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Examining the relationship between knowledge management components and organizational innovation

Number of pages: 121 File Format: word File Code: 30578
Year: 2014 University Degree: Master's degree Category: Management
Tags/Keywords: acquire knowledge - Application of knowledge - Creation of knowledge - Knowledge management - Knowledge retention - Knowledge transfer - Organizational innovation
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  • Summary of Examining the relationship between knowledge management components and organizational innovation

    Faculty of Management and Accounting - Department of Business Management

    Dissertation for Master's Degree (M.A)

    Table of Contents

    Abstract 1

    Chapter One: Research Overview

    1-1-Introduction. 3

    1-2- Statement of the problem. 3

    1-3-Necessity of doing research. 4

    1-4- Theoretical framework. 5

    1-5-Research questions. 6

    1-5-1- The main question. 6

    1-5-2-sub-questions. 6

    1-6- research hypotheses. 7

    1-6-1-main hypothesis. 7

    1-6-2-subhypotheses. 7

    1-7- Research objectives. 7

    1-7-1- The main goal. 7

    1-7-2- Secondary objectives. 7

    1-8- Information gathering method. 8

    1-9- general methods of doing work. 8

    1-10- Conceptual and operational definition of research variables. 8

    1-10-1- Knowledge management. 8

    1-10-1-1-Knowledge creation. 9

    1-10-1-2-Knowledge retention. 10

    1-10-1-3-Knowledge transfer. 10

    1-10-1-4-Knowledge application. 10

    1-10-1-5-Knowledge acquisition. 10

    1-11-2- Organizational innovation. 11

    1-11- Territory research. 11

    1-11-1-Kalamrouzmani. 11

    1-11-2-local territory. 11

    1-11-3-Thematic field of research. 11

    Chapter Two: Literature and Research Background

    2-1-Introduction. 14

    First part: Knowledge management. 15

    2-2-Definitions of knowledge. 15

    2-3-concepts of knowledge management. 15

    2-4-elements of knowledge management. 16

    2-5-Principles of validity of knowledge. 16

    2-6-reasons for the importance of applying knowledge management. 17

    2-7-Knowledge management models. 18

    2-7-1-the management implementation cycle of Bockowitz and William (1999) 18

    2-7-2-Leibowitz's knowledge management model. 20

    2-7-3-Firestone and McElroy model (2005) 21

    2-7-4-conceptual model of knowledge management. 23

    2-8-Knowledge strategies. 24

    2-9-The opinion of experts regarding knowledge management. 24

    2-10-Goals of knowledge management. 26

    The second part: organizational innovation. 27

    2-11-The concept of creativity and innovation. 27

    2-12-Principles of innovation. 28

    2-13-types of innovation from the perspective of the organization. 28

    2-13- Innovation measurement indices. 29

    2-14-Innovation process. 29

    2-14-factors affecting the formation of the innovation process in the organization. 30

    2-15-The difference between creativity, innovation and change. 31

    2-16-techniques to strengthen creativity and innovation in the organization. 32

    The third part: Knowledge management and organizational innovation. 34

    2-17-Knowledge and innovation management processes. 34

    2-18- The relationship between knowledge management and innovation. 35

    2-19-The role of management in fostering creativity and innovation in the organization. 39

    20-2-The effect of knowledge management on innovation. 40

    2-21-Conclusion. 41

    2-22-Research background. 42

    2-22-1- Internal studies. 42

    2-22-2-Foreign studies. 46

    Chapter 3: Research implementation method

    3-1- Introduction. 51

    3-2- Research method. 51

    3-3- The statistical population of the research. 52

    3-4- Statistical sample. 52

    3-5- Sampling method. 54

    3-6- Information collection method. 54

    3-7- How to design a research measurement tool. 55

    3-8- Validity and reliability of the questionnaire. 56

    3-8-1- Narrative. 56

    3-8-2- Reliability (reliability) of the questionnaire. 56

    3-9- statistical analysis methods. 58

    3-9-1 Analysis using descriptive statistics. 59

    3-9-2- Analysis using inferential statistics. 59

    3-9-3- Kolmogorov-Smirnov test. 59

    3-10-chapter summary.60

    Chapter Four: Data Analysis

    4-1- Introduction. 62

    4-2-Description of demographic variables. 63

    4-3- Description of research variables. 69

    4-3-1- Variable description of knowledge acquisition. 69

    4-3-2-Description of knowledge retention variable. 70

    3-3-Description of knowledge transfer variable. 71

    4-3-4- Variable description of knowledge creation. 72

    4-3-5- Description of knowledge application variable. 73

    4-3-6- Description of organizational innovation variable. 74

    4-4- Checking the normality of the distribution of variables 75

    4-5- Testing research hypotheses. 76

    4-6-chapter summary. 81

    Chapter Five: Conclusion and Suggestions

    5-1- Introduction. 83

    5-2- Results of descriptive statistics. 83

    5-3- The results of research hypotheses. 84

    5-4- Conclusion. 86

    4-5 executive suggestions based on research results. 87

    5-5 Research limitations: 87

    5-6 Suggestions for future research. 88

    Sources and sources. 89

    Appendix

    Appendix A – Questionnaire. 98

    Appendix B-Software output. 102

    Abstract

    Knowledge management is the promotion of a comprehensive approach to identify, capture, recover, share and evaluate an organization's information capital and affects various aspects of the organization. The purpose of this research is to examine the relationship between knowledge management components and organizational innovation. The target community of this study is the social security organization in Gilan province. 260 people have been selected as a sample and information has been collected through a standard questionnaire. This research is practical in terms of purpose and correlation method is also used to test the hypotheses. The results have shown that among the components of knowledge management, the component of knowledge acquisition with a correlation coefficient of 33.7%; knowledge transfer component with a correlation coefficient of 15.4; The knowledge creation component with a correlation coefficient of 20.7 and the knowledge application component with a correlation coefficient of 34.2 have a positive and significant relationship with organizational innovation. While the knowledge retention component has no significant relationship with organizational innovation. Also, from the point of view of the employees of the social security organization of Gilan province, all the components of knowledge management in the mentioned organization have a relatively favorable situation. So that the average value obtained for the variables is: knowledge acquisition is equal to 3.13; knowledge retention equal to 3.09; Knowledge transfer 3.11; Creation of knowledge 3.13; Application of knowledge was 3.29 and finally organizational innovation was equal to 3.32.

    Key words: knowledge management, organizational innovation, knowledge creation, knowledge transfer, knowledge acquisition, knowledge retention, knowledge application.

    Introduction

    The purpose of the first chapter is to express the generalities of the research, hence, after posing the problem and stating the main research question, the necessity and importance of conducting the present study has been discussed. Below are the goals and hypotheses based on the model. Finally, with a brief statement of the stages of the research implementation, the conceptual model and the introduction of the variables have been presented.

    1-2-Statement of the problem

    Innovation is an important and vital factor for organizations in order to create value and sustainable competitive advantage. With more innovation, organizations will be more successful in responding to changing environments and creating and developing new capabilities that allow them to achieve better performance (Montes and et al, 2004). But this process is quite complex and requires effective and efficient management in many different activities (Taleghani et al., 2010, 153). Knowledge management is the main and central element in the management process, enabling organizations to continuously transform their organizational expertise into products or services. With the effective application of knowledge, people may make fewer mistakes or improve their efficiency and reduce redundancies and ultimately be able to create more innovative processes or management systems (Sarin and Dermott, 2003). Organizations with knowledge management capabilities have more innovation. In fact, the impact of knowledge is through the creation of new ideas in production and general innovations.  Knowledge is not only an important resource for the organization, but innovation is at the heart of knowledge management, because sustainable competitive advantage is hidden in innovation (Safarzadeh et al., 2011, 80). Research has shown that knowledge management plays an important role in the innovation process by creating a useful and valuable culture for creating and sharing knowledge, as well as creating a culture of cooperation in organizations.

  • Contents & References of Examining the relationship between knowledge management components and organizational innovation

    Table of Contents

    Abstract 1

    Chapter One: Research Overview

    1-1-Introduction. 3

    1-2- Statement of the problem. 3

    1-3-Necessity of doing research. 4

    1-4- Theoretical framework. 5

    1-5-Research questions. 6

    1-5-1- The main question. 6

    1-5-2-sub-questions. 6

    1-6- research hypotheses. 7

    1-6-1-main hypothesis. 7

    1-6-2-subhypotheses. 7

    1-7- Research objectives. 7

    1-7-1- The main goal. 7

    1-7-2- Secondary objectives. 7

    1-8- Information gathering method. 8

    1-9- general methods of doing work. 8

    1-10- Conceptual and operational definition of research variables. 8

    1-10-1- Knowledge management. 8

    1-10-1-1-Knowledge creation..9

    1-10-1-2-Knowledge retention..10

    1-10-1-3-Knowledge transfer..10

    1-10-1-4-Knowledge application..10

    1-10-1-5-Knowledge acquisition..10

    1-11-2- Organizational innovation. 11

    1-11- Territory research. 11

    1-11-1-Kalamrouzmani. 11

    1-11-2-local territory. 11

    1-11-3-Thematic field of research. 11

    Chapter Two: Literature and Research Background

    2-1-Introduction. 14

    First part: Knowledge management. 15

    2-2-Definitions of knowledge. 15

    2-3-concepts of knowledge management. 15

    2-4-elements of knowledge management. 16

    2-5-Principles of validity of knowledge. 16

    2-6-reasons for the importance of applying knowledge management. 17

    2-7-Knowledge management models. 18

    2-7-1-the management implementation cycle of Bockowitz and William (1999) 18

    2-7-2-Leibowitz's knowledge management model. 20

    2-7-3-Firestone and McElroy model (2005) 21

    2-7-4-conceptual model of knowledge management. 23

    2-8-Knowledge strategies. 24

    2-9-The opinion of experts regarding knowledge management. 24

    2-10-Goals of knowledge management. 26

    The second part: organizational innovation. 27

    2-11-The concept of creativity and innovation. 27

    2-12-Principles of innovation. 28

    2-13-types of innovation from the perspective of the organization. 28

    2-13- Innovation measurement indices. 29

    2-14-Innovation process. 29

    2-14-factors affecting the formation of the innovation process in the organization. 30

    2-15-The difference between creativity, innovation and change. 31

    2-16-techniques to strengthen creativity and innovation in the organization. 32

    The third part: Knowledge management and organizational innovation. 34

    2-17-Knowledge and innovation management processes. 34

    2-18- The relationship between knowledge management and innovation. 35

    2-19-The role of management in fostering creativity and innovation in the organization. 39

    20-2-The effect of knowledge management on innovation. 40

    2-21-Conclusion. 41

    2-22-Research background. 42

    2-22-1- Internal studies. 42

    2-22-2-Foreign studies. 46

    Chapter 3: Research implementation method

    3-1- Introduction. 51

    3-2- Research method. 51

    3-3- The statistical population of the research. 52

    3-4- Statistical sample. 52

    3-5- Sampling method. 54

    3-6- Information collection method. 54

    3-7- How to design a research measurement tool. 55

    3-8- Validity and reliability of the questionnaire. 56

    3-8-1- Narrative. 56

    3-8-2- Reliability (reliability) of the questionnaire. 56

    3-9- statistical analysis methods. 58

    3-9-1 Analysis using descriptive statistics. 59

    3-9-2- Analysis using inferential statistics. 59

    3-9-3- Kolmogorov-Smirnov test. 59

    3-10-chapter summary. 60

    Chapter Four: Data Analysis

    4-1- Introduction. 62

    4-2-Description of demographic variables. 63

    4-3- Description of research variables. 69

    4-3-1- Variable description of knowledge acquisition. 69

    4-3-2-Description of knowledge retention variable. 70

    3-3-Description of knowledge transfer variable. 71

    4-3-4- Variable description of knowledge creation. 72

    4-3-5- Description of knowledge application variable. 73

    4-3-6- Description of organizational innovation variable. 74

    4-4- Checking the normality of the distribution of variables 75

    4-5- Testing research hypotheses. 76

    4-6-chapter summary. 81

    Chapter Five: Conclusion and Suggestions

    5-1- Introduction. 83

    5-2- Results of descriptive statistics. 83

    5-3- The results of research hypotheses. 84

    5-4- Conclusion. 86

    4-5 executive suggestions based on research results. 87

    5-5 Research limitations: 87

    5-6 Suggestions for future research. 88

    Sources and sources. 89

    Appendix

    Appendix A – Questionnaire.98

    Appendix B-Software output. 102

    Aghaei, Timur, Fishani (1377). Creativity and innovation in people and organizations, Tehran: Terme publishing house.

    Azer, Adel. and Momeni, Mansour (1388). Statistics and its application in management (Volume II: Statistical analysis). Tehran: Samit Publications.

    Ebrahimi, Samieh (2012). Knowledge management in government and non-government organizations, Social Sciences: Cooperative and Village, Year 5, Number 14, pp. 53-70. Ahmadi, Parviz (2016). Effective strategic communication on organizational innovation, Tadbir Monthly, 18th year, number 186.

    Akhavan et al. Development of processes based on factors affecting the success of knowledge managers, scientific-research-policy science and technology quarterly, third year, number 2, pp.113-101.

    Afrazah, Abbas (2016). Knowledge management concepts, models, measurement, implementation, second edition, published by the author. Familiarity with knowledge management systems, Iran Informatics Association.

    Alwani, Seyed Mehdi (2016). General Management, Tehran: Nei Publications.

    Imamogholi, Nazanin. 2013. Examining the role of customer relationship management as a competitive advantage in green marketing. Gilan University, International Campus, master's thesis, pp. 63, 65 and 67.

    Best, John (1374). Research methods in educational and educational sciences, translator: Pasha Sharifi, p. 24. Tolai, Mohammad (2007). A reflection on the concept of innovation and prosperity, Tehran: Basij Research and Studies Center.

    Dehghan Najm, Mansour (1388). Knowledge management and its role in organizational innovation, monthly automotive engineering and related industries, first year, number 10, pp. 52-47.

    Jaafari, Mostafa and Akhvan, Peyman (1385). Designing a conceptual model of knowledge management with emphasis on key success factors, Information Quarterly, Educational and research management of Farda, third year, numbers 13 and 14, pp. 32-23. Hafiz Nia, Mohammad Reza. 1380. An introduction to research methods in humanities. Tehran, Samat Publishing House.

    Hassanzadeh, Mohammad (1388). A review on the link between knowledge management and communication sciences in "Knowledge Management and Information Sciences: Links and Interactions", Tehran: Ketabdar, Khaki, Gholamreza (2004). Research method with an approach to thesis writing, Tehran: Reflection Publications.

    Radfar, Reza, Rezai Malek, Narges, Rezai Malek, Mohammad (2013). Evaluation of the improvement of the financial operators of the organization by implementing the knowledge management system, management accounting scientific research quarterly, 7th year, number 21, pp. 1-15.

    Zarai, Hassan (2013). Creativity and Innovation, Management Science Journal, No. 24.

    Sultani, Flora (2008).  Institutionalization of innovation in the organization, Publishing Organization of Planning, Tehran.

    Sekaran, Uma. (1381). Research methods in management, translation: Mohammad Saebi and Mahmoud Shirazi, Tehran, Publications of the Higher Institute of Education and Research of Management and Planning, second edition. The relationship between strategic operations of human resources and organizational innovation in a military center, Journal of Military Medicine, Volume 13, Number 2, pp. 97-102.

    Safarzadeh, Hossein, Tedin, Azam, Harmohammadi, Maryam (2011). Investigating knowledge management strategies on innovation and organizational performance (a case study of health and treatment centers in North Fars), Scientific Research Quarterly of Yazd Health College, No. 1, Serial No. 34, pp. 86-76. The relationship between knowledge management and organizational innovation in an insurance company, Insurance Research Journal, No. 105, pp. 171-151

    Taleghani, Gholamreza, Anwari, Ali, Iftekhari, Leila (2013). The relationship between knowledge management and organizational innovation in an insurance company, Insurance Research Journal, No. 105, pp. 171-151.

    Tabatbaiyan, Seyed Habibullah and Bonab Pakzad, Mehdi (2016). Investigating innovation measurement systems and presenting a framework for measuring innovation in Iran, Modares Humanities Quarterly. Creativity and innovation in individuals and organizations, Tadbir Monthly, 15th year, number 152.

    Abdul Karimi, Mahosh (2015). Knowledge management, technology and creativity, their role in improving the efficiency and effectiveness of processes, human resources development conference. Examining the relationship between knowledge management, innovation and organizational performance, the first national conference on creativity, TRIZ and innovation engineering of Iran, Tehran. The impact of knowledge management on sustainable organizational innovation, Isfahan: Change Management Conference.

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