Investigating the impact of the use of administrative automation systems on the efficiency of the Yazd regional electricity organization

Dissertation for Master's Degree

(M.A(

Business Management-Change Management

Abstract

One of the factors that plays an important role in increasing productivity is information technology. One of the main reasons for using information technology in office environments is to increase the productivity of those who work in these offices. Office automation is a new idea that has not reached more than a decade in Iran. The office automation system includes all the official and informal electronic systems that are related to the establishment of information between people inside and outside the institution. In this survey, the impact of the use of office automation systems on organizational productivity and its constituent components (efficiency and effectiveness) is evaluated A simple random sampling method, 100 people were selected as a statistical sample. The data collection tool was a three-part questionnaire. The final analysis was done using SPSS 16 and Amos 20 software. In addition, the impact of the use of such systems on the productivity efficiency component was also confirmed. However, the aforementioned systems did not have a significant impact on the effectiveness of productivity. Among demographic variables, only people's age showed a significant effect on organizational productivity. This relationship between age and the efficiency component was also observed. 1 Chapter 1 General Introduction 1-1 Introduction In the early years of the 21st century, events that have significant historical importance have transformed the social landscape of human life. Finding the sources of growth and development of countries has been raised as one of the most important issues of concern to economists and policymakers. In this regard, the revolution of information and communication technology[1], with the aim of reshaping the material foundation of society, is advancing at a rapid pace (Matula, 2006).

Information and communication technology has a dual role in the economy: input for the user industries and output for the users of technology. The technological revolution is accompanied by indicators of rapid improvement in the quality of equipment and software, along with a huge reduction in prices (Pajola, 2002). Information is one of the valuable and main sources of managers of an organization; Just as human resources, raw materials and financial resources have a special role and value in the production process, in the age of information and communication, information also has a special value. In this regard, systems should be established to be able to produce information and manage them. The ultimate goal of such systems is to ensure the accuracy, validity and validity of the information available at the required time and in a usable form. Information systems, which are considered as a valuable resource, increase the ability of managers and employees and enable the effective realization of the organization's goals with high productivity. One of the most widely used types of information systems that help managers control the flow of information in the organization is the administrative automation system [2]. Administrative automation includes all formal and informal electronic systems that are related to the communication of information between people inside and outside the institution and vice versa (Rai and Kalmer, 1995).

Given the increasing importance of using administrative automation systems, in this thesis, the effect of the use of said systems on the efficiency of the Yazd Regional Electricity Organization is investigated.

1-2 Statement of the problem

Population expansion and the emergence of social life are among the factors that cause the creation and development of the phenomenon called organization. Organizations were initially simple and all their operations were done face-to-face.With the rapid generalization of access to computers and new technologies and advanced media, no country can manage the 21st century without electronic infrastructure (National Science and Technology Council, 1999).

The steps of performing operations in many organizations are such that the activities that used to be done in a few days, today are done in a few minutes and even in a few seconds with better quality, and this shows the impact of technology in organizations, in this way, performing operations with minimal time and cost. And the maximum speed and accuracy along with safe technology has attracted the attention of all organizations so as to provide the integrity and order of organizations and the possibility of information exchange. One of the basic factors in the ability of the organization against other organizations is to perform operations with high speed and accuracy, and for survival and progress, they need technology that administrative automation systems (OAS) can realize this goal through the creation of new technologies.

On the other hand, since the resources of a country are limited, increasing productivity becomes important as a basic necessity to improve the standard of living of a nation. In today's world, due to the limitations of various production factors, the need for productivity (both in developed and developing countries) is vital and necessary. In this regard, one of the most important goals of any organization is to improve its productivity level. What creates a competitive advantage in organizations is the efficiency and effective combination of resources in the organization. Improving the effectiveness of productivity, like other organizational software components and processes, is one of the requirements of organizational work (Norooziangarhtakan et al., 2013).

During the recent years, the use and exploitation of administrative automation systems has taken over our country, and many organizations show a great desire to exploit and use these systems and even pay large sums of money to set up and use these systems. Administrative automation, which is a type of information systems, is becoming more important day by day.

According to the importance of the topic, in this research, we examine the impact of administrative automation systems on the efficiency of the Yazd Regional Electricity Authority. In this way, the most important question that we seek to answer in this thesis is: "From the perspective of the employees of the Yazd Regional Electricity Authority, is there a meaningful relationship between the use of administrative automation systems and the organization's productivity?" has stolen from other industries and has actually entered the 21st century ahead of all. The powerful convergence of computer and information and communication technologies has led to the formation of new business models. With the beginning of the post-industrial age and the entry into the 21st century, working with data and information is necessary to achieve success (Sahragord Jahormi, 2014).

Due to the excessive expansion of the complexity of work, organizations have paid a lot of attention to technology in recent years. The existing complexity of work in organizations is caused by economic factors, global competition, technological advances and time compression. In this regard, one of the methods that bring changes in the country's organizations is the use of administrative automation systems to help the effectiveness of work in organizations. In this way, we are witnessing the increasing and rapid progress of using computers and various tools to integrate operations, also the increasing growth of communication devices has caused a great impact on the ability of organizations.

Given that such developments are new in the organizations of the country, the role of office automation systems in providing better services and empowering organizations to face diverse and changing environments today should be investigated. The results of this study can be effective in the development of administrative automation systems. 1-4 Research Objectives 1-4-1 Scientific Objectives The scientific objective of this research is to examine the relationship between the use of administrative automation systems and the productivity of the Yazd Regional Electricity Organization. organization, the importance of administrative automation systems has been pointed out to the managers of the organization so that by providing the necessary facilities, they can provide the success of the organization.