Identifying and prioritizing factors affecting the behavior of buyers of blood sugar testing devices in Tehran

Number of pages: 154 File Format: word File Code: 30694
Year: 2014 University Degree: Master's degree Category: Management
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  • Summary of Identifying and prioritizing factors affecting the behavior of buyers of blood sugar testing devices in Tehran

    Academic Thesis for Master's degree

    Field: Management

    Treatment: Business-Marketing

    Abstract:

    Medical equipment is one of the important and influential factors in human life, and the medical equipment market also accounts for a significant part of financial transactions. Therefore, the marketing of medical equipment is important. On the other hand, diabetes has grown significantly in the country and affected many people. It is also an incurable disease that requires regular control and maintenance of blood sugar at a normal level. In view of this importance, the market researcher has analyzed one of the medical equipment related to diabetes, the blood sugar test machine. The thesis of identifying and prioritizing the factors affecting the behavior of blood sugar test machine buyers in Tehran with the aim of identifying and prioritizing the effect of the four factors of quality-price-after-sales service and brand name on the behavior of buyers of this machine in the city of Tehran. The statistical community of this research includes All the domestic specialists in this city are the ones who purchase the blood sugar testing machine and the researcher has analyzed this device from its industrial aspect. Finally, the conclusion is that the four variables of quality, price, after-sales service, and brand name have an effect on the behavior of blood sugar testing machine buyers, and in terms of prioritization, quality, name and brand, after-sales service, and price are effective in the behavior of the buyers of this device.

    The research includes 2 questionnaires. The first examines the effect of independent variables on the dependent variable with the help of the one-sample test, and the second examines the prioritization of variables using the EHP technique. The normality of the variables was measured by the Kolmogorov test before the T-Tech test of the sample.

    Key words: industrial marketing, consumer purchase decision, blood sugar test device

    1 Introduction:

    Today, the marketing of goods and services has become one of the most important topics and includes various types of marketing. Even the marketing of industrial and consumer goods has differences. So paying attention to these differences and sophistication in marketing leads to success in the mentioned fields. In this chapter, we will explain the investigated problem, introduce the independent and dependent variables, research objectives and hypotheses, and the used model. The model examined in this research is the Quadra model[1] and the independent variables include quality, price, brand name and after-sales service, which we want to measure the impact of these variables on the behavior of glucometer device buyers and see how these factors are prioritized in the behavior of buyers of this device.

    1-2 Statement of the problem:

    A detailed examination of the buying behavior of customers in the medical equipment market in Iran is neglected and a lot of capital is wasted in this direction. On the other hand, diabetes is increasing and affects people's quality of life. Azizi, a member of the Parliament's Health and Treatment Commission, states that the average number of people over 40 years old who are suffering from diabetes is seven percent, but this is important in Iran in such a way that now more than 8 percent of people over 40 years old in our country are suffering from diabetes. (Fars News Agency website), by 2025 the number of diabetics will reach 380 million people. (Report of the World Health Organization), a member of the national diabetes committee said: The prevalence of diabetes in the world has now reached 382 million, which has become more prevalent than predicted. According to the reporter of "Salamat" news agency of Iran's students (Isna), in a press conference that was held around diabetes week, Tastaghami said: It was thought that the prevalence of diabetes in the world will reach 380 million by 2025, but according to the latest statistics published by the IDF, the prevalence of diabetes has now reached 382 million. Diabetes has provided us. The prevalence of diabetes in the first round of these studies was 7.8%, and in the second round, which was conducted three years later, this number reached 9%, and according to the latest statistics last year, 11.34% of people over 20 years old have diabetes and 14.6% of the population over 20 years old have prediabetes. In general, 10 million people in Iran suffer from diabetes or pre-diabetes. (Iran Students News Agency, ISNA)

    The main cause of diabetes is that insulin is not made in the body or that its amount is so small that it does not meet the needs of the body.(Iranian Students News Agency, ISNA)

    The main cause of diabetes is that insulin is not made in the body or its amount is so small that it does not meet the needs of the body, insulin actually controls the amount of glucose that enters the blood. If the blood sugar does not enter the cells of the body, as a result, the amount of sugar in the blood increases and the result of that is the symptoms of diabetes. Research shows that the most common cause of adult blindness is amputation after accidents and causes of kidney failure, diabetes. Diabetes is one of the most common chronic diseases in the world for which there is no known cure, and this means that the patient will struggle with this disease until the end of his life, and therefore he must organize a regular plan to deal with its complications and take care of the health of his organs. But in addition to this feature, diabetes has another special feature that distinguishes it from other diseases, and that is the destructiveness of this disease. Diabetes is called destructive because if it is not identified and controlled in time and correctly, in addition to threatening the health of various organs of the patient, it will cause serious damage to the health of the individual, family, society and economy. Cardiovascular diseases, blindness, kidney failure, limb amputation, and stroke can be considered among the most important long-term complications of not paying attention to diabetes, any of which can not only be a full-scale disaster for the patient, but also a crisis and costly for society.

    Maintaining blood sugar within the normal range reduces the risk of heart attack, stroke, eye, kidney, and nerve complications, circulatory system problems, and even death. Diagnosis of the disease Diabetes and the timely investigation and control of this disease are now possible with the help of a blood sugar test device, which is very easy to use. The doctor can easily check, control and control the blood sugar of his patient and prevent the future risks of this disease. This has caused the market of this medical device to expand today, and therefore the marketing of this product and the recognition of the factors that influence the purchase of this product and which factor is more important are worthy of discussion. Due to the importance of diabetes and the expanding market of blood sugar testing devices, the recognition and prioritization of factors affecting the behavior of buyers of this device has been of interest to the researcher. For the researcher, the question arises whether the quality, price, after-sales service and brand name have a relationship with the behavior of the buyers of this device or not, and if there is a relationship between them, which of these factors has the greatest impact on the behavior of the buyers of this device? This fact is now unclear to us that the quality of this device is really more important for a buyer or the price? Sales or brand name? Investigating these issues and identifying them accurately from the researcher's point of view will lead to a more precise organization of the market and marketing of this product.

    1-3 Importance and necessity of research:

    Specific necessity of research: Despite the importance of blood sugar testing devices in diagnosing diabetes and controlling blood sugar, no specific studies have been conducted on the factors affecting the buying behavior of blood sugar testing devices. And according to the latest statistics last year, 11.34% of people over 20 years old have diabetes and 14.6% of the population over 20 years old have pre-diabetes. In general, 10 million people in Iran suffer from diabetes or pre-diabetes. (Iran Students News Agency, ISNA)

    With these descriptions, it is necessary to examine the factors affecting the behavior of blood sugar testing machine buyers and prioritize them according to the wide market of this machine, so that the needs of the buyers of this machine can be better identified and respond to the buyers' demands and help all the organizations that provide health services. It affects the behavior of buyers, but there is a difference of opinion about which factor has the most impact and which factor has the least impact. By prioritizing these factors, the marketing of this device will be more coherent and accurate and the needs of buyers will be better identified, and both the medical community and patients who are struggling with the fatal disease of diabetes, as well as the sellers of this device will benefit.

    Identifying factors affecting the behavior of buyers of blood sugar testing devices

    1-4-2.

  • Contents & References of Identifying and prioritizing factors affecting the behavior of buyers of blood sugar testing devices in Tehran

    List:

    Table of Contents

    Chapter One: Research overview. 1

    1-1 Introduction. 2

    1-2 statement of the problem. 2

    1-3 The importance and necessity of research. 4

    1-4 research objectives. 4

    1-4-1 The general purpose of the research. 4

    1-4-2. Functional purpose. 4

    1-5 theoretical framework. 5

    1-6 main research questions 7

    1-7 research assumptions. 8

    1-8 research variables 8

    1-8-1 independent variables 8

    1-8-2 dependent variable 8

    1-9 conceptual definition of independent variables 9

    1-10 operational definition of variables 10

    1-10-1 operational definition of independent research variables 10

    1-10-2 operational definition of variable Affiliated 11

    1-11 research area 11

    1-12 summary of chapter 11

    Chapter two: literature and research background. 12

    2-1 Introduction 13

    2-2 Classification of goods 13

    2-2-1 Consumer goods. 14

    2-2-2 Convenience goods. 15

    2-2-3 Necessary goods. 15

    2-2-4 stimulating goods. 15

    2-2-5 emergency goods. 15

    2-2-6 comparative goods. 15

    2-2-7 special goods. 15

    2-2-8 Unwanted goods. 16

    2-2-9 industrial goods. 16

    2-3 raw materials and parts. 16

    2-3-1 Capital items. 17

    2-3-2 Consumables and services. 17

    2-4 Glucometer device classification according to product type 17

    2-5 consumer buying behavior 18

    2-6 buyer tendency. 18

    2-7 Buyer behavior and marketing mix. 18

    2-8 Definition of consumer behavior 19

    9-2 key points of consumer behavior 20

    2-10 Why is it important to study consumer behavior? 21

    2-11 Desirable industrial buyer behavior 22

    2-12 Organizational purchasing behavior: main features. 23

    2-13 organizational purchasing behavior. 29

    2-14 factors affecting industrial buyers. 31

    2-15 Brief history about blood sugar control by glucometer. 33

    2-16 Definition of independent research variables 34

    2-16-1 Definition of quality 34

    2-16-2 History of quality 35

    2-16-3 Deming's philosophy 36

    2-17 Quality control and statistical theories. 37

    2-18 Quality in Japan. 38

    2-19 quality attitudes. 38

    2-20 Hypotheses of comprehensive quality model 40

    2-21 Courses related to quality engineering tools 41

    2-22 Quality in medical equipment 42

    2-23 Quality in glucometer device 45

    2-24 Price 47

    2-25 Definition of pricing 48

    2-26 Pricing Objectives. 48

    2-27 pricing methods. 50

    2-28 After-sales service. 51

    2-29 main elements and constituents of after-sales service. 52

    2-30 After-sales services in the field of medical equipment 53

    2-31 Trademark 53

    2-32 Brand management. 53

    2-33 Development of brand strategy. 54

    2-34 brand loyalty. 59

    2-35 relationships between consumer personality and brand personality. 61

    2-36 durable goods market. 61

    2-37 service market. 62

    2-38 Background in detail 62

    2-39 External background 71

    2-40 Chapter summary 80

    Chapter three: Research methodology. 81

    3-1 introduction 82

    3-2 research method 82

    3-3 descriptive statistics. 83

    3-4 inferential statistics. 83

    3-5 statistical population. 83

    3-6 sample definition. 84

    3-7 research collection tool 85

    3-8 validity (validity) 86

    3-9 questionnaire validity 87

    3-10 reliability 87

    3-11 data analysis methods 88

    3-12 building a decision hierarchy tree. 89

    3-13 Normality of variables 89

    3-14 Chapter summary 90

    Chapter four: data analysis 91

    4-1 Introduction. 92

    4-2 normality test 94

    4-3 prioritizing quality criteria. 101

    4-4 Prioritization of after-sales service criteria. 104

    4-5 Prioritizing price criteria. 106

    4-6 Prioritizing brand criteria. 108

    4-7 final ranking of sub-criteria in the decision to buy a glucometer device. 109

    4-8 chapter summary. 110

    Chapter Five: Conclusions and Suggestions 111

    5-1 Introduction 112

    5-2 Conclusion and Summary of Findings 113

    5-3 Suggestions Based on Research Findings 116

    5-4110

    Chapter Five: Conclusion and Suggestions 111

    5-1 Introduction 112

    5-2 Conclusion and Summary of Findings 113

    5-3 Suggestions Based on Research Findings 116

    5-4 Suggestions for Further Research 118

    5-4 Research Limitations. 118

    5-4-1 Restrictions beyond the discretion of the researcher 118

    5-4-2 Restrictions within the discretion of the researcher 118

    5-5 Summary of Chapter 118

    List of sources. 119

    Appendix A. 124

    Appendix B 134

    Source

    Theses:

    Pour Abdullahian Barzou, Mehrani Hormoz-1388- Identifying and prioritizing factors affecting the behavior of ultrasound device buyers in Tehran-Tehran University of Research Sciences

    Internal articles:

    Ebrahimi Abolqasem, Mansouri Seyed Hossein, 1392 The effect of brand mental image and service quality on relational marketing and customers' behavioral tendencies, Perspective of Business Management, Vol. 14, p. 153

    Azeradal, 1374 Danesh Manzanez, Vol. 27 and 28, p. 22

    Aitollahi, 1386, Quality is the only factor for success in competition, Specialized Monthly of Medical Engineering, No. 74, Year 7, Khordad 1386, p. 54

    Shahbaz Brahui, Azam Azadeh, 2013-Identifying factors of after-sales service quality and identifying the relationship of those factors with the level of customer satisfaction in Hormozgan Informatics Services Company-Iran Marketing Articles Bank-p. 8

    Bilali Majid, Aghazadeh Hashem, Ahmadi Samieh, 2013 Examining the role of brand in the purchase of luxury cars in the country, Journal of Business Management, Vol. 4, No. 4, P. 1

    Pour Abdullahian Barzou and Mehrani Hormoz, 2018 Identifying and prioritizing the factors affecting the behavior of ultrasound machine buyers in Tehran, Management Quarterly - Year 6 - Number 13, pp. 4-6

    Taghi Pourian Mohammad Javad, Fazli Elham, Farhang Ahmadian Amir, 2019 The credibility and prestige of brand name and brand in purchasing decisions, economic news site

    Rakai Esfahani Parisa, Babaei Zakleiki Mohammad Ali, 2018, investigation of the factors affecting the commitment and behavior of buyers in industrial marketing, Management Research in Iran, Volume 15, No. 2, p. 28

    Ranjabrian Bahram, Rashid Kabuli Majid, Haqshinas Asghar, Yavari Zahra, 2019, after-sales services, Business Research Quarterly, No. 25, p. 130.

Identifying and prioritizing factors affecting the behavior of buyers of blood sugar testing devices in Tehran