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The role of influencing variables of e-business in timely delivery to customers (case study of Iran Khodro authorized dealers)

Number of pages: 250 File Format: word File Code: 29661
Year: 2016 University Degree: Master's degree Category: Management
Tags/Keywords: business - Business - Business management - Electronic business - International trade - Management
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  • Summary of The role of influencing variables of e-business in timely delivery to customers (case study of Iran Khodro authorized dealers)

    Dissertation for receiving the master's degree "M.A."

    (Business Management - International Orientation)

    Abstract

    E-business is a phenomenon that requires comprehensive transformation in all aspects of business activities of companies to achieve business facilitation. This, in addition to micro-developments that happen at the company level, strongly requires changes in the environment governing commercial companies and countries, which can effectively provide the necessary platform for the national development of electronic business. Electronic business has a significant impact on all business functions. With the emergence of new information technologies in the last decade, the role of technology itself can no longer be regarded as a factor in facilitating company processes, but rather it should be considered as one of the key factors of the company's strategy. Facilitating business processes through electronic business technologies is considered as a sensitive and fundamental challenge for all industries and companies. This study seeks the effect of e-business on the timely delivery of customers, for this purpose, 7 components were extracted by exploratory factor analysis, and 400 questionnaires were distributed and collected among the employees of Iran Khodro Company for their opinions. The collected data were measured using structural equation method using Emus Graphics software and finally the results showed that the relationships of all components were confirmed with timely delivery to customers. Cronbach's alpha calculated for this research is 0.881, which shows its high reliability.

    Key words: e-business, on-time delivery of Iran Khodro.

    Introduction

    This thesis studies the role of influencing variables of e-business in on-time delivery to customers. The results of this study should help users in making decisions in business activities as well as marketing for strategy and survival in a competitive environment. This thesis consists of five chapters: The five chapters of this thesis include: introduction, abstract of literature, method, analysis and presentation of findings, and summary and conclusion. In the first chapter, the introduction deals with the nature of this study. This chapter includes the background of the problem, the purpose of the study, information related to the automotive industry in Iran, statement of the problem, research questions, assumptions and limitations, definitions of key terms and summary. Chapter 1: Overview of the research: 1-1- Statement of the problem: Electronic business as one of the subcategories of information and communication technology has experienced high growth in the last decade. So that the policy approach of most commercial institutions is to accept and apply e-business in order to enter the global markets and attract new, effective and efficient customers in this direction. The impact of the expansion and growth of communication and information technologies and their entry into the field of organizational systems on the development of economic strategies causes transformation and revision in the traditional approach to the subject of trade and market. In the meantime, the increasing development of the Internet in countries and the expansion of electronic communication between people and different organizations through the virtual world of the Internet has provided a suitable and favorable platform for conducting commercial and economic transactions. Electronic business has a significant impact on all business functions. In fact, the main question is not whether companies should use e-business or not, but the way to implement e-business is more important in gaining a competitive advantage. E-business activities now operate in a wide network of digitally connected partners to provide the possibility of optimizing demand/capacity/price while providing a service relationship between the individual and the service in various channels with significant communication speed.  (George Xirogiannis et al. 2010). Obviously, one of the most important indicators of evaluating customers in the field of providing services is receiving services on time and the time of access to them, which has been the focus of many researchers. However, the impact of new technologies on providing services faster has not been investigated as it should and perhaps in surveys and researches.The internal research conducted in the field of e-business is often related to the ways of promoting e-business in companies and institutions, and so far, the components of e-business and its impact on other aspects of organizational culture and activities have not been given due attention. Regarding on-time delivery to customers, less research has considered this component as its main topic, so our investigations in the field of internal research have not yielded significant results, and we need additional investigations on this issue. Many companies accept participation due to the low cost. Internet makes access to information and global markets cheaper. This factor increases the speed of operation in multi-purpose markets that are used to produce goods and information. It potentially reshapes the organization of existing business infrastructure and, by revaluing it, opens the way to business transactions, and by reengineering commerce, it releases the constraints that traditionally separate producers from customers. On the other hand, disparate activities such as ordering, payment and after-sales service may be integrated into a single process and reduce credit costs. The result of such a process leads to increased efficiency and competitiveness among export companies. According to the content of e-business, to increase commercial motivation, especially for export, it can be said that entering the World Trade Organization and being in a competitive situation is inevitable. Therefore, the use of new commercial technologies in export companies is emphasized. Since success in e-business requires attention to the external factors that influence it, therefore, knowing the local variables that influence it can be a guide and express the necessity of this research to a large extent. The effective components of e-business are on timely delivery to customers, which are listed separately below the goals: 1. Find the influencing variables on e-business. 2. Find critical and effective components of e-business. 3. Present the structural model of e-business components on on-time delivery to customers. 4. Provide suggested solutions for managers. 

    1-4 research questions

    1 What are the influencing variables of e-business?

    2 What are the influencing components of e-business?

    3 What is the structural model of e-business components on on-time delivery to customers?

    1-5 Research scope

    Research scope according to The scope of the research is defined in three thematic, temporal and spatial dimensions: 1-5-1 Subject area The subject area of ??this research, which seeks to identify and rank the influencing factors of e-business on timely delivery to customers, is in the field of international trade. 1-5-2 Time area The duration of this research is 6 months. was, which only preliminary stages, theoretical studies and fieldwork have been done. 1-5-3 Spatial area The research area of ??Iran Khodro Company is in Tehran city, which is a suitable case for the implementation of the research. 1-6 Assumptions The assumptions of this study are: 1. Variables of electronic business and timely delivery of customers can be identified and measured.

    2. The research tool can measure the variables of electronic business and timely delivery of customers.

    3. The questionnaire of this research has a valid and reliable measurement pattern.

    4. Sample answers are for expressing personal opinions, unrelated.

    5. The study provides useful information for the researcher, professional business owners, labor organizations, future researchers, and others.

    1-7 operational terms and definitions:

    Business:

    Petersen and Plowman believe that every exchange in which buying and selling takes place is not a business, but a business, any kind of exchange that is repeated and renewed. It is buying and selling. (Rakabi, Hamid 1389).

  • Contents & References of The role of influencing variables of e-business in timely delivery to customers (case study of Iran Khodro authorized dealers)

    List:

    Abstract.. 1

    Introduction.. 2

     

    Chapter 1 (general research)

    11 statement of the problem. 4

    12 The importance of the research topic. 5

    13 research objectives. 5

    14 research questions. 6

    15 areas of research. 6

    1-5-1 Subject area. 6

    1-5-2 Time realm. 6

    Spatial territory. 6

    16 assumptions. 6

    17 operational terms and definitions of vocabulary. 7

     

    Chapter 2 (research literature)

    Introduction.. 9

    2-1 Definition of electronic business. 11

    2-2 The difference between e-business and e-commerce. 12

    2-3 philosophy of e-business formation. 15

    2-4 Definition of business model. 16

    2-5 The importance and necessity of electronic business model. 17

    2-6 main components of the business model. 18

    2-7 How to design a business model. 19

    2-8 E-business models. 19

    2-9 review of several electronic business models. 21

    2-10 Business model integration. 23

    2-11 effective factors in choosing an electronic business model. 25

    2-12 The basis of electronic business processes. 26

    2-13 main factors in business. 27

    2-14 components of electronic business. 29

    2-15 major electronic business tools. 30

    2-16 Six Decisions for E-Business Strategy Adoption. 31

    2-17 Electronic business practices. 32

    2-18 Adoption of electronic business technology. 33

    2-19 Development of a risky electronic activity. 35

    2-20 types of electronic business. 35

    2-21 Electronic business applications. 36

    2-22 e-business strategy. 37

    2-23 Values ??created by e-business. 38

    2-24 A new business plan for e-business. 38

    2-25 Four factors for success in electronic business. 40

    2-26 Advantages and disadvantages of electronic business. 41

    2-27 Timely delivery. 43

    2-28 Just-in-time production and delivery and comprehensive quality management. 43

    2-29 Reduction of inventory. 44

    2-30 Resistance to just-in-time production and delivery. 45

    2-31 The effect of just-in-time production and delivery on packaging printing. 45

    2-32 History of Iran Khodro. 47

    2-33 Iran Khodro brand. 50

    2-34 Iran Khodro Industrial Group. 51

    2-35 Aiko brand basket. 51

    2-36 Development of different sales methods for Iran Khodro products. 52

    2-37 research background. 54

    Chapter 3 (Research Methodology)

    Introduction.. 60

    3-1 Classification of research based on purpose. 60

    2-3 Classification of research according to method. 60

    3-3 Data collection. 61

    3-4 validity and reliability of the questionnaire. 62

    3-5 instruments and measurements of subjects. 62

    3-6 Statistical population, sampling method and sample size. 62

    3-7 Sampling method. 63

    3-8 statistical analysis method. 63

    9-3 General model suitability tests. 65

         3-9-1 GFI and AGFI indices. 65

         3-9-2 RMSEA index. 66

         3-9-3 chi square. 66

         3-9-4 NFI and CFI index. 66

     

    Chapter 4 (Data Analysis)

    4-1 Introduction. 68

    4-2 Descriptive statistics. 68

         4-2-1 Description of demographic characteristics. 68

    4-3 inferential statistics. 72

         4-3-1 Calculating the reliability of research questions. 83

         4-3-2 Findings related to validity. 86

         4-3-3 Confirmatory factor analysis. 87

              4-3-3-1 confirmatory factor analysis of the supply chain variable. 88

              4-3-3-2 Confirmatory factor analysis of the business value variable. 98

              4-3-3-3 confirmatory factor analysis of customer relationship management variable. 105

              4-3-3-4 confirmatory factor analysis of information technology variable. 107

              4-3-3-5 confirmatory factor analysis of operational activities variable. 111

              4-3-3-6 confirmatory factor analysis of organizational performance variable. 113

              4-3-3-7 confirmatory factor analysis of environmental conditions variable. 123

              4-3-3-8 total confirmatory factor analysis. 127

    4-4 Results of research hypothesis test. 185

         4-4-1 The main hypothesis. 185

         4-4-2 Sub-hypotheses. 186

    4-4-2-1 Hypothesis 1. 186

    4-4-2-2 Hypothesis 2. 187

    4-4-2-3 Hypothesis 3. 188

    4-4-2-4 Hypothesis 4. 189

    4-4-2-5 Hypothesis 5. 190

         4-4-2-6 Hypothesis 6. 191

        4-4-2-7 Hypothesis 7. 191

     

    Chapter 5 (Conclusion)

    Introduction.. 194

    5-1 Hypothesis test results. 194

    5-2 research limitations. 201

    5-3 Ranking related to management components and suggestions. 202

    5-4 Suggestions for future research. 206

    Appendixes.. 207

    Appendices table. 208

    Questionnaire of experts. 226

    List of sources. 235

    Persian source. 235

    Non-Persian source. 237

    Abstract. 239

    .

    Source:

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    Non-Persian sources

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The role of influencing variables of e-business in timely delivery to customers (case study of Iran Khodro authorized dealers)
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