Investigating the relationship between the aspects of knowledge management and employees' performance in Saderat Bank of Ardabil province

Number of pages: 185 File Format: word File Code: 30697
Year: 2013 University Degree: Master's degree Category: Management
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  • Summary of Investigating the relationship between the aspects of knowledge management and employees' performance in Saderat Bank of Ardabil province

    To receive a master's degree in business administration (marketing)

    Abstract:

    Knowledge management provides access to experiences, knowledge, and expertise, which creates new capabilities, improves performance, increases innovation, uses information and knowledge capital in the organization, facilitates the distribution of knowledge and information in different organizational areas, and integrates knowledge information into daily business processes.

    Comment Regarding the importance of improving employees' performance, this research has investigated knowledge management and its relationship with employees' performance in Saderat Bank of Ardabil province. The method of this research is survey-descriptive, and 181 employees have been selected as a sample from the collection of 360 employees of Saderat Bank of Ardabil province as the statistical population. In order to collect information from the questionnaire tool and to test the hypotheses, Pearson correlation and regression methods were used.

    After the test, the hypotheses were confirmed as follows: there is a positive and meaningful relationship between the variable of knowledge management and performance, between the variable of knowledge acquisition and performance, between the variable of knowledge sharing and performance, and between the variable of applying knowledge and performance.

    Key words: knowledge, knowledge management, performance, evaluation process, evaluation Performance

    Introduction:

    Institutions and organizations and executive bodies with any mission, mission, goals and vision they have ultimately act in a national or international territory and are required to respond to customers, clients and beneficiaries so that a company whose goal is profitability and customer satisfaction and an organization whose goal is the full and accurate implementation of legal duties and helping to achieve the goals of development and excellence of the country are accountable. Therefore, reviewing performance results is considered an important strategic process. The term knowledge management in the world of management includes various topics. The reason for creating this attitude is due to the transfer and movement of economic systems towards knowledge-based societies and the development of knowledge-based economy in recent decades, all kinds of institutions have witnessed fundamental changes in the fields of their structure, function and management styles. Current institutions have given more importance to understanding, adapting and managing the changes in the surrounding environment and acquiring and applying the latest knowledge and information in order to improve their operations and provide better services and products to their clients. (Cheng Ming-Yu, 2014, p. 2) There are countless reasons for the success of organizations in their leadership-based advantage, which will ensure the survival and sustainability of the organization if it is formed around the core capabilities. (Asili, Qadirian, 2015, p. 85) Since the improvement of performance in organizations incrementally through the development of human resources, quality improvement, re-engineering and technology, has a direct effect on the strategy of the organization, therefore executive officials have a high responsibility in improving the performance of their organization. A lot of investment is made in every organization in different fields, but because the performance is not paid attention to, the organizations usually do not get the desired result from the investments. Management of performance improvement should investigate and examine issues related to performance and provide appropriate suggestions for improving it in the direction of organizational goals. (Saban Allahi, 1378, pp. 19-18).

    The topics discussed in this chapter are: statement of the problem, importance and necessity of research, research objectives, theoretical framework of research, research hypotheses, conceptual and operational definition of research, research question and scope of research.

    1-2) Statement Problem:

    Rapid changes in our world today have faced organizations with various challenges, but among them, there are successful organizations that use the opportunities created to their advantage with the help of management tools and new technology (Noroozian, 2015, p. 24). The demands and expectations of customers and stakeholders should be answered (Adib, 2016, p. 16). Knowledge management is one of these tools. The private sector has taken the first steps in this field, but the government is moving behind the private sector with a step away (Mansouriyan, 2017, p. 24). In order for organizations to have a continuous and stable presence in the world of business and competition, they must work around science and knowledge. The condition for the success of organizations is to achieve a deep knowledge and understanding at all levels.The prerequisite for the success of organizations is to achieve a deep knowledge and understanding at all levels, but many organizations have not yet paid serious attention to knowledge management. As Peter Drucker said: the secret of the success of organizations in the 21st century is knowledge management. Knowledge has a concept beyond data and information. (competition and simultaneous support of the provider and receiver of information and knowledge) encourages and strengthens the creation, capture, organization and use of information. The ability of the organization to create, share and use existing knowledge about products, processes and human behavior in order to increase the efficiency of the work environment and reduce activities that cause rework is called knowledge management. which creates new abilities, improves performance, increases innovation, uses information and knowledge capitals in the organization, facilitates the distribution of knowledge and information in different organizational areas, and integrates information and knowledge in daily business processes (Gholizadeh, 2017, p. 28). A knowledge-based organization is an idea creator and uses new ideas, and in this way it achieves a competitive advantage (Akbari, Tahmasabi, Ashtiani, 2016, p. 33).

    Performance measurement is a process that expresses the amount of progress on the way to achieving goals. First of all, it is necessary to refer to the factors that have the greatest impact on the performance of employees (managers, employees). The general opinion is that the performance of the organization's employees is the result of the interaction of three very important components, of which only one of these three components, desire and motivation, is their assigned task. The other two components that affect their performance are the skill and intellectual ability of people, as well as the available resources. The organization plays a very decisive role in creating (or destroying) the work motivation of its human resources. Just as it can be said about the abilities of the employees, it is the organization that plans and invests in the development and The training of managers and employees increases their ability. The available resources are also an indicator of the adequacy and potential power of the organization. (Khalili Iraqi, 1382, p. 27).

    By making the employees of the organization aware of their performance, the field for their development is provided, and they will consciously try to replace appropriate behaviors and eliminate negative and ineffective behaviors, and this not only increases the efficiency of the employees, but also causes effectiveness (Qolizadeh, 1387, p. 27). Regarding the importance of improving the performance of employees, the researcher wants to measure the relationship between knowledge management and the performance of employees in Saderat Bank of Ardabil province. And in order to optimally use knowledge management, institutions must understand the necessity of creating a culture of knowledge sharing among employees through a process called "symbolization of knowledge management". The importance of institutionalizing knowledge management in the institution is due to the fact that, firstly, it corrected the employees' misunderstanding of knowledge management, and secondly, it helped them understand the benefits of knowledge sharing in the organization. Knowledge management is discussed in connection with making knowledge accessible to people who need it. (Cheng Ming Yu, 2014, pp. 6-7) The continuous improvement of the performance of organizations creates a huge force of synergy (Synergy), which can support the growth and development plan and create opportunities for organizational excellence. Governments, organizations and institutions are making a winning effort in this matter. Continuous improvement of performance will not be possible without checking and gaining knowledge about the progress and achievement of goals and without identifying the challenges facing the organization and obtaining feedback and information about the implementation of the developed policies and identifying the cases that need serious improvement. All the mentioned things are not possible without measurement and evaluation.

    English physicist Lord Kelvin says about the necessity of measurement: "When we can measure what we are talking about and express it in the form of numbers and figures, we can claim that we know something about the subject under discussion." Otherwise, our awareness and knowledge will be incomplete and will never reach the maturity stage.

  • Contents & References of Investigating the relationship between the aspects of knowledge management and employees' performance in Saderat Bank of Ardabil province

    List:

    Abstract

    Chapter One: General Research

    1-1) Introduction..2

    1-2) Statement of the problem..2

    1-3) Necessity and importance of research. 4

    1-4) Research objectives..5

    1-5) Research theoretical framework.

    1-6) research hypotheses. 6

    1-7) conceptual definition of variables. 6

    1-8) research question.

    2-1-1) Introduction..12

    2-1-2) Definition of knowledge.12

    2-1-3) Concept of value of knowledge.13

    2-1-4) Types of knowledge.13

    2-1-5) Types of knowledge creation.15

    2-1-6) Knowledge cycle.16

    2-1-7) Knowledge management.16

    2-1-8) History and causes of the emergence of knowledge management.18

    2-1-9) Four major factors in the emergence of knowledge management.19

    2-1-10) The necessity and importance of knowledge management.19

    2-1-11) Components of knowledge management.20

    2-1-12) organizational components of knowledge management.22

    2-1-13) life cycle of knowledge management.22

    2-1-14) principles of knowledge management.24

    2-1-15) goals of knowledge management.24

    2-1-16) theories of knowledge management.24

    2-1-16-1) comprehensive knowledge management theory.24

    2-1-16-2) team knowledge management theory.25

    2-1-16-3) societal knowledge management theory.26

    2-1-17) knowledge management models.26

    2-1-17-1) general knowledge model in Organization.27

    2-1-17-2) architectural model in knowledge management.28

    2-1-17-3) social structure models.28

    2-1-17-4) Boyest model.30

    2-1-17-5) Nonoka model.30

    2-1-17-6) six-dimensional management model Knowledge.34

    2-1-17-7) Ren Johnson model.35

    2-1-17-8) Adele regression model.36

    2-1-17-9) Steve Hulse model.38

    2-1-17-10) Multi-stage conceptual model.39

    2-1-18) Knowledge management strategies.40

    2-1-19) The need for a knowledge management framework in the public sector.42

    2-1-20) Important elements in the knowledge management framework in the public sector.43

    2-1-21) Critical factors for the success of knowledge management.46

    2-1-22) Management obstacles Knowledge. 47

    2-1-23) Infrastructural obstacles to applying knowledge management in Iran. 50

    Part Two: Performance

    2-2-1) Introduction.. 52

    2-2-2) Performance evaluation. 52

    2-2-3) Explanation of the concept of organizational performance. 56

    2-2-4) performance management. 57 2-2-5) integration of performance management Performance. 59

    2-2-10) The necessity and importance of performance evaluation. 59

    2-2-11) Traditional and modern perspectives in performance evaluation. 60

    2-2-12) Performance review perspectives. 62

    2-2-13) Performance management components. 63

    2-2-14) Evaluation system design stages. Performance. 64

    2-2-15) The reasons for the need of organizations to perform performance evaluation. 68

    2-2-16) Criteria for measuring performance. 68

    2-2-17) Types of evaluation. 69

    2-2-18) Effective factors in determining the type of evaluation system. 71

    2-2-19) Currency techniques and methods. 72

    2-2-20) performance evaluation process. 79

    2-2-21) performance evaluation timing. 82

    2-2-2) different evaluation categories of an organization. 82

    2-2-23) characteristics of appropriate performance evaluation system. 83

    2-2-24) problems related to measurement. Performance. 85

    2-2-25) Ten mistakes of managers when evaluating performance. 85

    2-2-26) Seven mistakes employees make when evaluating performance. 86

    2-2-27) Performance improvement process. 87

    2-2-28) Effective evaluation. 87

    2-2-29) Evaluation applications. Performance. 88

    2-2-30) Introduction of software. 89

    The third part: Research background

    3-2-1) Researches carried out in Iran. 91

    3-2-2) Researches carried out abroad. 93

    Chapter 3: The method of conducting the research:

    3-1) Introduction..98

    3-2) The process of conducting the research. 98

    3-3) The method of conducting the research. 99

    3-4) Society and statistical sample.

    3-6) Information collection tool.100

    3-7) Data processing.101

    3-7-1) Validity.101

    3-7-2) Capability and trust (reliability).101

    3-8) Analysis method101

    3-8) Data and information analysis method. 102

    Chapter four: Information analysis

    4-1) Introduction. 104

    4-2) Description of research variables. 104

    4-2-1) Age.105

    4-2-2) Gender.105

    4-2-3) Education.106

    4-2-4) Gaining knowledge.106

    4-2-5) Sharing knowledge.107

    4-2-6) Applying knowledge.107

    4-2-7) knowledge management.108

    4-28) performance.108

    4-3) inferential statistics.109

    4-3-1) research hypothesis test.109

    4-3-2) Kolmogorov-Smirnov test.109

    4-3-3) hypothesis test Main. 111

    4-3-4) Test of the first sub-hypothesis. 112

    4-3-5) Test of the second sub-hypothesis. 113

    4-3-6) Test of the third sub-hypothesis. 114

    4-4) Multivariate regression test. 115

    Chapter Five: Conclusion and Suggestions

    5-1) Introduction.118

    5-2) Descriptive statistics results.118

    5-2-1) Descriptive analysis results related to hypotheses.118

    5-3) Inferential statistics results.119

    5-3-1) Main hypothesis test results.119

    5-3-2) First hypothesis test results.119

    5-3-3) Second hypothesis test results.119

    5-3-4) Third hypothesis test results.119

    5-4) Suggestions.120

    5-4-1) Suggestions based on research findings and hypotheses. 120

    5-4-2) Suggestions for future researchers. 121

    5-5) Checking the alignment and non-alignment of research results and research background. 121

    5-6) Research limitations. 122

    Resources and sources

    Appendix Appendices

    Source:

    Sources and sources:

    Persian sources:

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    *Armstrong, Michael, 2018, Management of key strategies and practical guidelines, translated by Saeed Safari and Amir Wahabian, Jihad Academic Publications, 4th edition. Fourth.

    * Asifzadeh, Saeed, Piri, Zakia, publication; Key activity in knowledge management, 1383, sixth year, number 4

    *Asifzadeh, Saeed, Piri, Zakieh, how to apply knowledge management, 1385, tenth year, number 1.

    *Abtahi, Seyed Hossein, Salvati, Adel, Knowledge Management, 1384, Management and Development, number 25.

    *Abtahi, Seyed Hossein, Salvati, Adel, 1390, Knowledge Management in the Organization, New Link Publications, 3rd edition.

    *Abili, Khodiar, 1382, Human Resource Development Systems, Tadbir, No. 135.

    *Ajali Qeshlajooghi, Mehdi, Safavi Mir Mahaleh, Seyed Rahim, Musa Khani, Mohammad, Presenting a model to measure the organization's readiness in the field of knowledge management, presented in the fifth international management conference, 1386.

    * Ardebili, Youssef, evaluation methods in the public and non-governmental sector, 2011, Baath Publications.

    * Adib, Hossein, Shafi Khani, Mohammad, reaching success with knowledge management tools, 2016, Tadbir, No. 182.

    * Asili, Gholamreza, Qadirian, Abbas Ali, Management of knowledge workers, 2015, management and Development, 8th year, number 30.

    *Akbari, Manijeh, Tahmasbi Ashtiani, Mojtabi, knowledge management implementers in organizations, 1386, Tadbir, number 183.

    *El Roy, Mark Mack, Firestone, Joseph, 2013, New knowledge management, translated by Ahmad Jafarnejad and Khadija Safiri, publishing house of Mehraban Nash Institute, 4th edition.

    * Alwani, Seyed Mehdi, Danai Fard, Hassan, 1380, discourses in the philosophy of government organization theories, Safa-Eshraghi Publishing House, first edition. Zob Ahan Isfahan, Vision of Management, 1388, No. 33, pp. 25-39.

    * Beh Azin, Farid, Karimi, Benyamin, Muradzadeh, Mohammad, 10 Success Factors of Knowledge Management, 1385, Tadbir, No. 169.

    * Bayat, Asia, Knowledge Management, the guarantor of achieving the highest goals of the organization, 1384, New Economy, No. 114.

Investigating the relationship between the aspects of knowledge management and employees' performance in Saderat Bank of Ardabil province