The relationship between collaborative management and trust with regard to servant leadership in the tax affairs departments of Gilan province

Dissertation for Master's Degree (M.A.)

Trend: Human Resource Management

Abstract

With the expansion of the globalization phenomenon, the importance of trust in social, economic, political and organizational relationships has been significantly noticed, so that most experts in various sciences have pointed out the importance of the role of trust in organizations. The purpose of this research is to measure the relationship between collaborative management and trust with regard to servant leadership in the tax administrations of Gilan province. In this research, trust in the leader as a dependent variable and its relationship with participatory management as an independent variable and servant leadership as a moderating variable were examined. The population examined was 844 employees of the tax administrations of Gilan province. The tool for collecting information is a questionnaire. Content validity has been used to measure validity and Cronbach's alpha coefficient has been used to measure reliability. 192 samples were randomly selected and research hypotheses were analyzed by Pearson and regression tests. After the analysis, it was determined that there is a significant relationship between participatory management (individual participation level, social participation level, economic/strategic participation) and trust in the tax affairs departments of Gilan province due to servant leadership.

Key words: participatory management, dimensions of participatory management, trust, servant leadership, employees of tax affairs departments of Gilan Province

11 Introduction

Skilled and efficient human power is the most valuable and valuable wealth and asset of any country.

Many countries, despite having rich natural resources, do not have the ability to use these divine gifts due to the lack of proper use of human resources. They are struggling. Despite the lack of natural resources, other nations have reached comfort and prosperity as a result of having experienced human resources and using their efficiency, and with the recent success steps in the optimal use of human resources by using participatory management methods, organizations have drawn more attention to investing in human resources. and create a great sense of secretary in the employees. It is a collaborative program to improve the quality of productivity, morale and motivation of employees, increasing commitment and. (Rahnvard, 1379, 8)

This chapter includes the statement of the problem, the importance and necessity of the research, the theoretical framework, the goals and assumptions of the research, and the conceptual definition.

1-2 Research topic

The relationship between collaborative management and trust with regard to servant leadership in the tax affairs departments of Gilan province

13 Statement of the problem

With the expansion of the phenomenon of globalization, the importance of trust In social, economic, political and organizational relations, it has been significantly noticed so that most experts in various sciences have pointed out the importance of the role of trust in organizations. Organizational literature studies have also emphasized the importance of trust as a prerequisite for organizational effectiveness (Child-Mollering, 2010, 70).

Trust is necessary for organizational success, making continuous changes in roles and technologies, as well as designing jobs and responsibilities. Trust can create intra-personal and interpersonal effects, and affect relationships inside and outside the organization. Trust between management and employees will have a great impact on the quality of management, so the decline of trust in government organizations is one of the issues that creates unmotivated and indifferent employees and causes slow implementation of programs, and on the other hand, employees who do not trust the supervisor and the organization, which is a small part of the community, will not have any motivation and pleasure to trust the community. (Qalipour, Pourezzat, Hazrati, 1388, 104) and also the low level of trust causes the employees to divert the flow of information in the organization and spread suspicion and mistrust among the employees, and open and honest communication in the organization is lost and the decisions of the organization do not have the desired quality (Farhang; 2018). Trust refers to the degree of vulnerability of one party's desires and enthusiasm to the actions of the other party, regardless of the ability to control and supervise the other party.Trust includes three dimensions of trust based on knowledge, trust based on influence and tendency to trust (Sendjaya-Pekerti, 2010, 644). The existence of trust in the Tax Administration, like other organizations and financial and economic institutions, is of particular importance, so that the consequences of its lack cause the emergence of selfish and self-centered behaviors in employees, reduced participation in decision-making (Panahi, 1389, 103), non-fulfillment of goals and strategies, and will generally have a negative effect on organizational productivity (Qurbani and Babal-Hawaji, 1388, 3).

"Lawler" Continuous changes in the work environment have required collaborative management styles and the establishment of work teams, and building trust in work teams and collaborative management has doubled the need to build trust in organizations. Participatory management means the participation of employees in the decision-making process, inviting all people to strategic thinking and accepting individual responsibility for the quality of work production, supporting and rewarding the behavior of employees who satisfy the client and improve the performance of the organization (Macy et al. al, 2009) and includes the three dimensions of participation in the social field, individual participation and strategic economic participation.

The need to emphasize public trust and trust within the organization, which is decreasing day by day, as well as the requirement of power distribution and empowerment in countries that are going through the process of democratization, has made the existence of servant leadership necessary (Birkenmeier et al, 2012). For this purpose, servant leadership has been used as a moderator in this research. Greenleaf [1] Leadership Servant leadership is defined as follows: Servant leadership emphasizes serving others and sacrifices personal interests for the interests of others so that people have more tact, authority, and health and become servant leaders themselves. Servant leadership includes four dimensions of service, humility, trustworthiness and kindness. (Qalipour et al., 1388, 110).

According to the material raised, the main question of the research is whether there is a relationship between collaborative management and trust in the tax affairs organization of Gilan province with regard to servant leadership?

14 Importance and necessity of the research topic

In an era when the relationships between individuals and groups are fragile and rapidly changing, trust is the central issue of organizations in order to manage the dynamics of organizations efficiently and effectively. It is an environment that guarantees their growth and life. Due to the need to quickly respond to changes in the turbulent environment, creating coordinated work teams is one of the important tasks of leaders in organizations, which actually means the process of gradually injecting and encouraging trust in the organization.

When people learn things about each other, the level of trust changes, which means that trust should be seen as a dynamic phenomenon, not a static phenomenon, and its evolution is based on perceptions about the personal characteristics of the trusted. Although trust building is important in traditional organizations, it is more important in today's virtual and electronic organizations in terms of expanding its intangible dimensions. When laws, policies, and traditional norms and practices are unstable or unclear, people turn to personal relationships for guidance, and the quality of these relationships is largely determined by the level of trust. Trust is considered as a gateway to achieve success and sustainable development. Trust will cause the sharing of information in the organization and the sharing of organizational information by all people, organizational commitment, commitment to decision-making, organizational citizenship behavior, job satisfaction, management satisfaction, leader and member exchanges, and attention to staying in the organization. It has been widely confirmed that trust acts as a facilitating factor in economic interactions by smoothing the relationships between trust factors and reducing the costs of interactions that are related to control.

Given the need to create changes and transformations in the country's administrative system in order to maximize the productivity of various resources and optimal use of existing facilities, and considering the importance and necessity of the role of employee participation in high efficiency and effectiveness of administrative institutions and increasing the satisfaction and power of employees, as well as the government's emphasis on institutionalizing popular participation and Its beginning through government organizations shows the importance of collaborative management