Investigating the impact of organizational culture on the level of employees' knowledge of the internal laws of the Iranian Oil Pipeline and Telecommunications Company (Stadt)

Dissertation for Master's Degree (M.A)

Trend: International Business

Dissertation abstract (including summary, objectives, implementation methods and results obtained):

Organizational awareness is how one can benefit from organizational knowledge to achieve goals, how one can use the acquired knowledge, prescribed practices, official channels of communication and decision-making to achieve the goals attempted in the present research. is to investigate the impact of one of the most important factors related to organizational awareness, i.e. "organizational culture" and some related demographic variables (age-education-basic position-service history-place of service). Based on this, the research was carried out in the form of a main hypothesis "the pattern of organizational culture common in the organization has an effect on the level of organizational awareness." And we have examined seven demographic sub-hypotheses. The research method is a survey and the required information was obtained from the statistical sample using a questionnaire, and descriptive and inferential statistics and SPSS software were used to check the research hypotheses. Based on this, 85 employees (operational and non-operational units) were selected and the hypotheses of the research were checked using the formula of simple random sample size in the headquarters unit of Iran Oil Pipelines and Telecommunications Company. The research hypotheses were tested at the 95% confidence level. According to the obtained results, organizational culture had a positive relationship on the organizational awareness of the employees of the target society. Keywords: organizational culture, organizational awareness. Introduction: Efficient human resources are the main indicator of the superiority of an organization over other organizations. Because human resources are the most important resource of any organization. Expert, loyal, compatible with the values ??and goals of the organization, having strong motivations and willing and committed to maintain and continue membership in the organization, is one of the main needs of every organization. The organization needs employees who work beyond the description of their assigned and normal duties. Employees who are willing, want and can do more than necessary to achieve organizational goals. The existence of such resources in every department and organization will reduce absenteeism, delay and relocation, and will significantly increase the performance of the organization, the morale of the employees, and the manifestation of the goals of the organization and the individual as much as possible. Human resources are aware of the goals of the organization in the direction of their goals, they strive to achieve them, and give themselves that identity, which in addition to their growth, takes steps in the direction of the progress and greatness of the organization, and in this way, the organization gets closer to its mission and philosophy of existence. In this regard, any factor that increases employees' knowledge and awareness of the regulations and laws of the organization where they work is important and worthy of attention. One of these factors is "culture". Because the cultural norms and values ??accepted by employees can lead to their better understanding of the organization they belong to and alignment with the goals of the organization. 11

Organizations need to pay more attention to the organizational culture and in order to increase employees' recognition and faith in the interests and demands of the organization, which are a reflection of the needs of the society, they should make efforts and take measures to remove the alienation of employees from the organization and stimulate their enthusiasm and commitment to the organization. Since the main mission of Iran Oil Pipelines and Telecommunications Company is to spread and distribute petroleum products throughout the country and because this company has played the biggest role in the industrial and economic development of the country and improving the living standards of the people and has so far been able to create a significant change in all the affairs of the country, especially from the economic point of view, it needs human resources committed and loyal to the values ??and goals of the organization. Therefore, the organization must have people with a high degree of knowledge of its organizational rules and conditions. [1]

One of the main reasons for examining organizational awareness is that organizations with members with high levels of organizational awareness usually have higher performance, less absenteeism, delay and displacement. In this research, an attempt has been made to evaluate the impact of organizational culture on the knowledge and organizational awareness of employees of the headquarters units of the National Iranian Oil Pipeline and Telecommunication Company according to the theoretical literature and field study, and it has provided a basis for discovering the necessary solutions to increase the knowledge of employees according to the culture that governs the organization and other individual factors.

Statement of the problem

Humans are social beings whose lives require cooperation and cooperation to meet their needs. One of the important factors in this cooperation is the level of awareness of people, according to which they organize to meet their needs in order to reach their goals more easily. It is in this way that various organizations and institutions have gradually expanded in societies in order to centralize individual activities and regulate collective activities (Mohammadi and Zahid, 1384:182). Organization means a large gathering of people that is managed based on non-personal relationships and created to achieve specific goals (Giddens, 2014). In order to achieve its goals, the organization needs employees who are fully aware of the principles and regulations and the reason for the existence of the organization and the goals defined based on it. Lack of organizational awareness or incomplete awareness is an obstacle to achieving organizational goals. One of the important factors in overcoming organizational problems is increasing organizational awareness.

An organization is responsible for the rational coordination of people's activities to achieve a common goal or goals through division of work, division of functions and hierarchy of authority and responsibilities. In such a system, coordination of activities is more important than coordination of people. In order to achieve optimal harmony in any organization, it is necessary for all people to be well aware of the goals and relationships of the organization (Mohammadi and Zahid, 1384:182). However, how much the organization's people are aware of the organization's values ??and goals depends a lot on the prevalent and dominant culture in that organization. The culture of an organization includes common beliefs, attitudes, assumptions, and expectations that guide behaviors in the absence of a law or explicit instructions, and in most organizations, this is the case in most management situations. Culture can be a strong source of identity, common goal and flexible guidance. Organizational culture is a phenomenon that exists in the organization, but its absence is strongly felt. All the members of the organization agree that these invisible hands guide people towards some kind of invisible behavior. (Robbins, 1381 quoted by Mirza Bagharian; 1384:5)

Necessity and importance of the problem

Among the resources and facilities of the organization, human resources are of particular importance. Paying attention to this important resource of the organization helps the society in reaching its goals. Committed and committed human resources to the goals and values ??of the organization is the main indicator of the superiority of an organization over other organizations. Therefore, this important indicator will increase the effectiveness and efficiency of the organization and will lead to the progress and progress of the society. In this regard, any factor that increases the commitment and belonging of employees to the organization is important and worthy of attention. One of these is organizational awareness. If human resources can be optimally informed about the announcements, instructions, approvals and directives related to the provision of their job facilities, they will be able to achieve a more pleasant feeling towards their organization and work environment, and as a result, they will show a great sense of commitment and belonging to it, and on the other hand, the organization will achieve its goals better. In the meantime, if there is no complete coordination between the two; Both the employees will not be fully satisfied and the organization will have problems in reaching its goals and will not perform its main functions properly. By studying the research literature on organizations and organizational awareness, the researcher came to the conclusion that one of the important factors that can be involved in organizational awareness and to what extent people are aware of laws and regulations and accept them is organizational culture. The culture governing the organization is not very tangible and special, but this issue has a significant impact on the behavior of human resources, and if it is well known and rooted, it becomes clear that many of the behaviors of human resources in the organization are affected by this important issue. This important issue has been proposed and criticized by famous experts such as Warren Bennis, Edgar Schein, William Ochi and Stephen Robbins.