Identifying and ranking factors affecting the empowerment of National Bank of Kashan employees using the Topsis method

Dissertation for Master's Degree

Public Management

Financial Management Orientation

Abstract

The purpose of this research is to investigate the impact of various factors on employee empowerment. This research is applied in terms of purpose and descriptive-correlation in terms of research method, and the library method was used to collect the information needed to compile the background of the research and its theoretical foundations. The statistical population of this research is all the employees of National Bank of Kashan city, the target sample for this research was obtained through Morgan's table of 127 people, which was considered to be 130 people for ease and reliability.  In order to collect data, Spritzer's empowerment questionnaire and researcher-made questionnaire of factors affecting employee empowerment were implemented on the subjects. In this research, 10 hypotheses were investigated, which investigated the effect of factors such as: delegation, team building, providing information, having clear goals, reward system, organizational structure, independence, access to resources, performance evaluation and training on empowerment. The data analysis showed that according to the values ??obtained from the statistical data, all research hypotheses were confirmed and by using the Topsis method, it was determined that the most effective factor on the empowerment of employees is education and the performance evaluation has the least impact on the empowerment of employees. In addition, the data obtained from the t-test showed that gender and marriage have no effect on the empowerment of employees. Keywords: empowerment of employees, factors affecting empowerment. Chapter 1. Generalities of the research. 1-1. Therefore, the main challenge is the challenge of knowledgeable and capable human resources. Human power is considered as the most important, expensive and valuable capital and organizational resource. Humans are the only intelligent element that, as the coordinator of other organizational factors, has the main role among all factors. It can be simply stated that without efficient people, it is impossible to achieve organizational goals. Therefore, human resources play an essential role in the growth and dynamism of organizations or the failure and destruction of organizations. The concept of employee empowerment had attracted the attention of many academics, researchers and management practitioners in the 1990s. Empowering employees as a theoretical concept has a great impact on the effectiveness of the organization and management and organizational initiative. Thomas and Wolthaus[1] (1990) believe that empowered employees have more flexibility in controlling and performing tasks. In response to issues and opportunities, they start new tasks and remove obstacles, as a result, their motivation is strengthened in dealing with issues and problems.

Empowerment has a vague and different concept and different people have different perceptions of it based on their characteristics. This concept attracted the attention of many experts for the first time in the 1990s. The results of employee empowerment can be seen to improve job satisfaction and customer satisfaction. For the successful implementation of empowerment, it is necessary to change the organizational culture. Empowerment as a mental concept has a significant impact on the productivity of the organization and its effect, and with its implementation, employees have more flexibility in controlling and performing their duties (Saeed Salehizadeh).

There are many obstacles and resistances on the way of empowerment. is to institutionalize in the best possible way. Due to the complexities of the external environment of the organization and the increasing growth of technology and many other factors, only organizations are able to pass through this path towards organizational goals that can implement empowerment programs well, and this doubles the importance of this issue. The economy and their services in a wide range of people and different strata of society, the ability of employees is necessary for the efficiency of banking activities.

Organizations are forced to deal with environmental threats and take advantage of possible opportunities.

In order to deal with environmental threats and take advantage of possible opportunities, organizations are forced to recognize their internal capacities and capabilities, repair their weaknesses, and strengthen their strengths. Denison [2] (cited by Yilmaz [3] and Ergun [4] 2008) four important cultural characteristics; That is, he considered conflict, coordination, adaptability and mission as contradictions that affect modern organizations for effective performance. On the other hand, empowerment refers to moving from a hierarchical decision-making system by managers to a hierarchical reduction system of control and decision-making by lower levels; As Osborn[5] and Gilbert[6] (quoted by Shelton[7], 2002) believe that the best way to reduce bureaucracy is to emphasize customer demand, instead of management demand, and through empowering employees. According to Jafari Ghoshji (quoted by Moghimi, Mehram, Saeedari Rizvani, and Agha Mohammadian, 2007), organizations should not wait for the wave, but should be the source of the wave and transformation, in order to improve. try yourself The existence of rapid changes, technological advances and open and hidden competition in the world has made the importance and necessity of empowering more obvious. Empowerment is an effective and pioneering technology that creates opportunities for both organizations and employees, and it is a tool for the participation of group members in the success and failure of the organization.

Today, the main source of competitive advantage does not lie in technology, but it is rooted in the dedication, quality of commitment and ability of the workforce. One of the most important resources of an organization is the results of the mobility and creativity of its employees, and empowerment is the new driver of this growing work environment. As the basic pillar of organizational development, man plays an important role in the framework of group and organizational activities.  

Employee empowerment is one of the effective tools to increase employee productivity and optimal use of their individual and group capacities and abilities in line with organizational goals. Today, organizations are under a lot of pressure under the influence of factors such as increasing global competition, sudden transformations, the need for quality and after-sales services, the existence of limited resources, etc. After years of experience, the world has come to the conclusion that if an organization wants to be the leader in its business and economy and not fall behind in the field of competition, it must have expert, creative and highly motivated human resources. Human resources form the basis of the real wealth of an organization. Empowerment provides potential capacities for exploiting the source of human ability that is not fully utilized. Capable and goal-oriented employees play the most important role in the continuous improvement of organizations and are irreplaceable assets for progress and excellence. Using the topsis method, let's rank these factors.

1-3 Necessity and Importance

In recent years, there have been many changes and developments in the banking system of the country. The competition between banks is getting tighter day by day, and the state banks and many private banks and credit institutions are each trying to get a bigger share of the market. So they seek to adopt better methods and methods to provide more diverse services in order to attract more customers and increase their profitability. But most of them have neglected the element that can lead to their success as a superior advantage among competitors. The human force and the empowerment of this force is the missing link that is necessary and necessary for the realization of the bank's goals and progress. In fact, it is the capable and motivated employees who cause the bank's success or the bank's failure. Therefore, proper and appropriate attention to employees to cultivate a capable, work-loving, dynamic and creative force can determine the success of any bank (Blanchard, translated by Mehdi Irane Nejad, 1378).

One of the most important concerns of successful economic enterprises in the world is gathering educated and intelligent human capital that is able to create transformation in the organization to which they belong.  Using the potential abilities of human resources is a great advantage for any organization.  In this regard, the growth, progress, prosperity and promotion of employees' capabilities in recent years under the title of employee empowerment has been the focus of experts and human resource management experts.