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Investigating the impact of intellectual capital on the performance of employees of the country's real estate registration organization

Number of pages: 179 File Format: word File Code: 30787
Year: 2014 University Degree: Master's degree Category: Management
Tags/Keywords: Document registration organization - Intellectual capital - The employees of the document registration organization
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  • Summary of Investigating the impact of intellectual capital on the performance of employees of the country's real estate registration organization

    "M.A Thesis for Master's Degree"

    Trend: "Organizations and Methods"

    Chapter One: General Research

    1-1 Introduction:

    With the revolution of technology and information technology, since 1990, the pattern of the global economy has changed. In today's economy, knowledge has replaced financial and physical capital as the most important capital. Therefore, organizations are facing new challenges for their continuity and stability, and overcoming these challenges requires more attention to the development and strengthening of internal skills and abilities, which is done through the foundations of organizational knowledge and methods that the organization uses to achieve better performance in the business world. (Haji Babaei, Rajabi Fard, Alam Tabriz, 2018, 12) The basis of intellectual capital is knowledge and information, and it can be said that intellectual capital is a useful package of knowledge for the organization. The limitation of physical resources available to organizations has led to the emergence of new approaches in the development of non-physical possibilities and value-adding procedures for the development and improvement of products and services. Therefore, it is necessary to use all the capacities available in the organization, including financial capital, physical assets, and intellectual capital. , procedures, work patterns, human capital, knowledge assets, have been revealed more than before. (Mashbaki, Gilij, 2015, 126)

    1-2 statement of the research problem

    Today, intellectual capital is known as a strategic asset for organizational performance and the management of intellectual capital is very important and essential for the competitiveness of organizations. (Ross, Grant 1997, 128) Organizational assets are divided into two general categories: Tangible assets These assets include physical and financial assets that are fully reflected in the balance sheet of companies, organizations and They are reduced.

    Intangible assets

    These assets are divided into two general categories:

    The assets that are protected by law and are known as intellectual property, and these assets include royalties, copyrights, patents, franchises, and trademark registrations. And some of its items are reflected in the balance sheet. Other intangible assets, which include intellectual capital, operate under the principles of abundant economics, that is, their value does not decrease by using them more, and they are usually not reflected in the balance sheet.

    In the knowledge-based economy, products and organizations live and die based on knowledge, and the most successful organizations are those that use this intangible asset in a better and faster way. etc. (Tails, 2000)

    Knowledge is really a resource for increasing business performance. From a strategic point of view, intellectual capital is used to create and increase organizational value, and the success of an organization depends on its ability to manage this scarce resource. (Strengths and Weaknesses) management of their intellectual capital should be informed by a basic review and reflection of existing measurement frameworks and models to show the expected strengths and weaknesses.

    Description of the extensive duties and the position of the country's documents and property registration organization in the country's macro policies, as well as having experienced and skilled employees and managers in their field of work, emphasize the importance of proper and timely management of the intellectual capital in this organization in order to succeed as best as possible in the implementation of the assigned goals, tasks and missions. Add.

    In this research, the researcher is trying to answer the question of how intellectual capital affects the performance of property and document registration staff.  (Ahmadian, Qurbani, 1392, 68-95)

    Research objectives 1-3

    In this research, two types of main and secondary objectives are stated.

    The main objective of the research:

    Determining the impact of intellectual capital on the performance of the employees of the country's Land Registry Organization

    Sub-objectives of the research:

    Determining the impact of human capital on the performance of the organization's employees Determining the impact of structural capital on the performance of the employees of the country's Deeds and Real Estate Registration Organization. Determining the impact of relational capital on the performance of the employees of the Deeds and Real Estate Registry of the country. 1-4 Necessity and importance of conducting research. Intangibles are used faster and more effectively. (Bontis, 1996, 110)

    Intellectual capitals are included in the three main components of human, structural and relational capitals. Human capitals are the individual knowledge, skills, abilities and experiences of the employees of an organization to create value and solve business problems. And the emphasis on this capital leads to a better understanding of the latent values ??of individuals, companies, institutions and communities now and even in the future for better use of intellectual capital. Structural capital refers to the structures and processes within an organization that employees use and use their knowledge and skills. (same source) Social capital (relational) (customer) is customer fit and customer satisfaction.

    A general motive for conducting this research is to conceptualize, measure, and better evaluate intellectual assets. In general, organizations that are stronger than assets and intellectual capital show higher levels of growth and development. and his colleagues, the reasons for organizations to pay attention to intellectual capital management are: 1- Helping organizations to set strategies 2- Assessing strategy implementation 3- Helping organizations to make broad and diverse decisions 4- Using the results of measuring intellectual capital as a basis for compensation for services 5- Communicating these assets to external stakeholders of organizations

    6- Measuring the value and performance of companies (Mar, 2004) (same source)

    In this research, we examine the impact of the components of intellectual capital (human capital, structural capital, and communication capital) on organizational performance and address this issue. 1-5-1 Main Hypothesis

    Intellectual capital has an effect on the performance of the employees of the country's Deeds and Property Registration Organization.

    1-5-2 Sub-hypotheses

    1- Human capital has an effect on the performance of the employees of the Country's Deeds and Property Registration Organization.

    2- Structural capital has an effect on the performance of the employees of the Country's Deeds and Property Registration Organization.

    3- Customer capital has an effect on the performance of the employees of the Country's Deeds and Property Registration Organization.

    3-

    1-6 theoretical framework of the research

    Regarding the examination of different dimensions of intellectual capital from different perspectives, several models are mentioned in compiling the current theoretical framework of "Bedwa". To examine the country's document and property registration based on the ACHIVE model.

  • Contents & References of Investigating the impact of intellectual capital on the performance of employees of the country's real estate registration organization

    List:

    Table of Contents

    Title

    Chapter One: (Research Plan/Overview of the Plan)

    1-1 Introduction 1

    1-2 State the Research Problem 4-1

    1-3 Research Objectives 4

    1-4 The necessity and importance of conducting research. 5-4

    1-5 Research hypotheses. 5

    1-5-1 The main research hypothesis. 5

    1-5-2 Sub-hypotheses of research. 6

    1-6 The theoretical framework of the research. 9-6

    1-7 Conceptual model of the research. 9

    1-8 Information collection method. 10

    1-9 Research variables. 10-11

    1-10 Conceptual definitions of variables. 11-12

     

    Chapter Two: Theoretical Foundations of Research

    2-1 Introduction 14

    2-2 First Part: Theoretical Foundations of Intellectual Capitals.15

    2-2-1 Concept and Definitions of Intellectual Capitals.15-18

    2-2-2 Elements of Intellectual Capitals.23-19

    2-2-3 Measuring the value and effects of intellectual capitals. 23-25

    2-3-4 Intellectual capital management models. 26-38

    2-3 Second part: Employee performance. 39-51

    2-3-1 Performance management. 55-52

    2-3-2 Influential factors in the implementation of the performance management system. 56-55

    2-3-3 principles of performance management. 56. 2-3-4 performance management process. 57-56

    2-3-5 The measures of successful managers in Iranian organizations to improve the performance of employees. 62-57

    2-3-6 Advantages of performance management. 62-64

    2-3-7 Disadvantages of performance management. 65

    2-3-8 The concept of performance evaluation. 66-65

    2-3-9 Evaluation goals Performance. 67-66

    2-3-10 Approaches and methods of performance evaluation. 67-68

    2-3-11 Performance evaluation methods. 69-70

    2-4 Research background. 74

    2-4-1 External Background.74

    2-4-2 Internal Background.77

    Chapter Three: Research Methodology

    3-1 Introduction.82

    3-2 Research Method.82

    3-3 Scope of Research.82

    3-4 Statistical Population and Sampling Method.83

    3-5 methods and tools for collecting information.84-83

    3-6 research variables. 84

    7-3 Questionnaire scoring. 85

    3-8 How to distribute the questionnaire. . 86

    3-9 Validity and reliability of the measurement tool. 86

    3-9-1 Validity of the measurement tool. 86

    3-9-2 Reliability of the measurement tool. 87

    3-10 Data analysis method. 87

    Chapter 4: Data analysis

    Introduction. 90

    4-1 Statistics Descriptive. 91. 4-1-1 Description of the demographic characteristics of the research sample. 91. 4-1-1-1. Survey of the statistical sample in terms of the gender of the respondents. 91. 4-1-1-2. Survey of the statistical sample in terms of the age of the respondents. 92.

    4-1-1-4 Examining the statistical sample in terms of the amount of work experience.94

    4-1-2 Descriptive characteristics.95

    4-2 Construct validity - testing the model and hypotheses

    4-2-1 Measurement models of research variables.96

    4-2-1-1 Goodness of model fit.96

    4-2-1-2 98

    4-2-1-3 measurement model of performance variable. 104

    4-2-2 test of research hypotheses. 110

    4-2-2-1 test of research hypotheses by structural equation model. 110

    3-4 supplementary test - Friedman test. 118

    4-3-1 rank Classification of intellectual capital variable dimensions. 119

    4-3-2 Ranking of indicators of research variables. 119

    Chapter five:

    Conclusions and suggestions

    5-1 Introduction. 124

    5-2 Conclusion and analysis of findings based on hypotheses. 124

    5-2-1 Results based on hypothesis 124

    5-2-2 Results based on the first sub-hypothesis. 124

    5-2-3 Results based on the second sub-hypothesis. 125

    5-2-4 Results based on the third sub-hypothesis. 126

    5-4 Research suggestions. 127-128

    5-5 Limitations Research. 129.

    Source:

    Mention of some sources and sources:

    Persian sources:

    1- Ahmadian, Majid, Qurbani, Rahim, study between intellectual capital and organizational performance: a study of the Ministry of Economic Affairs and Finance, 2012, Economic Journal, numbers 11, 12, sixth period

    2- Azar, Adel, Momeni , Mansour, statistics and its application in management, 1383, Volume 1 and 2, 5th edition, Tutia Publications

    3- Anuri Rostami, Saraji129

    Source:

    Mention of some sources and sources:

    Persian sources:

    1- Ahmadian, Majid, Qurbani, Rahim, study between intellectual capital and organizational performance: a study of the Ministry of Economic Affairs and Finance, 2012, Economic Journal Nos. 11, 12, 6th period

    2- Azar, Adel, Momeni , Mansour, statistics and its application in management, 1383, volume 1 and 2, fifth edition, Tutia Publications

    3- Anuri Rostami, Saraji, thesis on a case study of intellectual capital measurement and the relationship between intellectual capital and the stock market value of Tehran Stock Exchange companies, 1384, Tehran Central University

    4- Abolalaei, Behzad, performance management, guiding managers to evaluate and improve performance Employees, 1389, first edition, publications of the Industrial Management Organization.

    5- Abili, Khodayar, an analysis on the effectiveness of the evaluation system of government employees, 1381, management knowledge. No. 58, third period

    6- Bathai, Atiyeh, Haji Karimi, Abbas Ali, Intellectual Capital Management, 1388, first edition, Commercial Printing and Publishing Company

    7- Parsanian, Ali, Arabi, Seyed Mohammad, Fred R. David Strategic Management, 1391, twenty-fourth edition, Cultural Research Office Publications

    8- Haqiqi, Mohammad Ali, Ranaei, Habibullah, Human Resource Productivity, Employee Performance Evaluation, 1376, First Edition, Terme Publications

    9- Khaki, Gholamreza, Research Method in Management, 1391, Third Edition, Reflection Publications.

    10- Khaki, Gholamreza, Research Method with an Approach to Dissertation Writing, 1379, Third Edition, Reflection Publications - - 4- 5- Rizvani, Hamid Reza, research method in management, 89, third edition, Industrial Management Organization Publications

    11-Rashidi, Hojjat A. Textbook of scientific research methods in management, 1377, fifth edition, Fardis Tehran Publications

    12-Sataish, Mohammad Hossein, Kazemnejad, Mustafa, 1388, methods of external measurement and reporting of intellectual capital, Accountant Monthly, number 207, third period

    13-Identifying factors affecting the preservation and maintenance of human resources, case study of Refah Kargaran Bank, master's thesis 1390, Tarbiat Modares University, Faculty of Humanities, Tehran. 14- Alam Tabriz, Akbar, Rajabi Fard, Iman, Haji Baba Ali, Ali, Intellectual Capital, Measurement, Disclosure, Management, 1388, First Edition, Industrial Research Center Publications. Center

    16- Qalich Lee, Behrouz, Mashbaki, Asghar, The role of social capital in creating intellectual capital in the organization, a study of two automobile companies, 2015, Management Science Quarterly, Number 75, Third Volume.

    17- Nasrabadi, Bakhtiar, Analysis of Multiple Relationships between Intellectual Capital and Organizational Innovation in Education, 2015, Higher Education Research and Planning Quarterly, Number 102, Fourth Volume

    18- Homan, Haider Ali, Statistical Inference in Behavioral Research, 1370, 11th edition, Terme Publications

    Latin sources

    1- Khalique Muhammad, Abdul Nassiri bin Shaari jamal, Abu Hassan and Aggl Adel (2011), "Relationship of intellectual capital with the organizational performance of pharmaceutical". companies in Pakistan.  Australian "journal of Basic and Applied Sciences

    2-. Bontis, N, (1999), "managing organizational knowledge by diagnosing intellectual capital, forming and advancing state of the field" vol. 18.No.5

    3- Bontis, N, (1998) intellectual capital : an exploratory study that develops measures and models" Management Decision, Vol.36 No.276

    4- Bontis, N, (2000) intellectual capital and business performance in Malaysian industries "journal of intellectual capital l14

    5-. Rose Barrons, (2005) the Effect of Disclosing Intellectual capital) The core Asset for the Third Millennium entities (on the internal and external financial statements, users, 2005)

    6- Sullivanj, P, H and- Sullivan S, P, H. (2000), "Valuing intangible companies : an intellectual capital approach", Journal of intellectual capital, Vol.

    8- Grant, R.M(1997) "The Knowledge – based view of the firm : implication for Management for Management Practice" Long rang Planning, Vol .30

    9- Chen (2004) "Measuring in intellectual capital : a new model and empirical study : JoURNUL of intellectual capital, vol.5 No 1 T2004

    10- Stewart, T.A. (1997), intellectual capital: The New Wealth of

    11-Longo.M(2007) A multidimensional measure of employeesintangiblesA.

Investigating the impact of intellectual capital on the performance of employees of the country's real estate registration organization
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