Contents & References of The relationship between personality types and organizational citizenship behavior in the employees of Melli Bank branches in Gilan province
List:
Title
Page number
Chapter 1: General research
Introduction
3
Statement of the problem
4
Importance and necessity of research
7
Research objectives
9
Framework Research Theory
9
Research Hypotheses
11
Conceptual and Operational Definition
12
Research Field
15
Chapter Two: Literature and Research Background
Part One: Organizational Citizenship Behavior
18
2-1-1) Introduction
18
2-1-2) organizational citizenship behavior
18
2-1-3) two main approaches in the definitions related to the concept of organizational citizenship behavior:
20
2-1-3-1) in-role and extra-role behaviors
20
2-1-3-2) all positive behaviors inside Organization
21
2-1-4) Functions of organizational citizenship behavior
22
2-1-4-1) Graham's model
22
2-1-4-2) Organ model
23
2-1-4-3) Podsakoff et al.'s model
24
2-1-4-4) Lambert model
25
2-1-4-5) Borman and his colleagues model
26
2-1-5) Factors affecting the occurrence of organizational citizenship behavior
26
2-1-5-1) Social capital
26
2-1-5-2) Intelligence emotional (emotional)
27
2-1-5-3) transformational leadership
28
2-1-5-4) organizational justice
29
2-1-6) influencing factors of organizational citizenship behavior
29
2-1-6-1) organizational commitment
30
2-1-6-2) Employee performance
30
2-1-6-3) Human resource efficiency
31
2-1-7) Organizational citizenship behavior
32
Part II: Personality
35
2-2-1) Introduction
35
2-2-2) Definition of personality
36
2-2-3) Personality theories
37
2-2-3-1) Costa and McCree's theory (1987)
38
2-2-3-2) Freud's theory
40
2-2-3-3) Jung's theory
41
2-2-3-4) Cattle's theory
42
2-2-3-5) Eysenck's theory of personality
44
2-2-3-6) Small theories or narrow band theories
46
Part III: Background Research
2-3-1) Internal research
49
2-3-2) External research
51
Chapter 3: Research implementation method
3-1) Introduction
54
3-2) Research method
55
3-3) Society and statistical sample
55
3-4) Checking the normality of the second variable
56
3-5) Data and information collection methods and tools
58
3-6) Validity and reliability of measurement tools
59
3-7) Data and information analysis method
61
Chapter four: Data analysis
4-1) Introduction
63
4-2) Description of demographic variables of the respondents:
64
4-3) Description of research variables
70
4-4) Test of research hypotheses
77
Chapter five: conclusions and suggestions
5-1) Introduction
82
5-2) Summary of the research
82
5-3) Descriptive statistics results
83
5-4) Description of the research variables
84
5-5) The results of the research hypotheses test
85
5-6) Suggestions according to the hypotheses Research
87
5-7) Suggestions for future research
89
5-8) Research limitations
89
Tables, Figures and Diagrams
Tables:
1-2) complete profile of organizational citizenship behavior variables
20
2-2) personality characteristics prepared by Cuttle
43
2-3) Eysenck's personality classification
45
3-1) Kolmogorov-Smirnov test for organizational citizenship behavior variable
56
3-2) Questionnaire and its dimensions
59
3-3) Cronbach's alpha table of research variables
60
4-1) Describe the gender of the answerDescription of the respondents' marital status
65
3-4) Respondents' age
66
4-4) Description of the respondents' education
67
4-5) Description of the respondents' work experience
68
4-6) Description of the respondents' employment type
69
4-7) Description of the behavior variable Organizational citizenship
70
4-8) Description of the emotional stability variable
71
4-9) Description of the extraversion variable
72
4-10) Description of the experiential variable
73
4-11) Description of the adaptation variable
74
4-12) Description of the variable Vigilance
75
4-13) Personality variable description
76
4-14) Correlation coefficient between emotional stability and organizational citizenship behavior
77
4-15) Correlation coefficient between extraversion and organizational citizenship behavior
78
4-16) Correlation coefficient between experientiality and organizational citizenship behavior
79
4-17) Correlation coefficient between adaptability and organizational citizenship behavior
79
4-18) Correlation coefficient between conscientiousness and organizational citizenship behavior
80
Figures:
conceptual research model
11
Charts:
Gender bar chart of respondents
64
Marital status bar chart of respondents
65
Bar chart of respondents age
66
Education bar chart of respondents
67
Bar chart of respondents' work history
68
Bar graph of respondents' employment type
69
Histogram of organizational citizenship behavior variable
70
Histogram of emotional stability variable
71
Histogram of extraversion variable
72
Histogram of experienceability variable
73
Histogram of adaptability variable
74
Histogram of alertness variable
75
Histogram of personality variable
76
Resources
90
Appendices
96
Questionnaire
97
Software outputs
102
English abstract
113
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