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  3. The effect of social capital on strategic decision-making in branches of Tejarat Bank of Isfahan province

The effect of social capital on strategic decision-making in branches of Tejarat Bank of Isfahan province

Number of pages: 138 File Format: word File Code: 31280
Year: 2013 University Degree: Master's degree Category: Management
Tags/Keywords: Evaluation of the organization's performance - Intra-organizational social capital - Organizational cohesion - Organizational participation - Public administration - Social capital - Strategic decision making - Strategic management
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  • Summary of The effect of social capital on strategic decision-making in branches of Tejarat Bank of Isfahan province

    Master's thesis in the field of public administration

    Abstract

    The purpose of this research is to investigate the effects of social capital on strategic decision-making in Tejarat Bank branches in Isfahan province. The research method is a description of the survey type and the researched population includes all the employees of Tejarat Bank branches in Isfahan province, which was 1300 people at the time of the research. In this research, the stratified method was used to obtain the target sample. In this way, after determining the proportion of people in the society (branches under research), the percentage of each bank among the entire population is calculated, and then we randomly select the desired sample in the same proportion. The sample size for the research is 191 employees of Tejarat Bank branches in Isfahan province. Out of the 191 distributed questionnaires, 187 questionnaires were returned, and the return rate of the questionnaires is 98%. Out of this number, 184 returned questionnaires were usable. Therefore, the final sample of this research is 184 people, on which all statistical analyzes were performed. In this research, a closed-ended questionnaire was used in which a five-point Likert scale was used and included 57 questions that were made by the researcher and using the opinions of supervisors and advisors.  The reliability of the questionnaire was estimated based on Cronbach's alpha coefficient of 0.819. Descriptive and inferential statistics (Kendall's correlation coefficient) were used to analyze the data. The results showed that the following hypotheses were confirmed at the confidence level of 99%:

    Main hypothesis 1:

    Intra-organizational social capital has an effect on strategic decision-making in Bank Tejarat branches in Isfahan province.

    Sub-hypotheses:

    There is a significant relationship between strategic decision-making and the structural dimension of intra-organizational social capital in Bank Tejarat branches in Isfahan province.

    Strategic decision-making And there is a significant relationship between the cognitive dimension of intra-organizational social capital in the branches of Tejarat Bank of Isfahan province.

    There is a significant relationship between strategic decision-making and the relational dimension of intra-organizational social capital in the branches of Tejarat Bank of Isfahan province.

    Main hypothesis 2:

    Extra-organizational social capital has an effect on strategic decision-making in the branches of Tejarat Bank of Isfahan province.

    Sub-hypotheses:

    Between strategic decision-making and dimension There is a significant relationship between the structure of extra-organizational social capital in the branches of Tejarat Bank of Isfahan province.

    There is a significant relationship between strategic decision-making and the cognitive dimension of extra-organizational social capital in the branches of Tejarat Bank of Isfahan province.

    There is a significant relationship between strategic decision-making and the relational dimension of extra-organizational social capital in the branches of Tejarat Bank of Isfahan province. structural [3], cognitive dimension [4], relational dimension [5].

    Chapter 1

    Generalities

    Definition of the problem, history of the subject, research method

    Introduction

    Achieving development requires the examination of basic solutions in order to achieve it. The existence of various resources in underdeveloped societies is one of the basic and important areas for development. Social capital, along with economic capital and human capital, has recently been recognized as an influential variable in the development process (Avani and Shirvani, 2014). According to many thinkers, social capital refers to the links and connections between the members of a network as a valuable resource, and through norms and mutual trust, it makes the goals of the members come true. Social capital is considered as a resource that may be used by individuals, groups, and societies to achieve desired outcomes, and it is a concept that is used in many cases by social analysts to describe a wide range of social processes and helps to understand the question of why some individuals, groups, and classes of people achieve more positive political, economic, or social outcomes than others.

    Villanova and Josa [6] (2003) considered social capital as a management phenomenon and mentioned various characteristics for it such as trust, shared values ??and behaviors, communication, cooperation, mutual commitment, mutual recognition and network.They believe that social capital cannot exist without one of these characteristics, and it is impossible to imagine that the organization can work without some of these characteristics. On the other hand, the rapid pace of changes in the current world means that conventional management methods cannot adapt to changes. When the changes were minor, we could use experience, but when the decisions are strategic and the results are very major and irreversible, we cannot use decisions based on intuitive judgments and personal experience based on management philosophies. Therefore, the process of strategic management is an attempt to prepare a second version of what happens in the brains of very intelligent and elite people, that is, those who have a direct understanding of things and combine knowledge and information with their scientific analysis, and use their social capital to identify changes and ensure the survival of the organization in the field of competition and conflicts.

    One of the main characteristics of the manager's presence in the organization he manages is to make the right decision and try to implement it quickly, correctly and efficiently. In other words, if appropriate and appropriate decisions are made with correct and up-to-date information, and if the information channels of the organization have appropriate and transparent information, this transparency includes all levels of the organization. Making a rational and effective decision based on clear information will guarantee and stabilize the consistency and durability of the organization's life. There have been many definitions of decision-making.

    "Decision-making can be defined as a way of acting or moving in a specific direction, which has been chosen with deliberation and awareness, among different ways and methods to achieve a desired goal."

    Star [7] believes that "decision-making is the basis of all the tasks that a manager performs in an organization."

    Organizational decisions are numerous and every The organizational level requires a special decision maker. The subject of the research is related to the influence of social capital on strategic decision making. Strategic decisions include those decisions that are aimed at the future and higher goals of the organization. The type of decision, why it is adopted, the appropriate mechanisms for implementing the decision, the right time to deal with it, getting feedback and reviewing the decision are among the issues that make the need to investigate the effects of social capital in this field inevitable.

    The concept of social capital in a start-up organization has three important components: organizational trust, organizational cohesion, and organizational participation, which is both a handicap and an extension of these three components. At the same time, this vital capital has a strong mutual dependence and relationship with physical, economic and human capital, it helps to accelerate the financial, cultural and informational development and growth of the organization; It creates a sense of cooperation and cooperation among the members of the organization.

    Social capital in the organization has two aspects or two types:

    Intra-organizational social capital

    External-organizational social capital

    In both aspects of social capital in the organization, structural, cognitive and relational components are examined.

  • Contents & References of The effect of social capital on strategic decision-making in branches of Tejarat Bank of Isfahan province

    List:

    Abstract. 1

    Chapter 1: general definition of the problem, history of the subject, research method

    1-1) Introduction. 4

    1-2) Statement of the problem. 5

    1-3) Investigations done. 7

    1-4) Objectives. 10

    1-5) research assumptions. 11

    1-6) methods and tools of information gathering. 12

    1-7) Definition of words and terms. 13

    Chapter Two: Research Literature

    Part One: Social Capital

    2-1-1 Introduction. 16

    2-1-2 The concept of social capital. 17

    2-1-3 The importance of social capital. 18

    2-1-4 definitions of social capital. 19

    2-1-5 Social capital from the perspective of others. 20

    2-1-5-1 Social capital from Putnam's point of view. 20

    2-1-5-2 social capital according to James Coleman. 21

    2-1-6 Organizational social capital. 22

    2-1-7 The importance of social capital in creating the organization's intellectual capital. 23

    2-1-8 elements of social capital. 24

    2-1-9 A model for measuring social capital. 24

    Second part: strategic decision-making

    2-2-1 Definition of decision. 27

    2-2-2 Definition of decision making. 27

    2-2-3 The nature of decision making. 28

    2-2-4 classification of decisions. 29

    2-2-5 planned and unplanned decisions. 30

    2-2-6 Hierarchical decisions. 31

    2-2-7 How is strategic decision making possible? 34

    2-2-8 Definition of strategic thinking. 34

    2-2-9 effective factors in the spread of strategic thinking. 35

    2-2-10 Administrative hierarchy, the bane of strategic decision-making. 35

    2-2-11 Seven strategic decision criteria. 36

    2-2-12 decision-making process. 37

    2-2-13 Individual decisions. 38

    2-2-14 organizational decisions. 40

    2-2-15 Past investigations. 40

    Chapter Three: Research Method

    3-1) Introduction. 49

    3-2) Research method. 50

    3-3) Statistical population. 51

    3-4) Determining the sample size. 51

    3-5) sampling method. 52

    3-6) Information collection method. 53

    3-7) Information collection tool. 54

    3-8) Reliability estimation of the questionnaire. 57

    3-9) validity of the questionnaire. 58

    3-10) research assumptions. 59

    3-8) Questionnaire reliability estimation. 61

    3-9) validity of the questionnaire. 61

    3-10) research assumptions. 61

    Chapter Four: Research Findings and Results

    4-1 Introduction. 64

    4-2 sample features. 65

    4-3 hypothesis testing. 77

    Chapter Five: Conclusion, Suggestions and Limitations

    5-1 Introduction. 94

    5-2 Conclusion. 95

     

    5-3 Suggestions. 100

    4-5 Suggestions for future research. 105

    5-5 research limitations. 106

    Appendixes. 107

    Sources and sources. 119

    A) Persian sources. 120

    b) Latin sources. 123

    Persian summary. 125

     

    Source:

    A) Persian sources

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    Asgharpour, Mohammad Javad (1371), "Decision making and operations research in management", 3rd edition, Tehran, Jihad University.

    Alwani, Seyyed Mehdi, Shirvani, Alireza (1383), "Social capital is the central principle of development", scientific-educational monthly. Tadbir.

    Omaskaran, (2008), "Research methods in management", translated by Mohammad Saebi and Mahmoud Shirazi. Tehran: Government Management Education Center.

    Ichi Omi, Ken (1371), "Thinking of a Strategist", translated by Daver Mesgarian Haghighi, first edition, Industrial Management Organization.

    Bast, John (1384), "Research Methods in Educational Sciences", translated by Hassan Pasha Sharifi and Narges Taleghani. Tehran: Rushd Publications.

    Tahghiqi, Amir Hossein (1385), "Social capital of government and institutions in Iran", Fars news agency, number: 8503020098.

    Taslimi, Mohammad Saeed (1377), "Policy line process", published pamphlet of the Master of Public Administration of Tehran University.

    Jaafranjad, Ahmad (1376), "Management of Production and Operations", first edition, Tehran, University of Tehran School of Management Publications.

    Hahader, Manouchehr (1374), "Decision making in management", third edition, Tehran, Government Management Education Center.

    Hafez Nia, Mohammad Reza (1386), "An Introduction to Research Methodology in Human Sciences", Tehran: Organization for the Study and Compilation of Science Books.

    Hamidzadeh, Mohammad Reza (1377), "Decisions: All kinds of instruments and

    Hamidzadeh, Mohammadreza (1377), "Decisions: types of mechanisms and actions", Management Saz magazine, first year, number 2, summer and autumn 77.

    Khaki, Gholamreza (1388). "Productivity management; with an analytical approach to it in the organization", first edition, fifth edition, Tehran: Kohsar Publishing.

    Khezri, Mohammad (1384), "Government and Social Capital", Strategic Studies Quarterly, first issue of the ninth year, serial number 31.

    Khorshidi, Abbas and Qureshi, Seyed Hamid Reza (1386), "Guidelines for Compiling Academic Dissertation and Dissertation", Tehran: Publications Yastarun.

    Khoinejad, Gholamreza (2016), "Research methods in educational sciences", Tehran: Organization for the Study and Editing of Science Books

    Delaver, Ali (2016), "Theoretical and Practical Foundations of Research in Humanities and Social Sciences", Tehran: Rushd Publications.

    Rahman Sarasht, Rahman (2016), "Theories of Organization and Management, from Modernism to Postmodernism", Vol. Second, Duran Publications. Rezaei, Seyedabed, (2007), "The Role of Social Capital in Career Path", Asr Management Quarterly, No. 8. (1384), "An Introduction to Sampling in Research", Tehran: Organization for Studying and Compiling Humanities Books of Universities (Samt).

    Sarmad, Zohra; Hijazi, Elaha and Bazargan, Abbas (2016), "Research Methods in Behavioral Sciences", Tehran: Age Publishing House.

    Salimi Borojni, Majid (2015), "Governments' View of Social Capital", Dunyai Ekhtaz newspaper. Available at: http://www.daneshju.ir/forum/archive/t-73615.html

    Salimi, Gurban Ali (1370), "Introduction to Research Methodology in Educational Sciences", Isfahan: Baath Publications.

    Seminar "How is Strategic Decision Making Possible?", Tadbir Magazine, No. 6, 1369.

    Siyadi, Gholam Ali (1388), "Investigating the relationship between social capital and organizational learning", master's thesis. Supervisor: Kamal Durrani, University of Tehran.

    Abbaszadeh, Mir Mohammad.(2008), "Practical methods of research in humanities", Urmia: Urmia University Press.

    Attai, Javad (2018), "Examination of the relationship between social capital and organizational culture", master's thesis. Supervisor: Gholamreza Jandaghi, Qom Campus, University of Tehran.

    Faghi Farahmand, Nasser (2006), "Organization Dynamics Management", Forozesh Publications.

    Faqihi, Abolhassan, Faizi, Tahereh (2005), "Social capital, a new approach in the organization", Management Knowledge Quarterly in Organization No. 72.

    Fazhi, Faqihi (1385), "The Role of Social Capital in Creating Intellectual Capital", Organization (Study of Two Iranian Automobile Companies), Management Knowledge Quarterly, Year 19, No.

    Qalipour, Rahmatullah (1386), "Social Capital and Its Deterioration Factors", Dr. Qalipour's speech at the conference hall of the Faculty of Humanities of Mazandaran University (December 26, 2016).

    Qalipour, Rahmatullah. Madhoshi, Mehrdad. Jafarian, Vahid, (2007), "Analysis of the relationship and impact of social capital on organizational entrepreneurship", Management Management Quarterly, No. 17. Kim, Philip. Aldrich, Harold (2005), "Social Capitals and Entrepreneurship", translated by Khalil Hanif, Work and Community Monthly, No. 108.

    Kerlinger, Frederick Nickels (2005), "Fundamentals of Research in Behavioral Sciences", translated by Hassan Pashashrifi and Jafar Najafi Zand, Publisher: Avai Noor.

    Maqimi, Seyed Mohammad (2006), "Development of Social Capital through Organizational Entrepreneurship" NGOs", the first national conference on entrepreneurship, creativity and future organizations, Tehran.

    Nadri, Ezzat A. and Seif Naraghi, Maryam (2016), "Research methods and how to evaluate them in humanities". Tehran: Arsbaran Publications.

    Nadmi, Yunus (2008), "Trust, social capital and economic performance", Dunyai Ekhtaz newspaper No. 1882.

    Homan, Haider Ali. (1386), "Descriptive statistics in behavioral sciences", Tehran: Peik Farhang publishing house.

    Homan, Heydar Ali. (1386), "Psychological and educational and technical measurements of test preparation", Tehran: Parsa Publications.

    B) Latin sources

    Coleman, J (1990), "Equality and Achievement in Education", West View Press, Boulder.

    Cooks, Stereand Slack, Nigel (1991). "Making Management Decisions", Prentice-Hall international (UK), 1th ed.

    Davidsson, P. and Honig, B. (2003). "The role of social and human capital among nascent entrepreneurs", Journal of Business Venturing, 18: 301-31.

    Fine, Ben (2001).

The effect of social capital on strategic decision-making in branches of Tejarat Bank of Isfahan province
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