Investigating the relationship between the organizational excellence model (EFQM) and the performance of education in Joghtai city

Master's Thesis in Educational Management (M.A)

Academic Year 1392-1393

Abstract

  The subject of the current research is to examine the relationship between the organizational excellence model (EFQM) and the performance of Jogtai education. In this research, 5 dimensions of EFQM's organizational excellence model including: leadership, policy and strategy, employees, partnerships and resources, and processes in Jaghtai education and training have been evaluated. The method of conducting research in the field and the tool for collecting information is the standard questionnaire of organizational excellence and performance, which Cronbach's alpha obtained is 95% and 88%, respectively. The statistical population of this research consists of teachers, assistants, managers and administrative personnel of education and training, which constitute the core of our statistical population, which was considered as a sample by simple random sampling. The statistical technique used in this research is descriptive and inferential statistics. Data analysis was done with the help of spss software. The obtained results show that between organizational excellence and the performance of education  There is a need for a meaningful relationship. It also confirms the relationship of other components. The general results of the research show that 47% of the performance changes are influenced by the organizational excellence model.

Keywords: EFQM organizational excellence, performance, education and training, enablers.

Chapter 1:

Overview of the research

-1- Introduction 

The world we live in is very complex and has two main features; Resources are limited and needs are unlimited. This factor has caused increasing attention to productivity. Efficiency or improving the performance of organizations; It can support the growth and development program and create opportunities for organizational excellence. Today, various companies and organizations of the country are facing countless challenges in the process of globalization and joining the world trade system. Being present in global markets and even remaining in domestic markets requires competition with strong competitors. Considering the expansion and complexity of goals, processes and organizational structure in the competition scene, organizations can continue to survive if they are responsive to the demands and expectations of customers and stakeholders (Hadavand, 2016). Educational organizations are not exempt from this rule. Educational organizations have faced many challenges on the one hand because of their many years of history and on the other hand because of the human resources applying for higher education. The educational activities of every country can be considered as an investment of one generation for another generation (Bazargan, 2013). The evaluation system has become inevitable in such a way that the lack of a comprehensive and continuous evaluation system in various dimensions (leadership, employees, resources, goals, strategy) is considered as one of the symptoms of the disease and weakness of the organization (Saleh Olya, 2013).

According to the reports of Fars news agency (2013), educational systems play an essential role as the most obvious manifestation of human capital investment in the field of society's prosperity. The performance of managers as the most important part of these systems is of special importance and if there is to be a transformation in education, it should be from the management  to begin The Ministry of Education is one of the institutions of the public sector whose approach focuses on the improvement of public knowledge and culture of the people, and considering the importance that this organization can have in meeting the needs of the people, it should be investigated in order to identify its weaknesses and strengths and the gap between the current situation and the desired situation, and by taking into account the measures to overcome the weaknesses and improve the performance of the organization. In this research, we intend to evaluate the performance of Joghtai Education Department using the model. Organizational Excellence (EFQM)[1] should be evaluated, and we should also be aware of the degree of success of this organization in implementing its programs and achieving its goals, in different criteria of the model. The result is of special importance to the consumer. Doing this depends on applying correct management and having a positive attitude towards the concept of education on the one hand and having appropriate criteria and indicators for evaluation and educational performance on the other hand (Hayati, 2015).. Currently, the philosophy and perspective and method of comprehensive quality management in education is considered as an inevitable necessity all over the world (Torani, 2012).

  Evaluation in every organization with the aim of knowing the current situation and identifying weak points, while controlling and reviewing the applied policies and strategies, provides the basis for planning and policy making to increase the organization's strengths and increase services and customer satisfaction (Ansari Jabri, 2018). Evaluation provides this opportunity so that the organization can identify its situation on the path to excellence, measure its performance, and take action based on the findings to improve its situation and involve all its employees in the process of continuous improvement. (Terry, 2005)[2].

Every organization, regardless of the field of activity, size, structure or organizational maturity, needs to create a proper management framework (Bilalzadeh, 2017). Quality awards and its special models have occupied the minds of organization theorists for nearly several decades. Deming Award and Malcolm Baldrige Quality Award are among them. Europe, especially after the collective movement of the countries of this continent towards  complete political unity and integration – Economically, the necessity of agreeing on the determination of such an award was more than Ihsan (Aswalong Bottom, 2002)[3].

Based on this, the European Quality Foundation, consisting of 14 European industrial countries, proposed the model of excellence. Organizations in which the thinking of continuous improvement has been institutionalized as a principle and value are always interested in identifying and understanding their situation (Salis, 2002) [4]. Excellence model is a non-prescriptive framework for self-evaluation (Rahmati, 2016). The establishment of the quality management system and the evaluation based on it is one of the important ways to improve the quality of education and schools (Glathorn, 1994). But a brief overview of administrative changes during  The years after the victory of the Islamic Revolution show that a suitable approach to monitor the performance of schools has not been used. The existing supervision lacks the characteristics of effective supervision.

  Without investigating and gaining awareness of the progress and achievement of goals and without identifying the challenges facing the organization and obtaining feedback and information on the extent of the implementation of formulated policies and identifying those that need serious improvement, it will not be possible to improve the performance of the organization. Therefore, performance evaluation and the degree of access to goals are among the tangible needs of every organization. It has had significant success and has been able to be used to a large extent in organizational pathology and determining the direction of movement to reach the excellence of human resources. Educational evaluation can play an effective role in providing educational quality and thus increasing people's performance and access to innovation and creativity (Goldberg and Kol, 2002) [5]. By using these models, while the organization can evaluate its success rate in implementing improvement programs at different time points, it can compare its performance with other organizations, especially the best ones.

But parallel to the emergence of various management techniques, organizational excellence models were born in the 1950s. Organizational excellence models based on successful companies in the world have been able to provide the right framework for management. provide organizations in a competitive environment. The distinctive feature of these models is the type of attitude towards the organization (holism) that is related to the management  This allows him to evaluate the organization under his command and compare it with other similar organizations. On the other hand, models are usually designed in such a way that they provide the possibility of using different tactics for the organization. Organizational excellence model is based on 9 areas. The 5 areas of this model are related to enablers and express the components of an organization and how they interact with each other, and the next 4 areas form the results of the organization's performance and introduce the desired results from the implementation of enablers.

In the field of enablers, approaches play a role and shape the results. The organizational excellence model indicates that organizational excellence is subject to its approaches, and excellence in each of the customer performance areas of employees and society can be achieved through the appropriate interaction of enabling areas, namely leadership, policies and strategies, employees, partnerships, resources and processes, and the provision and achievement of criteria related to them (Najmi, 2014).