Word Files
Reference for Downloading Educational Files
  2. Management
  3. Investigating the relationship between managers' emotional intelligence and learning organizational culture in the General Post Office of East Azarbaijan province

Investigating the relationship between managers' emotional intelligence and learning organizational culture in the General Post Office of East Azarbaijan province

Number of pages: 102 File Format: word File Code: 31241
Year: 2013 University Degree: Master's degree Category: Management
Tags/Keywords: emotional intelligence - Emotional intelligence of managers - Executive management - Learning organizational culture - Organizational culture - Relationship management - self management - Social awareness - Social skills - Strategic management
  • Part of the Content
  • Contents & Resources

  • Summary of Investigating the relationship between managers' emotional intelligence and learning organizational culture in the General Post Office of East Azarbaijan province

    Dissertation for M.A. in Executive Management

    Strategic Management Orientation

    Abstract:

    Effective and successful managers pay attention to the emotional capabilities of people and in their communication they can understand the emotions and feelings of others and react accordingly. lead to the provision of conditions for the implementation of learning organizational culture in organizations that are considered as a competitive advantage in today's competitive world.

         The purpose of this research is to investigate the impact of managers' emotional intelligence on learning organizational culture in the General Post Office of East Azarbaijan province. The theoretical framework cited in this research is a combination of the theory of the Academy of Emotional Intelligence and the theory of Mikhail Marquardt, in which four components, self-awareness, self-management, social awareness and relationship management, are used to examine emotional intelligence. To achieve this goal, a main hypothesis and several sub-hypotheses were set, and a questionnaire containing 54 questions was designed to test these hypotheses. After measuring the validity and reliability, the questionnaire was given to the statistical sample, which was 125 people. After collecting the questionnaires, the resulting information was summarized and classified, and then descriptive and inferential statistical methods were used to analyze the collected data. The results of the research show that among the four components of emotional intelligence, only the self-management component is not related to the organizational culture of the learner in the General Post Office of Azar Baijansharghi province. Keywords: intelligence, emotional intelligence, organizational culture, organizational culture of the learner.

    1-1- Introduction

    People have been talking about emotional intelligence for a long time, but they have not been able to control and use it. We devote most of our energy to self-improvement 1 to the acquisition of information, experience, cognitive intelligence 2, and specialized education. This becomes great when we can fully understand our own emotions, the emotions of others, and the profound impact they have on our daily lives. We think that the long distance between the popularity of emotional intelligence as a concept and its application in society has two reasons:

    The main reason is that people do not understand it. They often confuse emotional intelligence with charisma and sociability. The second reason is that they think that humans either have emotional intelligence completely or they don't have it at all (Bradbury, 2014).

    Regarding the aforementioned matters and the importance of emotional intelligence as one of the critical success factors of global managers, in this research, an attempt has been made to measure the extent of this relationship in Iranian managers (General Post Office of Azar Baijansharki Province) in order to use it in order to achieve the goals of the organization. We mention the conceptual definition of variables and the operational definition of variables.

    1-2 - Statement of the problem

            Years ago, talking about cognitive intelligence (IQ) and how to measure it was considered the concern of most experts in the world. But in the current decade, in all work environments, especially educational organizations, emotional intelligence has become the intellectual paradigm of most human resource professionals; As they say, 80% of people's success at work depends on their emotional intelligence, and only 20% of it is related to IQ. With this account, emotional intelligence is a comprehensive term that covers a wide range of individual skills and characteristics and usually refers to those intra-personal and interpersonal skills that go beyond a certain area of ??previous knowledge, such as intelligence and technical or professional skills (Sebahanijad, 2009).

           In some researches, it has also been shown that the ability of emotional intelligence creates a suitable organizational atmosphere for the further development of the talent of employees and ultimately leads to the provision of conditions for the implementation of the organizational culture of learning in organizations, which is considered as a competitive advantage in a competitive world. So it can be said that even though the driving force of the changes in the 20th century was intellectual or logical intelligence, but according to the evidence available at the beginning of the 21st century, emotional intelligence will cause more and more changes (Dearburn, 2003). has become operational. Significant and successive developments in the field of information technology have led some observers to the conclusion that the postal sector is declining and its good days are over. But it should be noted that currently in developed countries such as America, Germany, Sweden, Holland, Japan, etc. Post has a commercial position and provides good services, so that South Korea Post is the fifth largest commercial company, after Samsung, Hyundai, LG and Korea Telecom. (Portal of the Islamic Republic of Iran Post Company). On the other hand, the growing trend of globalization and the elimination of trade barriers has stimulated competition beyond national postal markets. The traditional and geographical boundaries have disappeared and the accepted methods of interacting with postal offices are facing severe challenges every day, and this is undoubtedly not unrelated to the intelligence of managers and organizational culture. Management or human factors are the most important reasons for the changes that mankind is witnessing in all fields and in various societies today. In order to move towards better conditions, in addition to factors such as capital, raw materials, etc., it is the most important and main factor of human resources, and therefore intelligence can be a form of emotional evolution. It is about paying attention to people in organizations and being a new and worthy tool in the hands of business managers and ensuring their satisfaction, and also as the ability to understand the feelings and needs of others in order to educate and guide them in a way that leads to long-term and short-term organizational goals and the satisfaction of people in the society, it is a great help for work. Effective and successful managers pay a lot of attention to emotional capabilities, and in their communication, they can understand the emotions and feelings of others and react accordingly, and in a word, they have high emotional intelligence, and this ability creates a suitable organizational atmosphere for the further development of employees' talent, and ultimately leads to the provision of conditions for the implementation of a learning organizational culture in organizations. The main purpose of the current research is to examine the relationship between the emotional intelligence of managers and the organizational culture of the learner in the General Post Office of East Azarbaijan province, because in recent years, the staff of the General Office have expressed dissatisfaction with the managers' lack of attention to personnel issues, so that in the last few months, dozens of personnel of this General Office have transferred to other organizations and several people are looking to leave this organization. 

    The key strategy of postal services is to anticipate needs and re-engineer existing services and develop new services to meet the ever-changing needs of customers. Customer-oriented service organizations, such as the Islamic Republic of Iran Post, try to align all processes, strategies and goals of the organization with the demands and requirements of customers. Therefore, for this purpose, in this research, we examine the relationship between the emotional intelligence of managers and the learning organizational culture in the General Post Office of East Azerbaijan province, because in the current era, human resources have become human capital and are of greater importance, which is of particular importance in the postal company, whose main capital is human power. What is the relationship between managers' emotionality and the learning organizational culture of the General Post Office of East Azarbaijan province and which dimension has the most relevance? 1-4- The importance and necessity of research Considering that in today's era, all organizations aim to achieve predetermined goals.

  • Contents & References of Investigating the relationship between managers' emotional intelligence and learning organizational culture in the General Post Office of East Azarbaijan province

    List:

    Abstract. 1

    Chapter One: General Research

    1-1- Introduction.  2

    1-2- Statement of the problem. 3

    1-3- The main question. 4

    1-4- The importance and necessity of research.  4

    1-5- research objectives.  5

    1-5-1- General goals.  5

    1-5-2- Sub-goals. 5

    1-6- Theoretical framework.  5

    1-6-1- Daniel Goleman's Theory of Emotional Intelligence Academy. 5

    1-6-2- Mikhail Marquardt's theory. 6

    1-7- research hypotheses. 6

    1-7-1- The main hypothesis. 6

    1-7-2- sub-hypotheses. 6

    1-8- research variables. 7

    1-8-1 independent variable. 7

    1-8-2- dependent variable. 7

    1-9- research area. 7

    1-10- conceptual definition of variables. 7

    1-11- operational definition of variables. 8

    1-12- conceptual model of research.  9

    1-13- operational model of research. 9

    Chapter Two: Research Literature

    Part One: Emotional Intelligence

    2-1- Introduction.  10

    2-2- Affection.  11.

    2-3- Intelligence.  12

    2-3-2- Sternberg's three-dimensional theory. 12

    2-3-3-the theory of multiple intelligences. 13

    2-4- types of intelligence.  14

    2-4-1- Artificial intelligence.   14

    2-4-2- Natural intelligence. 15

    2-4-3- Social intelligence.  16

    2-5- Emotional intelligence and IQ.  16

    2-5-1- Comparing emotional and intellectual intelligence. 17

    2-5-2- The relationship between emotional intelligence and managers' effectiveness.  18

    2-5-3- The basic concepts of emotional intelligence from the point of view of Mayer and Salovey.  18

    2-5-4- The basic concepts of emotional intelligence in terms of burden - it.  20

    2-6- Cultural intelligence. 24

    2-6-1- Definition of cultural intelligence.  24

    2-6-2- Dimensions of cultural intelligence.  25

    2-6-3- Components of cultural intelligence.  25

    2-7- Emotional intelligence. 26

    2-7-1- Definition of excitement.  29

    2-7-2- Definition of emotional intelligence by Daniel Goleman.  29

    2-7-3- Dimensions of emotional intelligence.  29

    2-7-4- The relationship between emotional intelligence and personality. 30

    2-7-5- the attractiveness of emotional intelligence.  30

    2-7-6- Emotional intelligence and IQ.  31

    2-7-7- Measuring emotional intelligence.  31

    2-7-8- The importance of emotional intelligence.  32

    2-7-9- Development of emotional intelligence.  33

    2-7-10- The relationship between emotional intelligence and cultural intelligence.  33

    2-7-11- Teaching emotional intelligence.  34

    2-7-12- The basics of emotional intelligence. 34

    Part Two: Learning Organizational Culture

    2-2-1-Introduction.  35

    2-2-2- Definition of culture.  35

    2-2-3- Definition of organizational culture.  36

    2-2-4- Common models of culture.  36

    2-2-5- Features of organizational culture.  37

    2-2-6- The role and functions of culture in the organization. 38

    2-2-7- Formation of organizational culture.  38

    2-2-8- Types of organizational culture.  39

    2-2-9- Levels of Shain's organizational culture. 40

    2-2-10- The concept of learning organization. 42

    2-2-10-1- Definition of organization. 42

    2-2-10-2- Definition of learning. 42

    2-2-10-3- Definition of learning organization. 42

    2-2-11- Dimensions of the learning organization. 43

    2-2-12- The structure of the learning organization. 43

    2-2-13- The impact of value on organizational culture. 44

    2-2-14- Management of learning organizations. 44

    2-2-15- History of the learning organization. 44

    2-2-16- General rules in learning organizations. 45

    The third part: emotional intelligence and organizational culture of the learner

    2-3-1- Introduction.  47

    2-3-2- self-awareness and organizational culture of the learner.  47

    2-3-3- Learning organizational culture.  47

    2-3-3-1- Features of learning organizational culture.  48

    2-3-4- Post history. 50

    2-3-4-1- General Post Office of East Azarbaijan Province. 50

    Section IV: Background of the research

    2-4-1- Introduction.  51

    2-4-2- Research done inside and outside. 51

    2-4-2-1- Research conducted inside the country. 51

    2-4-2-2- Research conducted abroad.  51

    2-4-3- types of emotional intelligence models. 52

    Chapter Three: Research Methodology

    3-1- Introduction. 53

    3-2- Research method. 54

    3-3- Society and statistical sample.  54

    3-4- Information collection tools.  54

    3-5- Reliability and validity of measurement tools.  55

    3-6- Statistical data analysis method.  56

    Chapter Four: Statistical Analysis of Information

    4-1-Introduction.   57

    4-2- First part: Descriptive statistics. 58

    4-3- The second part: Descriptive statistics.  60

    4-4- The third part: testing the hypotheses. 64

    Chapter Five: Conclusions and Suggestions

    5-1- Introduction. 68

    5-2- Conclusion. 68

    5-3- Suggestions.  69

    5-4- Research limitations. 69

    Sources and sources. 71

    Appendixes. 76

     

    Source:

    Persian sources

    1- Aghayar S, Sharifi P. 1386. Organizational emotional intelligence. First. Isfahan: Sepahan. p. 324.

    2- Alwani S. M. 1378. Learning organizations, successful and knowledge-creating organizations. Management magazine. Dovalit, 26:40.

    3- Akbarzadeh N. 1383. Emotional intelligence: the view of Salvi and others. First. Tehran: Farabi. p. 134.

    4- Bradiri T. 1384. Emotional intelligence. Translation by M. Ganji, Tehran: Savalan publishing house: p. 274.   

    5- Brahni et al. 2013. The field of psychology. what to give Rushd Volume 1. p. 710. -5

    6- Portal of the Islamic Republic of Iran Post Company: www.post.ir.

    7- Thomas D, Inkson K. 2017. Cultural intelligence, human skills for global business. Translated by Mir Sespas, Vedadi, Dashti, Mithaq Associates Publications, first edition.                                                                                                                                                                                                                            

    8- Jarvis P. 1381. Adult education and continuing education. Translated by Gha Sarmad, Tehran: Smit.

    9- Khaef Elahi A, Dostar M. 2012. Dimensions of emotional intelligence. Development Management, 18:52-63.

    10- Dostaram. 1382. Dimensions of emotional intelligence. Management and Development Monthly, Vol. 18, 57-54. Translated by Parsaian A. Arabi S. M., Tehran: Dofter Poshehai Faranghi, Ch. 8. 12- Deshiri, quoted by Bar-Ann and Parker. 1381, 52. 13- Robbins, Stephen. 2013. Organization theory. Translated by Sam Alwani, H. Danaei Fard, Tehran: Safar, 7th Ch. 14- Robbins A. 1385. Organization theory. Translation by Alvani S. M., Tehran: Safar, 14th edition. Pg: 418.

    15- Robbins A. 1387. Organizational behavior, concepts, theories and applications. Translation by A. Parsaian and Malvani, Tehran: Cultural Research Office.

    16- Rashidi S. 1387. Examining the relationship between emotional intelligence with the organizational improvement of Urmia Telecommunications Company. Master's Thesis, Qazvin School of Management. 17-Zarei Matin H. 1380. Twelve characteristics of the learning organization. Qom Higher Education Journal, 10:62-73. 18- Zalim R. 1385. The effective learning administrative system between the means of achieving development, the planning management organization of the Public Administration Center. 19- Sobhaninejad M, Yuzbashi A. 2009. Emotional intelligence and management in the organization (theoretical foundations, educational methods and measurement tools). First. Tehran: Yestron. p. 220. 20- Sajjadi, S. 1378. Getting to know the basics of the post. First. Tehran: Post Company, 100. 21- Sangeh, 1380. The fifth commandment: creating an inclusive organization. Translated by H. K. Hedayat and M. Roshan, Tehran: Industrial Management Organization, 24-29. Q662.

    22- Siaruchi Z., Forgas Z., Mayer J. 2013. Ataghi intelligence in everyday life. Translated by Nouri Imamzadei A., Nasiri H., Isfahan: written.

    23- Centeruk. J D. 1385. Educational psychology. Translated by Morteza Omidian, Yazd University, first edition. P. 184. 24- Shain A., 2013. Management of organizational culture and leadership. Translation by Farhi Bozanjani, Sh. Nouri Najafi, Tehran: Simai Javan. 25- Abbas Alizadeh M. 2016. Compatibility with heterogeneity. Tadbir Monthly, 181:23. 26- Fiyazi M. 2015. Intelligence. Cultural needs of managers in the century of diversity. Tadbir Monthly, 172:55.

    27- Faizhim M, Rahimi A. 2013. Theories of organization and management. Ardabil: Mohaghegh Ardabili, p. 215.

    28- Lawson R, Zang Shan. 2014. Organizational psychology, organizational behavior (basics and applications). Translation by Hassanzadeh, Tehran: Savalan. 29- Mokhtaripour M, Siadat SA, Amiri SH. 2008. Investigating the relationship between emotional intelligence and leadership outcomes (Bernard Bass model) of educational group managers in Isfahan University, Faculty of Psychology and Educational Sciences, Isfahan University. 8:45-56.

    30- Mirkamali SM, Sobhaninejad M, Yuzbashi A. 2008. Investigating the relationship between emotional intelligence and organizational transformation of education managers in Isfahan province. Academic Jihad Magazine, 159:37-187.

    31- Moradi M. 2014. Examining the relationship between emotional intelligence and transformational leadership. Management knowledge. 70:63-80.        

    32- Memizadeh, 1374.

Investigating the relationship between managers' emotional intelligence and learning organizational culture in the General Post Office of East Azarbaijan province
How To Access The File
Related Contents:
Number of pages: 175 Category: Management

Dissertation for the Master's Degree in Public Administration, Human Resources, Abstract The general purpose of this research is to examine the relationship between emotional intelligence and the desire to leave a job. In the current research, the statistical population under investigation is the employees of the General Directorate of Sports and Youth of Gilan province with a ...

Number of pages: 223 Category: Management

Dissertation for obtaining a master's degree in public management Human Resources Winter 2013 The aim of this research is to investigate the relationship between the quality of work life and customer relationship management in

Number of pages: 145 Category: Psychology

Dissertation for Master's Degree (M.A.) Major: Industrial and Organizational Relationship between Emotional Intelligence and Job Satisfaction with Organizational Citizenship Behavior of Finance Employees of Fars University of Medical Sciences Abstract In this research, the effect of organizational citizenship behavior, emotional intelligence on job satisfaction of finance ...

Number of pages: 134 Category: Management

Master's degree thesis of Master's degree: MBA Winter 90 Abstract: Agility means the ability of any organization to anticipate changes in the work environment. Such an organization with

Number of pages: 101 Category: Management

Dissertation for Master's Degree in Executive Management Major: Marketing Abstract The purpose of this research is to investigate the relationship between social intelligence and business performance among the managers of Agricultural Bank. For this purpose, the characteristics of social intelligence such as social information processing, social skills, social awareness and ...

Number of pages: 145 Category: Management

Dissertation for Master's Degree (M.A.) Major: ""Human Resources"" Abstract The purpose of this research was to investigate the relationship between emotional intelligence, organizational commitment and job satisfaction of Isfahan governorate employees. The statistical population consists of the official employees of the organization, the opinions of 254 of them were sampled. ...

Number of pages: 149 Category: Management

Thesis for obtaining a master's degree in the field: business management, orientation: transformation. Abstract: The purpose of this research is to investigate the effect of the relationship between the emotional intelligence of managers and the financial performance of bank branches. The statistical population of the research is the branch managers of banks (Saman, Sepe, ...

Number of pages: 75 Category: Physical Education - Sports

Dissertation for receiving a master's degree in physical education, orientation: sports management. Abstract Today, outstanding organizational performance is not achieved through the efforts of ordinary employees, but one of the reasons that make large organizations successful is the presence of employees who strive beyond their official duties. The purpose of this research was ...

Number of pages: 122 Category: Educational Sciences

Dissertation for Master's Degree in Educational Management Abstract: The purpose of this research was to investigate the relationship between spiritual intelligence and work motivation of teachers in secondary public schools of Kamiyaran city. The research method is descriptive and correlational. The statistical population includes all teachers in the number of 203 people, and ...

Number of pages: 130 Category: Management

Dissertation for Master's Degree in Public Administration Abstract: The purpose of this research is to determine the relationship between spiritual intelligence, job satisfaction, and organizational commitment among the employees of Tehran Pharmaceutical Company. The statistical population of the research includes all the male and female employees of Daro Pasha company in ...