Investigating the relationship between organizational climate, job stress and creativity in the employees of the General Health Insurance Department of Golestan Province and its subordinate departments

Dissertation for M.A. degree

 Public Administration field of transformational orientation

Abstract

The purpose of this research is to investigate the relationship between organizational climate, job stress and creativity in the employees of Golestan Health Insurance General Administration and its subordinate departments. were chosen randomly. To carry out this descriptive, cross-sectional and applied research, a questionnaire was used, which was distributed among the managers and experts of the Golestan Province Health Insurance General Administration and the city's subordinate offices after evaluating the validity and reliability (the reliability rate was calculated as 0.773) based on random sampling. And finally, 88 questionnaires were collected. The analysis of research data has been done using SPSS16 software and Pearson correlation test and regression analysis. The findings of the research showed that all research hypotheses were confirmed. Keywords: organizational climate, job stress, creativity 1-1- Introduction French and colleagues believe that organizational climate is a strong base of employees' perception of organizational characteristics and quality (French [1] and colleagues, 1985). In other words, organizational climate refers to the shared perception of formal and informal policies, habits and procedures (Shador[2] et al., 1999). Some psychologists consider the root of stress to be derived from the Latin word Stringere, which means to draw tight (Arnold[3] et al., 2005). Others have considered it from the old French word "Destresse" which means to be in a limited and disturbed condition (Fantana [4], 1989). Kefait describes creativity as follows: Creativity is the capacity and talent of some people to create new compositions and works in the field of artistic, mechanical, and the like that were previously unknown (Kfait, 1994). This chapter examines the necessity of conducting research, research assumptions, research objectives and so on.

1-2-Statement of the research problem:

In every organization, a sense of collective identity emerges, which turns a simple gathering of people into a distinct personality of the workplace. This natural feeling from the workplace has been analyzed and studied under several headings including organizational characteristics, social environment, atmosphere, ideology, climate, culture, system, and formal organization. Organizational climate is a broad term that refers to the employees' perception of the general work environment in the organization and is affected by the formal and informal organization, the personality of individuals and organizational leadership (Hoy and Miskel, translated by Abbaszadeh, 1376). One of its root sources is the Latin word stringere  which means to tighten‌ (Arnold, Robertson and Cooper 1990); Others consider it from the old French word (Fantona 1989). Being in a tight spot seems to describe what many people probably feel when experiencing stress. Creativity has received a lot of attention in the last two decades, especially after Guilford's work. But the main question about the definition of creativity has remained somewhat unsolved, because each thinker has defined creativity in a different way. In Weber's culture of psychology, creativity is the capacity to see new relationships, generate unusual thoughts, and move away from the traditional pattern of thinking. According to Eyseng (1979), creativity is a mental process that leads to problem solving, idea generation, conceptualization, creation of artistic forms and theories, which is original and unique (Haeri Zadeh, 2011). In general, creativity is an intellectual and psychological process, and the product of creativity is a new phenomenon and at the same time has value. Of course, creativity is a general ability and exists in all people to a greater or lesser extent (Soleimani, 2014). The creative process is a purposeful or directed process, which is for personal benefit or for the benefit of the social group. Creativity is one of the ways of thinking and it is caused by divergent thinking and it is not synonymous with intelligence which includes mental abilities (Shaari Nejad, 2014).Creative people have characteristics such as high-level development motivation, great curiosity, great interest in order and order, power of self-expression and self-sufficiency, unconventional and modest personality, perseverance and discipline in work, independence, and have critical thinking and intuitive thinking (Seif, 13). On the other hand, stress is one of the known pests of human resources and its destructive effects on the personal and social life of people are quite evident. Employees are one of the most vulnerable groups against countless stresses. Several factors can lead to the creation of stress, and knowing each of these factors can be effective in helping to achieve the goals of the organization. Therefore, the manager or supervisor's relationship with the employees should include sincere behavior that leads to the creation of a healthy and open atmosphere for the advancement of the employees' work. Therefore, according to the above information, this research aims to answer this question, is there a relationship between organizational climate, job stress and creativity in the employees of the General Department of Health Insurance of Golestan province and the subordinate departments of the city? If the answer is yes, what is the type of relationship?

1-3- The importance and necessity of conducting research:

Today the world is not static and is constantly changing and transforming. These changes are the basic pillar of the world for progress, and if it does not change, man will not reach perfection. In order to meet individual and social needs in the progress of organizations, change and innovation should be viewed as a necessity. On the other hand, the organizational atmosphere strongly affects the formation of employees' self-concept, their attitudes about work, participation, responsibility, mutual relations with others, and their creativity. If the organization wants to progress, it must adapt itself to new needs and environmental changes. Along with the changes in the environment, the organization must also change its structure in order to meet new needs. The manager should always think about improving and reforming the organizational climate to keep it efficient and effective and motivate people and satisfy their material and spiritual needs. Considering the above content and the great role of stress in the creativity of employees and finally the organizational atmosphere and considering that  Such an issue at the country level and  Especially  in the office  The entire health insurance of Golestan province and the subordinate departments of the city has not been carried out. It has presented the results to the relevant officials as a positive step towards creating an atmosphere. appropriate in this organization and the same way the creativity of the employees is increasing day by day.

1-4- Research questions:

  Every research begins with a question in the researcher's mind. This question comes from observing existing issues and problems. If, according to the literature review, a specific direction cannot be predicted to describe, express the relationship, or express the difference between the variables, it is necessary to express a special question (Bazargan, 2017, 37).

  The review of the literature related to the title of this research has shown that no research has been done in this regard in the studied statistical community, so the present research seeks to answer the following questions, which includes two main questions and sub-questions as described below.