Abstract
Nowadays, the issue of intellectual capital is considered one of the success elements of organizations, and in order for organizations to be able to survive in today's turbulent environment where the world has become a global village, To be successful, they must identify the indicators of intellectual capital in their organization and address them. The present research examines the relationship between intellectual capital and the organizational performance of Qavamin Bank of Tehran province and seeks to answer the question whether there is a meaningful relationship between intellectual capital and the organizational performance of Qavamin Bank of Tehran province?
The research method of this descriptive research – It is solidarity and practical in terms of purpose, the target population is managers and senior staff experts, presidents, assistants and senior employees of Qavamin Bank branches in Tehran province, 200 people make up the statistical population and 70 people make up the statistical sample. In relation to the validity of the measurement tool, the experts' opinions were satisfied and the reliability of the intellectual capital and performance questionnaire was obtained through Cronbach's alpha test of 925%. Descriptive and inferential statistics have been used to analyze the results, research hypotheses were tested with Pearson correlation and the results of statistical tests have shown that the relationship between the dimensions of intellectual capital and the performance of the organization in Qavamin Bank of Tehran province is significant.
Key words: intellectual capital, organizational performance, human capital, communication capital, structural capital, Qavamin Bank.
Chapter One: General
1-1- Introduction:
Nowadays, with the changing environment, in order to survive and compete with other organizations, and to be able to sustain their activities, they have to be dynamic against environmental changes and adapt to the conditions of their environment. One of the success factors in today's changing environment is the use of knowledge.
Knowledge is compared to other factors of production such as land, capital. and machinery and. It has gained more priority so that in this economy, knowledge is considered as the most important factor of production and it is considered as the most important competitive advantage of organizations. One of the characteristics of this knowledge is that it is intangible, that is, intangible and tangible. and it is very difficult to value and measure it. If in the past, organizations were able to calculate the value and size of their production factors by using accounting methods. Calculate completely. Today, these accounting methods no longer have the necessary efficiency, organizations are entering the knowledge-based economy, where knowledge is considered as the most important factor in generating wealth, and in the meantime, there are successful organizations that, with the help of management tools and new technologies, use the opportunities created for their own benefit, and intellectual capital is one of these tools, and gradually the category of knowledge and intellectual capital has opened its place in organizations and companies. As the most important part of the company's capital, it plays a role in the long-term profitability and sustainability of most companies. (Saqib Tehrani and Tadin, 1380)
So in this chapter, after stating the problem and the importance and necessity of conducting the research, we explain the objectives of the research and based on that, we state the hypotheses of the research. Statement of the problem
In today's world, what is most important is human power, so that economists believe that what ultimately determines the process of economic and social development of a country is the human resources of that country, not capital or other material resources. These are the human resources that accumulate capital, exploit natural resources, economic and social organizations. and they create political and promote national development. A country that cannot develop the skills and knowledge of its people and use it effectively in the national economy is not able to develop anything else.
The current world is the age of knowledge. Nowadays, tangible and natural gifts and assets are no longer the key to the success of societies and organizations, but the possession of intellectual capital and the management of this capital, which is considered the key to success in a turbulent and challenging environment.These types of assets are often forgotten due to their nature, and this also adds to their importance. In fact, intellectual capital is the knowledge entity of an organization that exists in it at a certain point in time. Intellectual capital is the knowledge-based resources that generate value for the organization but are not included in financial statements (Pablos [1], 2004).
On the other hand, this intangible resource has been proposed as one of the most value-adding resources of companies and a key capital in wealth creation. Therefore, the need to develop and manage intellectual capital has become a serious requirement in the business field and by moving towards the basic knowledge economy, it has led to a change in the ruling paradigm of the industrial economy. In such a way that we can witness the emergence of an economy based on information and knowledge, whose foundation is based on the axis of intellectual capital. In simple terms, intellectual capital can be considered as a knowledge package consisting of invisible and hidden sources of principles, culture, behavioral patterns, capabilities, competences, structures, communications, processes and processes that lead to knowledge. Does it have a significant relationship with the performance of Qavamin Bank in Tehran province?
1- 3- The importance and necessity of conducting research:
Today, the global competition arena emphasizes the elements of intellectual capital and international organizations plan global frameworks for intellectual capital management. Therefore, the measurement of intellectual capital is also It has become an undeniable necessity for acceptance and competition in international markets and as a precondition for investment, both at the macro level and at the micro level. According to many theorists, the next decade is the decade of value creation through intellectual capital for organizations and countries.
Therefore, paying attention to the issue of intellectual capital at the global and regional level, the novelty of this discussion can be considered as an advantage for our country. Once upon a time, only having physical assets, professional employees and then benefiting from new and up-to-date technologies were considered as criteria for the value of companies. But today, it can be clearly said that physical assets are depreciated, professional employees leave organizations, and technologies are always considered less efficient and backward compared to future technology. Therefore, the art of managing and measuring intellectual capital, the art of developing intangible and non-depreciable and more valuable intellectual assets, developing the value-adding capacity of physical financial assets, transferring the knowledge capabilities of professional employees and turning it into organizational knowledge or assets under the intellectual property of the organization, creating endogenous technologies or developing the capabilities of using purchased technologies and Their internal updating, and ultimately creating more and more stable added value for the organization and its stakeholders, and encouraging investors to invest in the organization and improving the trust and confidence of the financial and capital markets. Since banks play a central role in economic development and facilitating commercial exchanges, paying attention to intellectual capital and its dimensions in terms of influencing their competitive advantage can be considered in increasing their performance rating. They play a fundamental role in creating this intellectual capital. Therefore, carrying out this research can be effective in identifying the current situation of the bank in terms of human resources in planning the bank's human resources system in the future development and especially in setting the productivity and motivation system of employees and of course increasing their satisfaction, belonging and loyalty.