anxiety[1], internet anxiety[2], information anxiety[3], library research anxiety[4], library anxiety[5], math and statistics anxiety[6] and research anxiety[7] has been the subject of numerous researches (Irfan Menesh, Mohammadi, Dehgah, 2013). Meanwhile, library anxiety is considered as one of the most important and common anxieties in scientific environments (Bostick, 1992).

    The idea of ??library anxiety has been proposed since 1972 (Khadevi, Abedi, Shabani, 2015). One of the first researches conducted in the field of library anxiety was the research conducted by Mellon (Mellon, 1986); In this research, the "library anxiety theory[8]" was proposed for the first time. Then, in 1992, Bostick determined the library anxiety measurement scale and used it as a tool for his research in this field. Since then, many researches have been conducted to reduce the level of library anxiety.

    Among the researches conducted in recent years, there is a gap in research that deals with emotional intelligence as a factor affecting the level of library anxiety. Since, on the one hand, emotional intelligence and its components pay attention to the psychological characteristics of people and try to describe and interpret the place of emotions and emotions in human capabilities, and on the other hand, library anxiety is also considered as a psychological obstacle in the direction of achieving such capabilities and capabilities, the existence of a relationship between these two categories can be considered probable. Knowing the various psychological characteristics of people and paying attention to them provides a platform so that in the first step, people are able to identify their strengths and weaknesses, either in the form of individual activities or in the form of collective activities. In the next step, these people will be able to use their known strengths and weaknesses to establish effective communication and purposeful interaction with other members of society. In this regard, emotional intelligence can play a fundamental role as one of the influential factors related to gaining awareness of interpersonal relationships that creates the ability to recognize and differentiate emotions and motivations of individuals (Soltanifar, 2016). Considering that emotional intelligence has an acquired nature (Fletcher, Leadbetter, Curran, O'Sullivan, 2009), addressing this concept seems to be the basis for reducing some communication problems of users in libraries. They are commonly seen in all parts of the library. In this regard, university libraries are not exempted from this and have used new technologies for the correct implementation of the educational and research programs of the university. The use of technologies in parts of the library that are directly related to the user has caused problems for users or students. Students should be able to adapt to new information technology methods and tools. Since many students are not fully familiar with these new methods and tools and are not aware of the help that librarians are able to provide in obtaining information, using the library for this group of students becomes an unpleasant and anxiety-ridden experience (Hariri, Nemati Lafmjani, 2018). These factors and many other issues such as the library's environmental characteristics, inappropriate behavior of librarians and other issues can have complex psychological effects on university library users and affect the quantity and quality of library use. One of these psychological effects is the issue of anxiety, which is referred to as library anxiety in library and information sciences (Irfan Menesh, Basirian Jahormi, 2018). According to Mellon (Mellon, 1986), "library anxiety is a general emotional feeling caused by tension and fear that people experience when actually using the library or when they intend to use the library."

  • Contents & References of Investigating the relationship between emotional intelligence and library anxiety among students of Bushehr University of Medical Sciences and Health Services and Persian Gulf University

    List:

    1. State the problem. 2

    1-1. Introduction. 2

    1-2. Definition of the problem. 3

    1-3. The necessity of conducting research. 5

    1-4. The main goal of the research. 6

    1-5. Sub-goals of the research. 6

    1-6. Research questions. 7

    1-7. Theoretical foundations. 7

    1-7-1. It's helpful. 7

    1-7-2. intelligence 8

    1-7-3. emotional intelligence 8

    1-7-4. Comparison of emotional intelligence and intelligence or cognitive intelligence. 10

    1-7-5. The history of the formation of emotional intelligence. 11

    1-7-6. Training to improve emotional intelligence skills. 13

    1-7-7. Common approaches in the field of emotional intelligence and the model used in research. 16

    1-7-8. Characteristics of people with high emotional intelligence. 18

    1-7-9. Emotional intelligence and gender. 20

    1-7-10. Emotional intelligence and anxiety. 21

    1-7-11. anxiety 23

    1-7-12. Types of anxiety. 25

    1-7-13. A history of library anxiety. 29

    1-7-14. Ways to reduce library anxiety. 31

    1-7-15. Emotional intelligence and library anxiety. 32

    1-7-16. conclusion 34

    1-8. A review of previous researches inside and outside of Iran. 35

    1-8-1. Researches conducted abroad 35

    1-8-1-1. Studies in the field of emotional intelligence. 35

    1-8-1-2. Studies in the field of library anxiety. 38

    1-8-2. Researches done inside the country 45

    1-8-2-1. Studies in the field of emotional intelligence. 45

    1-8-2-2. Studies in the field of library anxiety. 48

    1-8-3. conclusion 50

    1-9. Definition of theoretical and operational research variables. 51

    Chapter Two: Research Methodology

    2. Research methodology. 53

    2-1. Introduction. 53

    2-2. Research methodology. 53

    2-3. Research community and sample size. 53

    2-3-1. The method of calculating the sample size and its number. 55

    2-4. Information collection tools and procedures. 56

    2-4-1. Siberia shrink questionnaire. 56

    2-4-2. Bostick Library Anxiety Scale. 57

    2-5. Validity and reliability of data collection tools. 60

    2-5-1. narrative 60

    2-5-2. Reliability 60

    2-6. Data collection process 61

    2-7. Statistical analysis of data 61

    2-7-1. Testing the assumption of normality of variables 61

    Chapter three: analysis of findings

    3. Analysis of findings 64

    3-1. Introduction. 64

    3-2. Description of the studied variables. 64

    3-2-1. Analysis of demographic information. 64

    3-2-2. Information about the type of university and faculty 66

    3-3. Answers to the main research questions. 66

    Chapter Four: Discussion and Conclusion

    4.  Discussion and conclusion. 95

    4-1. Introduction. 95

    4-2. Summary of the findings related to the questions and the discussion around them 95

    4-3. General conclusion. 97

    4-4. Suggestions 106

    4-4-1. Practical suggestions for research. 106

    4-4-1-1. Practical suggestions for librarians. 106

    4-4-1-2. Practical suggestions for library managers. 107

    4-4-2. Suggestions for future research and studies 108

    4-5. Limitations of research implementation. 109

    List of sources. 112

    Persian sources. 110

    English sources

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Investigating the relationship between emotional intelligence and library anxiety among students of Bushehr University of Medical Sciences and Health Services and Persian Gulf University