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The interactive role of information technology on financial performance in small businesses

Number of pages: 97 File Format: word File Code: 30343
Year: 2014 University Degree: Master's degree Category: Management
Tags/Keywords: Financial performance - Human resources - Information technology - Technology
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  • Summary of The interactive role of information technology on financial performance in small businesses

    Financial Management Master Thesis (M.A)

    Abstract

    Today, information technology has become an important factor in the future development of the financial services industry, especially companies and small businesses. Developments in information and communication technology have significantly contributed to the growth and profitability of financial institutions around the world. The current research examines the impact of information technology on financial performance in small businesses. In this research, the interactive role of information technology on financial performance in small businesses has been calculated with the help of a questionnaire. Descriptive and survey research method and statistical population including all employees; Small companies, simple random sampling method, population size is 190 and sample number is 123.  In order to examine the interactive role of information technology on the financial function, correlation analysis has been used to test research hypotheses. The research results show the positive effect of information technology on reducing operational costs and financial performance. Key words: financial performance, information technology, technology, human resources. From the products/services on the one hand and the rapid growth of technology and consequently the possibility of quick access to information, processing, storage, retrieval and use of information at the right time has led to the emergence of new concepts in the world of management. "Information technology" with the aim of improving the decision-making process of managers on financial performance and relying on information technology can be used as a tool for the proper use of information and increasing long-term customer value creation for the organization. Information technology is a broad class of applications and technologies for gathering, obtaining and analyzing large amounts of data to make effective business decisions by the organization. A business technology generally includes modeling rules, data classification, data warehouse and online analysis processes. The background and fundamental purpose of technology in business is the deep exploitation of a large amount of data to create a competitive advantage for the organization. (Wang and Wang, 2008: 623)

    In order for organizations to be able to react quickly to market changes, they need management information systems that can perform various cause and effect analyzes of the organization and its environment. Business intelligence systems provide a tool based on which the information needs of the organization can be properly answered. The main tasks that are addressed by information technology systems include: intelligent identification of information data, their collection and multi-dimensional analysis of data obtained from various information sources. These systems collect data related to internal information systems with data obtained from the organization's environment. (Oljak and Zimba, 2007: 136)

    Since recent studies introduce information technology as a requirement for success, an effort has been made in the present research after describing and stating the research problem, the necessity and importance of the research will be presented. Then the goals, hypotheses and questions of the research are presented. In the following, the conceptual model of the research is presented. Finally, after the general introduction of the research method used, the operational definition of the key words of the research will be stated.

    1-2 Description and statement of the research problem

    Nowadays, organizations in their competitive environment are required to respond quickly to the needs of the stakeholders and should be able to speed up the decision-making process by using new tools. In order to make a decision in the first stage, information is needed in different forms with high credibility, and then the ability to analyze them is important. Logically, information should be provided from information systems that are designed and used at different levels of the organization, in this regard, the main problem is the dispersion of data and the lack of integration of information systems. Functional data is provided to planners using analytical tools in such a way that they can make multi-dimensional decisions in the existing competitive environment. Its purpose is to provide correct, timely and quality information for the decision-making process.Technology is used in business to understand existing capabilities, modern trends, guide future performance in the market, optimal use of new technologies, better understanding of the organization's environment and better performance against competitors. (Negash, 2004: 177)

    While global competition is expanding, the old decision-making methods no longer meet the needs of organizations. Organizations should make good use of electronic tools to extract information from large volumes of data. Education and information technology is a tool that can be used by organizations to collect and analyze structured and unstructured data and information. By using modern information technology and business intelligence, a major part of the data that is produced in the process of daily operations can be collected and converted into information and knowledge to prevent speculation in the organization. Information technology has become a tool that will put the organization at the top of the competition. (Lin et al., 2009: 4136)

    Information technology is a new approach in business and organization architecture that enables quick access to data and their analysis based on user needs. Business intelligence is a set of software and methods for analyzing the information stored in the data repository, increasing the power of analysis and summarizing them.

    The value of business intelligence systems in business mainly refers to the fact that such systems provide information that may be used as a basis for making fundamental changes in a particular organization. Among others, it is possible to mention establishing new areas for cooperation, acquiring new customers, identifying new markets and providing new products for customers, all of which express the value and importance of the new approach of information technology.

    One method for the successful development of a business intelligence project is to identify and consider factors that are called critical success factors. An organization or project is necessary and necessary to make it successful.

    This research examines the relationship between information technology and financial performance in small businesses. Analysis and information technology can be considered as one of the key tools in the information technology process. However, the presence of information technology does not guarantee the progress and creation of knowledge, nor the application of science and its expansion. In addition to these, information technology, work environment and culture that encourages development and continuous learning should be created and maintained by management. In the field of knowledge management, the advantages of information technology are very effective with the presence of a suitable environment for the company and human orientation. In general, this issue depends on the commitment of employees to implement scientific processes. Therefore, a culture in which learning is common requires an internal environment that enhances the internal process. (data collection, distribution, interpretation, activity and interpretation) and encourage the use of certain tools, should be improved. Despite the predicted slogan of failures in information management, there is evidence of its positive impact on financial performance education. A number of empirical works have been done, but the lack of empirical evidence in small businesses is still felt. Scientific management research is applied to large companies. However, small businesses are likely to have organizational structure and culture that may create knowledge innovation. However, their structural characteristics and lack of resources may prevent these innovations from achieving sustainable competitive efficiency. Therefore, successful information management enables change, innovative capacity, small business to higher sustainable performance. Therefore, in this research, the relationship between information technology, which is one of the most important success factors of the organization, and financial performance will be investigated using a survey method.

  • Contents & References of The interactive role of information technology on financial performance in small businesses

    List:

    Table of Contents

    Topic

    Abstract.. 1

    Chapter One: Research Overview

    1-1 Introduction.. 3

    1-2 Description and statement of the problem.. 4

    3-1 Importance of research.. 6

    1-4 research objectives.. 8

    1-4-1 main objectives.. 8

    1-4-2 sub-objectives.. 8

    1-5 research questions and hypotheses.. 9

    1-5-1 main research questions.. 9

    1-5-2 research sub-questions.. 9

    1-6 Research Hypotheses.. 9

    1-6-1 Main Research Hypothesis.. 9

    1-6-2 Sub-research Hypothesis.. 9

    1-7 Research Method.. 10

    1-8 Research Field.. 10

    1-9 Society and Statistical Samples.. 11

    1-10 Method Data collection and analysis. 11. 1-11 Definition of words. 11. 11. Chapter 2: Theoretical foundations and research literature. 2.1 Introduction. 15. 2-2. 15

    2-3 Sales planning in the IT environment. 23

    4-2 production planning in the IT environment.. 25

    2-5 financial planning in the IT environment.. 26

    2-6 purchasing planning in the IT environment.. 27

    2-7 human resource planning in the IT environment. 28

    2-7-1 planning management.. 28

    2-7-2 importance and necessity of planning. 29 2-7-3 Definition of planning. 29 2-8 Research background. 30

    2-8-2 An overview of the works done inside Iran. 33

    Chapter Three: Research Methodology

    3-1 Introduction.. 37

    3-2 Research Methodology.. 37

    3-3 Research Variables.. 38

    3-4 Research Conceptual Model.. 38

    3-5 Statistical Population.. 40

    3-6 Statistical Sample.. 40

    3-7 collection method.. 41

    3-8 validity and reliability of measurement tools.. 42

    Chapter four: data analysis

    4-1 introduction.. 45

    4-2 descriptive statistics.. 46

    4-3 inferential statistics.. 52

    Chapter Five: Conclusion

    5-1 research findings... 68

    5-1-1 descriptive research findings...68

    5-2 inferential research findings...69

    5-3 suggestions...71

    5-4 limitations...71

    Sources and references.. 72

    Persian sources.. 72

    English sources.. 72

    Appendix. 76

    List Table

    Table (4_1) Explaining Population Population 46

    Table (4-2) explaining the level of facilities of the population under study. 47

    Table (4-3) explaining the age of the population under study. 48

    Table (4-4) explaining the work experience of the population under study. 49

    Table (4-5) explaining the work position of the population under study. 50

    Table (4-6) descriptive statistics of research variables.51

    Table (4-7) Correlation of financial performance and forecasting in IT environment.52

    Table (4-8) Correlation of financial performance and sales planning in IT environment.53

    Table (4-9) Correlation of financial performance and production planning in IT environment.54

    Table (4-10) Correlation of financial performance and financial planning in the IT environment. 55

    Table (4-11) Correlation of financial performance and purchase planning in the IT environment. 56

    Table (4-12) Correlation and human resource planning in the IT environment. 57

    Table (4-13) Summary of the model..60

    Table (4_14) summary of analysis of variance (ANOVA).61

    Table (4_15) analysis of t 1..62

    Table (4_16) analysis of t 2..63

    Table (4_17) analysis of t 3..63

    Table (4_18) analysis of t 4..64

    Table (4-19) T-analysis 5..65

    Table (4-20) T-analysis 6..

    Source:

    Sources and references

    A: Persian sources

    Blücher et al., (1389). Management Accounting with Strategic Emphasis, Ali Parsaiyan, Terme Publishing House, 5th Edition, Tehran.

    Biyazi Tahraband, A., Aghili, H., Moin Najafabadi, F., (2008). The comprehensive model of organization performance management, Tadbir magazine, number 211.

    Tanaka Kazuo., (2016). "An introduction to fuzzy logic for practical applications". Third edition.. Publications of Ferdowsi University of Mashhad. Sh. 327: Pages 10-3.

    Timouri, A., Ahmadi, M., (1388). "Supply chain management", first edition, Iran University of Science and Technology Publications.

    Jaafari, T., Fathi Almas, M., (1390). Evaluating supply chain performance using data envelopment analysis. The 3rd National Conference on Data Envelopment Analysis. Hafiz Nia, Mohammad Reza. (1387). The book is an introduction to research methods. Soroush Publishing House, p. 23. Ahmadnejad, Mohsen. (1381). Performance, vulnerability and mental health. Journal of Science, 24, 83-73 p. Hashem Nejad Namghi, Behrouz, investigation of the relationship between the elements of information sharing and competitive strategies and supply chain performance in the organization, master's thesis in information technology management. Ghaffari, Farhad; Jafari, Pejman and Amir Madaghi, Ashkan, (2009), "Investigation of the relationship between service quality dimensions and satisfaction in the banking industry", Iranian Management Science Quarterly, No. 24, pp. 92-67.

    Ghaffari Ashtiani, Peyman, Hamposhi, (2007) "Relational Marketing and Customer Relationship" Tadbir Monthly, Year 18, No. 181.

    Cutler, Philip and Armstrong, Gary (1376), Principles of Marketing, translated by Bahman Faruzandeh, Isfahan, Aterpat Kitab, first edition. Kavousi, Mohammad Reza, (1384), methods of measuring customer satisfaction, first edition, Tehran. B: English sources. 13) Atkinson, A.A., Waterhouse, J.H., and Wells, R.B. (1997). and Crowe, T.J. (1997), "An Integrated Dynamic Performance Measurement System for Improving Manufacturing Competitiveness", International Journal of Production Economics, Vol.48,pp.207-25 16) Kaplan, R.S. and Norton, D.P. (1992), "The Balanced scorecard: Measures that drive performance", Harvard Business Review, January-February, pp.71-9 17) Li, p. (2001), "Design of performance measurement systems: a stakeholder analysis framework", The Academy of Management Review. Mississippi State, April 18) Marr, B. and Neely, A. (2001), "Measuring E-business performance", Twelfth Annual Conference of the Production and Operations Management Society, Orlando FI. 19) Marr, B. and Schiuma, G. (2003), "Business performance measurement: past, present and future", Management Decision 41/8, pp 680-87 20) Medori, D. and Steeple, D. (2000), "A Framework for Auditing and Enhancing performance measurement systems", International Journal of Operations & Production Management, Vol.20 No.5, pp 520-33 21) Neely, A. and Adams, C. (2002), "Perspectives on performance: The performance prism", forthcoming in Journal of Cost Management. 22) Neely, A.D., Gregory, M., Platts, K.W. (1995). 9, No. 1, pp.7-23

    24) Bansal, H. S., Irving, P. G., & Taylor, S. F. (2003)." A three-component model

    of customer commitment to service providers" Journal of the Academy

    of Marketing Science, 32 (3), 234?250.

    25) Beerli A., Martin J.D., Quintana A., (2004); "A model of customer loyalty in the

    retail banking market", European Journal of Marketing, Vol. . 38, No. 1/2, pp. 253-275

    26) Bloemer J., Ruyter K., Peeters P.

The interactive role of information technology on financial performance in small businesses
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