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Measuring the effectiveness of knowledge management in Mazandaran University

Number of pages: 154 File Format: word File Code: 29670
Year: 2012 University Degree: Master's degree Category: Management
Tags/Keywords: acquire knowledge - Business - Business management - customer - Effectiveness measurement - Knowledge management - knowledge storage - Management
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    Master's Thesis in Business Management (Transformation Orientation)

    Abstract

    Knowledge management in higher education is a set of organizational processes that support the creation and transfer of knowledge in these institutions and make it possible to achieve organizational and academic goals. For this purpose and for the proper management of organizational knowledge, a suitable tool is needed that can be used to know the effectiveness of knowledge management in an organization. This awareness of the state of knowledge management helps the organization to correctly recognize the weaknesses and shortcomings of its knowledge management in order to maintain its competitive advantages or increase it, and to take appropriate measures in this direction.

    This research, by examining and comparing the indicators and tools available in this field, has used an integrated approach in the form of the network analysis process technique (ANP) to calculate the effectiveness of knowledge management and compare the faculties of Mazandaran University based on it, in which the dimensions of the Balanced Scorecard (BSC) are Effectiveness indicators and knowledge management performance index (KMPI) tools are considered as knowledge cycle processes. The research data was collected by field method and through the distribution of pairwise comparison questionnaires between university experts and Super Decisions software was also used for data analysis. Also, the effectiveness of knowledge management in basic sciences faculties is higher compared to humanities and engineering sciences faculties. Finally, some suggestions for their improvement based on knowledge processes have been presented. Keywords: knowledge management, effectiveness measurement, network analysis process, balanced scorecard, Mazandaran University 1- Introduction The growing trend of competition in the global economy has caused a huge change in the approach of organizations to create sustainable competitive values ??(Bontis et al. [1], 1999). At the beginning of the industrialization era, organizations increased their effectiveness, efficiency, and competitive advantage through automation, waste reduction, and elimination of redundant processes; But now and in the age of knowledge and working knowledge, organizations are trying to reorganize to eliminate jobs and extra forces. This movement is done through re-engineering and total quality management and the like, which bring about smoother organizations. This is where the role of knowledge and knowledge management becomes clear and organizations seek to realize and use one of their most important unknown and stagnant assets called knowledge. Therefore, knowledge management in this direction must be effective and efficient on the one hand, and on the other hand, it must be able to acquire, maintain, and disseminate knowledge at the organization level. Of course, the proper use of this capital in the presence of appropriate criteria and indicators will increase the efficiency and effectiveness of knowledge management on the one hand, and on the other hand, the degree of its impact on the performance of the organization will be determined and not only evaluated qualitatively (Shaemi Barzeki, 2014).

           Today, higher education institutions are facing many challenges, including rapid technological changes, expansion of systems, diverse demand of society, increase in educational costs and the need to adapt to the age of knowledge and information. One of the tools used to deal with these conditions is knowledge management. Knowledge management in higher education is a set of organizational processes that support the creation and transfer of knowledge in these institutions and make it possible to achieve organizational and academic goals (Sadeghi Arani, 2017). The main role of these institutions is to manage knowledge (both implicit and explicit knowledge) so that they can increase the performance of knowledge for the development and progress of society (Hamidizadeh, 2017). First, the necessity and importance of conducting this research and the desired problem will be discussed, and then the objectives, question and method of the research will be stated. At the end of this chapter, the scope of the research will be presented and the key and frequently used words will be defined in this study.

    1-2- Necessity and importance of the subject

         In today's competitive environment, the need of organizations for knowledge assets has increased significantly compared to the past.Being inimitable, rare, valuable and non-substitutable are the characteristics of this knowledge asset, along with the emergence of approaches and concepts such as knowledge management, intellectual capital, intangible assets, a knowledge-oriented view of the organization, as well as the increase in the research of academics and executives, all of which indicate the increasing importance of knowledge resources in organizations (Anuri Rostami and Shahai, 2018). Today, the environment of organizations is becoming more unstable and complex day by day in terms of scientific and technological developments. In such a situation, the winning and successful organizations are the ones that, while gaining knowledge and awareness of environmental factors, maintain their survival and vitality, and improve and improve the field of growth and dynamism and increase the performance of the organization. One of the ways to realize this is the category of knowledge management (Rajaipour and Rahimi, 2017). In the meantime, although it has been three decades since knowledge management has been presented in scientific circles, this issue has long been discussed in higher education institutions, especially universities, because the philosophy of existence of these institutions is the production and dissemination of knowledge in society, and knowledge management in these organizations has always been at the center of their strategic planning. Although most of these efforts are on the management of inventions, researches, researches, etc., the position of these institutions in training skilled and competent human resources requires other organizations to expand their efforts in knowledge management and bring them to other areas of the organization as well. Experts believe that the success of higher education in the current dynamic environment depends on its intellectual capital, including knowledge management (Stein [2], 2004). The development of education in a suitable structure can be useful, but if the acquired knowledge is not managed and the development of knowledge is not in line with the needs of the society, it cannot solve many problems (Niyazi, 2009). Therefore, as long as universities do not conduct a survey in the field of evaluating their knowledge assets, knowledge management will not improve performance and organizational development. This asset, compared to other types of assets, has this unique nature that the more it is used, the more its value increases (Nirmal et al. [3], 2004). The management of this intangible asset has attracted a lot of attention during the past decades, so that the implementation of an effective knowledge management strategy and becoming a knowledge-based organization is a necessary condition for the success of organizations in the era known as the knowledge-based economy (Grose [4], 2002). Therefore, in today's knowledge-based economy and turbulent environment, universities, which are centers of education, knowledge production, and knowledge-based workforce, play an important and strategic role in them. does Therefore, educational institutions need to identify their current situation in order to develop improvement programs in order to achieve the desired situation, and the need to measure the effectiveness of knowledge management in these institutions by professionals and professionals is felt more than ever and is of special importance. To achieve this, the present research seeks to measure the effectiveness of knowledge management in Mazandaran University. The reason for this choice is, on the one hand, the importance of Mazandaran University as one of the largest universities in the country and the largest higher education center in the province, and on the other hand, no research has been conducted in this field due to its necessity. and the extent of its effectiveness in colleges, so that with its help, existing strengths and weaknesses can be determined and the necessary planning for its improvement can be done. Therefore, the objectives of this research are: 1-Determining the main influencing factors in measuring the effectiveness of knowledge management in the faculties of Mazandaran University. 1-1-Examining the indicators of measuring the influencing factors in measuring the effectiveness of knowledge management in Mazandaran University. 2- Measuring the effectiveness of knowledge management in Mazandaran University.

  • Contents & References of Measuring the effectiveness of knowledge management in Mazandaran University

    List:

     

    Chapter 1- Generalities of the research

    1-1- Introduction..

    1-2- Necessity and importance of the subject..

    1-3- Statement of the problem..

    1-4- Research objectives..

    1-5- Research questions..

    1-6- Research method..

    1-7- Scope of research..

    1-8- Definition of words and terms.

     1-8-1- Conceptual definitions..

      1-8-2- Operational definitions..

    1-9-General structure of the thesis..

    Chapter two: Research literature

    2-1- Introduction..

    2-2- Knowledge management..

    2-2-1- Transition to knowledge management.

    2-2-2- Knowledge.

    2-2-3-Classification of types of knowledge..

    2-2-4-Knowledge resources of the organization..

    2-2-5-Definitions of knowledge management..

    2-2-6- Importance of applying knowledge management.

    2-2-7-Objectives of knowledge management..

    2-2-2-8-Knowledge management processes.

    2-2-9-Knowledge management in higher education. 2-3-Knowledge management measurement. 2-3-3-2- Skandia direction finder.

    2-3-3-3- Intangible assets monitoring.

    2-3-3-4- Human resource accounting.

    2-3-3-5- KP3 methodology..

    2-3-3-6- Knowledge management performance index.

     2-3-3-7- System based on user satisfaction.

    2-3-4-Comparison of knowledge management measurement tools.

    2-4- Research model and its components.

    2-4-1-Balanced score card. .

    2-4-2-. Knowledge management performance index. 2-4-3. The process of network analysis.. 5-2-Mazandaran University. 2-6-Overview of the conducted research. 2-6-1-External research. 2-6-2-Internal research. Research

    3-1- Introduction..

    3-2- Research typology..

    3-3- Selection of experts..

    3-4- Research model and method..

    3-4-1- First step. Forming the model and structuring the problem.

    3-4-2- The second step. Forming the matrix of paired comparisons and calculating the vector of weights in each of the levels. 3-4-3- The third step. Calculating the effectiveness of knowledge management.

    3-4-4- The fourth step. Analyzing the effectiveness of knowledge management. 3-5- Tools and methods of data collection. 3-5-1- Examining the compatibility of pairwise comparison matrices. 3-5-1-1- Calculation of the compatibility of paired comparison matrices. 3-6- Introduction of the software used. 3-7- Limitations of the research.

    Chapter Four: Data Analysis

    4-1- Introduction ..

    4-2- Specifications of experts ..

    4-3- Implementation of the method..

    4-3-1- First step. Forming the model and structuring the problem. 4-3-2- The second step. Forming the matrix of pairwise comparisons and calculating the vector of weights in each of the levels. 4-3-3- The third step. Calculating the effectiveness of knowledge management. 4-3-3- The fourth step. Analyzing the effectiveness of knowledge management. Chapter 5: Conclusion and suggestions 5-1- Introduction 5-2 Summary 5-3 Discussion and conclusion 5-4-2 Future research..

    Resources and sources..

    Appendixes

    Appendix 1-Questionnaire of paired comparisons.

    Appendix 2-Output of Super Decisions software.

    .

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Number of pages: 123 Category: Educational Sciences

Dissertation for Master's Degree (.MA) Direction: Industrial and Organizational Abstract: The main purpose of this research was to predict empowerment based on organizational structure and knowledge management among the employees of the General Department of Health Insurance of Fars province. The descriptive research method was correlation type. For this purpose, among the ...

Number of pages: 185 Category: Management

To receive a master's degree in business administration (marketing) Abstract: Knowledge management provides access to experiences, knowledge and expertise, which creates new capabilities, improves performance, increases innovation, uses information and knowledge capital in the organization, facilitates the distribution of knowledge and information in different organizational ...

Number of pages: 87 Category: Management

Master's Thesis, Public Administration, Human Resources, Abstract The purpose of this research is to examine the role of intellectual capital in facilitating knowledge management in the technical and professional organization of Sistan and Baluchistan province. The statistical population includes all managers and experts of the technical and professional organization of Sistan ...

Number of pages: 102 Category: Psychology

Dissertation for Master's degree (M.A.) orientation: industrial and organizational, examining the relationship between knowledge management and marketing related to customer relationship management among bank employees in Sepidan city. Abstract The purpose of this research was to explain the relationship between knowledge management and marketing related to customer relationship ...

Number of pages: 130 Category: Management

Thesis for obtaining a master's degree in the field: Business Management - Transformation Management Abstract: Based on the results obtained from many researches and also observing the course of activities of organizations and companies; It can be seen that in today's highly competitive environment, there is a strong pressure to improve productivity. And organizational ...

Number of pages: 108 Category: Management

Master's Thesis of Business Administration, Domestic Business, Abstract: Intellectual capital is one of the most important organizational assets known in organizations today. In modern management attitudes, the use of assets such as human capital, structural capital, and communication capital plays a significant role in the development of businesses, among which banks, as one of ...

Number of pages: 84 Category: Management

Dissertation for Master's degree (M.A) field: industrial management, production orientation. Abstract: In the age of knowledge, not using the benefits of knowledge can have negative effects on the performance and innovation of today's organizations. The main goal of this research is to investigate the impact of knowledge management strategies on product quality in ...

Number of pages: 169 Category: Management

Dissertation for Master's Degree in Executive Management Abstract: Introduction: Hospital information system is one of the effective factors in the knowledge management of healthcare and medical organizations, this research was conducted with the aim of determining the impact of the use of hospital information system on the knowledge management of managers in teaching-treatment ...

Number of pages: 169 Category: Management

Dissertation for Master's Degree in Executive Management Abstract: Introduction: Hospital information system is one of the effective factors in the knowledge management of healthcare and medical organizations, this research was conducted with the aim of determining the impact of the use of hospital information system on the knowledge management of managers in teaching-treatment ...