The model of organizational excellence and excellence and its impact on the profits of companies admitted to the Tehran Stock Exchange

Master's Thesis in

Executive Management (Strategic Orientation)

September 1391

Abstract:

Today, economic enterprises of the country are facing countless challenges in the process of globalization and joining the world trade system. Being in the global markets and even remaining in the domestic markets requires competition with powerful competitors, and according to  The expansion and complexity of goals, processes and organizational structure in the competition scene, organizations can continue to survive if they are responsive to the demands and expectations of customers and stakeholders, and also pay attention to profitability and wealth creation as key and superior organizational indicators. Organizational excellence or business excellence models as a strong tool to measure the level of establishment of the model in different organizations. are used. By using these models, organizations can, on the one hand, evaluate their success in implementing improvement programs at different points in time, and on the other hand, compare their performance with other organizations, especially the best ones. Business excellence models are an answer to the question, what kind of organization is the best organization? What goals and concepts does it pursue and what criteria govern its competitors?

The excellence of an organization is a continuous process that begins with planning and goal-setting, and along the way with continuous evaluations and the use of predetermined goals, deficiencies and inadequacies are identified and with necessary reforms, obstacles are removed and strengths are strengthened.

This research examines the relationship between organizational excellence and excellence and profits of companies admitted to the Tehran Stock Exchange using the EFQM model, considering the fact that the research method is descriptive and correlational. Therefore, in order to select the statistical population, the list of companies admitted to the Tehran Stock Exchange in which organizational excellence and excellence is based on the EFQM model is done through The secretary of the National Quality Award House and the Tehran Stock Exchange Organization obtained and selected the companies included in the above model, whose information was possible to obtain, as samples of the investigated statistical population, using judgmental sampling. Due to the small amount of research information, in order to analyze the data, inferential statistical analysis using SPSS and Excel software and Pearson's correlation method are used.

Key words: organizational excellence and excellence, organization, profitability, Tehran Stock Exchange

Chapter 1

Overview

-1 -Introduction

Today, the country's economic enterprises are facing countless challenges in the process of globalization and joining the world trade system. Being present in the global markets and even remaining in the domestic markets requires competition with powerful competitors, and considering the expansion and complexity of goals, processes and organizational structure in the competition scene, organizations can continue to survive that are responsive to the demands and expectations of customers and stakeholders, and also pay attention to profitability and wealth creation as key and superior organizational indicators.

Organizational excellence or business excellence models are used as a strong tool to measure the degree of establishment of the model in different organizations. By using these models, organizations can, on the one hand, evaluate their success in implementing improvement programs at different points in time, and on the other hand, compare their performance with other organizations, especially the best ones. Business excellence models are an answer to the question, what kind of organization is the best organization? What goals and concepts does it pursue and what criteria govern its competitors? Today, most of the countries in the world based on these models have created awards at the national and regional level, which are the driving force of organizations and businesses in excellence, growth and wealth creation. Excellence models based on the quality of production (goods or services) and the participation of all members of the organization can achieve customer satisfaction and provide the interests of the stakeholders, and at the same time encourage and promote individual and organizational learning by relying on creativity and innovation.

What is the big question facing the organizations is, with what tools and how to comprehensively identify all the strengths and areas that can be improved and prepare for a successful presence in the field of competition, while examining various cases. Today, thinkers and productivity thinkers emphasize on comprehensive quality management as a comprehensive solution to increase the efficiency of organizations by creating a system in management that guarantees doing things correctly, consistently and at all levels and angles of the organization. In the framework of attention to comprehensive quality management, organizational excellence models have been introduced as a tool for establishing various management systems in organizations, as well as a tool for measuring their success in establishing these systems. The application of these models in different organizations shows the significant growth that has occurred in their performance indicators. Regardless of the sector in which the organization operates and how large it is in terms of economic scale, in order to achieve success, it must choose the right management framework for itself. Organizational excellence model is a powerful operational tool that is used for various purposes of organizations. Organizational excellence is not a theoretical concept, but the acquisition and presentation of tangible and visible results that are based on evidence, stable and durable. In response to the need of organizations for superior performance, management knowledge has been developed and various management techniques and systems have been offered, which have also played a valuable and worthy role in improving productivity. In recent decades, the speed and variety, development of science and techniques and management systems have been to such an extent that it has created a kind of mental confusion and difficulty in choosing in business units. Business excellence models have been formed in response to the need to provide companies with a set of management techniques and systems in an integrated and compatible format with effective and easy-to-use functions. Achieving excellence requires the commitment of management and acceptance of basic concepts. These concepts are obtained from the scientific body - which is known as total quality management - and they are: result orientation, customer orientation, leadership and goal stability, management based on processes and realities, development and participation of employees, learning, innovation and continuous improvement, development of cooperation of colleagues and public accountability. One of the methods that defines the organizational excellence model is valuing the creativity of employees. Organizational excellence models as a comprehensive tool and with a comprehensive approach to all aspects of organizations come to the help of managers to help them understand the organization more precisely. These models are also used to measure and compare the performance of organizations and enable the organization to evaluate its success in implementing programs at different times, identify its strengths and weaknesses and define projects and move them towards excellence. He considered it different, in such a way that by obtaining the satisfaction of all stakeholders and creating a balance between them, the probability of the organization's success in the long term will increase. to give In recent years, models have been proposed under the title of organizational excellence, among which we can refer to the EFQM excellence model. The approach of this model is the effective use of the self-evaluation process in order to improve the level of the organization.