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Investigating the impact of knowledge management processes on e-learning

Number of pages: 105 File Format: word File Code: 30841
Year: 2014 University Degree: Master's degree Category: Management
Tags/Keywords: Electronic learning - Knowledge management - Knowledge management processes
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  • Summary of Investigating the impact of knowledge management processes on e-learning

    Dissertation for Master's degree (M.A)

    Trend: "Production"

    Abstract:

    Organizations must continue to survive in a situation where the world is accompanied by rapid and major changes. In this situation, knowledge management is considered as an important resource in the field of creating a competitive advantage. Because organizations must create an environment for sharing, transferring and exchanging knowledge among members and train people in order to conceptualize their interactions. E-learning is one of the new educational methods based on information and communication technology, which, by focusing on humans as active learners, can transform all forms of education and learning in the 21st century and end the challenge resulting from the level of social demand for education and the lack of sufficient educational resources. As one of the most important and vital service systems of the society, it is not excluded from our other government institutions, and since the researcher is engaged in providing services in this institution, he understands the issue of learning and knowledge well in this collection.  

    Therefore, taking into account the mentioned matters and also the vital importance of this institution for society, it seems necessary to examine the impact of knowledge management processes on e-learning in it. Certainly, the need for its employees to use current knowledge and achieve the latest scientific and research achievements is very necessary, and on the other hand, the success of any system, and the changes that are made with the aim of reforming, are due to effective and efficient supervisions that are applied at different stages under various titles, which is the importance of applying knowledge management in e-learning. doubles  The general purpose of this research is to investigate the effect of knowledge management processes on electronic learning in the National Inspection Organization. Hypothesis: Knowledge management processes have an effect on electronic learning in the National Inspection Organization. Conclusion: Knowledge management processes have a significant effect on electronic learning in the National Inspection Organization. According to the results, the main hypothesis of the research is accepted at the first type error level of 0.05. Because the significance level for the regression model as well as the regression coefficient of the knowledge management component is almost equal to 0.00 and this indicates that both the regression model and the presence of the knowledge management variable in the model were significant. Also, the positiveness of the regression coefficient shows that this relationship is in a positive direction. This means that an increase or decrease in knowledge management processes will lead to an increase or decrease in the level of e-learning. The results of the Pearson correlation test also confirm the positive and significant relationship between knowledge management processes and e-learning in the research community. Because the significance level of this test is approximately 0.00 and the estimated Pearson correlation coefficient is 0.958.

    Statement of the problem

    Today's changing world demands that organizations look for new tools to survive and grow. One of the tools that can help organizations in achieving these goals is knowledge management.  Knowledge management is a process that helps organizations find, select, organize, and disseminate important and specialized information and knowledge that is necessary for activities such as problem solving, dynamic learning, and decision making (Tsangho 2008). Knowledge management can improve a range of organizational performance characteristics by enabling the organization to "operate more intelligently" (Wig, 1999).

    In today's fast-paced world, e-learning as a knowledge acquisition tool is rapidly expanding, developing and evolving. Such a growing trend requires practitioners to apply scientific and logical methods in the implementation, evaluation and management of e-learning projects. The ever-increasing progress in the field of computer science and the emergence and expansion of information networks, especially the Internet, have put new possibilities and methods in front of the planners and implementers of educational programs, and the past problems in the field of education, especially the limitations caused by the time and place of learning, have been reduced (Safavi et al. 2008). Since the National Inspection Organization, as the main supervisory institution of the country, needs to establish communication with the inspection bodies for efficient and effective supervision.

    Since the National Inspection Organization, as the main supervisory body of the country, needs to establish communication with the institutions subject to inspection for efficient and effective supervision, and in order to achieve such a goal and increase the role of the people in the matter of supervision, we need to change the view from traditional to modern supervision. Therefore, according to the above, the researcher decided to investigate the impact of knowledge management processes on e-learning in the country's inspection organization. They have lost their former importance. Organizations must continue to survive in a situation where the world is undergoing rapid and major changes (Iranshahi, 2017). In this situation, knowledge management is considered as an important resource in the field of creating a competitive advantage. In the current competitive conditions, the factors affecting the success of organizations are not only related to capital, labor and raw materials; Rather, it depends on the ability of the organization to produce knowledge among all members of the organization (Tsang Ho, 2008). Because organizations must create an environment for sharing, transferring and exchanging knowledge among members and train people in order to conceptualize their interactions.

    Nonaka & Takeuchi, 1995)).

    E-learning is one of the new educational methods based on information and communication technology, which by placing humans as active learners, can transform all forms of education and learning in the 21st century and meet the challenge of the amount End the social demand for education and the lack of sufficient educational resources (Razi, 2015).

    As one of the most important and vital service systems of the society, the National Inspection Organization is not excluded from our other government institutions, and since the researcher is engaged in providing services in this institution, he understands the issue of learning and knowledge well in this group.  

    Therefore, taking into account the mentioned matters as well as the vital importance of this institution for the society, it seems necessary to examine the impact of knowledge management processes on electronic learning in it, and due to the lack of such a study in the inspection environment, the researcher is trying to investigate the effect of knowledge management processes on electronic learning in the General Inspection Organization of the country. The health of the governance of executive bodies is certainly the necessity for its employees to use the latest knowledge and achieve the latest scientific and research achievements. On the other hand, success in any system, and the changes that are made with the aim of reform, are dependent on effective and efficient supervision that is applied at different stages under various titles, which doubles the importance of using knowledge management in e-learning. Investigating the impact of knowledge management processes on electronic learning in the National Inspection Organization. Special objectives: Investigating the impact of knowledge acquisition on electronic learning in the National Inspection Organization. Investigating the impact of knowledge creation on electronic learning in the National Inspection Organization. Investigating the effect of knowledge storage on electronic learning in the National Inspection Organization. Use of knowledge on e-learning in the National Inspection Organization.

    Investigating the effect of knowledge retention on e-learning in the National Inspection Organization.

    Applied objectives:

    This research, by examining the effect of knowledge management processes on e-learning in the National Inspection Organization, seeks to improve the productivity of the researched organization as much as possible and, as a result, provide better services to the society. to do

  • Contents & References of Investigating the impact of knowledge management processes on e-learning

    List:

    Table of contents

    First chapter: 1

    Research design. 2

    1-1- statement of the problem. 3

    1-2- Necessity and importance of research. 3

    1-3-Research objectives. 4

    1-4- Research questions. 5

    1-5-Research hypotheses: 5

    1-6-Research model. 6

    1-7-Research community: 7

    1-8-Conceptual and operational definition of research variables. 7

    1-9-Limitations of the research. 8

    A. Controllable limits: 8

    B. Uncontrollable constraints: 8

     

    Chapter II: 9

     Theoretical foundations. 9

    First part: knowledge management. 10

    2-1-Introduction. 11

    2-2- The concept of data, information, and knowledge. 11

    2-3 - Characteristics of knowledge. 13

    2-4 - categories of organizational knowledge. 14

    2-5 - Life cycle of knowledge management. 16

    2-5-1 - Creation of knowledge (capture or production of knowledge) 16

    2-5-2 - Organization of knowledge (validation of knowledge) 17

    2-5-3- Knowledge storage (codification or formalization of knowledge) 18

    2-5-4 - Distribution of knowledge (sharing or transfer of knowledge) 19

    2-5-5- Application Knowledge (use of knowledge) 19

    2-6 - The role and importance of knowledge. 20

    2-7- Factors affecting knowledge management 21

    2-8- Principles of knowledge management. 22

    2-9- Vital factors for the success of knowledge management. 24

    2-9-1- Technology: 24

    2-9-2 - Processes: 24

    2-9-3 - People: 25

    2-9-4 - Continuous strategic commitment: 25

    2-10 - Reasons for the failure of knowledge management projects. 25

    2-11- cultural danger. 26

    2-11- Benefits of knowledge management: 27

    2-12- History of knowledge management. 28

    2-13- Definitions of knowledge management. 29

    2-14- Objectives of knowledge management. 30

    2-15-Knowledge management cycle: 30

    2-16-Knowledge building foundation model. 33

    The second part: e-learning. 37

    2-17- The history of electronic learning. 38

    2-18- Electronic learning in Iran: 38

    2-19- Concept and definition of electronic learning. 39

    2-20- The evolution of electronic learning. 41

    2-21- Different methods of electronic learning. 43

    2-22-Advantages of electronic learning. 47

    2-23- Disadvantages of electronic learning. 50

    2-24- The third part: the conducted research 53

    The third chapter: 61

    Research methodology. 61

    3-1- Introduction. 62

    3-2- Research method. 62

    3-3-Methods and tools for collecting information: 63

    3-4- Validity of research tools. 64

    3-5- Measurement scale (tool). 66

    3-6- Population and statistical sample and sampling method: 66

    3-7- Information analysis methods: 67

    Chapter four: 68

    "Analysis of information". 68

    2-4-Amartosaifi. 69

    4-2-1- Education. 69

    4-2-2- Age. 70

    4-2-3- Type of employment 71

    4-2-4- Years of service. 72

    4-2-5- Descriptive indicators of research components. 73

    4-3- Inferential statistics. 74

    4-3-1- Does the acquisition of knowledge have a significant effect on e-learning in the General Inspection Organization of the country? 74

    4-3-2- Does the creation of knowledge have a significant effect on learning in the General Inspection Organization of the country? 75

    4-3-3- Does knowledge storage have a significant effect on e-learning in the General Inspection Organization of the country? 76

    4-3-4- Does the distribution of knowledge have a significant effect on e-learning in the General Inspection Organization of the country? 77

    4-3-5- Does the use of knowledge have a significant effect on e-learning in the General Inspection Organization of the country? 77

    4-3-6- Does maintaining the knowledge of electronic learning in the National Inspection Organization have a significant effect? 78

    4-3-7- Do knowledge management processes have a significant effect on e-learning in the National Inspection Organization? 79

    4-3-8- Friedman test. 80

    Chapter five: 82

    "Conclusions and suggestions". 82

    5-1- Introduction: 83

    5-2- Research process: 83

    5-3- Conclusion: 83

    5-3-1- Conclusion of the main hypothesis: 83

    5-3-2- Conclusion of the first sub-hypothesis: 84

    5-3-3- Conclusion of the sub-hypothesis Second: 84

    5-3-4- Conclusion from the third sub-hypothesis: 84

    5-3-5- Conclusion from the fourth sub-hypothesis: 85

    5-3-6- Conclusion from the fifth sub-hypothesis: 85

    5-3-7-82

    5-1- Introduction: 83

    5-2- Research process: 83

    5-3- Conclusion: 83

    5-3-1- Conclusion of the main hypothesis: 83

    5-3-2- Conclusion of the first sub-hypothesis: 84

    5-3-3- Conclusion of the sub-hypothesis Second: 84

    5-3-4- Conclusion of the third sub-hypothesis: 84

    5-3-5- Conclusion of the fourth sub-hypothesis: 85

    5-3-6- Conclusion of the fifth sub-hypothesis: 85

    5-3-7- Conclusion of the sixth sub-hypothesis: 85

    5-4- Found Sides. 85

    5-5- Suggestions. 86

    5-5-1- Suggestions based on research results: 86

    5-5-2- Suggestions for future researchers: 86

    5-6- Obstacles and limitations of research: 87

    Resources and sources: 93

    Appendices 88

    List Contents

     

    Table No. 2-1: Four strategies of Nonaka and Takeuchi (1995) in the production of organizational knowledge. 17

    Table No. 2-2: The main characteristics of knowledge production situations (Nonaka and Takeuchi 1995) 17

    Table 4-1: Frequency and frequency percentage of education. 69

    Table 4-2: frequency and frequency percentage of age group. 70

    Table 4-3: Frequency and percentage of employment type 71

    Table 4-4: Frequency and percentage of years of service. 72

    Table 4-5: Descriptive indicators of research components. 73

    Table 6-4: The results of fitting the regression model between learning and knowledge acquisition. 74

    Table 4-7: The results of fitting the regression model between learning and creating knowledge. 75

    Table 4-8: The results of fitting the regression model between learning and knowledge storage. 76

    Table 9-4: The results of fitting the regression model between learning and knowledge distribution. 77

    Table 10-4: The results of fitting the regression model between learning and using knowledge. 78

    Table 11-4: The results of fitting the regression model between learning and knowledge retention. 78

    Table 12-4: The results of fitting the regression model between learning and knowledge management. 79

    Table 13-4: The results of fitting the regression model between learning and knowledge management. 80

    Table 14-4: Friedman ranking test results. 81

    Figure list

    Figure 2-1: Data, information, knowledge and wisdom 12

    Figure 2-2: Relationships between personal knowledge and organizational knowledge. 15

    Figure number 2-3: Knowledge management cycle: (Probst et al., 2000, p. 83) 33

    Source:

    Persian sources:

    Azer, Adel and Momeni, Mansour, Statistics and its application in management, Volume II, Tehran, Samt Publications, 1387.

    Arabi, Mohammad and Mousavi, Saeed; "Strategic model of knowledge management to improve the performance of research institutes"; Journal of Research and Planning in Higher Education Spring 2018; 15(1 (51)):1-26.

    Aghadawood, Seyed Rasul, Hatami, Mahmoud and Hakiminia, Behzad, "Investigation of factors affecting organizational innovation among managers (a case study of senior telecommunications managers of Isfahan province)", Specialized Quarterly Journal of Social Sciences of Islamic Azad University - Shoshtar branch, year 4, number 11, 2019.

    Irannejad Parizi, Mahdi, research methods in social sciences, Tehran, Management Research and Training Institute, 2015.

    Bazargan, Abbas; Zohreh Sarmad, Elaha Hijazi, research methods in behavioral sciences- - Aghaz Publications- 2016.

    Khaki, Gholamreza, research method with an approach to thesis writing, Rekasal Publications, 2019

    Khodaparast, Mohsen, "Evaluation of factors affecting students' satisfaction in electronic learning courses in Iran's virtual universities (case study: Payamnoor University)", Bachelor's thesis Arshad, technical faculty of Payam Noor University, Tehran, 2009.

    Khirandish, Mehdi and Afsharnjad, Alireza. "Management Strategies for Personal and Organizational Knowledge", Tadbir Magazine, No. 145, 2013, pp. 20-25.

    Darab, Behnaz, "Designing a Model for E-Learning Readiness Assessment in Iranian Universities", Master's Thesis, Technical Faculty of Tarbiat Modares University, 2015.

    Davenport, Thomas and Prusak, Lawrence (1954) "Knowledge Management", translated by Hossein Rahmon Sarasht, Tehran: Sapco Publishing, 1379.

    De Batt, Ganeb: "Knowledge Management in Organizations", translator: Iranshahi, Mohammad, Journal of Information Sciences, 1377.

    Rajaipour, Saeed and Rahimi, Hamid; "Investigation of the relationship between the knowledge management transformation process and the performance of faculty members of Isfahan University"; Journal of humanities and social sciences, winter 2017; 8(4 (series 31- special management)): 59-76.

    Rastegar, Abdul Ghani: "Investigating the relationship between organizational culture and knowledge management in Iran's National Petroleum Refining and Distribution Company", University of Qom University, 1388.

    Razi Ahmad, teaching Persian to non-Persian speakers through electronic learning, collection of articles, electronic learning conference, Zanjan, 1385.

    Rafipour, Faramarz, Special Research Techniques in Social Sciences, Tehran, Sohami Publications, 4th edition, 1378.

    Zarei Metin, Hassan.

Investigating the impact of knowledge management processes on e-learning
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