Investigating the effect of intra-organizational communication on the level of job satisfaction of Tehran Bus System 3 (BRT3) personnel

Dissertation for Master's Degree (M.A)

Trend: Journalism

Abstract of the thesis (including summary, objectives, implementation methods and obtained results):

The present study, which was conducted with the aim of investigating the role of intra-organizational communication on personnel job satisfaction among employees of the BRT3) system, measured the correlation between the variable of the use of intra-organizational communication with the level of personnel job satisfaction and its components (security job, salary and benefits, relationships in the work environment, use of skills, career goals, level of education and level of work experience). Data was collected using a questionnaire. Since the statistical population of this research is the personnel of Tehran bus system 3, it includes 385 personnel using the cluster sampling method. Cronbach's alpha coefficient calculated for the independent variable (internal communication) and the dependent variable of the research (job satisfaction level) and its dimensions indicate the high internal correlation of the items and in other words the reliability desirability of the research tool. The findings of the research show that there is a correlation between the use of intra-organizational communication and its components (communication channels, horizontal communication and vertical communication) on the level of job satisfaction of personnel and its components (job security, rights and benefits, relationships in the work environment, use of skills, career goals, level of education and level of work experience).

Key words: intra-organizational communications - horizontal communications - vertical communications - communication channels - job satisfaction

Introduction

The current world is full of rapid changes, many transformations have taken place in the pillars of society, and the rapid advancements of science and technology have made humans face a situation that is less similar to the past. One of the sciences that has undergone many changes is management science, which has stepped into a new field of its life and has searched for new methods in response to environmental challenges. One of the basic changes that have been made in management is the change in the attitude towards the organization[1]. Until the last few decades, organizations were used as tools to create coordination between people and control people in order to achieve goals. But today, organizations are considered with a broader perspective, and concepts such as culture [2] and organizational communication [3] are given special attention. Almost in the last decade, many scientists and management researchers have examined the role of culture and communication in the performance of organizations [4] and many researches and studies have been conducted in this field.

Organizational communication is a complex issue and its role in the organization's performance is very important.

Paying attention to organizational culture and communication is not exclusive to academic centers, but commercial and production organizations have also mentioned it as the key to success.

Communication [5] to coordinate group activities, It is necessary to carry out leadership duties and perform managerial duties. Therefore, managers who apply their management according to the concepts of organizational communication will clearly enjoy more success. In fact, the management of things such as human communication, factors affecting communication, formal [6] and informal [7] groups, methods of improving communication and communication barriers in the organization is important. (Gill, 2002: 56).

Communication is considered as the blood that flows in the lifeblood of the organization, and the lack of communication will cause disruption in the heart of the organization. In short, without effective communication, it will not be possible to carry out the tasks of the organization and continue its existence.

Organizational communication is a process[8] by which a system is set up to get information and exchange meanings to different people and organizations inside and outside the organization. Communication is a system for coordinating and integrating and creating a common ground for the organization's activity and ultimately increasing the organization's productivity.

An organization can be likened to a human body of which management is the head, that is, the organization is a living and ordered organism. Just as the human body transmits the brain's messages about when to eat, when to sleep, when to stand, and so on. It relies on the nervous system; An organization also needs organizational communication to achieve its goals.If there is a physical or nervous disorder in the human body, i.e. an obstacle is created in the way of the free flow of messages, negative consequences will follow. Understanding the concept of organizational communication increases the effectiveness of the organization's employees, and the lack of principles of organizational communication causes problems in the organization.

Human power is the most important and valuable factor from various sources of production. The human factor in the organization includes all employees working in the organization, including managers, supervisors, experts, employees and workers at different job levels, and employment is one of the issues that have always occupied governments and nations. Although job and profession are apparently related to the livelihood dimension of humans, but it is also closely related to their individual, family, social, political and cultural dimension.

Job satisfaction [9] is an area in which the perspectives of social psychology [10], sociology [11], economics [12], political science [13] and education [14] have each spoken in their own way. Today, in every country, there are thousands of jobs and professions that people are engaged in and continue their lives. What has always been of interest to psychologists and social science thinkers is the job satisfaction of people and the effects of this satisfaction on their morale and work efficiency. If someone is interested in his job, his creativity and talent will flourish in his field of work and he will never get tired or depressed. On the contrary, if someone is not satisfied with his profession, he will suffer from depression and frustration, and his work will be fruitless. Economic and social progress requires paying special attention to the training of committed, expert, skilled manpower and efforts to increase the effectiveness of his job satisfaction.

Committed manpower in the organization, with their actions and actions and making correct and timely decisions, can soon compensate and provide material languages, in fact, it always creates added value, wealth and benefit for the organization and adds to the material capital of the organization. Committed manpower brings benefit and value to the organization more than the cost spent on training, equipping and training him. On the contrary, unsatisfied, uncommitted, inefficient and uninformed manpower may add to the problems and losses of the organization with their wrong decisions and actions. Therefore, it is very important to know the factors affecting the satisfaction of the employees of the organization, and in this field, many studies have been conducted by researchers in the field of management and human resources, and various theories have been proposed in this regard. It seems that managers of organizations should be aware of these theories and apply them appropriately and appropriately, in these cases, prevent the unnecessary loss of the organization's funds and prevent the resulting languages. Regarding communication, most researchers agree that communication is an interactive process in which (for example, 2 or more people interact with the environment and each other) and is also symbolic and abstract. (For example, in each communication interaction such as a show or theater, subjects have different levels of abstraction). So, to study organizational communication, one must first understand how the organizational arena affects communication processes and how the symbolic nature of communication distinguishes them from other problems of organizational behavior. For this purpose, we cannot avoid studying the mutual relationship between the concepts of organization and communication processes. 1-1 Statement of the problem: Communication can be considered as an important element in the success of all systems, the Minister of Social Systems. One of the factors that is of fundamental importance in the fate of every institution, organization, group and individual, and helps them achieve their goals, is the quality of their relationship with people and institutions. that they are dealing with, the more this communication is effectively established and expanded in a useful way, the more successful the individual, group, and organization are in achieving their goals (Ghekritian, 138749).

Communication is the process of sending information through one person to another and understanding it by the receiving person, i.e. transferring and sharing thoughts, opinions, and facts in such a way that the recipient receives and understands them. In other words, communication is a process by which people try to reach common concepts through the exchange of symbolic messages.