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Examining the relationship between organizational trust, knowledge transfer, knowledge creation and organizational innovation (case study of Asia Insurance)

Number of pages: 171 File Format: word File Code: 30629
Year: 2014 University Degree: Master's degree Category: Management
Tags/Keywords: Asia Insurance Company - Creation of knowledge - Insurance company - Knowledge transfer - Organizational innovation - Organizational trust
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  • Summary of Examining the relationship between organizational trust, knowledge transfer, knowledge creation and organizational innovation (case study of Asia Insurance)

    Dissertation for M.A.

    Tension: Insurance Management

    Abstract

    Companies need new ideas and new ideas to survive in today's turbulent and changing world. Increasing threats on one hand and using opportunities on the other hand in a tense and unpredictable environment make companies face strong tides and challenge them towards change and innovation. Innovation is directly related to words such as creativity, invention and change, but it is not synonymous with them. Organizational innovation means adopting an idea or behavior that is new to the market industry or the general environment of the organization. Organizational innovation can occur in the human resource sector, behavioral and psychological studies of employees and recognition of their values ??and abilities, or in the technical and technological sector, equipment, modernization and new techniques, or in the structure sector which includes a set of rules, methods, norms and standards, which is important in relation to several factors that should be studied on these factors. 286 employees of Asia Insurance Company in Tehran were selected by simple random sampling method and answered the research questionnaire. The content validity of this questionnaire was confirmed by the experts in this field and its reliability was also confirmed with the help of Cronbach's alpha test. In the end, in order to analyze the data obtained from these questionnaires, Pearson's correlation coefficient and bivariate linear regression tests were used. The obtained results showed that there is a positive and significant relationship (p<0.01) between organizational trust, knowledge transfer, knowledge creation and organizational innovation in Asia Insurance Company.

    Keywords: organizational trust, knowledge transfer, knowledge creation, organizational innovation, Asia Insurance Company.

    Introduction

    In the past few years, the concept of trust and its related issues have become increasingly central to the study of organizations. Today, the importance of trust in organizations has been well revealed, because establishing communication and realizing cooperation between people requires the existence of trust. In an age where the relationships between individuals and groups are becoming looser and rapidly changing, trust, which is mainly based on inferences and interpretations about the motives, personality and innermost nature of others, is the central issue of organizations that ensures their growth and vitality. Its importance is due to the fact that managers seek to understand and know how to create effective cooperation in organizations. Trust is key because it creates cooperation. The existence of trust leads to the formation of constructive communication among the members of the organization, creates knowledge and facilitates the transfer of knowledge in the organization. Also, the existence of trust among people on the one hand and on the other hand the provision of conditions and platform for knowledge transfer and knowledge creation in the organization will result in employee innovation. According to the issues raised, it can be claimed that the present research seeks to examine the relationship between organizational trust, knowledge transfer, knowledge creation and organizational innovation in Asia Insurance in Tehran. First, the main problem of the research is stated, then the importance and necessity of the research is examined, and then the basic objectives of the research, the research questions and hypotheses, the research model, the novelty and innovation of the research, and the definition of the words and specialized terms of the research are discussed, and at the end, the structure of the research is mentioned. It is in human relations and organizational life (Yilmaz [2], 2008). In general, although compliance with the administrative and structural rules of the organization and administrative relations is very important, trust among the people of the organization is also important and significant. Trust is the basis of success in personal life and work relationships, and in fact, all organizational relationships are based on trust, and the important thing is that management and employees should pay attention to the importance of trust and how to create, promote and improve it in the organization (Fitz Roy[3], 2007).

    Also, today's changing world requires that organizations look for new tools to survive and grow. One of the tools that can help organizations in achieving these goals is knowledge management.. Knowledge management is a process that helps organizations find, select, organize, and disseminate important and specialized information and knowledge that is necessary for activities such as problem solving, dynamic learning, and decision making (Tsang Ho [4], 2010). Knowledge management can improve a range of organizational performance characteristics by enabling the organization to "perform smarter" (Wig, 1999). 

    On the other hand, in today's era, organizations are increasingly facing dynamic and changing environments. Therefore, in order to survive and dynamism, they have to adapt themselves to environmental changes. In other words, due to the accelerating speed of scientific, technological, social, cultural changes and developments. In today's era, organizations are considered successful and efficient that, in addition to coordinating with the changes in today's society, can also predict the path of changes and transformations in the future and are able to direct these changes in the direction of creating desirable changes to build a better future. Despite this, observations and studies show that many organizations are not only not innovative and creative, but they are also unable to coordinate with the developments and advances and changes of the present era and are often managed with ineffective traditional methods (Aghadawood et al., 1389: 10). to see With more innovation, organizations will be more successful in responding to changing environments and creating and developing new capabilities that allow them to achieve better performance (Mants et al. [5], 2004: 209). Innovation has a lifespan as long as human life, because humans have always sought to find new ways to do their work. Without innovation, the world we live in will look completely different. Today, according to the competitive conditions, organizations are subject to change and transformation, and the final success and sometimes even the survival of organizations depends on the ability of planners to create innovation, the fields of its implementation, and the application of new thoughts and ideas. For an organization that competes in a variable and uncertain environment, innovation (creating, transferring, reacting and changing ideas) is considered a vital factor for the growth, success and survival of the organization (Mahlahsini and Boorham, 2016: 80). In his definition of innovation, Kanter emphasizes the process and calls innovation the process of gathering any new and useful idea to solve a problem and believes that innovation includes the formation of ideas, acceptance and implementation of new ideas in processes, products and services (Kanter [6], 2007: 22). Knowledge is a powerful tool that can create changes in the world and make innovation possible. On the other hand, today in different societies and as a result in organizations, people suffer from lack of trust in colleagues and government officials, and this lack of trust causes a reduction in the efforts of employees and officials, as well as their refusal to participate with subordinates, and the result is indifference and lack of motivation of people and employees to transfer knowledge (Kahermani, 2013).  Trust is also important for knowledge sharing. Trust can be directed to both managers and colleagues and is a prerequisite for knowledge sharing. The recipient of knowledge must be able to trust the accuracy of the information and the sender of knowledge must be sure that his information is used appropriately. Both trust and reciprocity are necessary for specific social networks that are crucial in knowledge sharing. A trusted environment should guide the transfer of knowledge, because without it, an organization has to create a set of rules to govern every interaction. This growing bureaucracy slows down time and reduces the likelihood of employee participation in interactions. Even interpersonal knowledge sharing networks rely on the requirement of individual trust (Rahnourd and Sadr, 2018).

  • Contents & References of Examining the relationship between organizational trust, knowledge transfer, knowledge creation and organizational innovation (case study of Asia Insurance)

    List:

    Table of Contents

    Title

    Chapter One: General Research

    Introduction 2

    1-1- Statement of the problem. 3

    1-2- The importance and necessity of conducting research. 5

    1-3- Research objectives. 8

    1-4- Research questions. 10

    1-5- Research hypotheses. 11

    1-6- Research model. 10

    1-7- The aspect of newness and innovation of research. 11

    1-8- Definitions of research variables and terms. 11

    1-9- Research structure. 13

    Chapter Two: Theoretical Foundations and Research Background

    Introduction 15

    Part One - Theoretical Foundations of Research. 16

    2-1- The concept of organizational trust. 16

    2-2- Definition of organizational trust. 18

    2-3- The importance of organizational trust. 22

    2-4- Types of organizational trust. 24

    2-5- The relationship between trust and control. 27

    6-2- Consequences of lack of trust. 28 2-7- Building trust 32 2-8- Consequences of trust with high levels. 36

    2-9- Definition of knowledge. 37

    2-10- Types of knowledge 38

    2-11-            The importance of knowledge. 39

    2-14-            Knowledge management. 40

    15-2-                                Organizational knowledge categories. 43

    16-2-                    Objectives of knowledge management. 46

    2-17-                     Benefits of knowledge management. 47

    2-18-. Life cycle of knowledge management. 48

    2-18-1- Creation of knowledge (capture or production of knowledge) 48

    2-18-2- Organization of knowledge (validation of knowledge) 51

    2-18-3- Knowledge storage (encoding or formalization of knowledge) 51

    2-18-4- Distribution of knowledge (sharing or transfer of knowledge) 52

    2-18-5- Application of knowledge (use of knowledge) 53

    2-19-                                                Definition and concept of creativity and innovation. 54

    2-20-                       Types of innovation and its sources. 56

    2-21-             Innovation process. 57

    2-22- Differences in innovation in the private and public sectors. 60

    2-23-                                             Methods of applying innovation in the public sector. 61

    2-24- Classification of types of innovation in the public sector. 64

    2-25- Incentives for innovation in the public sector. 67

    The second part - research background. 69

    2-26-                      Background of internal investigation. 69

    2-27-                         Background of foreign research. 71

    The third part - History of the geographical area (Asia insurance) 74

    Chapter three: Research methodology

    Introduction 80

    3-1- Research methodology. 80

    3-2- Research process. 81

    3-3- Methods and tools for collecting information. 82

    3-4- Research statistical population. 82

    3-5- Sampling method. 83

    3-6- Research territory. 83

    3-7- Measurement tools. 84

    3-7-1- Organizational trust measurement department. 85

    3-7-2- Knowledge transfer measurement section. 85

    3-7-3- Department of measuring knowledge creation. 85

    3-7-4- Organizational innovation measurement department. 86

    3-8- Validity and validity of the research tool. 86

    3-8-1- The validity of the questionnaire. 87

    3-8-2- Questionnaire reliability. 87

    3-9- Information analysis methods. 88

    Chapter Four: Data Analysis

    Introduction 91

    4-1- Descriptive analysis section of the research. 92

    4-1-1- Gender. 92

    4-1-2-   Age. 93

    4-1-3- Marriage. 94

    4-1-4- Education. 95

    4-1-5- Type of employment. 96

    4-1-6- Service record. 97

    4-2- The inferential analysis section of the research. 98

    4-2-1- There is a relationship between organizational trust and knowledge transfer in Asian insurance. 98

    4-2-2- There is a relationship between organizational trust and knowledge creation in Asian insurance. 100

    4-2-3- There is a relationship between organizational trust and organizational innovation in Asian insurance. 102

    4-2-4- There is a relationship between knowledge transfer and knowledge creation in Asia insurance. 103

    4-2-5- There is a relationship between knowledge transfer and organizational innovation in Asian insurance. 105

    4-2-6- There is a relationship between knowledge creation and organizational innovation in Asian insurance. 107

    Chapter Five: Conclusion and107

    Chapter Five: Conclusions and Suggestions

    Introduction 110

    5-1- The results of research hypotheses. 110

    5-1-1- There is a relationship between organizational trust and knowledge transfer in Asia insurance. 110

    5-1-2- There is a relationship between organizational trust and knowledge creation in Asian insurance. 111

    5-1-3- There is a relationship between organizational trust and organizational innovation in Asian insurance. 111

    5-1-4- There is a relationship between knowledge transfer and knowledge creation in Asia insurance. 112

    5-1-5- There is a relationship between knowledge transfer and organizational innovation in Asian insurance. 112

    5-1-6- There is a relationship between knowledge creation and organizational innovation in Asian insurance. 112

    5-2- Research proposals. 113

    5-2-1- Executive proposals. 113

    5-2-2- Research proposals of research. 115

    5-3- Research limitations. 116

    Sources and sources. 117

    List of Persian sources. 118

    List of English sources. 121

    Appendixes and Appendices. 124

    English abstract. 159

    Source:

    List of Farsi sources

    Azer, Adel and Momeni, Mansour, (2007), Statistics and its application in management, second volume, Tehran, Samt Publications.

    Aghadawood, Seyyed Rasool; Hatami, Mahmoud and Hakimini, Behzad. (2009). Investigating factors affecting organizational innovation among managers (case study of senior telecommunication managers in Isfahan province). Specialized Quarterly Journal of Social Sciences of Islamic Azad University - Shushtar Branch; 4th year, 11th issue.

    Amabil, Terasa. (1999). The flourishing of creativity. Translated by Ghasemzadeh and Azimi (1381). Tehran: New World Publishing.

    Afrazah, Rizvan. (1386). Investigating the position of knowledge management in Ferdowsi University based on Nonaka's theory and its relationship with organizational culture. Master thesis, Ferdowsi University of Mashhad.

    Bazargan, Abbas; Zohra Sarmad, Elaha Hejazi, (2012), Research Methods in Behavioral Sciences, Aghaz Publications.

    Tashman, Michael; Ariely, the third (1378). Innovation is the basis of victory. Translated by Abdolreza Rezainejad, Tehran: Farda Cultural Institute.

    Joanmard, Habib Elah; Sakhai, Fatemeh. (1388). Investigating the relationship between individual skills, organizational learning, innovation and organizational performance in small and medium industries of central province. Insight (management); 16(44):81-96. 

    Khodadad Hosseini, Seyyed Hamid, Riahi, Parisa, and Nouri, Mina. (1380). Advancing innovation in developing countries: A review of Iran's economic development programs. Journal of Science and Technology Policy, No. 3, 101-119.

    Davenport, Thomas. (1379). Knowledge management. Translated by Rahman Sarasht. Iran Khodro Design and Engineering and Parts Supply Company (SAPCO), No. 4.

    Dehghan Najm, Mansour. (1388). Knowledge management and its role in organizational innovation. Automotive engineering and related industries monthly; Number 10, first year.

    Rahimi Dost, Gholamhossein; Razavi, Seyyed Abbas (2015). Diffusion of innovation and e-learning phenomenon. Journal of Educational Sciences and Psychology; 13(4(special letter of educational sciences)):127-142.

    Rafipour, Faramarz. (1378). Special research techniques in social sciences. 4th edition, Tehran: Sahami Publishing.

    Sekaran, Uma, (2013), research methods in management, translated by Mohammad Saebi and Mahmoud Shirazi, Tehran, Public Management Education Center Publications.

    Sultani Tirani, Flora.(2018). Institutionalizing innovation in the organization. Tehran: Publications of Rasa Cultural Services Institute.

    Shahqalian, Keyvan. (1384). Designing a model for evaluating the level of knowledge management in Iran's industrial organizations (the case of the automobile industry). PhD dissertation, Islamic Azad University, Research Sciences Unit, Tehran.

    Safarzadeh, Hossein; Tadin, Azam; Harmohammadi, Maryam. (1391). Investigating the effect of knowledge management strategies on innovation and organizational performance (a case study of health and treatment centers in North Fars). the dawn of health; 11(1 (series 34)):76-86. 

    Abbaspour, Maitham. (1390). The relationship between organizational learning components and the level of innovation in the insurance industry. Master's Thesis, Business Administration, Insurance Management, Faculty of Management and Accounting, Allameh Tabatabai University.

    Adli, Fariba. Knowledge management, moving beyond knowledge. Tehran: Andisheh Metacognitive Publications.

    Fani Ali, Asghar;  Barhani, Atiyeh. (2006). The effect of knowledge management on innovation in the organization. 4th International Conference on Information and Communication Technology Management.

    Qorban Yazadeh, Vajelah and Khaleghizadeh, Shirin, (2008), the role of tacit knowledge transfer in empowering employees, Human Resource Management Research Quarterly of Imam Hossein University (AS), first year, number 2 (Spring), pp. 105-85.

Examining the relationship between organizational trust, knowledge transfer, knowledge creation and organizational innovation (case study of Asia Insurance)
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